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Hayward Close, Stevenage, SG1 5BS
View full details of Jubilee CourtLatest Reviews for Jubilee Court
29 January 2026
JC cared for my mum for a year. They made a time that could have been so hard, all the easier due to their love + care they showed. Mum quickly thought of JC as her home, as did we. The activities team are brilliant, finding so many activities to engage with residents. The day mum died, the love +
respect the staff showed to us, but more importantly mum, was truly beautiful. I would recommend JC to everyone.
They gave me back the mum / daughter relationship that had slipped due to me having to be her carer. Thank you to the whole team. You really was a godsend at such difficult time.
27 January 2026
My mum lived at Jubilee Court while she was living with dementia. I cannot speak highly enough of the care she received. She settled in well and genuinely enjoyed her time there which meant the world. The staff are exceptionally kind, patient and caring treating residents with dignity and respect.
The home is warm and welcoming not only for residents but also for families it is clean and well-maintained. There is a wide range of activities giving residents lots of opportunity to stay engaged and where appropriate trips out are thoughtfully organised. The management team truly stand out in understanding and always accessible. Their support and communication gave us great reassurance. The care home provides a safe caring positive environment I am deeply grateful for the care mum received.
21 January 2026
My mum was at Jubilee Court for about a year and was shown kindness, care and compassion by all the staff and carers. They went out of their way to help her and nothing was too much trouble. Family members visiting mum were always made welcome. The carers always had a smile on their faces and a
kindly word.
09 January 2026
My wife was in care at Jubilee court with Dementia for nearly two years before she passed away , All that time she was surrounded with the utmost care and love. I am so grateful to all the staff in every department for all they did for her. Thank you Derek Lock
03 December 2025
This year, our family faced one of the hardest decisions of our lives. My mum needed round-the-clock care, and her husband simply couldn't manage it anymore. It was heartbreaking because mum didn't want to be in a care home, and I carried the weight of that choice heavily. From the very first moment
we walked through the doors of Jubilee Court, everything changed. Donna welcomed us with warmth and compassion, giving us a tour that wasn't just about rooms and facilities-it was about mum, her dignity, and her comfort. She listened, she cared, and she made us feel like mum truly mattered. Then came Mel, the home manager, who was nothing short of extraordinary. She didn't just help us navigate the practicalities-she supported us emotionally, made everything as easy as possible, and went above and beyond to meet our needs. Mel is surrounded by an incredible team in Donna, Emma, Nathan, and every single member of the care and support staff. The love and care they showed my mum and our family
21 August 2025
I noticed some of the care workers were a bit slow in making sure residents had what they needed. One resident at 10:15 am had no breakfast. I asked about it, and the answer was "when I get time", so I had to do it myself. The laundry is a joke, one resident had no socks, underwear, jumpers,
shirts, trousers, tops and was going around with no underwear on, no socks and shirt, had not been shaved for about 5 days (where is the care?)
07 August 2025
We wanted our brother to return to his care home, and he was discharged from a long stay in hospital because it would help him personally to recover. He is settled there and gets on very well with all the staff, and he requires stability and familiarity. The staff and management are very supportive
of us and our brother.
07 July 2025
Both my parents were under the care of Jubilee Court. I can't express my thanks enough for the care and kindness of all the staff. The entire building including the rooms were very clean and well maintained. The food was exceptional and I even thanked the chef for the quality of the food. Both my
parents seemed very happy and both engaged in the activities as best they could. Many thanks for your services.
16 June 2025
The carers are very caring. There is nothing that is too much for them and I can ask them anything. When I come back from dialysis there is always help and food ready for me and the staff help me. My room is cleaned everyday to a very high standard.
20 March 2025
We are very happy with the treatment of our relative. Cannot fault anything. From the moment we enter the care home, all staff that we encounter are@ polite, pleasant and very happy. All staff are very good. It gives us peace of mind knowing she is well looked after. We cannot thank all staff
enough.
