
Thank you very much for looking after her.J R(Daughter of Resident/Service User)

Would not hesitate to come back again.E R(Respite Resident/Service User)

My mum responded well to all the support given, such as the help with improving my mum's mobilityM A(Son of Resident/Service User)

Thank you very much for looking after her.J R(Daughter of Resident/Service User)

Would not hesitate to come back again.E R(Respite Resident/Service User)

My mum responded well to all the support given, such as the help with improving my mum's mobilityM A(Son of Resident/Service User)

Canterbury House in Hadleigh is a purpose-built care home, providing quality care within a comfortable and relaxing environment. It continues to welcome new residents for residential and residential dementia care, both for respite or trial stays and on a permanent basis.
The home is equipped with facilities for customers to enjoy including an impressive conservatory space and cinema room.
Anchor’s Canterbury House provides residential care which is personally tailored to meet...
Care Provided by Canterbury House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Canterbury House will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Canterbury House for full pricing details and T&Cs.
Contact Canterbury House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Carolina Carvalho (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (53)
Visiting
- Visitors are welcome.
Parking
- The home have onsite parking, including disabled spaces.
Canterbury House Reviews (60)
Canterbury House has a Review Score of 9.7 (9.740) out of 10, based on 18 reviews in the last 2 years.
Over all time Canterbury House has 60 reviews.
They have taken all the extra measures required during Covid in their stride and kept the home operating in what must have been very difficult and at times, stressful circumstances.
My mother is very happy there, which is a huge comfort. So thank you all!
My dad has been at Canterbury House for almost a year now and I have visited many times. I am very happy with the setting and the staff, who are all kind and dedicated and seem to genuinely care about the residents. We are still going through the COVID-19 pandemic as I write this and I wanted to highlight what an excellent job the manager, and all of her team have done throughout. The home is one of very few to remain virus-free which is testament in itself to the standards of hygiene and the great care that the staff take with everything they do. Residents have been kept safe but also entertained with many activities, the staff have also stepped in to fill the breach and become hairdressers, manicurists etc, and have gone above and beyond the call of duty to help everyone feel well and happy despite the isolation from friends and family. Thanks to you all for your care for our loved ones.
The management and staff of Canterbury House have been continuously diligent in their care and for the well-being of my Mum during this period of the COVID-19 pandemic. In addition, they have frequently communicated about the care and procedures that have been instituted to keep all of the residents and staff safe and well. We are especially grateful for their technical solutions for audio and visual communication with my Mum during this difficult time when actual visits are not possible.
Up until a year ago both my parents were residents in Canterbury House. Now, after my father's death, only my mother is there. I cannot recommend CH highly enough both for the care given to my father in the weeks and months before his death but also for the consideration given to my mother since then. All the staff are friendly, compassionate, understanding and professional. In the recent difficult circumstances they all need to be commended for the roles they have undertaken whether in leadership, guidance or support within the community of CH.
Looking after my sister very well when she had been in and out of hospital.
A very good care team and team leaders and a manager who is very professional.
Even in these difficult times, when we can only keep in contact by phone, all the staff quickly take the handset to him so we can have a quick chat.
Thank you to the manager and all the staff for your love and patience.
I really cannot recommend Canterbury House highly enough. The building itself is fantastic with great facilities, lovely communal spaces and everything always immaculately clean. But it is all the staff that make this a superb care home. They are always so friendly and kind and caring and as my parents have both said: “there isn’t a single member of staff here who isn’t absolutely lovely”. I think that says it all.
The care all the staff at Canterbury House gave my father for the last seven years was wonderful and their particular attention, knowledge, empathy and professionalism in his last few days; so very helpful.
The care provided by all the staff is exceptional. The management are approachable and run the home efficiently at all times. The environment is always clean, tidy and well maintained. The main reason for the positive feedback, for Canterbury House, is that without them our mother would not be as well and where she is today. Fantastic team.
Canterbury House is absolutely excellent. The staff are all so welcoming and attentive. They are all so caring to us and the rooms are very comfortable. The food is extremely enjoyable and we are very well looked after. TV's are provided in rooms, many comfortable sitting rooms. Entertainment is your wish to enjoy, it also has a little cinema. The gardens are also very well kept and nice to go out in. I would have no hesitation in recommending it. It is 100% and more.
From the moment I was shown around the home I was impressed. Staff are very welcoming. They know all the residents by name and do everything they can to help. I have no complaints in any areas of the home. My mother-in-law is very happy there. Food is lovely and if you happen to be there at meal times or snack times, you are included. They are taken out for days or pub lunches, there is something going on most mornings, afternoons and some evenings if you want to join in.
Excellent, very caring staff in all areas. Highly recommended on all levels.
I love this place because I am loved and supported well. I feel at home.
The beautiful swimming pool is especially important and good for me as I have had major back surgery recently and swimming is the best exercise.
A beautiful home in lovely surroundings.
By and large, staff are very friendly and helpful.
My parents came to Canterbury House 3 years ago and at first were really happy. Things went downhill when they were first taken over. Lots of staff left. Since the new owner has taken over it is back to being a wonderful home. You have amazing staff from the top to the bottom. Please look after them. My parents were really happy, well looked after and I knew they had the best care, as did I.
I was impressed as soon as I arrived in the car park.
As I entered Canterbury House I was greeted by happy, welcoming staff who offered to show me to where my friend was sitting.
As I walked through the home I could hear staff and residents talking and laughing. The home had a great atmosphere and is very much a home from home.
I decided to stay for lunch and was offered a choice from the menu. The food was amazing, in fact, I would go as far as saying it’s outstanding.
All the staff are brilliant and would go above and beyond to help me and my friend.
Canterbury House is a beautiful care home and I wouldn’t recommend anywhere else.
I am very happy here, I like the food, I like the people and it's a joy to be here! I'd come back again!
Very kind and caring organisation - my friend is happy here (as happy as she gets anyway).
I am very pleased with the service at Canterbury House home in all aspects of care, and I am made to feel welcome as well from management and carers.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 April 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Canterbury House directly for further information.
News (8) & Events (0)
- 08 Jul 2026
An Ipswich care home is delighted to have been classed as Good by the Care Quality Commission (CQC), the second highest rating possible. The team at Anchor’s Canterbury House care...
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Suffolk are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats, each activity...
- 08 Dec 2025
The Mayor of Hadleigh, Councillor Susan Monks, visited Canterbury House care home recently to cut the red ribbon following its recent makeover. The Anchor care home, situated off Gallows Hill,...
There are no upcoming events for Canterbury House.
Accreditations
There are no accreditations posted yet for Canterbury House.
Meet the Team (0)
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