Jubilee Court

Hayward Close, Stevenage SG1 5BS
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9.4 70 Reviews
  • Jubilee Court, Stevenage
Jubilee Court is situated in a quiet residential area of Stevenage and provides a number of care options including residential care, specialist dementia care and short term respite care.

The interior of the home includes a number of beautifully designed open plan lounge-diners, each with its own kitchenette, helping to reflect a relaxing domestic environment and all complimented by a contemporary interior décor.

Jubilee Court features the Quantum Care Plaza which includes a hairdressers, a shop and a Best Friends Café, which is the perfect place to sit and relax with visiting family and friends, over tea, coffee and other refreshments.

Each of the bedrooms in the home is en-suite with a shower and is fully furnished. They also benefit from wi-fi connectivity, a nurse call system and a flat screen television.

The beautiful landscaped gardens include patios and occasional seating areas situated along a meandering walkway. There's also a small wooded area and raised platers. The garden is the perfect place to relax in during the warmer months.

Jubilee Court has a dedicated activity worker who ensures that there is a wide range of activities on offer each week so there is always something to get involved with.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 91 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1397

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Jubilee Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Melissa King (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (91)
  • Single Rooms with Ensuite Wet Room (91)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Jubilee Court Reviews (70)

9.4

Jubilee Court has a Review Score of 9.4 (9.379) out of 10, based on 26 reviews in the last 2 years.
Over all time Jubilee Court has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Jubilee Court
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Total of 70, showing 1-20
Review from J B (Wife of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I noticed some of the care workers were a bit slow in making sure residents had what they needed. One resident at 10:15 am had no breakfast. I asked about it, and the answer was "when I get time", so I had to do it myself. The laundry is a joke, one resident had no socks, underwear, jumpers, shirts,
trousers, tops and was going around with no underwear on, no socks and shirt, had not been shaved for about 5 days (where is the care?)
Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you for taking the time to share your review. We're very sorry to hear about the difficulties you've experienced at Jubilee Court regarding your loved one. We understand that a member of the leadership team has already spoken with you about ways these concerns can be resolved, and that a quicker reporting and resolution process has also been agreed so that any issues can be addressed promptly and to your satisfaction. Once again, we're sorry for the challenges you've faced, and we want to reassure you that the team at Jubilee Court is fully committed to working with you to resolve any concerns.

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Review from G H (Sister of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We wanted our brother to return to his care home, and he was discharged from a long stay in hospital because it would help him personally to recover. He is settled there and gets on very well with all the staff, and he requires stability and familiarity. The staff and management are very supportive
of us and our brother.
Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you for taking the time to share your feedback. We are very glad to hear that your brother has returned to the care home and is once again settled in familiar surroundings. We fully recognise the importance of continuity, stability, and trusted relationships in supporting an individual's ongoing recovery and wellbeing. We are also really pleased that both you and your brother feel supported by our staff and management team. Your kind words are greatly appreciated.

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Review from Steven M (Son of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents were under the care of Jubilee Court. I can't express my thanks enough for the care and kindness of all the staff. The entire building including the rooms were very clean and well maintained. The food was exceptional and I even thanked the chef for the quality of the food. Both my parents
seemed very happy and both engaged in the activities as best they could. Many thanks for your services.
Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you for your kind words. It was a privilege to care for both your parents, and we're so pleased to hear they were happy and engaged during their time at Jubilee Court. Your comments about the staff, cleanliness, and food are greatly appreciated and will be shared with the team. Thank you again for your support.

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Review from Jasmine T (Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very caring. There is nothing that is too much for them and I can ask them anything. When I come back from dialysis there is always help and food ready for me and the staff help me. My room is cleaned everyday to a very high standard.
Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you so much for your very kind review. We're so pleased to hear that you feel so well supported by our team. It's incredibly important to us that you feel comfortable, cared for, and respected-especially after your dialysis sessions. Thank you again for taking the time to share your experience.

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Review from Derek L (Husband of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by the manager and all her staff is wonderful. Whether it is Reception/House keeping /Carers/laundry or Entertainment. Nothing is to much trouble. Well done all the staff for your hard work It is much appreciated.
Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you so much for your kind words and thoughtful feedback. It means a great deal to the whole team to hear that you've had such a positive experience at Jubilee Court.

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Review from B S (Son of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the treatment of our relative. Cannot fault anything. From the moment we enter the care home, all staff that we encounter are@ polite, pleasant and very happy. All staff are very good. It gives us peace of mind knowing she is well looked after. We cannot thank all staff enough.
Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you for your really lovely feedback. It's heartwarming to hear that you feel so welcomed and reassured when visiting your relative. Our team takes great pride in providing compassionate, high-quality care, and knowing that this brings you peace of mind means so much to us. We truly appreciate your kind words and will be sure to share them with our staff.