18 February 2025
My dad is a resident at jubilee Court. He is being looked after by the lovely staff who attend to all his needs. They provide him with exceptional care, meals and entertainment which give my dad a better quality of life. The accommodation is outstanding, he has a lovely room with an en suite, TV,
and all his needs. I would highly recommend Jubilee Court for your loved ones and cannot fault the level of care they provide.
30 January 2025
We made a family decision that a care home would be the best for my darling wife. Jubilee Court was convenient geographically and we know its provenance of Quantum Care. The manager visited us at home and invited my wife to come and stay at Jubilee. It would be good to say that it was all plain
sailing but no decision like this is without its problems. My wife hated having to stay here and despite all our best endeavours she still wants to come home. Though we recognise that we could not look after her here.
24 January 2025
A lovely care home with such friendly and welcoming staff. Very homely communal areas. Lots of activities and entertainment provided. A real home from home feel.
23 January 2025
The most appalling experience a family could have. My mother in law went to Jubilee in October 2024 and was delayed getting there because of breaking her hip. She was in extreme pain in the home and in late stage dementia. The Home tells you they can handle all cases of dementia including aggression
and challenging behaviour. This is not true at all and at the first sign of difficult behaviour they sectioned her despite not getting her to take her meds on a regular basis which would have improved the situation. We have got this decision overturned as it was not lawful but have not had one word of apology from the home. Take it from me - don't choose Jubilee for your loved ones.
14 January 2025
My mum had advanced Lewy body dementia and moved into Jubilee Court in February 2024 (Yew Tree).
The care mum (and the other residents) received was outstanding. Staff spent quality time with them, they knew each resident and what their needs were, and they treated them like they were family. I
regularly saw staff holding residents hands, giving them hugs and appropriate affection. My mum loved her carers and would often blow them kisses when she saw them (which were returned).
Residents were free to roam within the care home, and sometimes when I visited, I'd be told mum was in Lily Lane. When I walked in, often I'd sit and not interrupt as mum was having a lovely time, taking tea with other residents and the carers - I didn't want to interrupt her fun!
Mum was involved in many social activities run by the activities team and this really helped to stimulate her improved her motor coordination and cognitive ability.
02 January 2025
We chose Jubilee Court for my darling mother who had advanced dementia. We were advised that Jubilee Court could cope with my mother's dementia following a home visit by the Manager. However, we couldn't have been more disappointed by the quality of the staff, their lack of care, their high
percentage rate of not providing drugs or personal care etc. Due to a number of factors at the home, this led to my mother being sectioned. We were able to get a full discharge very rapidly and Mum is now very happy in her new home. Really think carefully if your loved one has advanced dementia and if Jubilee Court is the best place for them.
17 October 2024
My partner had a respite placement in Jubilee Court in September. The manager came out and did a thorough assessment, this has not happened with previous respites in other care homes. He had got Alzheimer's disease. Lovely room, friendly staff and the most dementia friendly respite I have witnessed
so far. There was a picture of a Land Rover on his door which he loved. I was impressed with this personal touch. My friend visited and she was also impressed with what she saw. Hoping to get more respite later this year. There was a distinct lack of agency staff which proves they are able to retain staff. I was quite stressed and tired and really needed a respite break. Thanks to all the staff, receptionists, cleaners, catering, manager and all the nurses who provided personal care. I would highly recommend Jubilee court. Thanks again.
29 July 2024
Cannot fault Jubilee Court in any way - Is run extremely well and the staff are all pleasant and welcoming and will deal with any problems you may have.
'A truly great place.'
13 June 2024
This care home has a lovely caring staff. The unit manager gives regular hugs to my Mum. There are lots of activities each week, the entertainment manager is fantastic. Sometimes there are trips out as well. I had to choose this care home during the pandemic and have never regretted my decision.
06 June 2024
Whilst the standard of care was good, the recent changes to the management team appear to have made subtle but impressive improvements. The refreshed decor has merely enforced this observation.
In her own words, Mum is very happy in her new home and appears to be very content and relaxed now that
she's well settled in.
