Submit a Review for Berkeley House
Ellesmere Road, Pemberton, Wigan, WN5 9LA
View full details of Berkeley HouseLatest Reviews for Berkeley House
06 June 2025
My husband has been a service user for over 2 years during which time his dementia has worsened. The staff are very kind and caring and put up with a lot in a sensitive way. They are quick to react and sort matters quickly and quietly. He is involved with activities with the full support of staff. I
feel happy he is safe and well cared for.
11 April 2025
I don't sit at home worrying if my husband is being looked after. I know 100% he has the best care I can ask for. When I walk in and he is sat with the carers and he has a beaming smile from ear to ear that tells me how happy he is too.
25 December 2020
Berkeley House is a lovely nursing home, in fact, it is a home from home, very clean too. The carers are so kind and treat my husband with respect and also make life fun for him.
During lockdown, I haven't been able to visit but I have peace of mind knowing he is well cared for.
23 December 2020
Berkeley House has been a great home to care for my Dad. Always friendly and well looked after. Looks happy to be there and enjoys time with staff.
25 November 2020
Berkeley House with regards to the level of care, my wife and I cannot praise the management team and staff in the way this care home is run. We both have great respect for the manner our daughter is cared for, and this applies to all other service users. Again, I can on say how pleased we are that
we have our daughter in such a wonderful place as Berkeley House. As we know when we both leave this world behind our daughter will remain happy and content in this home.
24 November 2020
My sister is very happy at Berkeley House. Staff are very friendly and all her needs are well catered for.
25 August 2020
The staff at Berkeley House are amazing and very caring. Thanks to them my dad has progressed since becoming a resident and he seems very settled.
It is always very clean and tidy and the food I've seen served to dad looks good. Thank you very much for the excellent care.
17 October 2019
I have been absolutely delighted on every occasion we visited our friend in Berkeley House. We are the only remaining people with a vague family connection and yet have been treated with real respect and our views have been welcomed on all issues. The care at Berkeley House is first-rate. It is a
relatively new facility and it is clear that the bar has been set very high! I have been most impressed by the caring attitude of the management who display an excellent knowledge of the circumstances of individual residents. The care staff are very friendly and have built up wonderful relationships with many of the residents, including my friend/family connection. The en suite rooms are really nice, as are the lounges in each of the buildings. I would recommend this home very highly indeed.
06 February 2019
I am so pleased with the care my mum has received over the past four weeks. My mum has settled right in and is making solid relationships with carers.
My mum's speech and mobility have also improved loads so we can see the time and determination the staff are putting in.
04 December 2018
In the 5 years, my sister has been a resident she has been well looked after and appears to be happy and settled. Staff are patient and caring despite her unfortunate mental and physical problems. Staff will always phone me if any aspect of her care needs to be reviewed.
27 November 2018
A nice comfortable home. Lovely staff. Always kept informed and plenty of photographs on display.
05 November 2018
My experience has been great. The staff are friendly, helpful and welcoming, they respect and allow my mum to keep her dignity and make her feel like she has control over her choices - food, activities etc.
The approach they have is amazing and is not aggravating as they respect your choices.
25 October 2018
The staff are understanding and thoughtful. My friend seems to have settled in really well and is happy at Berkeley House.
24 October 2018
Always a pleasure to visit my mate in the home, always a good and friendly welcome with the knowledge that he is being very well looked after.
27 August 2018
I thought Berkeley House and all staff and carers could not excel any more. They have much to my delight due to my son living there.
All through July they have helped, coaxed and assisted my son to join in ten-pin bowling. They have made sure staff were available on Sundays to take residents who
wanted to go to church, but the most amazing thing happened last week, one of the male carers took my son to the baths.
Fantastic, can't tell you how pleased I was.
Also his personal care, hair cut regularly and trimmed moustache.
I am so pleased how smart he is I could shout it from the rooftops.
22 June 2018
I feel the majority of staff are dedicated to making life good for the service users. But I feel that the support workers need more training to help them understand what difficulties that some service users are suffering. I know it is a very difficult job but it needs professionalism, caring and
understanding of the service users problems and difficulties. At the moment the manager, who is a caretaking manager until another, full-time manager, is appointed. She is a very caring and understanding person but she is trained very highly and of course, this is a necessity along with all professionals within this service. You cannot work properly in this kind of work unless you understand.
19 June 2018
With regard to all aspects of Berkeley House from the management team to the care staff, my wife and I are totally pleased with all that needs to be done in giving care and attention to our daughter day and night.
My wife and I cannot thank Berkeley House enough for the relief it gives us that
our daughter is looked after so well.
19 June 2018
When I come visiting, the care home is always clean and tidy, the staff is very helpful and will do anything we ask of them, so I would recommend this care home to everyone.
19 June 2018
My dad has had the best care since he has been living here.
19 June 2018
My husband and I are very pleased with the progress our daughter has made, also the good care and attention. It has made to our lives to know that our daughter is being looked after so well, this has taken a lot of pressure off us.
