Astor Lodge View

Lamb Street, Cramlington NE23 6XF
Review Us
7.8 17 Reviews
  • Astor Lodge View, Cramlington
Welcome to Astor Lodge.

Nestled in the rural area of Northumberland on the outskirts of Cramlington, close to the Northumbria Specialist Emergency Care Hospital (NSEC), Astor Lodge Care Home is a purpose built single storey home with garden space offering nursing care.

There is ample car parking at the home for visitors and bus stop is located outside the home where the number 19, 57 and 58 buses visit.

Inside the home, you will find a quiet lounge where hot drinks are available complimentary, a modern lounge with Radio, TV and DVD player and activities lounge and comfortable dining room serving breakfast, lunch and dinner. All bedrooms are provided with furniture and there are communal shower rooms and bath amenities.

Astor Lodge has two dedicated activities coordinators on site and residents enjoy activities which include entertainers in the home, crafts, prize bingo, gardening, home baking, domino’s, knit and knatter club and activities for special events. For residents who do enjoy quiet time to themselves there are board games available as well as 1-1 time in resident bedrooms.

They have a 5-star award in Food Hygiene and believe food is a huge aspect of their care at Astor Lodge. Residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day.

The door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. Astor Lodge and its staff look forward to seeing you.
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Care Provided by Astor Lodge View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact Astor Lodge View to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Astor Lodge View to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Kim Richardson (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)

Visiting

  • Astor Lodge operates an open door policy and a member of staff will be available at any time to show visitors around the home and answer any queries.

Parking

  • Large car park to the front of the home.

Astor Lodge View Reviews (17)

7.8

Astor Lodge View has a Review Score of 7.8 (7.809) out of 10, based on 7 reviews in the last 2 years.
Over all time Astor Lodge View has 17 reviews.

