
It gives us peace of mind knowing she is well looked after. We cannot thank all staff enough.B S(Son of Resident/Service User)

A lovely care home with such friendly and welcoming staffCaroline G(Daughter-in-law of Resident/Service User)

I wouldn't hesitate to recommend this home to friends and family.Helen A(Daughter of Resident/Service User)

It gives us peace of mind knowing she is well looked after. We cannot thank all staff enough.B S(Son of Resident/Service User)

A lovely care home with such friendly and welcoming staffCaroline G(Daughter-in-law of Resident/Service User)

I wouldn't hesitate to recommend this home to friends and family.Helen A(Daughter of Resident/Service User)

Jubilee Court is situated in a quiet residential area of Stevenage and provides a number of care options including residential care, specialist dementia care and short term respite care.
The interior of the home includes a number of beautifully designed open plan lounge-diners, each with its own kitchenette, helping to reflect a relaxing domestic environment and all complimented by a contemporary interior décor.
Jubilee Court features the Quantum Care Plaza which includes...
Care Provided by Jubilee Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 91 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Jubilee Court for full pricing details and T&Cs.
Contact Jubilee Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Melissa King(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (91)
- Single Rooms with ensuite Wet Room (91)
Visiting
- Open visiting policy
Parking
- On-site parking
Jubilee Court Reviews (78)
Jubilee Court has a Review Score of 9.2 (9.226) out of 10, based on 21 reviews in the last 2 years.
Over all time Jubilee Court has 78 reviews.
My Mum has been a resident at Jubilee Court for the past 5 years. She is really well looked after and the staff are very kind and attentive to all Mum's needs. I would highly recommend this care home.
Thank you for your lovely review and for your recommendation. We're so pleased to hear that your mum has been happy at Jubilee Court over the past five years and that our team has provided the kind and attentive care she deserves. Your feedback means a great deal to us.
Jubilee Court has exceeded our expectations. The staff, management have been amazing to our dad. The encouragement and support given has within a week made dad a better person. They have got him walking within a week, made him a happier person and treat him with respect. The management have listened to any requests made the dementia talk this week was so informative and helpful. Thank you so much.
Thank you so much for your kind review. We're so pleased that your dad is up on his feet again and happier since he came into the home. Your review will mean so much to the staff in the home. Thank you again.
My father has been a resident at Jubilee Court for almost a year. I am very happy with the care he receives. He is well cared for and all of his needs are met. He really loves the food, there is always an option that he likes. There are lots of activity options available to all the residents which is great to see. The staff are always really friendly, caring and empathetic. I am always informed of any concerns regarding my father. I would recommend this care home to others.
Thank you for your kind review. We are delighted to hear that your father is happy at Jubilee Court and that you are pleased with the care provided by the team in the home. Your recommendation means a great deal to us.
There was a friendly receptionist when we walked in and we was guided to the resident that we had gone to visit. The home was very clean and tidy and staff very friendly and they were playing games at the time of which my father in law really enjoyed.
Thank you for you kind review. We're glad that your visit went so well and that your father-in-law enjoyed the activities.
They gave me back the mum / daughter relationship that had slipped due to me having to be her carer. Thank you to the whole team. You really was a godsend at such difficult time.
Thank you for your lovely review and for trusting Jubilee Court with your mum's care. Your kind words will mean so much to our team; we are glad that we were able to support your family and your mum during her stay with us. Thank you again for the review, it means a great deal.
My mum lived at Jubilee Court while she was living with dementia. I cannot speak highly enough of the care she received. She settled in well and genuinely enjoyed her time there which meant the world. The staff are exceptionally kind, patient and caring treating residents with dignity and respect. The home is warm and welcoming not only for residents but also for families it is clean and well-maintained. There is a wide range of activities giving residents lots of opportunity to stay engaged and where appropriate trips out are thoughtfully organised. The management team truly stand out in understanding and always accessible. Their support and communication gave us great reassurance. The care home provides a safe caring positive environment I am deeply grateful for the care mum received.
Thank you so much for your kind and thoughtful words. We're very grateful you took the time to share your experience and we're so pleased your mum felt happy, settled, and well cared for at Jubilee Court. Your feedback means a great deal to the whole team!
My mum was at Jubilee Court for about a year and was shown kindness, care and compassion by all the staff and carers. They went out of their way to help her and nothing was too much trouble. Family members visiting mum were always made welcome. The carers always had a smile on their faces and a kindly word.
