Berkeley House, Wigan, Greater Manchester

Berkeley House is an eighteen capacity care home in Pemberton, employing friendly and qualified staff in order to achieve consistent and professional standards of personal care.

The home is an ideal environment in which for older people with daily care needs to achieve a comfortable retirement, welcoming to visitors and respectful of personal choice.

From family-run business Cuerden Care, service users benefit from being looked after by a care provider that has achieved excellence for over twenty years.

Group: Cuerden Developments Ltd

Person in charge: Elizabeth Darley (Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Detention Under Mental Health Act • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults

Admission Information: Ages from 18 to 65.

Single Rooms: 18

Rooms with ensuite WC: 18

Latest Care Quality Commission* Report on Berkeley House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.9 Berkeley House has a Review Score of 4.9 (4.883)

The Review Score of 4.9 (maximum of 10) for Berkeley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Berkeley House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.883 for Berkeley House is calculated as follows: ( (55 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Berkeley House is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 0 Reviews ÷ 3.6 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Berkeley House?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Berkeley House

  • Mother of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1

when we were told our son was moving we were very concerned, but we didn't need to be. From the very first moment we went through the doors we knew this was the right place all our worries went away. The manager, team leader, nursing staff and carers all made us welcome, it was a big relief. He is very well looked after and supported by everyone, he is taken on outings which is a big bonus we didn't think he would do it. I cannot praise them enough they all have taken a great weight off both our shoulders. Thank you all very very much.

How likely would you be to recommend Berkeley House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care, more than just a home. I can't fault them.

How likely would you be to recommend Berkeley House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent service, fantastic staff with an enthusiastic manner. Very welcoming (home from home). Residents are treated with dignity and go out on regular trips and are given the opportunity to join in many activities.

How likely would you be to recommend Berkeley House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very welcoming and are brilliant with my sibling, I'm satisfied with the care they give my auntie.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very helpful and supportive. The care shown is brilliant and staff are very friendly and honest. I am very happy that my sister is in this care home and have no worries about her care and support.

How likely would you be to recommend Berkeley House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Berkeley House

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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