
we are extremely grateful that we can now rest assured that our mam is being well looked afterKeith E(Son of Resident/Service User)

The care and consideration given to me is first rateLorraine T(Resident / Service User)

an excellent home which I would recommend to othersRosalyn P(Daughter of Resident/Service User)

we are extremely grateful that we can now rest assured that our mam is being well looked afterKeith E(Son of Resident/Service User)

The care and consideration given to me is first rateLorraine T(Resident / Service User)

an excellent home which I would recommend to othersRosalyn P(Daughter of Resident/Service User)

Welcome to Astor Lodge.
Nestled in the rural area of Northumberland on the outskirts of Cramlington, close to the Northumbria Specialist Emergency Care Hospital (NSEC), Astor Lodge Care Home is a purpose built single storey home with garden space offering nursing care.
There is ample car parking at the home for visitors and bus stop is located outside the home where the number 19, 57 and 58 buses visit.
Inside the home, you...
Care Provided by Astor Lodge View
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Astor Lodge View for full pricing details and T&Cs.
Contact Astor Lodge View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Home Manager (Care Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1999
- Last Refurbishment: 2015
- Number of floors: 1
Room Information
- Single Rooms (29)
Visiting
- Astor Lodge operates an open door policy and a member of staff will be available at any time to show visitors around the home and answer any queries.
Parking
- Large car park to the front of the home.
Astor Lodge View Reviews (31)
Astor Lodge View has a Review Score of 9.0 (9.043) out of 10, based on 21 reviews in the last 2 years.
Over all time Astor Lodge View has 31 reviews.
I spent 5 days at the Lodge undertoing physio and assemment following a short illness. The treatment I received enabled me to gain my confidence and balance issues I had been experiencing, overall it was a very rewarding experience
Thank you for taking the time to write this review of Astor Lodge View. We are delighted to hear you feel the care you received gave you the confidence to return home after your stay with us. It was our privilege to support you, and I will share your kind words with the team.
Lack of sleep - bed very lumpy
Following your comments, we reviewed the mattress and...
Going into Astor was very helpful, got me up on my feet and walking with the aids. I was in just over three weeks. Staff were always present and would help when asked from day one until I left, nothing was too much trouble.
Thank you for taking the time to write this review of Astor Lodge View. The team work hard to make sure every person that stays with us feels welcomed and cared for, and I am glad your experience reflected this. I will share your kind words with the team.
I was 3 weeks in the rehab section. The bell was ringing almost constant, very intrusive. It was torturous. It's not that staff weren't responding, but there were not enough of them. As I recovered I did a lot of things I shouldn't have to remove the bell wait. The food was awful. After relatively good food experiences in other hospitals it was a shock. I'm a vegetarian, & had been following a low fat diet to lower cholesterol. They are not set up for vegetarians. I tried the soup a few times & it was inedible. Veg were always overcooked. Egg & chips, once it was great, other times it was bad. Omlette & salad - first time it was great then mostly inedible. I struggled to get nutritious food so my friend brought in some meals. Meal timing meant all the meals are in an 8 hour window. My diet suffered during 3 weeks at Astor Court when I most needed nutritious food to help me heal. The carers at Astor Court are fabulous but there aren't enough. The NHS physios & OTs were excellent.
We are very sorry that you had a poor experience. Thank you for sharing your concerns with us, we are investigating these, and we will ensure that any actions needed will be taken.
I have nothing but excellent praise for every member of staff that I have come into contact with, as well as the NHS staff (physios), which is why I was home following a broken hip for a total of 7 days. The very minute I arrived, and the welcome I received made me feel much better. All the staff are well trained and very professional. It has been an absolute pleasure to meet them.
Thank you so much for taking time to complete this feedback, it is so pleasing when a person has a positive experience with our service & recover their wellbeing. I will share this kind message with the team.
Every single member of staff was polite, friendly and very helpful. The support from physios and OTs was excellent. The transfer home was quick and straight forward and the assistance/support put in place has been exceptionally organised and we're very grateful.
Thank you for taking time to share your thoughts, they are much appreciated & we are happy you found our partnership working with NHS was to a high standard. We continue to strive to support each individual on their journey of recovery.
Excellent care throughout stay. All the staff were compassionate and were very supportive at a difficult time. The rooms were nice and big the only complaint would be that there was no where for visitors to sit. They were great at adapting nutritional needs. Great communication from everyone, carers, nurses and gp (who was exceptional)
Thank you for taking time to write this lovely review, we are happy your experience has been so positive, this will be shared in our handovers & meetings, we all appreciate receiving any feedback
Meals could be improved, and 16:15 is far too early for evening meal!
Physio promised, but it only happened once or twice.
Overall - very grateful, impressed.
Thank you so much for taking the time to share this feedback. I will be speaking with our catering team regarding the quality of meals, as well as exploring the option of offering a later evening meal or adjusting to a more substantial lunch with a lighter option in the evening. I would welcome...
Looked after very well.
Thank you so much for taking the time to leave a review. We will make sure it is passed on to the team.
Everyone I encountered, from drs, nursing staff and auxiliaries were always cheerful and dealt with any requests in a professional manner. The support from physios and occupational therapists was excellent.
Thank you so much for your kind words. Your feedback means so much to us. I will make sure to pass it on to the team.