Thank you for your very kind review; it will mean a great deal to the staff at Jubilee Court.
My wife was in care at Jubilee court with Dementia for nearly two years before she passed away , All that time she was surrounded with the utmost care and love. I am so grateful to all the staff in every department for all they did for her. Thank you Derek Lock
Thank you so much for taking the time to share these kind words. We are deeply sorry for your loss, and we feel honoured to have cared for your wife during her time at Jubilee Court. Knowing that she was surrounded by care and love means a great deal to our whole team who will be truly touched by your message. Thank you again
This year, our family faced one of the hardest decisions of our lives. My mum needed round-the-clock care, and her husband simply couldn't manage it anymore. It was heartbreaking because mum didn't want to be in a care home, and I carried the weight of that choice heavily. From the very first moment we walked through the doors of Jubilee Court, everything changed. Donna welcomed us with warmth and compassion, giving us a tour that wasn't just about rooms and facilities-it was about mum, her dignity, and her comfort. She listened, she cared, and she made us feel like mum truly mattered. Then came Mel, the home manager, who was nothing short of extraordinary. She didn't just help us navigate the practicalities-she supported us emotionally, made everything as easy as possible, and went above and beyond to meet our needs. Mel is surrounded by an incredible team in Donna, Emma, Nathan, and every single member of the care and support staff. The love and care they showed my mum and our family
We're so pleased to hear that Donna, Mel, Emma, Nathan and the whole team helped you feel supported from the moment you arrived. Their compassion and...
I noticed some of the care workers were a bit slow in making sure residents had what they needed. One resident at 10:15 am had no breakfast. I asked about it, and the answer was "when I get time", so I had to do it myself. The laundry is a joke, one resident had no socks, underwear, jumpers, shirts, trousers, tops and was going around with no underwear on, no socks and shirt, had not been shaved for about 5 days (where is the care?)
Thank you for taking the time to share your review. We're very sorry to hear about the difficulties you've experienced at Jubilee Court regarding your loved one. We understand that a member of the leadership team has already spoken with you about ways these concerns can be resolved, and that a...
We wanted our brother to return to his care home, and he was discharged from a long stay in hospital because it would help him personally to recover. He is settled there and gets on very well with all the staff, and he requires stability and familiarity. The staff and management are very supportive of us and our brother.
Thank you for taking the time to share your feedback. We are very glad to hear that your brother has returned to the care home and is once again settled in familiar surroundings. We fully recognise the importance of continuity, stability, and trusted relationships in supporting an individual's...
Both my parents were under the care of Jubilee Court. I can't express my thanks enough for the care and kindness of all the staff. The entire building including the rooms were very clean and well maintained. The food was exceptional and I even thanked the chef for the quality of the food. Both my parents seemed very happy and both engaged in the activities as best they could. Many thanks for your services.
Thank you for your kind words. It was a privilege to care for both your parents, and we're so pleased to hear they were happy and engaged during their time at Jubilee Court. Your comments about the staff, cleanliness, and food are greatly appreciated and will be shared with the team. Thank you again for your support.
The carers are very caring. There is nothing that is too much for them and I can ask them anything. When I come back from dialysis there is always help and food ready for me and the staff help me. My room is cleaned everyday to a very high standard.
Thank you so much for your very kind review. We're so pleased to hear that you feel so well supported by our team. It's incredibly important to us that you feel comfortable, cared for, and respected-especially after your dialysis sessions. Thank you again for taking the time to share your experience.
We are very happy with the treatment of our relative. Cannot fault anything. From the moment we enter the care home, all staff that we encounter are@ polite, pleasant and very happy. All staff are very good. It gives us peace of mind knowing she is well looked after. We cannot thank all staff enough.
Thank you for your really lovely feedback. It's heartwarming to hear that you feel so welcomed and reassured when visiting your relative. Our team takes great pride in providing compassionate, high-quality care, and knowing that this brings you peace of mind means so much to us. We truly appreciate your kind words and will be sure to share them with our staff.
My dad is a resident at jubilee Court. He is being looked after by the lovely staff who attend to all his needs. They provide him with exceptional care, meals and entertainment which give my dad a better quality of life. The accommodation is outstanding, he has a lovely room with an en suite, TV, and all his needs. I would highly recommend Jubilee Court for your loved ones and cannot fault the level of care they provide.
