Submit a Review for Fern Brook Lodge
Fern Brook Lane, Gillingham, SP8 4QD
View Full Details of Fern Brook LodgeLatest Reviews for Fern Brook Lodge
10 December 2025
Caring, friendly staff in a clean, warm and welcoming environment. Regular trips out are arranged for residents. Fun activities are arranged for residents to participate in on a daily basis. These activities are inclusive, and positive comments and praise are given to all residents, which helps boost morale and wellbeing. Lovely to see the smiling faces and hear the laughter! Definitely 5* to the activities team!
10 December 2025
As I was admitted in a semi-conscious state, I have no memory of admission, but on going conscious felt a sense of well-being with calm care by all the staff. I felt safe and optimistic about my condition. My room was pleasing and comfortable. Facilities were adequate, food nourishing but unimaginative, drinks adequate but not varied enough, activities available, enjoyable, but due to infections, few patients attended. I actually felt sorry for the hardworking staff because of the poor attendance due to infections. I really enjoyed myself. I'm still enjoying it!
28 October 2025
I'm very happy living here. All staff are kind and caring. I would recommend Fern Brook Lodge to anyone.
03 October 2025
I am more than pleased with the way my husband has been welcomed, the staff and facilities are so warm and comfortable, compared to where my husband was before I am over the moon. Thank you to Deb, Claire and all the staff.
12 September 2025
My mum came to Fern Brook Lodge for a short period of respite care whilst we attended a funeral and visited other family. She was very well cared for bu the team who were extremely patient and caring when helping her to settle. It's such a beautiful place and the staff were wonderful. Special thanks to a particular member of staff who helped us get this organised and introduced us to this lovely home.
12 September 2025
Fern Brook Lodge always feels welcoming both the staff and the building itself. It is a clean safe environment and my partner has benefitted hugely from the care and kindness he has received here. He has gained weight because the staff encourage him to eat and drink and help him choose meals he can manage and enjoy. The attention to detail is noticeable as is the positive of the staff to my partners health and wellbeing.
04 July 2025
My mum was in hospital and unfortunately she wasn't going to recover so palliative care was started. The care home were pleased to have mum back in her room for the final two weeks of her life. The staff were so caring towards her and I was so grateful that she spend her final days in the home she had lived in for 3 years. Fern Brook Lodge is lucky to have such caring and devoted staff, and I wouldn't hesitate to recommend this care home in the future to anyone looking to go into a care home.
03 July 2025
Exceptional staffing for care. Physically and mentally for residents.
20 June 2025
I am an 81-year-old here for recuperation after total revision surgery on my left hip. The medical care provided has been totally understanding and professional, and personal care has been sympathetic, thoughtful and dignified. The room and facilities are of the highest standards of user friendliness, and activities are well varied and appropriate to the needs and abilities of all residents. Food is well-balanced and nutritious, and of the highest order. My stay here has fulfilled all of my needs and expectations, and I would have no hesitation in recommending Fern Brook Lodge as a perfectly caring care home. Heartfelt thanks.
09 June 2025
Excellent service - After being let down by another home!! Thank you so much for looking after Mum for 2 weeks, you have all been amazing - we are so grateful.
29 May 2025
The staff are exceptionally competent and caring. I cannot speak more highly of their professionalism and ability. I am fortunate to be here.
26 May 2025
We chose FBL because of the friendliness of the staff and their team spirit. Not only are the carers brilliant - unfailingly cheerful and kind and willing to go the extra mile to ensure that residents are calm and comfortable, but the support staff are amazing too, from the cleaners and laundry staff who keep up high standards of cleanliness to the catering staff who make sure my mother's breakfast is individually cooked to her liking and her food is presented in appetizing ways, and the activities staff who are always looking for creative ways of making residents lives brighter. FBL is an exceptionally well-run home, and we are grateful to you all. Thank you!
22 May 2025
Super friendly, clean, staff are amazing. Always kind and helpful. Mum's room is always spotless. Very happy environment.
30 April 2025
A warm friendly loving home. From day one our our whole family, not just mum have been made to feel very welcome at Fern Brook Lodge. In fact through this kindness to us we have manged to extend this to a new resident and families over the months. Mum has been a resident for almost year and a half and as her condition progresses she requires a lot of patience and energy from care staff. And due to the whole teams dedication and loving support mum is happy, relaxed and doing really well. Keep up the great work we are grateful to you all. Thank you.
30 April 2025
Overall very good. The staff are very helpful and are very respectful. The care and consideration is excellent, if there is any queries they are dealt with when able. The biggest problem is having to wait, but understand others need attention. The activities are very good and great fun. Very pleased with my room and can do crafts and rest if needed. Very happy here and made friends.
06 March 2025
Lovely warm atmosphere. Home from Home.
17 January 2025
First class. Feels like home from home.
17 January 2025
All of the staff are patient, kind, and caring and always ensure that residents' needs are put first. We are impressed with the Events Team, which keeps the residents engaged with all of the various activities. We have noticed that mum loves the attention and has lots of fun with the staff, which makes her happy. Fern Brook Lodge is a lovely care home, and we would like to thank all of the staff for everything that they do for the residents.
15 January 2025
Excellent Christmas Fete. The activity team work so hard with very limited funds. So many festive activities are planned. The new chef appears to be providing good food. The staff are dedicated and have the right amount of respect and love.
31 December 2024
My brother has been a resident of Fern Brook Lodge for the past 6 months. He is being cared for well, the food is good. The staff are always friendly, courteous and helpful whenever we visit. Personal hygiene is good.
