Canterbury House, Ipswich, Suffolk
Canterbury House, Ipswich, Suffolk
Canterbury House, Ipswich, Suffolk

Canterbury House in Hadleigh is a refurbished, purpose-built care home, providing quality care and luxurious facilities within a comfortable and relaxing environment. The home is equipped with stunning facilities for customers to enjoy such as an indoor swimming pool, impressive conservatory space and cinema room.

Anchor’s Canterbury House provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor prides itself in dementia care and provide on-going training to care staff ensure their approach always reflects best practice.

Anchor was proud to be voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. As England’s largest provider of housing and care for over 55s, it has almost 50 years’ experience as a not-for-profit provider of services to older people. The money made is reinvested into its retirement properties and care homes which allows them to continually raise standards and provide a high-quality service, surpassing customer’s expectations.

Group: Anchor

Person in charge: Irene Worsdell (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Lift • Wheelchair access • Gardens for residents • Television point in own room

Directions:

Canterbury House is situated close to local services and amenities including:

Doctor's surgeries within one mile.

Local shops within 1 1/2 miles

The nearest hospital is ColchesterGeneral Hospital which is 10 miles away.

Latest Care Quality Commission* Report on Canterbury House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 11 hours ago

We currently have two vacancies for care. Please contact Canterbury House directly for further information.

Reviews

7.7 Canterbury House has a Review Score of 7.7 (7.720)

The Review Score of 7.7 (maximum of 10) for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Canterbury House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.982 for Canterbury House is calculated as follows: ( (13 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 57 Ratings = 3.982

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.738 Points relating to the number of positive Reviews for Canterbury House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12.6 Target = 0.238

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Canterbury House?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Canterbury House

  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1

Food -
Standard of food has deteriorated this year. Supposed to be a 5* care home but the food is 2* maximum.
Activities -
Residents who do not have any form of dementia are expected to go to the dementia wing of the care home for activities - unacceptable. They should be having different activities.

How likely would you be to recommend Canterbury House? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Very Poor

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Very kind and caring organisation - my friend is happy here (as happy as she gets anyway).

How likely would you be to recommend Canterbury House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Rooms: Good

I am very pleased with the service at Canterbury House home in all aspects of care, and I am made to feel welcome as well from management and carers.

How likely would you be to recommend Canterbury House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Canterbury House is a very special care home. The building, grounds and facilities are very impressive as you walk in the front door you get a sense of wellbeing. My husband has been a resident since June 2016 and each week sees more improvements and activities. The staff are first class, caring, friendly and efficient. Hadleigh is lucky to have such a special home for our loved ones.

How likely would you be to recommend Canterbury House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very impressed with level of service/care prior to my mother being discharged from hospital and joining my father at Canterbury House (i.e visiting in hospital to discuss care/requirements etc). A few niggles, lack of waste bin in bathroom, tray table in room. Activities appeared to be improving but sometimes there appears to be a lack of communication/information. Overall there is an improvement and happy that my parents are well cared for. Special commendation when my mother was poorly overnight.

How likely would you be to recommend Canterbury House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Canterbury House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Canterbury House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Canterbury House