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Astor Lodge View

Lamb Street, Cramlington, Northumberland NE23 6XF
Maria Mallaband Care Group Ltd Logo
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we are extremely grateful that we can now rest assured that our mam is being well looked afterKeith E(Son of Resident/Service User)
Astor Lodge View, Cramlington
The care and consideration given to me is first rateLorraine T(Resident / Service User)
Astor Lodge View, Cramlington
an excellent home which I would recommend to othersRosalyn P(Daughter of Resident/Service User)
Astor Lodge View, Cramlington

Welcome to Astor Lodge.

Nestled in the rural area of Northumberland on the outskirts of Cramlington, close to the Northumbria Specialist Emergency Care Hospital (NSEC), Astor Lodge Care Home is a purpose built single storey home with garden space offering nursing care.

There is ample car parking at the home for visitors and bus stop is located outside the home where the number 19, 57 and 58 buses visit.

Inside the home, you...  

Care Provided by Astor Lodge View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400N/A
Residential Dementia CareFrom £1,487N/A
Nursing CareFrom £1,657N/A
Nursing Dementia CareFrom £1,754N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact Astor Lodge View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Home Manager (Care Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (29)

Visiting

  • Astor Lodge operates an open door policy and a member of staff will be available at any time to show visitors around the home and answer any queries.

Parking

  • Large car park to the front of the home.

Astor Lodge View Reviews (31)

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9.0

Astor Lodge View has a Review Score of 9.0 (9.043) out of 10, based on 21 reviews in the last 2 years. Over all time Astor Lodge View has 31 reviews.

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Showing 31 reviews matching selected criteria
Review from Keith K (Respite Resident) published on 6 August 2026 Submitted via Postal Card
Overall Experience

I spent 5 days at the Lodge undertoing physio and assemment following a short illness. The treatment I received enabled me to gain my confidence and balance issues I had been experiencing, overall it was a very rewarding experience

Reply from Anne Pink, Commercial Business Partner at Astor Lodge View

Thank you for taking the time to write this review of Astor Lodge View. We are delighted to hear you feel the care you received gave you the confidence to return home after your stay with us. It was our privilege to support you, and I will share your kind words with the team.

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Review from M R (Resident / Service User) published on 21 July 2026 Submitted via Postal Card
Overall Experience

Lack of sleep - bed very lumpy

Reply from Andy Whitesmith, Care Complex Manager at Astor Lodge View
Thank you for your feedback. We have noted your concerns regarding the mattress and understand how important comfort is to a resident's wellbeing and quality of life. We sincerely apologise that your experience did not meet expectations.

Following your comments, we reviewed the mattress and...  

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Review from J P (Respite Resident) published on 24 June 2026 Submitted via Postal Card
Overall Experience

Going into Astor was very helpful, got me up on my feet and walking with the aids. I was in just over three weeks. Staff were always present and would help when asked from day one until I left, nothing was too much trouble.

Reply from Anne Pink, Commercial Business Partner at Astor Lodge View

Thank you for taking the time to write this review of Astor Lodge View. The team work hard to make sure every person that stays with us feels welcomed and cared for, and I am glad your experience reflected this. I will share your kind words with the team.

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Review from J D (Resident / Service User) published on 19 June 2026 Submitted via Website
Overall Experience

I was 3 weeks in the rehab section. The bell was ringing almost constant, very intrusive. It was torturous. It's not that staff weren't responding, but there were not enough of them. As I recovered I did a lot of things I shouldn't have to remove the bell wait. The food was awful. After relatively good food experiences in other hospitals it was a shock. I'm a vegetarian, & had been following a low fat diet to lower cholesterol. They are not set up for vegetarians. I tried the soup a few times & it was inedible. Veg were always overcooked. Egg & chips, once it was great, other times it was bad. Omlette & salad - first time it was great then mostly inedible. I struggled to get nutritious food so my friend brought in some meals. Meal timing meant all the meals are in an 8 hour window. My diet suffered during 3 weeks at Astor Court when I most needed nutritious food to help me heal. The carers at Astor Court are fabulous but there aren't enough. The NHS physios & OTs were excellent.

Reply from Joleen Leung, Regional Director at Astor Lodge View

We are very sorry that you had a poor experience. Thank you for sharing your concerns with us, we are investigating these, and we will ensure that any actions needed will be taken.

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Review from Robert R (Respite Resident) published on 9 March 2026 Submitted via Postal Card
Overall Experience

I have nothing but excellent praise for every member of staff that I have come into contact with, as well as the NHS staff (physios), which is why I was home following a broken hip for a total of 7 days. The very minute I arrived, and the welcome I received made me feel much better. All the staff are well trained and very professional. It has been an absolute pleasure to meet them.

Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you so much for taking time to complete this feedback, it is so pleasing when a person has a positive experience with our service & recover their wellbeing. I will share this kind message with the team.

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Review from M S (Daughter of Resident) published on 3 February 2026 Submitted via Website
Overall Experience
Really comfortable accommodation. Lovely relaxed atmosphere.

Every single member of staff was polite, friendly and very helpful. The support from physios and OTs was excellent. The transfer home was quick and straight forward and the assistance/support put in place has been exceptionally organised and we're very grateful.

Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you for taking time to share your thoughts, they are much appreciated & we are happy you found our partnership working with NHS was to a high standard. We continue to strive to support each individual on their journey of recovery.

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Review from K G (Sister of Resident) published on 2 February 2026 Submitted via Website
Overall Experience

Excellent care throughout stay. All the staff were compassionate and were very supportive at a difficult time. The rooms were nice and big the only complaint would be that there was no where for visitors to sit. They were great at adapting nutritional needs. Great communication from everyone, carers, nurses and gp (who was exceptional)

Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you for taking time to write this lovely review, we are happy your experience has been so positive, this will be shared in our handovers & meetings, we all appreciate receiving any feedback

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Review from Noel B (Resident / Service User) published on 26 January 2026 Submitted via Postal Card
Overall Experience
First class accommodation and care. Relaxed atmosphere.
Meals could be improved, and 16:15 is far too early for evening meal!
Physio promised, but it only happened once or twice.

Overall - very grateful, impressed.

Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you so much for taking the time to share this feedback. I will be speaking with our catering team regarding the quality of meals, as well as exploring the option of offering a later evening meal or adjusting to a more substantial lunch with a lighter option in the evening. I would welcome...  

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Review from Janice C (Respite Resident) published on 14 January 2026 Submitted via Postal Card
Overall Experience

Looked after very well.

Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you so much for taking the time to leave a review. We will make sure it is passed on to the team.

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Review from A G (Respite Resident) published on 13 January 2026 Submitted via Postal Card
Overall Experience

Everyone I encountered, from drs, nursing staff and auxiliaries were always cheerful and dealt with any requests in a professional manner. The support from physios and occupational therapists was excellent.

Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you so much for your kind words. Your feedback means so much to us. I will make sure to pass it on to the team.

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Review from G S (Son of Resident) published on 30 December 2025 Submitted via Postal Card
Overall Experience

Mum was moved here from the hospital. The staff have been amazing. Very friendly, polite, helpful and courteous. Mum has had zero complaints about her time here. The facilities are clean, always smell nice. Overall, this is a really well-managed facility, this level fo service does not happen by chance it requires good leadership. Well done all.

Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you for taking time to review our service, your comments are much appreciated & will be fed through to the team. We work hard as a team to support every individual on their journey to recovery which gives us much job satisfaction & smiles, thanks again.

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Review from C M (Son of Resident) published on 3 December 2025 Submitted via Postal Card
Overall Experience

My mother was in intermediate care while awaiting a place in a care home. My mother was well cared for with lots of physio to improve her mobility. We found the staff professional and very friendly.

Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you for taking time to share your review, I am very happy your Mother had a positive experience, I appreciate all feedback as this helps to develop a service fit for purpose, I will pass on your positive comments through the team of Astor & NHS staff, best wishes for the future.

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Review from C C (Daughter of Resident) published on 20 November 2025 Submitted via Website
Overall Experience
My father was admitted for rehabilitation following a fall & being in Hospital.
When he arrived the room was cold and initially the door couldn't be propped open.
He had a friendly welcome, but we were not given information about the need to bring extra clothing, despite seeing what clothes had been brought in and my father having a catheter.
There was an occasion where I had to phone & leave a message for the Dr (who was in the ward meeting) to urgently see my father, because his catheter was blocked & he was in pain. My father's bladder went into spasm & he ended up on tablets for this, following this incident!
The nurses and carers were efficient, kind and caring, but my father did have to speak to one of the carers and ask her to stop shouting at him.

The Occupational Therapists and Physiotherapists were excellent.

Reply from Kim Richardson, Home Manager at Astor Lodge View

We thank you for your feedback and we apologise that you experienced your room was cold on admission. I will ask staff to check before admissions arrive that rooms are warm, there are leaflets available at each entry to give guidance information about the centre, what to expect & what people may...  

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Review from J B (Daughter of Resident) published on 13 November 2025 Submitted via Postal Card
Overall Experience

My father was in Astor Lodge for 3 weeks. The family found the staff excellent and very helpful, and friendly. Also very supportive if you had any concerns over Dad's health.