Latest Reviews for Jubilee Court
29 January 2026
JC cared for my mum for a year. They made a time that could have been so hard, all the easier due to their love + care they showed. Mum quickly thought of JC as her home, as did we. The activities team are brilliant, finding so many activities to engage with residents. The day mum died, the love +
respect the staff showed to us, but more importantly mum, was truly beautiful. I would recommend JC to everyone.
They gave me back the mum / daughter relationship that had slipped due to me having to be her carer. Thank you to the whole team. You really was a godsend at such difficult time.
27 January 2026
My mum lived at Jubilee Court while she was living with dementia. I cannot speak highly enough of the care she received. She settled in well and genuinely enjoyed her time there which meant the world. The staff are exceptionally kind, patient and caring treating residents with dignity and respect.
The home is warm and welcoming not only for residents but also for families it is clean and well-maintained. There is a wide range of activities giving residents lots of opportunity to stay engaged and where appropriate trips out are thoughtfully organised. The management team truly stand out in understanding and always accessible. Their support and communication gave us great reassurance. The care home provides a safe caring positive environment I am deeply grateful for the care mum received.
21 January 2026
My mum was at Jubilee Court for about a year and was shown kindness, care and compassion by all the staff and carers. They went out of their way to help her and nothing was too much trouble. Family members visiting mum were always made welcome. The carers always had a smile on their faces and a
kindly word.
09 January 2026
My wife was in care at Jubilee court with Dementia for nearly two years before she passed away , All that time she was surrounded with the utmost care and love. I am so grateful to all the staff in every department for all they did for her. Thank you Derek Lock
03 December 2025
This year, our family faced one of the hardest decisions of our lives. My mum needed round-the-clock care, and her husband simply couldn't manage it anymore. It was heartbreaking because mum didn't want to be in a care home, and I carried the weight of that choice heavily. From the very first moment
we walked through the doors of Jubilee Court, everything changed. Donna welcomed us with warmth and compassion, giving us a tour that wasn't just about rooms and facilities-it was about mum, her dignity, and her comfort. She listened, she cared, and she made us feel like mum truly mattered. Then came Mel, the home manager, who was nothing short of extraordinary. She didn't just help us navigate the practicalities-she supported us emotionally, made everything as easy as possible, and went above and beyond to meet our needs. Mel is surrounded by an incredible team in Donna, Emma, Nathan, and every single member of the care and support staff. The love and care they showed my mum and our family
21 August 2025
I noticed some of the care workers were a bit slow in making sure residents had what they needed. One resident at 10:15 am had no breakfast. I asked about it, and the answer was "when I get time", so I had to do it myself. The laundry is a joke, one resident had no socks, underwear, jumpers,
shirts, trousers, tops and was going around with no underwear on, no socks and shirt, had not been shaved for about 5 days (where is the care?)
07 August 2025
We wanted our brother to return to his care home, and he was discharged from a long stay in hospital because it would help him personally to recover. He is settled there and gets on very well with all the staff, and he requires stability and familiarity. The staff and management are very supportive
of us and our brother.
07 July 2025
Both my parents were under the care of Jubilee Court. I can't express my thanks enough for the care and kindness of all the staff. The entire building including the rooms were very clean and well maintained. The food was exceptional and I even thanked the chef for the quality of the food. Both my
parents seemed very happy and both engaged in the activities as best they could. Many thanks for your services.
16 June 2025
The carers are very caring. There is nothing that is too much for them and I can ask them anything. When I come back from dialysis there is always help and food ready for me and the staff help me. My room is cleaned everyday to a very high standard.
20 March 2025
We are very happy with the treatment of our relative. Cannot fault anything. From the moment we enter the care home, all staff that we encounter are@ polite, pleasant and very happy. All staff are very good. It gives us peace of mind knowing she is well looked after. We cannot thank all staff
enough.
