
Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)



Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)



Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.
The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a...
Care Provided by Heather View
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Heather View for full pricing details and T&Cs.
Contact Heather View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sadie Hudson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 1
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Heather View Reviews (149)
Heather View has a Review Score of 9.7 (9.743) out of 10, based on 35 reviews in the last 2 years.
Over all time Heather View has 149 reviews.
My mum and I visited Heather View in Crowborough and straight away were convinced that this was where we wanted my dad to be moved to if possible - such a lovely garden and facilities.
The manager and her staff were absolutely fantastic and kindly agreed that they could, indeed, offer Dad a room at Heather View.
On 5th November Dad was transferred to his lovely new home and our family are eternally grateful that Dad has been made so happy and welcome!
Thank you to all at Heather View, not only for my Dad's great care but for making it such a welcoming place for us to visit too - much appreciated !!!
The experience was a positive one both for my wife and myself (carer). The rooms are of a high standard and the facilities offer companionship and entertainment which cannot be achieved in our own home. I think my wife would not be distressed to live at Heather View permanently!
Since arriving, my mother has taken some time to adapt to life in Heather View but the staff have always been responsive and supportive of her needs which is reassuring as we live some distance away. They have also been welcoming and supportive to my brother who is able to visit more frequently.
Heather View provides an outstanding level of service in all aspects of provision: leadership and management, catering, domestics, reception and, most importantly of all, care. Residents are well known by all staff who treat them with respect and sensitivity and cater for their individual needs. High standards are maintained consistently and it is a great place to visit at any time - the atmosphere is always positive, cheerful and uplifting with a well thought out and excellently delivered activities programme. I am extremely happy with Heather View, it is an exemplar of good practice and I am very pleased to recommend it to others.
Layout and room all very convenient - advantage of being purpose-built.
Food somewhat less than high standard.
Virtually everything precooked/frozen. Vegetables all overcooked, tasteless and mushy - not really fresh. Gained access to fresh fruit - an important alternative to sweet and heavy desserts.
Coffee - did not taste like coffee - very poor.
Quantities OK.
Sandwiches an exception to the criticism above.
Thank you for taking the time to feedback to us and I am pleased that you are happy with your overall experience, particularly with the team at Heather View. I’m sorry you feel the food was not up to a high standard – I would like to assure you that our chef and her team prepare every meal fresh...
Mum spent 2 weeks respite at Heather View in Crowborough and had a lovely time and felt very welcome there. The home is bright and friendly, the staff that looked after mum were, in her words "lovely", tending to all her needs and really caring for her, she especially enjoyed going downstairs and spending time in the garden area. Mum also enjoyed the variety of food at meal times and ate really well during her stay.
Heather View have made my mother in law’s transition into the care home very simple, easy and stress free. My mother in law, although it has only been for a couple of months, seems to have settled well and really enjoys her time with the many activities on offer. The staff have been great and we couldn’t have asked for a better service.
The facilities are excellent and the staff are delightful and well trained.
My sister has been well cared for and settled for the last two and a half years at Heather View. Her care needs are complex and the staff handle these well. The only times that there have been problems have been because of Agency staff moving her incorrectly. She does find the new later meal times stressful. She sometimes has visitors and also appointments at 2:00 and is often still eating her lunch when they arrive which upsets her.
We are delighted that your sister is happy and well cared for whilst living at Heather View – thank you for taking the time to let us know.
We are sorry that you note that you feel that our agency team colleagues may have moved your sister incorrectly. We can assure you that all team members...
After a very impressive PR introduction to Heather View and promised activities/ attention that would be afforded for our Mum, we booked a ten-day respite stay. On arrival, the receptionist rolled her eyes at one of our party who was unable to take the lift and needing the stairs. There was no one to greet Mum, the receptionist showed us her room, we unpacked - only for there to be a query if this was her room. It wasn't and we had to repack and move room! We waited an hour for someone to take responsibility for the hand over of Mum - but nothing until lunch. There was no direction once in the dining room of where to sit and Mums food was not cut up as stated necessary in the pre-assessment. Very confusing and upsetting for someone with advanced dementia in such an alien environment. Unsurprisingly Mum was distressed, thank goodness we were there. That was just the initial two hours, the remaining stay there had no compassion. Mum was dressed in others clothes, not washed and essentially ignored.
Thank you for your feedback - we are sorry that you feel that the care your Mother received at Heather View was below your expectation. The home manager will be in contact to invite you to discuss the concerns you have raised here.
It is probably the first few weeks that are likely to be the most difficult for a new resident as they grow accustomed to their changed circumstances. This transition has been managed sensitively and efficiently by all the Heather View team.
To know she is receiving good care is of great comfort to the family. We are always made welcome when we visit and updated on her progress.
After careful and detailed research of a number of homes, we chose Heather View for our mother's respite from 19-29 July 2018. Very disappointing and extremely upset at the lack of care and compassion shown to our mother during her stay. So much so we brought her home early.
We are very sorry that you have had a poor experience at Heather View. Please would you contact the home manager directly if you would like us to look into this further for you. We strive to ensure the very best care for all of our residents and we welcome the opportunity to listen to constructive feedback to allow us to further improve our care.
As her condition deteriorated she was moved to the nursing floor and the care and attention was outstanding, nothing was too much trouble, the nurses kept me and the family informed.
I hope I never need to have the care my wife had but if a time comes then I want to go to Heatherview (I hope they have a bar by then).
My mother has been treated with care and dignity since entering Heather View six weeks ago.
All the staff I have met seem to take a genuine interest in my mother's wellbeing and health.
The staff at Heather View are its chief asset; they are attentive and caring, but always maintain a professional and non-condescending manner. Every time I visit my father there are several staff members sitting down next to and either holding conversations with residents or just keeping them company.
The accommodation is excellent - I particularly like there being several different areas in which residents can spend their time. My father was able to bring his favourite armchair and painting to personalise his room, which he very much enjoys.
I am always made to feel very welcome when I visit and am kept in touch by telephone re my father's medication and practical aspects of his care.
I would have no hesitation in recommending Heather View.
My mother received the highest level of care and the lovely staff who looked after her were unfailingly patient, kind and concerned for her comfort, happiness and well-being. Thank you all very much.
Overall I would definitely recommend this home.
My mother became a resident at Heather View after being in hospital for over 10 weeks. Thanks to the quick and efficient referral conducted by the care manager and Head of Nursing, I was able to ensure Mum's admission into the facility with ease. This proved to be the best decision as my Mum has rehabilitated and improved during the last few months, and I know this is down to the fabulous staff.
I am very happy with the way the staff at Heather View have guided my father and I through the process of settling him into residential care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Heather View.
Meet the Team (1)

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.
The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.
Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.
My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.
I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.
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