Heather View

Generally, I was happy with my care. Just occasionally, I appeared to have been forgotten, particularly at mealtimes. I feel a little more care is needed with the laundry, despite items being clearly labelled, they were misdirected.

Lovely place, such caring staff. Nothing was too much trouble for anyone.

- a visiting library to borrow books?

Cannot recommend this place enough. Really dedicated staff.

I find the permanent staff kind and caring. Unfortunately, sometimes there are lots of agency staff who are ok but don't know my needs. There is a lack of variety of food.

Mum has been at Heather view for 20 months. Her care is exemplary. She has all her needs met, always looks immaculately clean and is calm and happy and I am so delighted. Mum had a tough time on admission but the staff were patient, understanding and very compassionate, both to mum and to me. Through their love and care, mum is settled no price can be put on that.

Thanks to Broadstone and all the staff for making Dad's move to Broadstone from Ashdown so smooth.

In my opinion, they deserve top rating on all fronts for 100% professionalism.

I have nothing but praise for the staff and organisation. They have been helpful in every way. They have huge experience of people suffering from dementia in its many different forms and manifestations. Their patience and kindness is endless.

My parents moved here in January 2016. The care they received before my father's death in March was outstanding. My mother remains there and is more than happy with the care and consideration she is given.

It feels as though we are part of a very happy family. Everywhere is spotlessly clean and well maintained. An excellent care home where nothing can be improved.

Need for a daily "bib" to catch dropped food is essential for my father who can only use one arm and hand and frequently drops food in his lap, leading to frequent clothes changes which could be avoided. Extra cost in washing for the home! and a dignity aspect for my dad especially when he has friends and family visitors. My father has received excellent general care, he is compliant and able to converse with staff which has helped to build a good caring relationship. Thank you.

To sum up I couldn't wish more for two lovely people in their final years (although very expensive).

Very happy with the standard of care that my mother has been receiving over the last two years. I cannot fault the staff for their kindness and patience with her. I feel comfortable in knowing that she's being well cared for both day and night.

All staff are extremely caring and professional, very clean and tidy all around the home. My grandparents seem very happy there and say it's like a 5-star hotel.

I have always found Heather View to be helpful and accommodating in caring for both of my parents. My mother has advanced vascular dementia and receives first class care and supervision is of great relief and comfort. Similarly when my father was no longer able to cope alone. I was able to turn to Heather View and since moving there he has settled in well aided by the first class care on hand.

I cannot praise all staff enough for making my mother and father feel welcome and at ease with their surroundings, everyone is so friendly, kind, accepting and very patient. Every request/questions are dealt with promptly and efficiently. Every one of the staff is willing to please, with a smile always, from cleaner, chefs, right up to and including management. What more can I say....where I thought I was "losing" my parents; instead I have gained an extended family! Many many thanks to one and all included!

Since my mother has been at Heather View (nearly 2 years ago) I have felt that her care has been very good. The staff and management have been very supportive, patient and understanding with her. They are an example in general of what all good care homes should be. They have a good standard right across the board. I am so glad that my mother is here.

On the whole, the home is very good. Being well led by the manager. The team leaders seem capable but seem pushed for time, making it difficult at times to be able to speak to them. This also applies to the carers. At times it's hard to find anyone to have a word with especially at the weekends. The majority of the carers are friendly and courteous, being very kind and caring towards the residents. I have no experience of the night staff as I have never been at that time. The use of agency staff is always difficult as continuity and communication with everyone fail somewhat. The food is good. The chef and the kitchen team do a good job as do the housekeeping and laundry team. The handyman is very capable and always willing to help. The reception staff are all helpful and kind.

My mother has been a resident here for 19 months. I have been delighted with the care that she gets here and she is very happy. The staff are amazing. The care they give is second to none. I cannot fault it and I know three friends who have family members in here now, because of my recommendations and they are delighted too. I'm so glad I chose it.