Canterbury House

Gallows Hill, Hadleigh, Ipswich IP7 6JQ
Review Us
9.7 54 Reviews
  • Canterbury House, Ipswich
Canterbury House in Hadleigh is a purpose-built care home, providing quality care and luxurious facilities within a comfortable and relaxing environment. It continues to welcome new residents for residential and residential dementia care, both for respite stays and on a permanent basis.

The home is equipped with stunning facilities for customers to enjoy including an impressive conservatory space and cinema room.

Anchor’s Canterbury House provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor prides itself on dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

The money made is reinvested into Anchor's retirement properties and care homes which allows them to continually raise standards and provide a high-quality service, surpassing customer’s expectations.
Show Canterbury House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1475
  • Self-Funded Residential Dementia Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1475
  • RESPITE Self-Funded Residential Dementia Care: from £1475

Colleagues at Canterbury House will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Canterbury House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Carolina Carvalho (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • Visitors are welcome.

Parking

  • The home have onsite parking, including disabled spaces.

Canterbury House Reviews (54)

9.7

Canterbury House has a Review Score of 9.7 (9.670) out of 10, based on 19 reviews in the last 2 years.
Over all time Canterbury House has 54 reviews.

Overall Experience
  • 40
  • 14
  • 0
  • 0
  • 0
Date Published
  • 54
  • 6
  • 9
  • 19
  • 35
Reviewer Connection to Canterbury House
  • 18
  • 11
  • 8
  • 5
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
Total of 54, showing 21-40
Review from Michele H (Daughter-in-law of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We urgently needed respite care for my mother-in-law and within a few hours Canterbury House had found a space for her. She stayed 3 weeks and has had wonderful care from everyone. As a family, we have found that the staff are always willing to discuss whatever issues we have had.
We would all recommend
the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Son of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has settled in quickly and is happy living here. I am very happy with the level of care and the staff are genuinely conscientious, knowledgeable and helpful. She hasn't lived there long enough yet to have experienced the full range of activities but it would be great to have the swimming pool
back in action. I would recommend Canterbury House Care Home to friends and family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim J (Son of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Canterbury House is an excellent care home. The staff are lovely and do a wonderful job. After initial resistance to the move, Mum has settled in well and has been given a new lease of life. There are a wide variety of activities for residents. I know she is safe, happy, and doing well thanks to their
person-centered care. For her recent birthday, the staff really went that extra mile.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony G (Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am an 86-year-old widower with relatives and friends. They have all died. After a little research, I now realise that I have a good choice of resting places. I do have to say that I have come to expire not perspire. The kitchen, laundry and cleaning services are all A1, as are the office staff. Maybe
not for everyone but don't expect too much and you won't be disappointed.
Reply from Sadie Roast, Manager at Canterbury House

