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Gallows Hill, Hadleigh, Ipswich, IP7 6JQ
View Full Details of Canterbury HouseLatest Reviews for Canterbury House
04 August 2025
We were so pleased to see how well the respite stay went for my mum, the staff were amazing and made my mum feel so welcome. My mum responded well to all the support given, such as the help with improving my mum's mobility. All staff were just so friendly and positive.
23 July 2025
My mother stayed at Canterbusy House for about a month, receiving respite care because she was convalescing from being in hospital. The carers ensured that Mum was safe and comfortable and they treated her with warmth and dignity. Mum is very grateful for all those who looked after her, saying how hard and lovely they all were.
23 July 2025
Both of my parents are residing at Canterbusy House and have been for over 3 years now. Since the current management have been employed the standards have greatly increased. Both of my parents are safe, secure and well looked after. The current staff employed go above and beyond expectations. The management and team leaders always respond to my enquiries and keep me informed constantly.
28 May 2025
Staff are exceptional - friendly, nothing is too much trouble and always happy to help anytime, night or day. Mum is very well cared for and looked after and has settled in well, and is very comfortable. The home's 'social calendar' is excellent with lots of varied activities, which mum is enjoying, and it's lovely to see her socialise. I cannot praise Canterbury Home enough at such a difficult time.
19 May 2025
Canterbury House have cared for my Mother-in-law for 3 years, and in all this time she has been treated with respect and dignity by all of the staff. She turns 100 years young in July, and on a recent visit, we were approached by management who informed us they have booked her favourite singer for her special day. They also arranged a meeting the the chef manager to discuss catering needs for her special day. This goes way beyond our expectations, and we couldn't thank Canterbury House for going above and beyond to make her day so special. We know she is loved and cared for, and couldn't wish for a better care home. All the staff are amazing!
02 April 2025
The staff are wonderful and helpful. I enjoy all the different activities. I really enjoy the grounds at Canterbury House and sitting in the sunshine! I feel safe and well looked after. My bedroom is very comfortable and I like the wet room. I've not slept so well in years. Thank you to all the staff and residents for making me feel welcome.
06 January 2025
Excellent care and service provided to my father (resident) when he stopped breathing and was admitted to hospital. All staff are so friendly and willing to assist my father.
11 December 2024
My aunt has been there for 5 years. It has been a roller coaster course with good and not so good times. Many changes of management and staff and at times periods of inferior care and support. Happily I can say this has changed since the current management were instituted. There is a much better atmosphere and the staff now seem to have stabilised. It has become a far more welcoming place. There were times in the past when we really didn't enjoy visiting. There is a great activity programme and the residents have been empowered to decide what they want or don't want. The staff are so good dealing with my aunt and all her foibles and I do believe she is a lot happier. We have been very impressed and I can honestly say it is all down to the current management. I think some of the internal fabric needs a little updating, my aunts room could do with a lick of paint, needed since she moved in! Bathroom very compact for the cost! Somehow the staff manage, not easy! Communal rooms are great.
14 October 2024
Within moments of entering Canterbury House I knew our dear mum would be in safe hands. The atmosphere is welcoming; the staff are friendly, polite and more than happy to help in any way they can. The kindness and care they show to their residents is exemplary. No one really wants their parent or loved one to go into a care home but if you find yourself in a similar to position to ours and there is no other option, you could not do better than visit Canterbury House and the wonderful team of staff there. The facilities are great, the home is decorated throughout to a very high standard and the food is yum! I can't thank Canterbury House enough for taking so much of the stress and worry away from what could have been a very worrying time for us all as mum made her transition to her new home. Thank you so much!
20 September 2024
My father has been very well looked after, fed, and watered, the staff are excellent with him and look after him. The food is of a very high standard. I wouldn't have him anywhere else.
18 September 2024
As a person without friends or relatives alive, after some research, it was a wise choice to select Canterbury House for me. I do not except anything, so I am not disappointed in anything.
04 September 2024
My mum lived at the home for 6 years until she passed away. The day and night team have always been welcoming, I felt we had a good relationship and we all worked well together as one team making sure Mum's needs were met. The management are very approachable and always makes time to meet with you if there's anything you wish to discuss.
18 July 2024
On the occasions I visited my Mother all the staff were more than helpful and went out of their way to offer exceptional care to my Mother. Management again could not have been more helpful and always kept us as a family informed on any changes to my Mothers's condition. And in her last few days acted with the utmost dignity.
