Astor Lodge

I am so pleased to be able to express my thanks for the wonderful care I have recieved since the day I arrived. All the staff are wonderful and couldn't do enough for me. Thank you so much each and every one of you, please keep up the good work.

I found everyone to be extremely helpful considerate and kind. Everyone looked after me for 17 days I stayed really well. They all worked really hard. I can't thank them enough for helping me recover. I can't think of anything they could have done better I just wish there were more of them as they all had to constantly work flat out. Thank you to all staff.

The only drawback was the food. Too many meals came with chips or pastry which Mary doesn't like. More variety in the food would be great

The physiotherapy and all other aspects of my care were excellent.

Astor Lodge View was the perfect place for me to recuperate after major surgery for a hip replacement at Hospital. At age 79 I wouldn't have coped at home and I am so grateful that this NHS facility is available for patients like myself. My medication and pain relief was brought to me at the correct times and I was given 30 days of stomach injections to prevent blood clots by caring nurses. Occupational therapists and Physiotherapists prepared me for when I eventually went home. I saw a doctor when required. All food and drinks brought by carers made by staff in the kitchen were excellent. Help by carers to take showers was much appreciated. Thanks to all. Well done!

I can recommend to others

I was exhausted and needed a rest on arrival and I got one. The room was devoid of any interest apart from one wall-papered wall and a TV which I cannot hear the conversations, only Classic FM and some orchestral music is just noise. I spent a week sitting in a chair looking at a First Aid kit on the wall. All the staff were lovely and friendly and the food was quite good but some dinners were clay cold on arrival. I'd had a heart attack and thanks to the care I had I am still alive to tell the tale

All the treatment and care has been wonderful and I'm extremely impressed with everyone for their dedication.

I spent 5 days at the Lodge undertoing physio and assemment following a short illness. The treatment I received enabled me to gain my confidence and balance issues I had been experiencing, overall it was a very rewarding experience

Lack of sleep - bed very lumpy

Going into Astor was very helpful, got me up on my feet and walking with the aids. I was in just over three weeks. Staff were always present and would help when asked from day one until I left, nothing was too much trouble.

I was 3 weeks in the rehab section. The bell was ringing almost constant, very intrusive. It was torturous. It's not that staff weren't responding, but there were not enough of them. As I recovered I did a lot of things I shouldn't have to remove the bell wait. The food was awful. After relatively good food experiences in other hospitals it was a shock. I'm a vegetarian, & had been following a low fat diet to lower cholesterol. They are not set up for vegetarians. I tried the soup a few times & it was inedible. Veg were always overcooked. Egg & chips, once it was great, other times it was bad. Omlette & salad - first time it was great then mostly inedible. I struggled to get nutritious food so my friend brought in some meals. Meal timing meant all the meals are in an 8 hour window. My diet suffered during 3 weeks at Astor Court when I most needed nutritious food to help me heal. The carers at Astor Court are fabulous but there aren't enough. The NHS physios & OTs were excellent.

I have nothing but excellent praise for every member of staff that I have come into contact with, as well as the NHS staff (physios), which is why I was home following a broken hip for a total of 7 days. The very minute I arrived, and the welcome I received made me feel much better. All the staff are well trained and very professional. It has been an absolute pleasure to meet them.

Every single member of staff was polite, friendly and very helpful. The support from physios and OTs was excellent. The transfer home was quick and straight forward and the assistance/support put in place has been exceptionally organised and we're very grateful.

Excellent care throughout stay. All the staff were compassionate and were very supportive at a difficult time. The rooms were nice and big the only complaint would be that there was no where for visitors to sit. They were great at adapting nutritional needs. Great communication from everyone, carers, nurses and gp (who was exceptional)

Overall - very grateful, impressed.

Looked after very well.

Everyone I encountered, from drs, nursing staff and auxiliaries were always cheerful and dealt with any requests in a professional manner. The support from physios and occupational therapists was excellent.

Mum was moved here from the hospital. The staff have been amazing. Very friendly, polite, helpful and courteous. Mum has had zero complaints about her time here. The facilities are clean, always smell nice. Overall, this is a really well-managed facility, this level fo service does not happen by chance it requires good leadership. Well done all.

My mother was in intermediate care while awaiting a place in a care home. My mother was well cared for with lots of physio to improve her mobility. We found the staff professional and very friendly.