Thank you for your review of Canterbury House and we’re pleased that you rate our overall experience as very good. We enjoy your company and sense of humour and it’s lovely to discuss our shared experiences of living in London.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Brother of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been in Canterbury House Care Home for three months. He appears to be happy there and is well cared for and well-fed. It is a spacious, purpose-built building. The home organises a lot of activities for residents which appear to be well attended. The staff are friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise M (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Canterbury House are like leaving your loved one in the care of loving relatives. Mum was treated with affection, consideration and respect at all times. I was completely confident in leaving her. Their system is set up to include everyone if they want to join in or be able to be quiet
and peaceful in their own space if this was preferable. Any extra requirements after Mum came out of the hospital were quickly and efficiently implemented and her personal comfort was paramount.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian L (Son of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is currently coming to the end of her 2 weeks respite at Canterbury House after being highly recommended. I can see why. From the moment she arrived, she was treated like family with the utmost respect and dignity. Everyone was so friendly and happy, the whole home felt warm and inviting.
My mother has enjoyed all the wonderful activities and has even started knitting again. She has also informed me the food is lovely, her favourite being the delicious desserts. Her recovery after her fall at home has gone better than I ever imagined and that was down to the wonderful team who have looked after her. I'm sure Mum will return again in the near future as she has enjoyed her stay so much. Thank you Canterbury House and your wonderful team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Wife of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise Canterbury House Care Home enough, my husband has been a resident for eight months.
The whole place runs so smoothly, any small problems are soon sorted.
But best of all, my husband loves it and I think he is truly spoiled. So, therefore, why wouldn't I think it was a very special
place, with special staff. Thanks, "thanks a million".
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela S (Respite Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed in Canterbury House Care Home for ten days after an operation. The care I had was beyond belief. The staff were and are wonderful. During my stay not one member of staff seemed to be moody or unhelpful. Nothing was too much trouble. The atmosphere in Canterbury was so uplifting. I came home
feeling mentally better as well as physically better.
I chose Canterbury House because my husband was in there for four and a half months. He had Parkinson’s disease and dementia. It broke my heart to have to send him. I needn’t have worried the staff were wonderful not only with him but also with me. I call Canterbury House my ‘happy place’. This was all through the darkest days of Covid. I could not fault them and will be forever grateful.
I have seen both sides of care at Canterbury House and could not fault anything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Katherine H (Daughter of Resident) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In a care home, the most important element is the staff. We couldn't ask for kinder, caring and dedicated people to look after our mum. At no point have I come across such lovely people who really know my mum and care for her so well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie B (Wife of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband arrived from hospital to Canterbury House unable to move or feed himself and I was told by the consultant he had perhaps a fortnight to live. Now six weeks later, he is eating better can talk to me and move one arm a little. This is all due to the care he has received here. They keep him
immaculately clean, move him regularly and are always friendly and gentle with him. He could not be anywhere better now that I am unable to support him or obtain the same quality of care at home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne H (Daughter of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, it's been 18-months since Mum became a resident here, and what a tumultuous 18-months, but I have always been confident and very reassured that Mum is always cared for at every level and with great kindness and professionalism. The manager and her team are the best, and Mum is very fond of all
who look after her, which is a great relief to me now as, in the beginning, it was hard for Mum to adjust to losing her independence. Throughout the pandemic, we have been kept updated on the various changes within the home through Zoom meetings, emails and helpful phone calls when needed. The atmosphere there is always one of helpful kindness, although I'm sure it has been so hard for all the staff to hold things together for so long. Well done and huge, huge thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie P (Wife of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has lived in Canterbury House for five years and has always been cared for very well. I can only imagine how hard it has been to keep our loved ones safe and motivated over the last year. Their success is down to a devoted staff. A big Thank you to the management and all carers.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Samantha T (Daughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and family highly recommend Canterbury House. Even more so now than before if that was possible. The staff are all amazing and I’m 100% confident our father is being looked after extremely well. Everything about the home is welcoming and friendly. Thank you Canterbury House for your amazing work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim T (Son of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and their team at Canterbury House have been truly amazing during the pandemic.
They have taken all the extra measures required during Covid in their stride and kept the home operating in what must have been very difficult and at times, stressful circumstances.
My mother is very happy
there, which is a huge comfort. So thank you all!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth H (Daughter of Resident) published on 26 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Canterbury House for almost a year now and I have visited many times. I am very happy with the setting and the staff, who are all kind and dedicated and seem to genuinely care about the residents. We are still going through the COVID-19 pandemic as I write this and I wanted to highlight
what an excellent job the manager, and all of her team have done throughout. The home is one of very few to remain virus-free which is testament in itself to the standards of hygiene and the great care that the staff take with everything they do. Residents have been kept safe but also entertained with many activities, the staff have also stepped in to fill the breach and become hairdressers, manicurists etc, and have gone above and beyond the call of duty to help everyone feel well and happy despite the isolation from friends and family. Thanks to you all for your care for our loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan H (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff of Canterbury House have been continuously diligent in their care and for the well-being of my Mum during this period of the COVID-19 pandemic. In addition, they have frequently communicated about the care and procedures that have been instituted to keep all of the residents
and staff safe and well. We are especially grateful for their technical solutions for audio and visual communication with my Mum during this difficult time when actual visits are not possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diana B (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Up until a year ago both my parents were residents in Canterbury House. Now, after my father's death, only my mother is there. I cannot recommend CH highly enough both for the care given to my father in the weeks and months before his death but also for the consideration given to my mother since then.
All the staff are friendly, compassionate, understanding and professional. In the recent difficult circumstances they all need to be commended for the roles they have undertaken whether in leadership, guidance or support within the community of CH.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane L (Sister of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care and help which my sister has at Canterbury House.
Looking after my sister very well when she had been in and out of hospital.
A very good care team and team leaders and a manager who is very professional.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean H (Wife of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been living in Canterbury House for nearly a year now and he has been treated with care and kindness.
Even in these difficult times, when we can only keep in contact by phone, all the staff quickly take the handset to him so we can have a quick chat.
Thank you to the manager and all
the staff for your love and patience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.670 for Canterbury House is calculated as follows: ( (165 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 227 Ratings = 4.67
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Canterbury House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 15 Sep 2025

We currently have three vacancies for care. Please contact Canterbury House directly for further information.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Canterbury House to verify any information. View our terms and conditions. Canterbury House has an Enhanced Service - more info.