17 June 2024
Lovely care home, bright, open, spacious, and well-appointed. The food looked good and plentiful and most of the staff were very helpful and caring. My Mother unfortunately had a medical issue which impacted her respite stay preventing her from getting as much from the stay as possible. Residents all seemed happy and content. My only suggestion would be that we would have liked to have had more feedback on Mum's condition and how she had been and it wasn't always clear who was best to talk to and who was best placed to give feedback.
03 May 2024
I have lived here at Canterbury House for just over 5 years and I am so happy here. I must say that the care and support that I have received have been exceptional. The home staff are wonderful. The home is spacious and clean and it has a very friendly and caring environment.
12 March 2024
I observed that Canterbury House has had its ups and downs over a good few months, but I must say they have pulled out all the stops to correct the situation and are still continuing to get it right. I cannot fault the care and love that is given not only to my lady but all the other residents I see and speak to by the staff. There is still a way to go, but all I can say never be afraid to make Canterbury House your home, they do care. More so than another not far from them.
05 February 2024
Standards, in general, have slipped from excellent to very mediocre over the past few months. Frequent staff changes have precipitated this. Management, in particular, has been very poor with appalling communication between relatives and home. Cleaning standards have become poor recently. Care staff are mainly very polite and provide a good service, with the exception of at least one rather confrontational member of staff.
07 November 2023
I was a little nervous about arranging respite care for my mother, however, my concern was without foundation. From my initial enquiry through to my mother's stay, I found staff to be caring, kind and professional at Canterbury House. I was impressed with the cleanliness and layout of the accommodation, as well as the facilities offered and it was very clear that my mother had been well looked after during her stay. I know that my mother enjoyed the food and there were plenty of activities to get involved with and other friendly residents to chat to. I would have no hesitation in booking another stay at Canterbury House, in the full knowledge that my mother would receive the highest standards of care.
24 October 2023
This is an excellent home. My respite stay felt more like a hotel. The service from all the staff was above my expectations. Having worked in care homes, I was pleasantly surprised by the empathy, care and kindness from everyone. I would certainly recommend Canterbury House for complete care.
14 September 2023
My mum has been in Canterbury House since late 2018 and I cannot fault the staff and the facilities. They look after her so well, like she is family. The staff are always there on hand to help if you need anything, they dote on my mother which is lovely to see. The home itself has fantastic facilities and they always make sure that they have activities to keep the residents busy. During the dreaded covid time, the home did absolutely everything in their power to keep everyone safe and did this with great success. I couldn't personally think of a better place to have mum live.
Latest Reviews for Canterbury House
04 August 2025
We were so pleased to see how well the respite stay went for my mum, the staff were amazing and made my mum feel so welcome. My mum responded well to all the support given, such as the help with improving my mum's mobility. All staff were just so friendly and positive.
23 July 2025
My mother stayed at Canterbusy House for about a month, receiving respite care because she was convalescing from being in hospital. The carers ensured that Mum was safe and comfortable and they treated her with warmth and dignity. Mum is very grateful for all those who looked after her, saying how hard and lovely they all were.
23 July 2025
Both of my parents are residing at Canterbusy House and have been for over 3 years now. Since the current management have been employed the standards have greatly increased. Both of my parents are safe, secure and well looked after. The current staff employed go above and beyond expectations. The management and team leaders always respond to my enquiries and keep me informed constantly.
28 May 2025
Staff are exceptional - friendly, nothing is too much trouble and always happy to help anytime, night or day. Mum is very well cared for and looked after and has settled in well, and is very comfortable. The home's 'social calendar' is excellent with lots of varied activities, which mum is enjoying, and it's lovely to see her socialise. I cannot praise Canterbury Home enough at such a difficult time.
19 May 2025
Canterbury House have cared for my Mother-in-law for 3 years, and in all this time she has been treated with respect and dignity by all of the staff. She turns 100 years young in July, and on a recent visit, we were approached by management who informed us they have booked her favourite singer for her special day. They also arranged a meeting the the chef manager to discuss catering needs for her special day. This goes way beyond our expectations, and we couldn't thank Canterbury House for going above and beyond to make her day so special. We know she is loved and cared for, and couldn't wish for a better care home. All the staff are amazing!
02 April 2025
The staff are wonderful and helpful. I enjoy all the different activities. I really enjoy the grounds at Canterbury House and sitting in the sunshine! I feel safe and well looked after. My bedroom is very comfortable and I like the wet room. I've not slept so well in years. Thank you to all the staff and residents for making me feel welcome.
06 January 2025
Excellent care and service provided to my father (resident) when he stopped breathing and was admitted to hospital. All staff are so friendly and willing to assist my father.