Overall Experience
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Date Published
  • 17
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Reviewer Connection to Astor Lodge View
  • 5
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Total of 17, showing 1-17
Review from Kathleen G (Sister of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My sister was admitted for rehab care following a leg fracture.
The facility is unsuited to this. It was hard (sometimes impossible) for the OT/Physio to find equipment. There was no physical space to do things. The staff were exhausted and under pressure.
The care home staffing was diabolical -
waits for toilets/dressing were unacceptable.
The food was very poor. No vegetarian catering at all. No nutritional value.
Individual staff members were caring and thoughtful - the facility is grossly understaffed.
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Review from J P (Respite Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was resident at Astor Lodge for just over 2 weeks, being discharged on Saturday, 13th September. The physiotherapist and occupational therapist were very good.
Some night staff were very good, but some left something to be desired. I saw a doctor only once during my stay and would have appreciated
a little more contact. Carers - some good, some inexperienced. Nurses were good when I had contact with them.
Reply from Kim Richardson, Home Manager at Astor Lodge View
Thank you for your feedback, it is appreciated to develop our service to be the best it can be, we are planning further training with support from therapists for care staff to improve their knowledge…read more
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Review from Robert H (Respite Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent eight weeks in hospital having been unwell after. The offer was made to have a short 'recuperative' stay at Astor Lodge, which sounded the perfect tonic on my route to recovery. Astor Lodge provided first class in every respect as shown in the ratings. A credit to the NHS.
Reply from Kim Richardson, Home Manager at Astor Lodge View
I would like to thank Robert for taking the time to write this review, this rating is much appreciated by all the staff team, partnership working with NHS has proven very effective in supporting…read more
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Review from Thelma G (Respite Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything & everyone very good.
Reply from Kim Richardson, Home Manager at Astor Lodge View
I would like to thank Thelma for taking the time to write this review, it is important to the staff team to receive feedback, we are happy for the positive ratings and will consider how to improve the…read more
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Review from S W (Friend of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting since February all cheery kind people & caring to al the people. Clean, cosy rooms & bright & clean. Meals looked very tasty & catered for those who needed softer food Their beds are very safe & secure. Found the staff so very caring. I would recommend this home. I could find no complaint.
10 out of 10. Thanking all the staff.
Reply from Amy Herinckx, Commercial Business Partner at Astor Lodge View
We appreciate you taking the time to share your positive comments regarding Astor Lodge and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here…read more
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Review from Arthur C (Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well looked after by caring lovely staff. Only slight problem, hot food served on cool plates, suggest a heated cabinet.
Reply from Kim Richardson, Home Manager at Astor Lodge View
We would like to thank you for the positive feedback, we will share this with the team and will look at the temperatures of the food served, we appreciate all feedback, thanks.
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Review from Sharon L (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum has only been in the lodge for a couple of months. I feel since moving her care just isn't the same. Some days I go she's covered in food, her bedding is quite often dirty, covered in food and sometimes faeces. I don't feel she's a little neglected with her hygiene. I asked before Christmas if
she could have her hair cut and facial hair removed which didn't get done. Overall a bit disappointed.
Reply from Kim Richardson, Home Manager at Astor Lodge View
Thank you for your feedback. I am sorry to hear that you are disappointed with the service provided to your mum. I will be in touch to explore this further and discuss how we can improve moving…read more
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Review from Keith E (Son of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam went into care in May 2022, as her dementia worsened, and she found it very difficult to come to terms with her situation, however through the relentless efforts of the care team at Astor Lodge she is now settling into this new phase of her life. As a family we are extremely grateful that we
can now rest assured that our mam is being well looked after in a friendly, safe and caring environment.
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Review from B B (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and helpful.
Good standard of care and attention.
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Review from Dawn A (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Astor View has made my Mam's last few months very comfortable. They took care of her with dignity and love. My Mam was very happy there. The only downside is the laundry. Clothes never looked ironed and belongings seem to get lost.
Reply from Kelly Angus, Home Manager at Astor Lodge View
Thank you for your comments. We’re very glad to hear that you were happy with the care that your mam received during her stay with us and I will pass on your kind words to the staff. With regards to…read more
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Review from Lorraine T (Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been at Astor View for several months, both as residential and now nursing. Never expecting I would end up in care, I have had to adapt to a new way of life. The care and consideration given to me is first rate and although many of the residents are bed bound and with dementia etc, I have tried
to mix as best I can. I get plenty of encouragement from management and staff. I would not have made the progress I have on my own.
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Review from Michael B (Son of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is taken very good care of at Astor Lodge View care home and she enjoys the food and other residents can often come in to say hello and make friends. Her room is cleaned daily and the staff and management are extremely good and kind to my mam. I can now relax a lot more knowing my mam is being
well cared for and looked after by the manager and all the nursing and care staff.
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Review from Ellaline S (Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I love the staff and the care provided.
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Review from Dorothy M (Wife of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are wonderful.
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Review from L P (Daughter of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Most of the staff are pleasant and helpful but I have not seen the manager since admission. Unit manager very unhelpful. Room smells of urine. Asked for the carpet to be cleaned as it stinks but this hasn't been done.
Reply from Tara Groza, Home Manager at Astor Lodge View
I apologise that we’ve not yet had the chance to meet during your visits. I do walkarounds at the home daily but due to unavoidable administrative commitments, I do have to spend a lot of my time in…read more
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Review from Rosalyn P (Daughter of Resident) published on 17 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been resident here for 7 months following a fall which resulted in a long hospital stay.
The staff are lovely and nothing is too much trouble.
The food is excellent and there is plenty to eat.
Someone pops in to see if mum needs anything at least every hour, frequently more often.
The rooms
are comfortable and kept very clean.
Overall an excellent home which I would recommend to others.
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Review from Tracy S (Daughter of Resident) published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are amazing and kind and go above and beyond, even coming in on days off. They are just amazing.
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Current Review Score: 7.8 (7.809)

Overview of Review Score

The Review Score of 7.8 (7.809) out of 10 for Astor Lodge View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.744 for Astor Lodge View is calculated as follows: ( (32 Excellents x 5) + (16 Goods x 4) + (20 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 82 Ratings = 3.744
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.065 Points relating to the number of positive Reviews for Astor Lodge View is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 4 Positive Reviews ÷ 5.8 = 0.69
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kelly

Kelly Angus

Job Title: Home Manager Joined: 2017

Hello, my name is Kelly Angus and I am the Home Manager of Astor Court and Astor Lodge.


I began my career in care in 1996 as a Laundry Assistant before working my way up to become Deputy Manager and going on to commission a residential care unit. I left to train as a Registered General Nurse (RGN) and after I qualified in 2005 I worked in A&E before returning to care homes in 2008 as a home manager.


The thing that sets Astor Court and Lodge apart is our outstanding members of staff. Everyone here has a true passion for care and will go above and beyond to deliver excellent care to all of our residents, while also offering support to their loved ones.


You are always welcome to drop in for a chat over coffee and to sample life in our home. We provide activities seven days a week, menus to suit all tastes and preferences, plus person- centred residential, nursing and dementia care.


Visitors and families are always welcome at any time and we can offer advice on any aspect of care with no obligation. We look forward to meeting you.

Frequently Asked Questions about Astor Lodge View

What types of Care is Astor Lodge View registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Astor Lodge View have?

There are 29 Single Rooms.

What are the Facilities & Services at Astor Lodge View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Astor Lodge View to the centre of Cramlington?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astor Lodge View to verify any information. View our terms and conditions. Astor Lodge View has an Enhanced Service - more info.