Submit a Review for Astor Lodge View
Lamb Street, Cramlington, NE23 6XF
View full details of Astor Lodge ViewLatest Reviews for Astor Lodge View
03 February 2026
Really comfortable accommodation. Lovely relaxed atmosphere.
Every single member of staff was polite, friendly and very helpful. The support from physios and OTs was excellent. The transfer home was quick and straight forward and the assistance/support put in place has been exceptionally organised
and we're very grateful.
02 February 2026
Excellent care throughout stay. All the staff were compassionate and were very supportive at a difficult time. The rooms were nice and big the only complaint would be that there was no where for visitors to sit. They were great at adapting nutritional needs. Great communication from everyone,
carers, nurses and gp (who was exceptional)
26 January 2026
First class accommodation and care. Relaxed atmosphere.
Meals could be improved, and 16:15 is far too early for evening meal!
Physio promised, but it only happened once or twice.
Overall - very grateful, impressed.
14 January 2026
Looked after very well.
13 January 2026
Everyone I encountered, from drs, nursing staff and auxiliaries were always cheerful and dealt with any requests in a professional manner. The support from physios and occupational therapists was excellent.
30 December 2025
Mum was moved here from the hospital. The staff have been amazing. Very friendly, polite, helpful and courteous. Mum has had zero complaints about her time here. The facilities are clean, always smell nice. Overall, this is a really well-managed facility, this level fo service does not happen by
chance it requires good leadership. Well done all.
03 December 2025
My mother was in intermediate care while awaiting a place in a care home. My mother was well cared for with lots of physio to improve her mobility. We found the staff professional and very friendly.
20 November 2025
My father was admitted for rehabilitation following a fall & being in Hospital.
When he arrived the room was cold and initially the door couldn't be propped open.
He had a friendly welcome, but we were not given information about the need to bring extra clothing, despite seeing what clothes had
been brought in and my father having a catheter.
There was an occasion where I had to phone & leave a message for the Dr (who was in the ward meeting) to urgently see my father, because his catheter was blocked & he was in pain. My father's bladder went into spasm & he ended up on tablets for this, following this incident!
The nurses and carers were efficient, kind and caring, but my father did have to speak to one of the carers and ask her to stop shouting at him.
The Occupational Therapists and Physiotherapists were excellent.
13 November 2025
My father was in Astor Lodge for 3 weeks. The family found the staff excellent and very helpful, and friendly. Also very supportive if you had any concerns over Dad's health.
05 November 2025
My sister was admitted for rehab care following a leg fracture.
The facility is unsuited to this. It was hard (sometimes impossible) for the OT/Physio to find equipment. There was no physical space to do things. The staff were exhausted and under pressure.
The care home staffing was diabolical -
waits for toilets/dressing were unacceptable.
The food was very poor. No vegetarian catering at all. No nutritional value.
Individual staff members were caring and thoughtful - the facility is grossly understaffed.
13 October 2025
I was resident at Astor Lodge for just over 2 weeks, being discharged on Saturday, 13th September. The physiotherapist and occupational therapist were very good.
Some night staff were very good, but some left something to be desired. I saw a doctor only once during my stay and would have
appreciated a little more contact. Carers - some good, some inexperienced. Nurses were good when I had contact with them.
24 September 2025
Having spent eight weeks in hospital having been unwell after. The offer was made to have a short 'recuperative' stay at Astor Lodge, which sounded the perfect tonic on my route to recovery. Astor Lodge provided first class in every respect as shown in the ratings. A credit to the NHS.
24 September 2025
Everything & everyone very good.
11 April 2025
Visiting since February all cheery kind people & caring to al the people. Clean, cosy rooms & bright & clean. Meals looked very tasty & catered for those who needed softer food Their beds are very safe & secure. Found the staff so very caring. I would recommend this home. I could find no complaint.
10 out of 10. Thanking all the staff.
06 February 2025
Very well looked after by caring lovely staff. Only slight problem, hot food served on cool plates, suggest a heated cabinet.
31 January 2025
My mum has only been in the lodge for a couple of months. I feel since moving her care just isn't the same. Some days I go she's covered in food, her bedding is quite often dirty, covered in food and sometimes faeces. I don't feel she's a little neglected with her hygiene. I asked before Christmas
if she could have her hair cut and facial hair removed which didn't get done. Overall a bit disappointed.
21 November 2022
My mam went into care in May 2022, as her dementia worsened, and she found it very difficult to come to terms with her situation, however through the relentless efforts of the care team at Astor Lodge she is now settling into this new phase of her life. As a family we are extremely grateful that we
can now rest assured that our mam is being well looked after in a friendly, safe and caring environment.
24 February 2020
Staff very friendly and helpful.
Good standard of care and attention.
19 February 2019
Astor View has made my Mam's last few months very comfortable. They took care of her with dignity and love. My Mam was very happy there. The only downside is the laundry. Clothes never looked ironed and belongings seem to get lost.
19 February 2019
Have been at Astor View for several months, both as residential and now nursing. Never expecting I would end up in care, I have had to adapt to a new way of life. The care and consideration given to me is first rate and although many of the residents are bed bound and with dementia etc, I have tried
to mix as best I can. I get plenty of encouragement from management and staff. I would not have made the progress I have on my own.