Many thanks to the manager and staff.
Latest Reviews for Berkeley House
06 June 2025
My husband has been a service user for over 2 years during which time his dementia has worsened. The staff are very kind and caring and put up with a lot in a sensitive way. They are quick to react and sort matters quickly and quietly. He is involved with activities with the full support of staff. I
feel happy he is safe and well cared for.
11 April 2025
I don't sit at home worrying if my husband is being looked after. I know 100% he has the best care I can ask for. When I walk in and he is sat with the carers and he has a beaming smile from ear to ear that tells me how happy he is too.
25 December 2020
Berkeley House is a lovely nursing home, in fact, it is a home from home, very clean too. The carers are so kind and treat my husband with respect and also make life fun for him.
During lockdown, I haven't been able to visit but I have peace of mind knowing he is well cared for.
23 December 2020
Berkeley House has been a great home to care for my Dad. Always friendly and well looked after. Looks happy to be there and enjoys time with staff.
25 November 2020
Berkeley House with regards to the level of care, my wife and I cannot praise the management team and staff in the way this care home is run. We both have great respect for the manner our daughter is cared for, and this applies to all other service users. Again, I can on say how pleased we are that
we have our daughter in such a wonderful place as Berkeley House. As we know when we both leave this world behind our daughter will remain happy and content in this home.
24 November 2020
My sister is very happy at Berkeley House. Staff are very friendly and all her needs are well catered for.
25 August 2020
The staff at Berkeley House are amazing and very caring. Thanks to them my dad has progressed since becoming a resident and he seems very settled.
It is always very clean and tidy and the food I've seen served to dad looks good. Thank you very much for the excellent care.
17 October 2019
I have been absolutely delighted on every occasion we visited our friend in Berkeley House. We are the only remaining people with a vague family connection and yet have been treated with real respect and our views have been welcomed on all issues. The care at Berkeley House is first-rate. It is a
relatively new facility and it is clear that the bar has been set very high! I have been most impressed by the caring attitude of the management who display an excellent knowledge of the circumstances of individual residents. The care staff are very friendly and have built up wonderful relationships with many of the residents, including my friend/family connection. The en suite rooms are really nice, as are the lounges in each of the buildings. I would recommend this home very highly indeed.
06 February 2019
I am so pleased with the care my mum has received over the past four weeks. My mum has settled right in and is making solid relationships with carers.
My mum's speech and mobility have also improved loads so we can see the time and determination the staff are putting in.
04 December 2018
In the 5 years, my sister has been a resident she has been well looked after and appears to be happy and settled. Staff are patient and caring despite her unfortunate mental and physical problems. Staff will always phone me if any aspect of her care needs to be reviewed.
27 November 2018
A nice comfortable home. Lovely staff. Always kept informed and plenty of photographs on display.
05 November 2018
My experience has been great. The staff are friendly, helpful and welcoming, they respect and allow my mum to keep her dignity and make her feel like she has control over her choices - food, activities etc.
The approach they have is amazing and is not aggravating as they respect your choices.
25 October 2018
The staff are understanding and thoughtful. My friend seems to have settled in really well and is happy at Berkeley House.
24 October 2018
Always a pleasure to visit my mate in the home, always a good and friendly welcome with the knowledge that he is being very well looked after.
27 August 2018
I thought Berkeley House and all staff and carers could not excel any more. They have much to my delight due to my son living there.
All through July they have helped, coaxed and assisted my son to join in ten-pin bowling. They have made sure staff were available on Sundays to take residents who
wanted to go to church, but the most amazing thing happened last week, one of the male carers took my son to the baths.
Fantastic, can't tell you how pleased I was.
Also his personal care, hair cut regularly and trimmed moustache.
I am so pleased how smart he is I could shout it from the rooftops.
22 June 2018
I feel the majority of staff are dedicated to making life good for the service users. But I feel that the support workers need more training to help them understand what difficulties that some service users are suffering. I know it is a very difficult job but it needs professionalism, caring and
understanding of the service users problems and difficulties. At the moment the manager, who is a caretaking manager until another, full-time manager, is appointed. She is a very caring and understanding person but she is trained very highly and of course, this is a necessity along with all professionals within this service. You cannot work properly in this kind of work unless you understand.
19 June 2018
With regard to all aspects of Berkeley House from the management team to the care staff, my wife and I are totally pleased with all that needs to be done in giving care and attention to our daughter day and night.
My wife and I cannot thank Berkeley House enough for the relief it gives us that
our daughter is looked after so well.
19 June 2018
When I come visiting, the care home is always clean and tidy, the staff is very helpful and will do anything we ask of them, so I would recommend this care home to everyone.
19 June 2018
My dad has had the best care since he has been living here.
19 June 2018
My husband and I are very pleased with the progress our daughter has made, also the good care and attention. It has made to our lives to know that our daughter is being looked after so well, this has taken a lot of pressure off us.
Many thanks to the manager and staff.