18 February 2025
My dad is a resident at jubilee Court. He is being looked after by the lovely staff who attend to all his needs. They provide him with exceptional care, meals and entertainment which give my dad a better quality of life. The accommodation is outstanding, he has a lovely room with an en suite, TV,
and all his needs. I would highly recommend Jubilee Court for your loved ones and cannot fault the level of care they provide.
30 January 2025
We made a family decision that a care home would be the best for my darling wife. Jubilee Court was convenient geographically and we know its provenance of Quantum Care. The manager visited us at home and invited my wife to come and stay at Jubilee. It would be good to say that it was all plain
sailing but no decision like this is without its problems. My wife hated having to stay here and despite all our best endeavours she still wants to come home. Though we recognise that we could not look after her here.
24 January 2025
A lovely care home with such friendly and welcoming staff. Very homely communal areas. Lots of activities and entertainment provided. A real home from home feel.
23 January 2025
The most appalling experience a family could have. My mother in law went to Jubilee in October 2024 and was delayed getting there because of breaking her hip. She was in extreme pain in the home and in late stage dementia. The Home tells you they can handle all cases of dementia including aggression
and challenging behaviour. This is not true at all and at the first sign of difficult behaviour they sectioned her despite not getting her to take her meds on a regular basis which would have improved the situation. We have got this decision overturned as it was not lawful but have not had one word of apology from the home. Take it from me - don't choose Jubilee for your loved ones.
14 January 2025
My mum had advanced Lewy body dementia and moved into Jubilee Court in February 2024 (Yew Tree).
The care mum (and the other residents) received was outstanding. Staff spent quality time with them, they knew each resident and what their needs were, and they treated them like they were family. I
regularly saw staff holding residents hands, giving them hugs and appropriate affection. My mum loved her carers and would often blow them kisses when she saw them (which were returned).
Residents were free to roam within the care home, and sometimes when I visited, I'd be told mum was in Lily Lane. When I walked in, often I'd sit and not interrupt as mum was having a lovely time, taking tea with other residents and the carers - I didn't want to interrupt her fun!
Mum was involved in many social activities run by the activities team and this really helped to stimulate her improved her motor coordination and cognitive ability.
02 January 2025
We chose Jubilee Court for my darling mother who had advanced dementia. We were advised that Jubilee Court could cope with my mother's dementia following a home visit by the Manager. However, we couldn't have been more disappointed by the quality of the staff, their lack of care, their high
percentage rate of not providing drugs or personal care etc. Due to a number of factors at the home, this led to my mother being sectioned. We were able to get a full discharge very rapidly and Mum is now very happy in her new home. Really think carefully if your loved one has advanced dementia and if Jubilee Court is the best place for them.
17 October 2024
My partner had a respite placement in Jubilee Court in September. The manager came out and did a thorough assessment, this has not happened with previous respites in other care homes. He had got Alzheimer's disease. Lovely room, friendly staff and the most dementia friendly respite I have witnessed
so far. There was a picture of a Land Rover on his door which he loved. I was impressed with this personal touch. My friend visited and she was also impressed with what she saw. Hoping to get more respite later this year. There was a distinct lack of agency staff which proves they are able to retain staff. I was quite stressed and tired and really needed a respite break. Thanks to all the staff, receptionists, cleaners, catering, manager and all the nurses who provided personal care. I would highly recommend Jubilee court. Thanks again.
29 July 2024
Cannot fault Jubilee Court in any way - Is run extremely well and the staff are all pleasant and welcoming and will deal with any problems you may have.
'A truly great place.'
13 June 2024
This care home has a lovely caring staff. The unit manager gives regular hugs to my Mum. There are lots of activities each week, the entertainment manager is fantastic. Sometimes there are trips out as well. I had to choose this care home during the pandemic and have never regretted my decision.
06 June 2024
Whilst the standard of care was good, the recent changes to the management team appear to have made subtle but impressive improvements. The refreshed decor has merely enforced this observation.
In her own words, Mum is very happy in her new home and appears to be very content and relaxed now that
she's well settled in.