Berkeley House

Ellesmere Road, Pemberton, Wigan WN5 9LA
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7.5 24 Reviews
  • Berkeley House, Wigan
Berkeley House is an eighteen capacity care home in Pemberton, employing friendly and qualified staff in order to achieve consistent and professional standards of personal care.

The home is an ideal environment in which for older people with daily care needs to achieve a comfortable retirement, welcoming to visitors and respectful of personal choice.

From family-run business Cuerden Care, service users benefit from being looked after by a care provider that has achieved excellence for over twenty years.
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Care Provided

Primary Care Categories

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 96 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lindsay Green (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (96)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Berkeley House Reviews (24)

7.5

Berkeley House has a Review Score of 7.5 (7.490) out of 10, based on 2 reviews in the last 2 years.
Over all time Berkeley House has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Berkeley House
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Review from B M (Wife of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a service user for over 2 years during which time his dementia has worsened. The staff are very kind and caring and put up with a lot in a sensitive way. They are quick to react and sort matters quickly and quietly. He is involved with activities with the full support of staff. I
feel happy he is safe and well cared for.
Reply from Lindsay Green, Home Manager at Berkeley House

Thank you for your lovely review, it is the main priority that families are assured that their loved ones are well cared for and are safe,

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Review from Karen P (Wife of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't sit at home worrying if my husband is being looked after. I know 100% he has the best care I can ask for. When I walk in and he is sat with the carers and he has a beaming smile from ear to ear that tells me how happy he is too.
Reply from Lindsay Green, Home Manager at Berkeley House

Thank you Karen, this was so lovely to read. It has always been a pleasure to support your Husband and your family.

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Review from Sandra H (Wife of Resident) published on 25 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Berkeley House is a lovely nursing home, in fact, it is a home from home, very clean too. The carers are so kind and treat my husband with respect and also make life fun for him.
During lockdown, I haven't been able to visit but I have peace of mind knowing he is well cared for.
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Review from S H (Son of Resident) published on 23 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Berkeley House has been a great home to care for my Dad. Always friendly and well looked after. Looks happy to be there and enjoys time with staff.
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Review from J C (Father of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Berkeley House with regards to the level of care, my wife and I cannot praise the management team and staff in the way this care home is run. We both have great respect for the manner our daughter is cared for, and this applies to all other service users. Again, I can on say how pleased we are that
we have our daughter in such a wonderful place as Berkeley House. As we know when we both leave this world behind our daughter will remain happy and content in this home.
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Review from Diane C (Sister of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is very happy at Berkeley House. Staff are very friendly and all her needs are well catered for.
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Review from D H (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Berkeley House are amazing and very caring. Thanks to them my dad has progressed since becoming a resident and he seems very settled.
It is always very clean and tidy and the food I've seen served to dad looks good. Thank you very much for the excellent care.
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Review from Paul B (Friend of Resident) published on 17 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been absolutely delighted on every occasion we visited our friend in Berkeley House. We are the only remaining people with a vague family connection and yet have been treated with real respect and our views have been welcomed on all issues. The care at Berkeley House is first-rate. It is a relatively
new facility and it is clear that the bar has been set very high! I have been most impressed by the caring attitude of the management who display an excellent knowledge of the circumstances of individual residents. The care staff are very friendly and have built up wonderful relationships with many of the residents, including my friend/family connection. The en suite rooms are really nice, as are the lounges in each of the buildings. I would recommend this home very highly indeed.
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Review from Karen T (Daughter of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the care my mum has received over the past four weeks. My mum has settled right in and is making solid relationships with carers.
My mum's speech and mobility have also improved loads so we can see the time and determination the staff are putting in.
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Review from Yvonne D (Sister of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the 5 years, my sister has been a resident she has been well looked after and appears to be happy and settled. Staff are patient and caring despite her unfortunate mental and physical problems. Staff will always phone me if any aspect of her care needs to be reviewed.
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Review from Sylvia S (Sister of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A nice comfortable home. Lovely staff. Always kept informed and plenty of photographs on display.
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Review from Katie R (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience has been great. The staff are friendly, helpful and welcoming, they respect and allow my mum to keep her dignity and make her feel like she has control over her choices - food, activities etc.


The approach they have is amazing and is not aggravating as they respect your choices.

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Review from Gary A (Friend of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are understanding and thoughtful. My friend seems to have settled in really well and is happy at Berkeley House.
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Review from C H (Friend of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasure to visit my mate in the home, always a good and friendly welcome with the knowledge that he is being very well looked after.
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Review from June S (Mother of Resident) published on 27 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought Berkeley House and all staff and carers could not excel any more. They have much to my delight due to my son living there.
All through July they have helped, coaxed and assisted my son to join in ten-pin bowling. They have made sure staff were available on Sundays to take residents who wanted
to go to church, but the most amazing thing happened last week, one of the male carers took my son to the baths.
Fantastic, can't tell you how pleased I was.
Also his personal care, hair cut regularly and trimmed moustache.
I am so pleased how smart he is I could shout it from the rooftops.
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Review from Sheila R (Grandmother of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel the majority of staff are dedicated to making life good for the service users. But I feel that the support workers need more training to help them understand what difficulties that some service users are suffering. I know it is a very difficult job but it needs professionalism, caring and understanding
of the service users problems and difficulties. At the moment the manager, who is a caretaking manager until another, full-time manager, is appointed. She is a very caring and understanding person but she is trained very highly and of course, this is a necessity along with all professionals within this service. You cannot work properly in this kind of work unless you understand.
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Review from Joseph C (Father of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With regard to all aspects of Berkeley House from the management team to the care staff, my wife and I are totally pleased with all that needs to be done in giving care and attention to our daughter day and night.


My wife and I cannot thank Berkeley House enough for the relief it gives us that our

daughter is looked after so well.
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Review from Patricia H (Friend of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I come visiting, the care home is always clean and tidy, the staff is very helpful and will do anything we ask of them, so I would recommend this care home to everyone.
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Review from S C (Daughter of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has had the best care since he has been living here.
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Review from Patricia C (Mother of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I are very pleased with the progress our daughter has made, also the good care and attention. It has made to our lives to know that our daughter is being looked after so well, this has taken a lot of pressure off us.


Many thanks to the manager and staff.

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Current Review Score: 7.5 (7.490)

Overview of Review Score

The Review Score of 7.5 (7.490) out of 10 for Berkeley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.261 for Berkeley House is calculated as follows: ( (7 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.261
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.229 Points relating to the number of positive Reviews for Berkeley House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 2 Positive Reviews ÷ 19.2 = 0.104
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Lindsay

Lindsay green

Job Title: Home Manager Joined: 2019

I am a qualified Mental Health nurse, and I have worked within the health care setting for 30 years.

Andrea

Andrea Holmes-Wood

Job Title: Clinical lead Joined: 2018

I am a qualified learning disability nurse, and have worked in healthcare for 15 years

Lyn

Lyn Crowley

Job Title: Clinical lead Joined: 2006

I am a qualified General nurse, and I have worked in healthcare for 43 years

Debra

Debra Naylor

Job Title: Administrator Joined: 2023

I have worked within administration for 8 years

Frequently Asked Questions about Berkeley House

What types of Care is Berkeley House registered for?

Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Berkeley House have?

There are 96 Single Rooms.

What are the Facilities & Services at Berkeley House?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Berkeley House to the centre of Wigan?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Berkeley House to verify any information. View our terms and conditions. Berkeley House has an Enhanced Service - more info.