Latest Reviews for Astor Lodge View
03 February 2026
Really comfortable accommodation. Lovely relaxed atmosphere.
Every single member of staff was polite, friendly and very helpful. The support from physios and OTs was excellent. The transfer home was quick and straight forward and the assistance/support put in place has been exceptionally organised
and we're very grateful.
02 February 2026
Excellent care throughout stay. All the staff were compassionate and were very supportive at a difficult time. The rooms were nice and big the only complaint would be that there was no where for visitors to sit. They were great at adapting nutritional needs. Great communication from everyone,
carers, nurses and gp (who was exceptional)
26 January 2026
First class accommodation and care. Relaxed atmosphere.
Meals could be improved, and 16:15 is far too early for evening meal!
Physio promised, but it only happened once or twice.
Overall - very grateful, impressed.
14 January 2026
Looked after very well.
13 January 2026
Everyone I encountered, from drs, nursing staff and auxiliaries were always cheerful and dealt with any requests in a professional manner. The support from physios and occupational therapists was excellent.
30 December 2025
Mum was moved here from the hospital. The staff have been amazing. Very friendly, polite, helpful and courteous. Mum has had zero complaints about her time here. The facilities are clean, always smell nice. Overall, this is a really well-managed facility, this level fo service does not happen by
chance it requires good leadership. Well done all.
03 December 2025
My mother was in intermediate care while awaiting a place in a care home. My mother was well cared for with lots of physio to improve her mobility. We found the staff professional and very friendly.
20 November 2025
My father was admitted for rehabilitation following a fall & being in Hospital.
When he arrived the room was cold and initially the door couldn't be propped open.
He had a friendly welcome, but we were not given information about the need to bring extra clothing, despite seeing what clothes had
been brought in and my father having a catheter.
There was an occasion where I had to phone & leave a message for the Dr (who was in the ward meeting) to urgently see my father, because his catheter was blocked & he was in pain. My father's bladder went into spasm & he ended up on tablets for this, following this incident!
The nurses and carers were efficient, kind and caring, but my father did have to speak to one of the carers and ask her to stop shouting at him.
The Occupational Therapists and Physiotherapists were excellent.
13 November 2025
My father was in Astor Lodge for 3 weeks. The family found the staff excellent and very helpful, and friendly. Also very supportive if you had any concerns over Dad's health.
05 November 2025
My sister was admitted for rehab care following a leg fracture.
The facility is unsuited to this. It was hard (sometimes impossible) for the OT/Physio to find equipment. There was no physical space to do things. The staff were exhausted and under pressure.
The care home staffing was diabolical -
waits for toilets/dressing were unacceptable.
The food was very poor. No vegetarian catering at all. No nutritional value.
Individual staff members were caring and thoughtful - the facility is grossly understaffed.
13 October 2025
I was resident at Astor Lodge for just over 2 weeks, being discharged on Saturday, 13th September. The physiotherapist and occupational therapist were very good.
Some night staff were very good, but some left something to be desired. I saw a doctor only once during my stay and would have
appreciated a little more contact. Carers - some good, some inexperienced. Nurses were good when I had contact with them.
24 September 2025
Having spent eight weeks in hospital having been unwell after. The offer was made to have a short 'recuperative' stay at Astor Lodge, which sounded the perfect tonic on my route to recovery. Astor Lodge provided first class in every respect as shown in the ratings. A credit to the NHS.
24 September 2025
Everything & everyone very good.
11 April 2025
Visiting since February all cheery kind people & caring to al the people. Clean, cosy rooms & bright & clean. Meals looked very tasty & catered for those who needed softer food Their beds are very safe & secure. Found the staff so very caring. I would recommend this home. I could find no complaint.
10 out of 10. Thanking all the staff.
06 February 2025
Very well looked after by caring lovely staff. Only slight problem, hot food served on cool plates, suggest a heated cabinet.
31 January 2025
My mum has only been in the lodge for a couple of months. I feel since moving her care just isn't the same. Some days I go she's covered in food, her bedding is quite often dirty, covered in food and sometimes faeces. I don't feel she's a little neglected with her hygiene. I asked before Christmas
if she could have her hair cut and facial hair removed which didn't get done. Overall a bit disappointed.
21 November 2022
My mam went into care in May 2022, as her dementia worsened, and she found it very difficult to come to terms with her situation, however through the relentless efforts of the care team at Astor Lodge she is now settling into this new phase of her life. As a family we are extremely grateful that we
can now rest assured that our mam is being well looked after in a friendly, safe and caring environment.
24 February 2020
Staff very friendly and helpful.
Good standard of care and attention.
19 February 2019
Astor View has made my Mam's last few months very comfortable. They took care of her with dignity and love. My Mam was very happy there. The only downside is the laundry. Clothes never looked ironed and belongings seem to get lost.
19 February 2019
Have been at Astor View for several months, both as residential and now nursing. Never expecting I would end up in care, I have had to adapt to a new way of life. The care and consideration given to me is first rate and although many of the residents are bed bound and with dementia etc, I have tried
to mix as best I can. I get plenty of encouragement from management and staff. I would not have made the progress I have on my own.