
Thank you very much for looking after her.J R(Daughter of Resident/Service User)

Would not hesitate to come back again.E R(Respite Resident/Service User)

My mum responded well to all the support given, such as the help with improving my mum's mobilityM A(Son of Resident/Service User)

Thank you very much for looking after her.J R(Daughter of Resident/Service User)

Would not hesitate to come back again.E R(Respite Resident/Service User)

My mum responded well to all the support given, such as the help with improving my mum's mobilityM A(Son of Resident/Service User)

Canterbury House in Hadleigh is a purpose-built care home, providing quality care within a comfortable and relaxing environment. It continues to welcome new residents for residential and residential dementia care, both for respite or trial stays and on a permanent basis.
The home is equipped with facilities for customers to enjoy including an impressive conservatory space and cinema room.
Anchor’s Canterbury House provides residential care which is personally tailored to meet...
Care Provided by Canterbury House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Canterbury House will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Canterbury House for full pricing details and T&Cs.
Contact Canterbury House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Carolina Carvalho (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (53)
Visiting
- Visitors are welcome.
Parking
- The home have onsite parking, including disabled spaces.
Canterbury House Reviews (60)
Canterbury House has a Review Score of 9.7 (9.740) out of 10, based on 18 reviews in the last 2 years.
Over all time Canterbury House has 60 reviews.
I have lived here at Canterbury House for just over 5 years and I am so happy here. I must say that the care and support that I have received have been exceptional. The home staff are wonderful. The home is spacious and clean and it has a very friendly and caring environment.
I observed that Canterbury House has had its ups and downs over a good few months, but I must say they have pulled out all the stops to correct the situation and are still continuing to get it right. I cannot fault the care and love that is given not only to my lady but all the other residents I see and speak to by the staff. There is still a way to go, but all I can say never be afraid to make Canterbury House your home, they do care. More so than another not far from them.
Management, in particular, has been very poor with appalling communication between relatives and home. Cleaning standards have become poor recently. Care staff are mainly very polite and provide a good service, with the exception of at least one rather confrontational member of staff.
Thank you for taking the time to complete the carehome.co.uk review. Your feedback is very important to us, and I am sorry your experiences at Canterbury House over the past months have not been to the usual excellent standard. We have experienced some changes in our team and the absence of senior...
I was a little nervous about arranging respite care for my mother, however, my concern was without foundation. From my initial enquiry through to my mother's stay, I found staff to be caring, kind and professional at Canterbury House. I was impressed with the cleanliness and layout of the accommodation, as well as the facilities offered and it was very clear that my mother had been well looked after during her stay. I know that my mother enjoyed the food and there were plenty of activities to get involved with and other friendly residents to chat to. I would have no hesitation in booking another stay at Canterbury House, in the full knowledge that my mother would receive the highest standards of care.
This is an excellent home. My respite stay felt more like a hotel. The service from all the staff was above my expectations. Having worked in care homes, I was pleasantly surprised by the empathy, care and kindness from everyone. I would certainly recommend Canterbury House for complete care.
My mum has been in Canterbury House since late 2018 and I cannot fault the staff and the facilities. They look after her so well, like she is family. The staff are always there on hand to help if you need anything, they dote on my mother which is lovely to see. The home itself has fantastic facilities and they always make sure that they have activities to keep the residents busy. During the dreaded covid time, the home did absolutely everything in their power to keep everyone safe and did this with great success. I couldn't personally think of a better place to have mum live.
We would all recommend the home.
My mother has settled in quickly and is happy living here. I am very happy with the level of care and the staff are genuinely conscientious, knowledgeable and helpful. She hasn't lived there long enough yet to have experienced the full range of activities but it would be great to have the swimming pool back in action. I would recommend Canterbury House Care Home to friends and family.
Canterbury House is an excellent care home. The staff are lovely and do a wonderful job. After initial resistance to the move, Mum has settled in well and has been given a new lease of life. There are a wide variety of activities for residents. I know she is safe, happy, and doing well thanks to their person-centered care. For her recent birthday, the staff really went that extra mile.
I am an 86-year-old widower with relatives and friends. They have all died. After a little research, I now realise that I have a good choice of resting places. I do have to say that I have come to expire not perspire. The kitchen, laundry and cleaning services are all A1, as are the office staff. Maybe not for everyone but don't expect too much and you won't be disappointed.