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Review from Sharon I (Daughter of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a resident at jubilee Court. He is being looked after by the lovely staff who attend to all his needs. They provide him with exceptional care, meals and entertainment which give my dad a better quality of life. The accommodation is outstanding, he has a lovely room with an en suite, TV, and
all his needs. I would highly recommend Jubilee Court for your loved ones and cannot fault the level of care they provide.
Reply from Jo Currell, Marketing and Event Co-ordinator at Jubilee Court

Your words mean everything to us! Providing compassionate care and Personalised attention to each of our residents is at the core of what we do.

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Review from Colin L (Husband of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We made a family decision that a care home would be the best for my darling wife. Jubilee Court was convenient geographically and we know its provenance of Quantum Care. The manager visited us at home and invited my wife to come and stay at Jubilee. It would be good to say that it was all plain sailing
but no decision like this is without its problems. My wife hated having to stay here and despite all our best endeavours she still wants to come home. Though we recognise that we could not look after her here.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

Thank you for taking the time to leave your feedback. We appreciate moving into a care home is a big change and can be a challenging time for residents and their families. Sometimes it can take a little while for residents to settle into a new care home. I will pass your review on to the care home manager at Jubilee Court.

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Review from Caroline G (Daughter-in-law of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely care home with such friendly and welcoming staff. Very homely communal areas. Lots of activities and entertainment provided. A real home from home feel.
Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you so much for your kind words. We're really pleased to hear that you find Jubilee Court to be welcoming and our staff so friendly. Creating a warm, homely atmosphere is something we take great pride in. We're also delighted that you have mentioned our communal spaces and the variety of activities and entertainment we offer - keeping our residents happy and engaged is at the heart of what we do. Thank you again, we will make sure your feedback is shared with our team.

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Review from Martin C (Son-in-law of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
The most appalling experience a family could have. My mother in law went to Jubilee in October 2024 and was delayed getting there because of breaking her hip. She was in extreme pain in the home and in late stage dementia. The Home tells you they can handle all cases of dementia including aggression
and challenging behaviour. This is not true at all and at the first sign of difficult behaviour they sectioned her despite not getting her to take her meds on a regular basis which would have improved the situation. We have got this decision overturned as it was not lawful but have not had one word of apology from the home. Take it from me - don't choose Jubilee for your loved ones.
Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you for sharing your feedback. It is incredibly valuable as it helps us identify ways to enhance the service we provide to our residents and their families. At Jubilee Court, we are committed to delivering a high standard of service and can only apologise if your experience has fallen short of this expectation. As discussed previously on another review relating to this issue, we understand that the results of an investigation by the senior team have been shared with you. From time to time we feel that we should involve an external professional team to advise us and it was that team that made the sectioning decision. It's always our intention to deliver excellent care and strive to do so each and every day.

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Review from Alf L (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had advanced Lewy body dementia and moved into Jubilee Court in February 2024 (Yew Tree).
The care mum (and the other residents) received was outstanding. Staff spent quality time with them, they knew each resident and what their needs were, and they treated them like they were family. I regularly
saw staff holding residents hands, giving them hugs and appropriate affection. My mum loved her carers and would often blow them kisses when she saw them (which were returned).
Residents were free to roam within the care home, and sometimes when I visited, I'd be told mum was in Lily Lane. When I walked in, often I'd sit and not interrupt as mum was having a lovely time, taking tea with other residents and the carers - I didn't want to interrupt her fun!
Mum was involved in many social activities run by the activities team and this really helped to stimulate her improved her motor coordination and cognitive ability.
Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you so much for taking the time to write your review. Thank you also for your positive comments regarding our home, our team and the care we provide. We are really pleased that your Mum was so happy at Jubilee Court and that you feel that the care is outstanding. We will make sure that the team are aware of your feedback. Thank you again for your kind words.

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Review from Julie M (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
We chose Jubilee Court for my darling mother who had advanced dementia. We were advised that Jubilee Court could cope with my mother's dementia following a home visit by the Manager. However, we couldn't have been more disappointed by the quality of the staff, their lack of care, their high percentage
rate of not providing drugs or personal care etc. Due to a number of factors at the home, this led to my mother being sectioned. We were able to get a full discharge very rapidly and Mum is now very happy in her new home. Really think carefully if your loved one has advanced dementia and if Jubilee Court is the best place for them.
Reply from Debbie Gilard, Head of Corporate Services at Jubilee Court

Thank you for your feedback. Feedback is always really important for us as it helps to identify areas where we can improve the service we offer to our residents and families. We pride ourselves on offering a high quality of service at Jubilee Court and can only apologise if this has not been your experience. We understand that your concerns have been raised with the Senior Team and that an investigation has taken place, the results of which have been shared with you. Once again, we are very sorry that you feel the experience at the home did not meet your expectations.

