
It gives us peace of mind knowing she is well looked after. We cannot thank all staff enough.B S(Son of Resident/Service User)

A lovely care home with such friendly and welcoming staffCaroline G(Daughter-in-law of Resident/Service User)

I wouldn't hesitate to recommend this home to friends and family.Helen A(Daughter of Resident/Service User)

It gives us peace of mind knowing she is well looked after. We cannot thank all staff enough.B S(Son of Resident/Service User)

A lovely care home with such friendly and welcoming staffCaroline G(Daughter-in-law of Resident/Service User)

I wouldn't hesitate to recommend this home to friends and family.Helen A(Daughter of Resident/Service User)

Jubilee Court is situated in a quiet residential area of Stevenage and provides a number of care options including residential care, specialist dementia care and short term respite care.
The interior of the home includes a number of beautifully designed open plan lounge-diners, each with its own kitchenette, helping to reflect a relaxing domestic environment and all complimented by a contemporary interior décor.
Jubilee Court features the Quantum Care Plaza which includes...
Care Provided by Jubilee Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 91 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Jubilee Court for full pricing details and T&Cs.
Contact Jubilee Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Melissa King (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (91)
- Single Rooms with ensuite Wet Room (91)
Visiting
- Open visiting policy
Parking
- On-site parking
Jubilee Court Reviews (78)
Jubilee Court has a Review Score of 9.2 (9.226) out of 10, based on 21 reviews in the last 2 years.
Over all time Jubilee Court has 78 reviews.
My mother has been a resident since July 2022 and she sadly died on the 13th March 2023. Throughout her stay she was treated with kindness and respect and enjoyed the interaction with the staff and the many biscuits and cakes offered. When her dementia got worse and her behaviour became challenging at times, the managers and staff tried many different ways to manage this, always communicating with me. When she was poorly the staff were absolutely lovely; very kind and gentle, always trying to offer the food and drink she loved. I wouldn't hesitate to recommend this home to friends and family.
Good day and please accept our condolences on the passing of you mother. She was an amazing woman and well loved by all of us. If we can support the family in any way, please let us know.
Jubilee Court has been fantastic, my anxieties were soon gone. I don't think I could have found a better place for my mum. Fantastic caring staff, who always have time for a chat and know Mum and her needs.
Good day and thank you for taking the time to send us this lovely review, we are especially proud of Jubilee court's team and we are happy to hear you have noticed their kindness. Have a lovely day!
Jubilee Court is very homely and is one big family.
Good day and thank you for sending us this lovely review, our teams are very appreciative. Have a lovely day.
Overall, I am confident that my relative receives supportive, safe care and the new manager has taken on board concerns raised and acted on them. My concerns have been around the lack of training and understanding of specific needs relating to dementia. Lack of consistency with approaches, knowing which staff regularly work on that particular unit and that they know what the care plan says. Staff are always friendly and I always get a warm welcome when entering Jubilee Court Care Home.
Well, what can I say! As mum passed away recently after four-plus years at Jubilee Court. Caring, fun, considerate and overall a great bunch of people. The care and management, along with the management and communication skills, have been over the moon, making mum's final years very happy, as well as enjoyable. Well done to everyone.
Thank you for taking the time to send us this review. Condolences to you and the family, mum was an amazing woman and we miss her. Keep safe and call on us anytime.
The "dream team" of carers on Holly are excellent - very friendly to me and excellent with Mum.
We are happy to hear your mother and the family are content with our lovely home. Your comments are very kind and appreciated. Have a lovely day!
Mum has lived happily at Jubilee Court for four and a half years. Sadly her dementia has got worse, so she has moved from the Evergreen unit to the Magnolia unit; the move was seamless. The carers and management of Magnolia are so patient and kind to her. Sadly Mum can't walk anymore but is hoisted. The wonderful carers make sure she enjoys being hoisted and changed by always making her smile. I would like to say thank you to everyone at Jubilee Court; they do a wonderful job.
Have a lovely week.
My mother's care has been very good. The carers have been consistently kind and helpful to her and have helped her settle as she became more used to her new surroundings. As a family, we have been welcomed and kept updated on any issues regarding her health and well-being.
Good day, and thank you for the review, our carers are well-trained to support elderly persons, and we promise to continue encouraging and updating you on your mother's day-to-day progress and activities. Have a wonderful day.
Jubilee Court has been a wonderful home from home for both my parents and father-in-law. The rooms are bright and cheerful, and the home-cooked food is outstanding. More importantly, the staff are outstanding in the care and kindness shown to the residents. My parents have been extremely happy to stay here. I have looked at several care homes, and this stands head and shoulders above its competitors. I wouldn’t want my parents to stay anywhere else.
Good day, and thank you for the lovely review; your parents are amazing people, and we are very lucky to be a part of their lives. Have a lovely day!
My mum has been at Jubilee Court since November. We chose Jubilee Court because of all the activities that they do with the residents. Now we are out of lockdown; the home is back in full swing. Most days, Mum goes to an activity. The staff really do make a great effort to ensure the residents have fun. Activities range from gardening, quizzes, bingo, themed parties, and singing, to name but a few. The home itself is lovely and spacious, and the important thing is that my mum is happy there. I like the fact that the staff are all very friendly and always engage in conversation with the residents, making them feel valued as a person.
