Canterbury House

Gallows Hill, Hadleigh, Ipswich IP7 6JQ
Review Us
9.7 54 Reviews
  • Canterbury House, Ipswich
Canterbury House in Hadleigh is a purpose-built care home, providing quality care and luxurious facilities within a comfortable and relaxing environment. It continues to welcome new residents for residential and residential dementia care, both for respite stays and on a permanent basis.

The home is equipped with stunning facilities for customers to enjoy including an impressive conservatory space and cinema room.

Anchor’s Canterbury House provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor prides itself on dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

The money made is reinvested into Anchor's retirement properties and care homes which allows them to continually raise standards and provide a high-quality service, surpassing customer’s expectations.

Show Canterbury House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1475
  • Self-Funded Residential Dementia Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1475
  • RESPITE Self-Funded Residential Dementia Care: from £1475

Colleagues at Canterbury House will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Canterbury House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Carolina Carvalho (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Single Rooms with ensuite Wet Room (53)

Visiting

  • Visitors are welcome.

Parking

  • The home have onsite parking, including disabled spaces.

Canterbury House Reviews (54)

Total of 54, showing 41-54
9.7

Canterbury House has a Review Score of 9.7 (9.686) out of 10, based on 20 reviews in the last 2 years. Over all time Canterbury House has 54 reviews.

Overall Experience

  • 40
  • 14
  • 0
  • 0
  • 0

Date Published

54
6
12
20
34

Review from Karen R (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot recommend Canterbury House highly enough. The building itself is fantastic with great facilities, lovely communal spaces and everything always immaculately clean. But it is all the staff that make this a superb care home. They are always so friendly and kind and caring and as my parents
have both said: “there isn’t a single member of staff here who isn’t absolutely lovely”. I think that says it all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N B (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care all the staff at Canterbury House gave my father for the last seven years was wonderful and their particular attention, knowledge, empathy and professionalism in his last few days; so very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from O R (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by all the staff is exceptional. The management are approachable and run the home efficiently at all times. The environment is always clean, tidy and well maintained. The main reason for the positive feedback, for Canterbury House, is that without them our mother would not be as well
and where she is today. Fantastic team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F H (Respite Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Canterbury House is absolutely excellent. The staff are all so welcoming and attentive. They are all so caring to us and the rooms are very comfortable. The food is extremely enjoyable and we are very well looked after. TV's are provided in rooms, many comfortable sitting rooms. Entertainment is your
wish to enjoy, it also has a little cinema. The gardens are also very well kept and nice to go out in. I would have no hesitation in recommending it. It is 100% and more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vanessa L (Daughter-in-law of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I was shown around the home I was impressed. Staff are very welcoming. They know all the residents by name and do everything they can to help. I have no complaints in any areas of the home. My mother-in-law is very happy there. Food is lovely and if you happen to be there at meal times
or snack times, you are included. They are taken out for days or pub lunches, there is something going on most mornings, afternoons and some evenings if you want to join in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carolyn O (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very caring staff in all areas. Highly recommended on all levels.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin C (Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love this place because I am loved and supported well. I feel at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia W (Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident in Canterbury House for six happy years.
The beautiful swimming pool is especially important and good for me as I have had major back surgery recently and swimming is the best exercise.
A beautiful home in lovely surroundings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G P (Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

By and large, staff are very friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents came to Canterbury House 3 years ago and at first were really happy. Things went downhill when they were first taken over. Lots of staff left. Since the new owner has taken over it is back to being a wonderful home. You have amazing staff from the top to the bottom. Please look after them.
My parents were really happy, well looked after and I knew they had the best care, as did I.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Iris J (Friend of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed as soon as I arrived in the car park.


As I entered Canterbury House I was greeted by happy, welcoming staff who offered to show me to where my friend was sitting.


As I walked through the home I could hear staff and residents talking and laughing. The home had a great atmosphere

and is very much a home from home.


I decided to stay for lunch and was offered a choice from the menu. The food was amazing, in fact, I would go as far as saying it’s outstanding.


All the staff are brilliant and would go above and beyond to help me and my friend.


Canterbury House is a beautiful care home and I wouldn’t recommend anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betty H (Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, I like the food, I like the people and it's a joy to be here! I'd come back again!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Friend of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and caring organisation - my friend is happy here (as happy as she gets anyway).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P A (Wife of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the service at Canterbury House home in all aspects of care, and I am made to feel welcome as well from management and carers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Canterbury House is calculated as follows: ( (177 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 239 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Canterbury House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 21 Jul 2025

We currently have three vacancies for care. Please contact Canterbury House directly for further information.

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (10)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Canterbury House to verify any information. View our terms and conditions. Canterbury House has an Enhanced Service - more info.