11 December 2024
My aunt has been there for 5 years. It has been a roller coaster course with good and not so good times. Many changes of management and staff and at times periods of inferior care and support. Happily I can say this has changed since the current management were instituted. There is a much better atmosphere and the staff now seem to have stabilised. It has become a far more welcoming place. There were times in the past when we really didn't enjoy visiting. There is a great activity programme and the residents have been empowered to decide what they want or don't want. The staff are so good dealing with my aunt and all her foibles and I do believe she is a lot happier. We have been very impressed and I can honestly say it is all down to the current management. I think some of the internal fabric needs a little updating, my aunts room could do with a lick of paint, needed since she moved in! Bathroom very compact for the cost! Somehow the staff manage, not easy! Communal rooms are great.
14 October 2024
Within moments of entering Canterbury House I knew our dear mum would be in safe hands. The atmosphere is welcoming; the staff are friendly, polite and more than happy to help in any way they can. The kindness and care they show to their residents is exemplary. No one really wants their parent or loved one to go into a care home but if you find yourself in a similar to position to ours and there is no other option, you could not do better than visit Canterbury House and the wonderful team of staff there. The facilities are great, the home is decorated throughout to a very high standard and the food is yum! I can't thank Canterbury House enough for taking so much of the stress and worry away from what could have been a very worrying time for us all as mum made her transition to her new home. Thank you so much!
20 September 2024
My father has been very well looked after, fed, and watered, the staff are excellent with him and look after him. The food is of a very high standard. I wouldn't have him anywhere else.
18 September 2024
As a person without friends or relatives alive, after some research, it was a wise choice to select Canterbury House for me. I do not except anything, so I am not disappointed in anything.
04 September 2024
My mum lived at the home for 6 years until she passed away. The day and night team have always been welcoming, I felt we had a good relationship and we all worked well together as one team making sure Mum's needs were met. The management are very approachable and always makes time to meet with you if there's anything you wish to discuss.
18 July 2024
On the occasions I visited my Mother all the staff were more than helpful and went out of their way to offer exceptional care to my Mother. Management again could not have been more helpful and always kept us as a family informed on any changes to my Mothers's condition. And in her last few days acted with the utmost dignity.
17 June 2024
Lovely care home, bright, open, spacious, and well-appointed. The food looked good and plentiful and most of the staff were very helpful and caring. My Mother unfortunately had a medical issue which impacted her respite stay preventing her from getting as much from the stay as possible. Residents all seemed happy and content. My only suggestion would be that we would have liked to have had more feedback on Mum's condition and how she had been and it wasn't always clear who was best to talk to and who was best placed to give feedback.
03 May 2024
I have lived here at Canterbury House for just over 5 years and I am so happy here. I must say that the care and support that I have received have been exceptional. The home staff are wonderful. The home is spacious and clean and it has a very friendly and caring environment.
12 March 2024
I observed that Canterbury House has had its ups and downs over a good few months, but I must say they have pulled out all the stops to correct the situation and are still continuing to get it right. I cannot fault the care and love that is given not only to my lady but all the other residents I see and speak to by the staff. There is still a way to go, but all I can say never be afraid to make Canterbury House your home, they do care. More so than another not far from them.
05 February 2024
Standards, in general, have slipped from excellent to very mediocre over the past few months. Frequent staff changes have precipitated this. Management, in particular, has been very poor with appalling communication between relatives and home. Cleaning standards have become poor recently. Care staff are mainly very polite and provide a good service, with the exception of at least one rather confrontational member of staff.
07 November 2023
I was a little nervous about arranging respite care for my mother, however, my concern was without foundation. From my initial enquiry through to my mother's stay, I found staff to be caring, kind and professional at Canterbury House. I was impressed with the cleanliness and layout of the accommodation, as well as the facilities offered and it was very clear that my mother had been well looked after during her stay. I know that my mother enjoyed the food and there were plenty of activities to get involved with and other friendly residents to chat to. I would have no hesitation in booking another stay at Canterbury House, in the full knowledge that my mother would receive the highest standards of care.
24 October 2023
This is an excellent home. My respite stay felt more like a hotel. The service from all the staff was above my expectations. Having worked in care homes, I was pleasantly surprised by the empathy, care and kindness from everyone. I would certainly recommend Canterbury House for complete care.
14 September 2023
My mum has been in Canterbury House since late 2018 and I cannot fault the staff and the facilities. They look after her so well, like she is family. The staff are always there on hand to help if you need anything, they dote on my mother which is lovely to see. The home itself has fantastic facilities and they always make sure that they have activities to keep the residents busy. During the dreaded covid time, the home did absolutely everything in their power to keep everyone safe and did this with great success. I couldn't personally think of a better place to have mum live.