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Review from Sheila T (Partner of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner had a respite placement in Jubilee Court in September. The manager came out and did a thorough assessment, this has not happened with previous respites in other care homes. He had got Alzheimer's disease. Lovely room, friendly staff and the most dementia friendly respite I have witnessed
so far. There was a picture of a Land Rover on his door which he loved. I was impressed with this personal touch. My friend visited and she was also impressed with what she saw. Hoping to get more respite later this year. There was a distinct lack of agency staff which proves they are able to retain staff. I was quite stressed and tired and really needed a respite break. Thanks to all the staff, receptionists, cleaners, catering, manager and all the nurses who provided personal care. I would highly recommend Jubilee court. Thanks again.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

We truly appreciate your feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care and attention.

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Review from P M (Sister of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault Jubilee Court in any way - Is run extremely well and the staff are all pleasant and welcoming and will deal with any problems you may have.
'A truly great place.'
Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality and care.

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Review from J B (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has a lovely caring staff. The unit manager gives regular hugs to my Mum. There are lots of activities each week, the entertainment manager is fantastic. Sometimes there are trips out as well. I had to choose this care home during the pandemic and have never regretted my decision.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

It warms our hearts to hear such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.

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Review from C B (Son of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst the standard of care was good, the recent changes to the management team appear to have made subtle but impressive improvements. The refreshed decor has merely enforced this observation.
In her own words, Mum is very happy in her new home and appears to be very content and relaxed now that she's
well settled in.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your loved one means the world to us!

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Review from A B (Friend of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Jubilee Court for many years ago now. Previously I was visiting another friend who has since died. I now visit another friend. She has settled in very well and the staff encourage her to join in with several activities. The staff are very welcoming to families and the residents.
I always enjoy going there. The residents are treated so well.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure every resident receives the highest quality of care.

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Review from D O (Son of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our Mother has been in Jubilee Court since 9th Jan this year. We have noticed a marked improvement in her well-being, eats regularly, is dressed nicely, and is fed and watered well. The big plus is the staff administering her medication, this has seen her visual appearance improve and she is sleeping
and eating better, due to the fantastic care.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

Thank you for taking the time to share your positive experience with us! Hearing that our care home is making a positive impact on your Mother means the world to us!

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Review from Sharon H (Daughter of Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always welcoming and friendly, the rooms are a good size and really like the fact that we can make it as homely as we like with lots of Mum's own things.
The activity team are excellent there is always something going on, with trips out and visits from lots of organisations i.e schools,
churches, dog visits, drama groups etc.
They also encourage residents to get involved in daily tasks like washing up, hovering etc which all help with stimulation and making people still feel useful. Mum loves keeping busy.
The laundry services could do with a bit of improvement, whites don't stay white for long.
But I walk away from visits feeling that Mum is safe and well looked after, which gives me peace of mind.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Jubilee Court

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority!

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Review from Tricia K (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so friendly and caring towards the residents but also I have found them to be very supportive towards myself (I have struggled accepting putting Mum into care). The home is kept clean and smells nice. Reception is welcoming and I like the open door policy for visiting anytime. The staff
have kept me updated and worked with me to sort out any issues (health, etc).
The activities team are great and try really hard to encourage people to join in. The stimulation has been so good for my mum. I would like to say thank you to everyone at Jubilee Court, they do a great job.
The food is ok but could be improved a little.
Reply from Deborah Yadev, Marketing Manager at Jubilee Court

Our team at Jubilee Court will be delighted to hear your kind words. Wishing you a great day!

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Current Review Score: 9.4 (9.379)

Overview of Review Score

The Review Score of 9.4 (9.379) out of 10 for Jubilee Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.379 for Jubilee Court is calculated as follows: ( (209 Excellents x 5) + (53 Goods x 4) + (22 Satisfactorys x 3) + (5 Poors x 2) + (20 Very Poors x 1) ) ÷ 309 Ratings = 4.379
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Jubilee Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (6)

Melissa

Melissa King

Job Title: Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

Nathan

Nathan Burton

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

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Gosia Rudnik

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents’ dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.

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Janet Holmes

Job Title: Administrator

I enjoy the variety that comes with my role as Administrator at Jubilee Court. It’s a very busy home and no two days are the same.

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Rebecca Barber

Job Title: Receptionist

The Receptionist plays a key part in keeping the home operating as it should. Organisational and communication skills are a must for a Receptionist as it’s these qualities that allow them to make life in the home easier for their colleagues and residents. Often the first person you’ll speak to when you come to the home, the Receptionist represents the company with a professional manner, friendly approach, and commitment to high-quality care.

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Tina Hodgson

Job Title: Receptionist

The Receptionist plays a key part in keeping the home operating as it should. Organisational and communication skills are a must for a Receptionist as it’s these qualities that allow them to make life in the home easier for their colleagues and residents. Often the first person you’ll speak to when you come to the home, the Receptionist represents the company with a professional manner, friendly approach, and commitment to high-quality care.

Frequently Asked Questions about Jubilee Court

What types of Care is Jubilee Court registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Jubilee Court have?

There are 91 Single Rooms.

What are the Facilities & Services at Jubilee Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Jubilee Court to the centre of Stevenage?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jubilee Court to verify any information. View our terms and conditions. Jubilee Court has an Enhanced Service - more info.