Your words mean everything to us! Providing compassionate care and Personalised attention to each of our residents is at the core of what we do.
We made a family decision that a care home would be the best for my darling wife. Jubilee Court was convenient geographically and we know its provenance of Quantum Care. The manager visited us at home and invited my wife to come and stay at Jubilee. It would be good to say that it was all plain sailing but no decision like this is without its problems. My wife hated having to stay here and despite all our best endeavours she still wants to come home. Though we recognise that we could not look after her here.
Thank you for taking the time to leave your feedback. We appreciate moving into a care home is a big change and can be a challenging time for residents and their families. Sometimes it can take a little while for residents to settle into a new care home. I will pass your review on to the care home manager at Jubilee Court.
A lovely care home with such friendly and welcoming staff. Very homely communal areas. Lots of activities and entertainment provided. A real home from home feel.
Thank you so much for your kind words. We're really pleased to hear that you find Jubilee Court to be welcoming and our staff so friendly. Creating a warm, homely atmosphere is something we take great pride in. We're also delighted that you have mentioned our communal spaces and the variety of...
The most appalling experience a family could have. My mother in law went to Jubilee in October 2024 and was delayed getting there because of breaking her hip. She was in extreme pain in the home and in late stage dementia. The Home tells you they can handle all cases of dementia including aggression and challenging behaviour. This is not true at all and at the first sign of difficult behaviour they sectioned her despite not getting her to take her meds on a regular basis which would have improved the situation. We have got this decision overturned as it was not lawful but have not had one word of apology from the home. Take it from me - don't choose Jubilee for your loved ones.
Thank you for sharing your feedback. It is incredibly valuable as it helps us identify ways to enhance the service we provide to our residents and their families. At Jubilee Court, we are committed to delivering a high standard of service and can only apologise if your experience has fallen short...
The care mum (and the other residents) received was outstanding. Staff spent quality time with them, they knew each resident and what their needs were, and they treated them like they were family. I regularly saw staff holding residents hands, giving them hugs and appropriate affection. My mum loved her carers and would often blow them kisses when she saw them (which were returned).
Residents were free to roam within the care home, and sometimes when I visited, I'd be told mum was in Lily Lane. When I walked in, often I'd sit and not interrupt as mum was having a lovely time, taking tea with other residents and the carers - I didn't want to interrupt her fun!
Mum was involved in many social activities run by the activities team and this really helped to stimulate her improved her motor coordination and cognitive ability.
Thank you so much for taking the time to write your review. Thank you also for your positive comments regarding our home, our team and the care we provide. We are really pleased that your Mum was so happy at Jubilee Court and that you feel that the care is outstanding. We will make sure that the team are aware of your feedback. Thank you again for your kind words.
We chose Jubilee Court for my darling mother who had advanced dementia. We were advised that Jubilee Court could cope with my mother's dementia following a home visit by the Manager. However, we couldn't have been more disappointed by the quality of the staff, their lack of care, their high percentage rate of not providing drugs or personal care etc. Due to a number of factors at the home, this led to my mother being sectioned. We were able to get a full discharge very rapidly and Mum is now very happy in her new home. Really think carefully if your loved one has advanced dementia and if Jubilee Court is the best place for them.
Thank you for your feedback. Feedback is always really important for us as it helps to identify areas where we can improve the service we offer to our residents and families. We pride ourselves on offering a high quality of service at Jubilee Court and can only apologise if this has not been your...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 December 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Jubilee Court.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Jubilee Court.
Meet the Team (4)

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it, as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers, which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents’ dignity is never compromised, and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well-maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection prevention and control standards to make sure our residents stay well.
Frequently Asked Questions about Jubilee Court
What types of Care is Jubilee Court registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Jubilee Court have?
There are 91 Single Rooms.
What are the Facilities & Services at Jubilee Court?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Jubilee Court to the centre of Stevenage?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jubilee Court to verify any information. View our terms and conditions. Jubilee Court has an Enhanced Service -more info.