Mum was moved here from the hospital. The staff have been amazing. Very friendly, polite, helpful and courteous. Mum has had zero complaints about her time here. The facilities are clean, always smell nice. Overall, this is a really well-managed facility, this level fo service does not happen by chance it requires good leadership. Well done all.
Thank you for taking time to review our service, your comments are much appreciated & will be fed through to the team. We work hard as a team to support every individual on their journey to recovery which gives us much job satisfaction & smiles, thanks again.
My mother was in intermediate care while awaiting a place in a care home. My mother was well cared for with lots of physio to improve her mobility. We found the staff professional and very friendly.
Thank you for taking time to share your review, I am very happy your Mother had a positive experience, I appreciate all feedback as this helps to develop a service fit for purpose, I will pass on your positive comments through the team of Astor & NHS staff, best wishes for the future.
When he arrived the room was cold and initially the door couldn't be propped open.
He had a friendly welcome, but we were not given information about the need to bring extra clothing, despite seeing what clothes had been brought in and my father having a catheter.
There was an occasion where I had to phone & leave a message for the Dr (who was in the ward meeting) to urgently see my father, because his catheter was blocked & he was in pain. My father's bladder went into spasm & he ended up on tablets for this, following this incident!
The nurses and carers were efficient, kind and caring, but my father did have to speak to one of the carers and ask her to stop shouting at him.
The Occupational Therapists and Physiotherapists were excellent.
We thank you for your feedback and we apologise that you experienced your room was cold on admission. I will ask staff to check before admissions arrive that rooms are warm, there are leaflets available at each entry to give guidance information about the centre, what to expect & what people may...
My father was in Astor Lodge for 3 weeks. The family found the staff excellent and very helpful, and friendly. Also very supportive if you had any concerns over Dad's health.
We really appreciate your feedback, the staff appreciate being acknowledged for their hard work as a team, wishing your father continued wellbeing.
The facility is unsuited to this. It was hard (sometimes impossible) for the OT/Physio to find equipment. There was no physical space to do things. The staff were exhausted and under pressure.
The care home staffing was diabolical - waits for toilets/dressing were unacceptable.
The food was very poor. No vegetarian catering at all. No nutritional value.
Individual staff members were caring and thoughtful - the facility is grossly understaffed.
Some night staff were very good, but some left something to be desired. I saw a doctor only once during my stay and would have appreciated a little more contact. Carers - some good, some inexperienced. Nurses were good when I had contact with them.
Thank you for your feedback, it is appreciated to develop our service to be the best it can be, we are planning further training with support from therapists for care staff to improve their knowledge & skills, the doctor takes information from nurses & therapists, I will discuss the contact they have with residents to enable them to reflect on how best to support in the future.
Having spent eight weeks in hospital having been unwell after. The offer was made to have a short 'recuperative' stay at Astor Lodge, which sounded the perfect tonic on my route to recovery. Astor Lodge provided first class in every respect as shown in the ratings. A credit to the NHS.
I would like to thank Robert for taking the time to write this review, this rating is much appreciated by all the staff team, partnership working with NHS has proven very effective in supporting people return home.
Everything & everyone very good.
I would like to thank Thelma for taking the time to write this review, it is important to the staff team to receive feedback, we are happy for the positive ratings and will consider how to improve the areas which are not 4 star.
Visiting since February all cheery kind people & caring to al the people. Clean, cosy rooms & bright & clean. Meals looked very tasty & catered for those who needed softer food Their beds are very safe & secure. Found the staff so very caring. I would recommend this home. I could find no complaint. 10 out of 10. Thanking all the staff.
We appreciate you taking the time to share your positive comments regarding Astor Lodge and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group
Very well looked after by caring lovely staff. Only slight problem, hot food served on cool plates, suggest a heated cabinet.
We would like to thank you for the positive feedback, we will share this with the team and will look at the temperatures of the food served, we appreciate all feedback, thanks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Astor Lodge View.
There are no upcoming events for Astor Lodge View.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Astor Lodge View.
Meet the Team (1)

Hello, my name is Kelly Angus and I am the Home Manager of Astor Court and Astor Lodge.
I began my career in care in 1996 as a Laundry Assistant before working my way up to become Deputy Manager and going on to commission a residential care unit. I left to train as a Registered General Nurse (RGN) and after I qualified in 2005 I worked in A&E before returning to care homes in 2008 as a home manager.
The thing that sets Astor Court and Lodge apart is our outstanding members of staff. Everyone here has a true passion for care and will go above and beyond to deliver excellent care to all of our residents, while also offering support to their loved ones.
You are always welcome to drop in for a chat over coffee and to sample life in our home. We provide activities seven days a week, menus to suit all tastes and preferences, plus person- centred residential, nursing and dementia care.
Visitors and families are always welcome at any time and we can offer advice on any aspect of care with no obligation. We look forward to meeting you.
Frequently Asked Questions about Astor Lodge View
What types of Care is Astor Lodge View registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Astor Lodge View have?
There are 29 Single Rooms.
What are the Facilities & Services at Astor Lodge View?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Astor Lodge View to the centre of Cramlington?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astor Lodge View to verify any information. View our terms and conditions. Astor Lodge View has an Enhanced Service -more info.