Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Springvale Resource Centre

stars
stars 22 May 2024
The care home is just wonderful in how they keep us informed, all the activities they do with the residents and the high level of care given. I believe any resident would be happy there and highly recommend the home.
Review from Helen R (Sister of Resident/Service User)
stars
stars 22 May 2024
We would like to acknowledge the manager and the team at Springvale for the consistent care they show to my brother who under the manager's lead continues to improve and enjoy the best quality of life due to the stimulating and bespoke care he receives. We could not be more grateful.
Review from Suzanne P (Sister of Resident/Service User)
stars
stars 21 May 2024
I cannot praise the Springvale staff enough. The level of care and compassion they provide is outstanding. They have changed my brother's life so much and our family are reassured that he is receiving the highest quality of care. The staff are so friendly and helpful and our family are so grateful
for the care they provide.
Review from Anne-Marie H (Sister of Resident/Service User)
stars
stars 29 July 2021
My dad has had a life-changing brain injury, and since being at Springvale, he has come on in leaps and bounds. I know he’s safe and well looked after, which is peace of mind to me. The staff are very friendly and helpful. Very clean and comfortable place for the residents to recover in their
journey called life. I’m very grateful to every single staff member who helped and takes care of my dad on a daily basis. You are all amazing people!
Review from Victoria B (Daughter of Resident/Service User)