Reply from Kim Richardson, Home Manager at Astor Lodge View

We really appreciate your feedback, the staff appreciate being acknowledged for their hard work as a team, wishing your father continued wellbeing.

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Review from Kathleen G (Sister of Resident) published on 5 November 2025 Submitted via Postal Card
Overall Experience
My sister was admitted for rehab care following a leg fracture.
The facility is unsuited to this. It was hard (sometimes impossible) for the OT/Physio to find equipment. There was no physical space to do things. The staff were exhausted and under pressure.
The care home staffing was diabolical - waits for toilets/dressing were unacceptable.
The food was very poor. No vegetarian catering at all. No nutritional value.

Individual staff members were caring and thoughtful - the facility is grossly understaffed.

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Review from J P (Respite Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience
I was resident at Astor Lodge for just over 2 weeks, being discharged on Saturday, 13th September. The physiotherapist and occupational therapist were very good.

Some night staff were very good, but some left something to be desired. I saw a doctor only once during my stay and would have appreciated a little more contact. Carers - some good, some inexperienced. Nurses were good when I had contact with them.

Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you for your feedback, it is appreciated to develop our service to be the best it can be, we are planning further training with support from therapists for care staff to improve their knowledge & skills, the doctor takes information from nurses & therapists, I will discuss the contact they have with residents to enable them to reflect on how best to support in the future.

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Review from Robert H (Respite Resident) published on 24 September 2025 Submitted via Postal Card
Overall Experience

Having spent eight weeks in hospital having been unwell after. The offer was made to have a short 'recuperative' stay at Astor Lodge, which sounded the perfect tonic on my route to recovery. Astor Lodge provided first class in every respect as shown in the ratings. A credit to the NHS.

Reply from Kim Richardson, Home Manager at Astor Lodge View

I would like to thank Robert for taking the time to write this review, this rating is much appreciated by all the staff team, partnership working with NHS has proven very effective in supporting people return home.

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Review from Thelma G (Respite Resident) published on 24 September 2025 Submitted via Postal Card
Overall Experience

Everything & everyone very good.

Reply from Kim Richardson, Home Manager at Astor Lodge View

I would like to thank Thelma for taking the time to write this review, it is important to the staff team to receive feedback, we are happy for the positive ratings and will consider how to improve the areas which are not 4 star.

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Review from S W (Friend of Resident) published on 11 April 2025 Submitted via Postal Card
Overall Experience

Visiting since February all cheery kind people & caring to al the people. Clean, cosy rooms & bright & clean. Meals looked very tasty & catered for those who needed softer food Their beds are very safe & secure. Found the staff so very caring. I would recommend this home. I could find no complaint. 10 out of 10. Thanking all the staff.

Reply from Amy Herinckx, Commercial Business Partner at Astor Lodge View

We appreciate you taking the time to share your positive comments regarding Astor Lodge and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group

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Review from Arthur C (Resident / Service User) published on 6 February 2025 Submitted via Postal Card
Overall Experience

Very well looked after by caring lovely staff. Only slight problem, hot food served on cool plates, suggest a heated cabinet.

Reply from Kim Richardson, Home Manager at Astor Lodge View

We would like to thank you for the positive feedback, we will share this with the team and will look at the temperatures of the food served, we appreciate all feedback, thanks.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 February 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Astor Lodge View.

Meet the Team (1)

Kelly Angus
Kelly AngusJob Title:Home ManagerJoined: 2017

Hello, my name is Kelly Angus and I am the Home Manager of Astor Court and Astor Lodge.

I began my career in care in 1996 as a Laundry Assistant before working my way up to become Deputy Manager and going on to commission a residential care unit. I left to train as a Registered General Nurse (RGN) and after I qualified in 2005 I worked in A&E before returning to care homes in 2008 as a home manager.

The thing that sets Astor Court and Lodge apart is our outstanding members of staff. Everyone here has a true passion for care and will go above and beyond to deliver excellent care to all of our residents, while also offering support to their loved ones.

You are always welcome to drop in for a chat over coffee and to sample life in our home. We provide activities seven days a week, menus to suit all tastes and preferences, plus person- centred residential, nursing and dementia care.

Visitors and families are always welcome at any time and we can offer advice on any aspect of care with no obligation. We look forward to meeting you.

Frequently Asked Questions about Astor Lodge View

What types of Care is Astor Lodge View registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Astor Lodge View have?

There are 29 Single Rooms.

What are the Facilities & Services at Astor Lodge View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Astor Lodge View to the centre of Cramlington?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astor Lodge View to verify any information. View our terms and conditions. Astor Lodge View has an Enhanced Service -more info.