Berkeley House

My daughter Chloe has been at Berkeley for almost 3 1/2 years altogether. Over this time, she has been treated with respect and dignity. The staff who care for her each day are wonderful and I class some now as friends. They know Chloe inside out and always respect her wishes. I am so greatful for the care and love they have shown her and my mind is at rest, knowing she is safe.

My husband has been a service user for over 2 years during which time his dementia has worsened. The staff are very kind and caring and put up with a lot in a sensitive way. They are quick to react and sort matters quickly and quietly. He is involved with activities with the full support of staff. I feel happy he is safe and well cared for.

I don't sit at home worrying if my husband is being looked after. I know 100% he has the best care I can ask for. When I walk in and he is sat with the carers and he has a beaming smile from ear to ear that tells me how happy he is too.

During lockdown, I haven't been able to visit but I have peace of mind knowing he is well cared for.

Berkeley House has been a great home to care for my Dad. Always friendly and well looked after. Looks happy to be there and enjoys time with staff.

Berkeley House with regards to the level of care, my wife and I cannot praise the management team and staff in the way this care home is run. We both have great respect for the manner our daughter is cared for, and this applies to all other service users. Again, I can on say how pleased we are that we have our daughter in such a wonderful place as Berkeley House. As we know when we both leave this world behind our daughter will remain happy and content in this home.

My sister is very happy at Berkeley House. Staff are very friendly and all her needs are well catered for.

It is always very clean and tidy and the food I've seen served to dad looks good. Thank you very much for the excellent care.

I have been absolutely delighted on every occasion we visited our friend in Berkeley House. We are the only remaining people with a vague family connection and yet have been treated with real respect and our views have been welcomed on all issues. The care at Berkeley House is first-rate. It is a relatively new facility and it is clear that the bar has been set very high! I have been most impressed by the caring attitude of the management who display an excellent knowledge of the circumstances of individual residents. The care staff are very friendly and have built up wonderful relationships with many of the residents, including my friend/family connection. The en suite rooms are really nice, as are the lounges in each of the buildings. I would recommend this home very highly indeed.

My mum's speech and mobility have also improved loads so we can see the time and determination the staff are putting in.

In the 5 years, my sister has been a resident she has been well looked after and appears to be happy and settled. Staff are patient and caring despite her unfortunate mental and physical problems. Staff will always phone me if any aspect of her care needs to be reviewed.

A nice comfortable home. Lovely staff. Always kept informed and plenty of photographs on display.

My experience has been great. The staff are friendly, helpful and welcoming, they respect and allow my mum to keep her dignity and make her feel like she has control over her choices - food, activities etc.

The approach they have is amazing and is not aggravating as they respect your choices.

The staff are understanding and thoughtful. My friend seems to have settled in really well and is happy at Berkeley House.

Always a pleasure to visit my mate in the home, always a good and friendly welcome with the knowledge that he is being very well looked after.

I am so pleased how smart he is I could shout it from the rooftops.

I feel the majority of staff are dedicated to making life good for the service users. But I feel that the support workers need more training to help them understand what difficulties that some service users are suffering. I know it is a very difficult job but it needs professionalism, caring and understanding of the service users problems and difficulties. At the moment the manager, who is a caretaking manager until another, full-time manager, is appointed. She is a very caring and understanding person but she is trained very highly and of course, this is a necessity along with all professionals within this service. You cannot work properly in this kind of work unless you understand.

Such a lovely home to visit. Feels like an extended family when we came to visit. Everyone lovely and a lovely clean place. Couldn't think of anywhere better for my brother to be looked after.

My husband and I are very pleased with the progress our daughter has made, also the good care and attention. It has made to our lives to know that our daughter is being looked after so well, this has taken a lot of pressure off us.

Many thanks to the manager and staff.

My dad has had the best care since he has been living here.