Heather View

Beacon Road, Crowborough TN6 1AS
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9.8 127 Reviews
  • Heather View, Crowborough
Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.

The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a safe and happy environment.

There is always something to do at Heather View. The team get to know every resident, learning about each individual’s hobbies and interests, and they create care and lifestyle plans tailored to their needs.

Heather View is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1887
  • Self-Funded Residential Dementia Care: from £1977
  • Self-Funded Nursing Care: from £2127
  • Self-Funded Nursing Dementia Care: from £2217
  • RESPITE Self-Funded Residential Care: from £2097
  • RESPITE Self-Funded Residential Dementia Care: from £2187
  • RESPITE Self-Funded Nursing Care: from £2337
  • RESPITE Self-Funded Nursing Dementia Care: from £2427

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Heather View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sadie Hudson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Heather View Reviews (127)

9.8

Heather View has a Review Score of 9.8 (9.772) out of 10, based on 23 reviews in the last 2 years.
Over all time Heather View has 127 reviews.

Overall Experience
  • 95
  • 27
  • 2
  • 3
  • 0
Date Published
  • 127
  • 5
  • 10
  • 23
  • 103
Reviewer Connection to Heather View
  • 60
  • 27
  • 6
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 127, showing 121-127
Review from J L (Daughter of Resident) published on 14 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are extremely friendly and warm. My mother appears to be very well cared for. The bathroom is always very clean. On a couple of occasions, I have had to point out that her duvet was a little grubby (she eats in bed) and noticed the carpet required hovering. I am aware there have been some staffing
issues as there have been agency nurses over the past few months. My concern is that the wonderful permanent staff have extra pressure training up and familiarising agency staff. I am aware of some discontentment, good staff of all levels should be respected, rewarded or they may seek employment elsewhere.
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Review from V L (Regular Volunteer) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A happy healthy environment. All are well cared for and individual needs are well met. Too often plans are made but cannot be met... finance??.. shame.
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Review from Sharon S (Friend of Resident) published on 7 December 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very good room and bathroom, nice and large and always warm. Just a few things lacking. When I come to visit I find I have to tidy residents up after breakfast or lunch, i.e wash hands as still food all over them and face. Food on the floor not cleaned up and I always have to wipe her table as its sticky
with food. Overall everyone seems nice enough.
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Review from Susan F (Daughter-in-law of Resident) published on 7 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mostly good care with care assistants that are permanent. Agency staff not so good, information doesn't always seem to be passed on.
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Review from Myrtle W (Wife of Resident) published on 7 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Heather View for three weeks, following a four week stay in hospital. He is bedridden and is refusing to eat. The staff are very concerned about his welfare and try hard to entice him to ear ( he did not eat when in hospital). They encourage him to drink and are very patient with
him. The personal care is very good too. He has neuropathy and his feel are very painful, but the nurses/carers are very attentive and try to keep him comfortable. He has moderate Alzheimer's so is unable to always communicate his needs. Activities are not applicable but the organiser of events does call in to see my husband.
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Review from Trevor G (Son of Resident) published on 7 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always friendly and prepared to help. Some days they are very busy and seemed to need more staff to help get all residents up and dressed. They make extra effort to get mum up if I arrived earlier than normal. The staff do more than required, even to help on their day off.
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Review from Rod H (Son of Resident) published on Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum came from hospital for a respite stay at Heather View. She made her recovery while she was there, she thinks the staff are friendly and they have got to know her. The room overlooks the courtyard garden and is spacious.
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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Heather View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Heather View is calculated as follows: ( (220 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 268 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heather View is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Sadie

Sadie Hudson

Job Title: Home Manager

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.


The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.


Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.


My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.


I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.

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