Astor Lodge View, Cramlington, Northumberland
Astor Lodge View, Cramlington, Northumberland
Astor Lodge View, Cramlington, Northumberland

Astor Lodge View is a purpose-built nursing home located near the village of East Cramlington, with local shops and the new Northumbria Emergency Care Hospital only a short distance away.

Refurbished at the beginning of 2015, facilities include generously sized en-suite bedrooms, large lounges, a contemporary coffee shop, and extensive gardens and grounds. Generous car parking is available.

A full programme of activities and events are available for the residents’ entertainment and the home maintains strong links with the local community.

A copy of the home's brochure is available to view instantly which you can access by clicking the 'Request a Brochure' button above and completing the form. Hard copies can be posted to you upon request.

Astor Lodge operates an open door policy and a member of staff will be available at any time to show visitors around the home and answer any queries.

Group: Countrywide Care Homes Ltd

Person in charge: Gaynor Mulreay (Acting Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Challenging Behaviour • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 29

Rooms with ensuite WC: 29

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Located on Lamb Street, within short walking distance from the new Northumbria Specialist Emergency Care Hospital in Cramlington.

For specific directions please feel free to call the home for advice, or visit official website for a maps feature.

Visiting:

Astor Lodge operates an open door policy and a member of staff will be available at any time to show visitors around the home and answer any queries.

Parking:

Large car park to the front of the home.

Latest Care Quality Commission* Report on Astor Lodge View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 13 Nov 2017

En-Suite bedrooms available, suitable for nursing care.

Reviews

8.2 Astor Lodge View has a Review Score of 8.2 (8.166)

The Review Score of 8.2 (maximum of 10) for Astor Lodge View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Astor Lodge View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.149 for Astor Lodge View is calculated as follows: ( (22 Excellents x 5) + (12 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 47 Ratings = 4.149

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.017 Points relating to the number of positive Reviews for Astor Lodge View is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.8 Target = 0.517

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Astor Lodge View?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Astor Lodge View

  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    1

All the staff are wonderful.

How likely would you be to recommend Astor Lodge View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been resident here for 7 months following a fall which resulted in a long hospital stay.
The staff are lovely and nothing is too much trouble.
The food is excellent and there is plenty to eat.
Someone pops in to see if mum needs anything at least every hour, frequently more often.
The rooms are comfortable and kept very clean.
Overall an excellent home which I would recommend to others.

How likely would you be to recommend Astor Lodge View? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Most of the staff are pleasant and helpful but I have not seen the manager since admission. Unit manager very unhelpful. Room smells of urine. Asked for the carpet to be cleaned as it stinks but this hasn't been done.

How likely would you be to recommend Astor Lodge View? Unlikely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Tara Groza, Home Manager at Astor Lodge View responded to this review on 18 Jul 2017:

I apologise that we’ve not yet had the chance to meet during your visits. I do walkarounds at the home daily but due to unavoidable administrative commitments, I do have to spend a lot of my time in the office. I have an open door policy so please know that you can come and see me at anytime. We are in the process of renewing flooring in all rooms, including our communal areas, but this will take several months to complete. In the meantime, we have a deep cleaning schedule in place and also double clean any room prior to an admission.

The staff are amazing and kind and go above and beyond, even coming in on days off. They are just amazing.

How likely would you be to recommend Astor Lodge View? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

July 2014

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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