Thank you for your review of Canterbury House and we’re pleased that you rate our overall experience as very good. We enjoy your company and sense of humour and it’s lovely to discuss our shared experiences of living in London.
My brother has been in Canterbury House Care Home for three months. He appears to be happy there and is well cared for and well-fed. It is a spacious, purpose-built building. The home organises a lot of activities for residents which appear to be well attended. The staff are friendly and helpful.
The staff at Canterbury House are like leaving your loved one in the care of loving relatives. Mum was treated with affection, consideration and respect at all times. I was completely confident in leaving her. Their system is set up to include everyone if they want to join in or be able to be quiet and peaceful in their own space if this was preferable. Any extra requirements after Mum came out of the hospital were quickly and efficiently implemented and her personal comfort was paramount.
My mother is currently coming to the end of her 2 weeks respite at Canterbury House after being highly recommended. I can see why. From the moment she arrived, she was treated like family with the utmost respect and dignity. Everyone was so friendly and happy, the whole home felt warm and inviting. My mother has enjoyed all the wonderful activities and has even started knitting again. She has also informed me the food is lovely, her favourite being the delicious desserts. Her recovery after her fall at home has gone better than I ever imagined and that was down to the wonderful team who have looked after her. I'm sure Mum will return again in the near future as she has enjoyed her stay so much. Thank you Canterbury House and your wonderful team.
The whole place runs so smoothly, any small problems are soon sorted.
But best of all, my husband loves it and I think he is truly spoiled. So, therefore, why wouldn't I think it was a very special place, with special staff. Thanks, "thanks a million".
I chose Canterbury House because my husband was in there for four and a half months. He had Parkinson’s disease and dementia. It broke my heart to have to send him. I needn’t have worried the staff were wonderful not only with him but also with me. I call Canterbury House my ‘happy place’. This was all through the darkest days of Covid. I could not fault them and will be forever grateful.
I have seen both sides of care at Canterbury House and could not fault anything.
In a care home, the most important element is the staff. We couldn't ask for kinder, caring and dedicated people to look after our mum. At no point have I come across such lovely people who really know my mum and care for her so well.
My husband arrived from hospital to Canterbury House unable to move or feed himself and I was told by the consultant he had perhaps a fortnight to live. Now six weeks later, he is eating better can talk to me and move one arm a little. This is all due to the care he has received here. They keep him immaculately clean, move him regularly and are always friendly and gentle with him. He could not be anywhere better now that I am unable to support him or obtain the same quality of care at home.
Well, it's been 18-months since Mum became a resident here, and what a tumultuous 18-months, but I have always been confident and very reassured that Mum is always cared for at every level and with great kindness and professionalism. The manager and her team are the best, and Mum is very fond of all who look after her, which is a great relief to me now as, in the beginning, it was hard for Mum to adjust to losing her independence. Throughout the pandemic, we have been kept updated on the various changes within the home through Zoom meetings, emails and helpful phone calls when needed. The atmosphere there is always one of helpful kindness, although I'm sure it has been so hard for all the staff to hold things together for so long. Well done and huge, huge thank you.
My husband has lived in Canterbury House for five years and has always been cared for very well. I can only imagine how hard it has been to keep our loved ones safe and motivated over the last year. Their success is down to a devoted staff. A big Thank you to the management and all carers.
Myself and family highly recommend Canterbury House. Even more so now than before if that was possible. The staff are all amazing and I’m 100% confident our father is being looked after extremely well. Everything about the home is welcoming and friendly. Thank you Canterbury House for your amazing work.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Canterbury House directly for further information.
News (8) & Events (0)
- 08 Jul 2026
An Ipswich care home is delighted to have been classed as Good by the Care Quality Commission (CQC), the second highest rating possible. The team at Anchor’s Canterbury House care...
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Suffolk are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats, each activity...
- 08 Dec 2025
The Mayor of Hadleigh, Councillor Susan Monks, visited Canterbury House care home recently to cut the red ribbon following its recent makeover. The Anchor care home, situated off Gallows Hill,...
There are no upcoming events for Canterbury House.
Accreditations
There are no accreditations posted yet for Canterbury House.
Meet the Team (0)
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