Thank you for this lovely review of our home; we are especially proud of this home, and the team would be extremely happy to know that mum feels valued and loved here. Keep well, and have a lovely day!
Thank you for looking after Mum and Dad and me too.
Good day, and thank you for sending us this lovely review; we really appreciate the kind ratings. Have a lovely day!
Jubilee Court was Mums home for two and half years until she sadly passed away. She was always happy and very well cared for; the staff from carers, reception, cleaners and kitchen were outstanding, always happy and approachable. The activities team are amazing and make day to day life exciting for the resident. Even during all the lockdown, they were kept well cared for and kept busy. We cannot thank them enough, and the compassion shown to us when Mum passed away was second to none. Well done, everyone.
Good day, and please accept our sincere condolences on the passing of your mother, she was an amazing woman, and we miss her very much at the home. Hope the family continue to stay well and heal from the loss. Thank you for the review, this is appreciated.
My father has been a resident at Jubilee Court since February 2021. He is very happy and settled there. He arrived during the lockdown, but by liaising with the lovely staff, his room was set up with some of his furniture, his ornaments, pictures and photos, so immediately he felt confident and at home. Fantastic staff who are always happy to help.
Good day, and thank you for taking the time to send us that lovely review. We are extremely proud of the team at Jubilee Court, and they will be happy to hear their actions are appreciated. Have a lovely day!
Since my mother-in-law was first placed in Jubilee Court, she was wonderfully looked after with dignity, love and respect. When she was ready to pass in June, they took my father-in-law into her room (he was in Jubilee Court as well) to spend precious time with her, which was the best thing ever. My father-in-law loves all his carers. He is well and truly looked after. I've already told my son's if I ever need to go into care, I would only want to go into Jubilee Court.
Good day, and thank you very much for taking the time to share that story with us. We try our best every day to treat our residents with the care and respect they deserve. Please do keep in touch and let us know if we could assist you and the family in any way. Have a lovely day!
We're over the moon with Jubilee Court. It's such a lovely environment, and the staff are so warm and caring. It gives such peace of mind to know my grandfather is so happy and well cared for. Thank you.
Good day, and thank you for your kind words and for taking the time to complete this review of our wonderful home. We are extremely proud of Jubilee Court, and hearing this from you, gives us a feeling of contentment knowing we are doing something right and supporting amazing people every day. Kind regards.
Jubilee Court does a wonderful job and care with compassion for their residents. I love to follow the photos and updates on activities on Facebook. I would recommend this care provider without hesitation!
Good day, and thank you for the lovely review, do have a great day!
My mum came to Jubilee Court two months ago. She has settled in very well. The help and advice I received from the management prior to Mum coming to Jubilee Court were so valuable. When my partner and I visited to view the home and room, I came away knowing that 100% Jubilee Court was right for Mum. My family and I are happy to know that Mum is in a wonderful home with wonderful people who do really care. She is safe, happy and no longer lonely. She has made friends with the residents and carers. I visit Mum 3-4n times a week, and when I see Mum through the dining room window and her smiling and waving once she notices me, it makes me so happy. Mum chats to everyone, and says "they are all lovely". She loves the food, and she has put on weight! The staff on Holly Walk are wonderful and do an absolutely amazing job. They are so friendly, very approachable, very caring and always take time to talk to you; I am always updated about Mum. Mum's room is lovely, and it has all her personal items in it. We couldn't be happier. Thank you, all.
Good day, and thank you for that wonderful review of our care home; your kind words and ratings will be passed on to the team, who would be very pleased. Let us know if there is ever anything else we can do to support the family. Have a lovely day!
I cannot stress enough the hard work and care that goes into this home, there are a range of activities that bring everyone together, the surroundings give a sense of calm which is essential for residents and new residents.
Thank you so much to all of the staff who do a brilliant job in taking care of my Great Nan and other residents too, you really put our minds at ease as family members that our loved ones are safe and well taken of, that is priceless.
The staff are friendly, caring and nothing is too much trouble. They always find time to talk to relatives as well as spend time with all clients even if they have lots to do. Everyone is always smiling and happy. The home has a great atmosphere.
From the moment I visited the home for a visit, to when I bought our mother to the home, we were received with friendly faces, a brilliant care management and care team leader, plus all the splendid care staff. She has settled very well. I have ticked excellent to all because it is. I have been a carer for two years and this is second to none.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 December 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Jubilee Court.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Jubilee Court.
Meet the Team (4)

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it, as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers, which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents’ dignity is never compromised, and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well-maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection prevention and control standards to make sure our residents stay well.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jubilee Court to verify any information. View our terms and conditions. Jubilee Court has an Enhanced Service -more info.