Latest Reviews for Fern Brook Lodge
10 December 2025
Caring, friendly staff in a clean, warm and welcoming environment. Regular trips out are arranged for residents. Fun activities are arranged for residents to participate in on a daily basis. These activities are inclusive, and positive comments and praise are given to all residents, which helps boost morale and wellbeing. Lovely to see the smiling faces and hear the laughter! Definitely 5* to the activities team!
10 December 2025
As I was admitted in a semi-conscious state, I have no memory of admission, but on going conscious felt a sense of well-being with calm care by all the staff. I felt safe and optimistic about my condition. My room was pleasing and comfortable. Facilities were adequate, food nourishing but unimaginative, drinks adequate but not varied enough, activities available, enjoyable, but due to infections, few patients attended. I actually felt sorry for the hardworking staff because of the poor attendance due to infections. I really enjoyed myself. I'm still enjoying it!
28 October 2025
I'm very happy living here. All staff are kind and caring. I would recommend Fern Brook Lodge to anyone.
03 October 2025
I am more than pleased with the way my husband has been welcomed, the staff and facilities are so warm and comfortable, compared to where my husband was before I am over the moon. Thank you to Deb, Claire and all the staff.
12 September 2025
My mum came to Fern Brook Lodge for a short period of respite care whilst we attended a funeral and visited other family. She was very well cared for bu the team who were extremely patient and caring when helping her to settle. It's such a beautiful place and the staff were wonderful. Special thanks to a particular member of staff who helped us get this organised and introduced us to this lovely home.
12 September 2025
Fern Brook Lodge always feels welcoming both the staff and the building itself. It is a clean safe environment and my partner has benefitted hugely from the care and kindness he has received here. He has gained weight because the staff encourage him to eat and drink and help him choose meals he can manage and enjoy. The attention to detail is noticeable as is the positive of the staff to my partners health and wellbeing.
04 July 2025
My mum was in hospital and unfortunately she wasn't going to recover so palliative care was started. The care home were pleased to have mum back in her room for the final two weeks of her life. The staff were so caring towards her and I was so grateful that she spend her final days in the home she had lived in for 3 years. Fern Brook Lodge is lucky to have such caring and devoted staff, and I wouldn't hesitate to recommend this care home in the future to anyone looking to go into a care home.
03 July 2025
Exceptional staffing for care. Physically and mentally for residents.
20 June 2025
I am an 81-year-old here for recuperation after total revision surgery on my left hip. The medical care provided has been totally understanding and professional, and personal care has been sympathetic, thoughtful and dignified. The room and facilities are of the highest standards of user friendliness, and activities are well varied and appropriate to the needs and abilities of all residents. Food is well-balanced and nutritious, and of the highest order. My stay here has fulfilled all of my needs and expectations, and I would have no hesitation in recommending Fern Brook Lodge as a perfectly caring care home. Heartfelt thanks.
09 June 2025
Excellent service - After being let down by another home!! Thank you so much for looking after Mum for 2 weeks, you have all been amazing - we are so grateful.
29 May 2025
The staff are exceptionally competent and caring. I cannot speak more highly of their professionalism and ability. I am fortunate to be here.
26 May 2025
We chose FBL because of the friendliness of the staff and their team spirit. Not only are the carers brilliant - unfailingly cheerful and kind and willing to go the extra mile to ensure that residents are calm and comfortable, but the support staff are amazing too, from the cleaners and laundry staff who keep up high standards of cleanliness to the catering staff who make sure my mother's breakfast is individually cooked to her liking and her food is presented in appetizing ways, and the activities staff who are always looking for creative ways of making residents lives brighter. FBL is an exceptionally well-run home, and we are grateful to you all. Thank you!
22 May 2025
Super friendly, clean, staff are amazing. Always kind and helpful. Mum's room is always spotless. Very happy environment.
30 April 2025
A warm friendly loving home. From day one our our whole family, not just mum have been made to feel very welcome at Fern Brook Lodge. In fact through this kindness to us we have manged to extend this to a new resident and families over the months. Mum has been a resident for almost year and a half and as her condition progresses she requires a lot of patience and energy from care staff. And due to the whole teams dedication and loving support mum is happy, relaxed and doing really well. Keep up the great work we are grateful to you all. Thank you.
30 April 2025
Overall very good. The staff are very helpful and are very respectful. The care and consideration is excellent, if there is any queries they are dealt with when able. The biggest problem is having to wait, but understand others need attention. The activities are very good and great fun. Very pleased with my room and can do crafts and rest if needed. Very happy here and made friends.
06 March 2025
Lovely warm atmosphere. Home from Home.
17 January 2025
First class. Feels like home from home.
17 January 2025
All of the staff are patient, kind, and caring and always ensure that residents' needs are put first. We are impressed with the Events Team, which keeps the residents engaged with all of the various activities. We have noticed that mum loves the attention and has lots of fun with the staff, which makes her happy. Fern Brook Lodge is a lovely care home, and we would like to thank all of the staff for everything that they do for the residents.
15 January 2025
Excellent Christmas Fete. The activity team work so hard with very limited funds. So many festive activities are planned. The new chef appears to be providing good food. The staff are dedicated and have the right amount of respect and love.
31 December 2024
My brother has been a resident of Fern Brook Lodge for the past 6 months. He is being cared for well, the food is good. The staff are always friendly, courteous and helpful whenever we visit. Personal hygiene is good.