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Jubilee Court

Hayward Close, Stevenage, Hertfordshire SG1 5BS
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It gives us peace of mind knowing she is well looked after. We cannot thank all staff enough.B S(Son of Resident/Service User)
Jubilee Court, Stevenage
A lovely care home with such friendly and welcoming staffCaroline G(Daughter-in-law of Resident/Service User)
Jubilee Court, Stevenage
I wouldn't hesitate to recommend this home to friends and family.Helen A(Daughter of Resident/Service User)
Jubilee Court, Stevenage

Jubilee Court is situated in a quiet residential area of Stevenage and provides a number of care options including residential care, specialist dementia care and short term respite care.

The interior of the home includes a number of beautifully designed open plan lounge-diners, each with its own kitchenette, helping to reflect a relaxing domestic environment and all complimented by a contemporary interior décor.

Jubilee Court features the Quantum Care Plaza which includes...  

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Care Provided by Jubilee Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 91 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,456N/A

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.

We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

Contact Jubilee Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Melissa King (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (91)
  • Single Rooms with ensuite Wet Room (91)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Jubilee Court Reviews (78)

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9.2

Jubilee Court has a Review Score of 9.2 (9.226) out of 10, based on 21 reviews in the last 2 years. Over all time Jubilee Court has 78 reviews.

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Showing 78 reviews matching selected criteria
Review from M P (Relative of Resident) published on 10 September 2019 Submitted via Postal Card
Overall Experience
Jubilee Court is amazing and the care my mother-in-law has received is second to none. The staff are friendly and caring, they are kind to everyone. There have been many challenges which have been worked through for my mother-in-law to make her comfortable and contented withing the Jubilee community.

Thank you to everyone at Jubilee Court we appreciate everything you do.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Jubilee Court

Thank you for this lovely feedback. We are very proud of our staff and the kind and caring manner in which they support our residents. Our in-house Training Department do a great job of ensuring everyone working in our homes, (and at HQ), receive appropriate training for their jobs. This helps...  

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Review from Lorraine S (Daughter of Resident) published on 15 May 2019 Submitted via Postal Card
Overall Experience

My mum moved into Jubilee Court at the beginning of March this year. My family and I couldn't be any happier. Jubilee Court is a home from home. The staff are amazing, nothing is ever too much for them. The residents are treated with dignity. My mum has made some new friends since moving in, she is participating in and enjoying all the activities that the home offers. She is enjoying the lovely food and company every day. The garden areas look lovely and welcoming. My family and I love the community feel about the home. I know that my mum loves it there the fact that she is both safe and well looked after is priceless for the family. I would 100% recommend Jubilee Court to others any day.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Jubilee Court

Thank you for this wonderful review. It is delightful to hear just how happy your mother and indeed your family are with the home and the staff here. A happy and supportive environment, with staff that genuinely care about the elderly, makes all the difference. We hope your mother will make many wonderful, new friends and continue to enjoy life at Jubilee Court for many years to come.

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Review from J K (Wife of Resident) published on 15 March 2019 Submitted via Review Postal Card
Overall Experience

I have found Jubilee Court to be warm, bright and friendly. The individual care is excellent. My husband has settled in very well and I am happy to visit him every day. The staff are caring and helpful. I am very lucky to have chosen this particular care home.

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Review from Lynette F (Relative of Resident) published on 26 November 2018 Submitted via Postal Card
Overall Experience
Just wanted to pass on a compliment from my aunt. When I came to visit her on Monday 5th November and she was in quite a negative mood but when I asked her how her day had been and she said "good staff", "staff help me" and "staff friends".

Every staff member I have seen interacts in such a caring and compassionate way with my aunt, I've been so impressed.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Jubilee Court

Thank you for your feedback which we very much appreciate and will forward to the team. We are very proud of our staff who genuinely care and support their residents with much patience and understanding and wonderful to hear that your aunt acknowledges them as her friends.

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Review from Jane D (Daughter of Resident) published on 22 November 2018 Submitted via Postal Card
Overall Experience

My father is self-caring, however, with dementia he often gets confused and the staff are extremely kind to him and always courteous. He is extremely happy living there and regards it as his home. Any queries I have are dealt with promptly and my opinions are always listened to. They always make me feel welcome and are very aware that all of the residents are important, it's their home and the staff very much treat it as such.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Jubilee Court

Thank you for these lovely words of praise for our wonderful staff. We always strive to deliver a first class service to both residents and their families and it makes our job that much more rewarding when we hear how happy people are with our services. We hope your father will continue to enjoy living at Jubilee Court for many years to come.

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Review from L P (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card
Overall Experience

Always very good.

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Review from Melanie A (Daughter of Resident) published on 17 September 2018 Submitted via Postal Card
Overall Experience

Good quality care from dad carers and cooks and all the staff at Jubilee Court who look after my dad with 24-hour care. Thank you.

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Review from Susan S (Daughter of Resident) published on 29 August 2018 Submitted via Review Postal Card
Overall Experience

All staff are approachable and caring, treating mum as an individual and meeting all her needs without hesitation. I am always welcomed as though I am in mum's home. If mum is unwell or on rare occasions, upset, I am contacted, talk with mum and she settles. Staff understand her as a person, they can see beyond the dementation, to the person who has lead a life and is still doing so with their support. There are always activities to stimulate and entertain. All housekeepers, carers and managers respect that this is her home and watch out for anything she needs.

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Review from L J C (Son of Resident) published on 21 August 2018 Submitted via Review Postal Card
Overall Experience
The home is clean and tidy.
All staff well mannered and friendly and give advice when required.
Homely, kind-hearted.
Good with everybody.

What else can one say?

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Review from Sheila R (Daughter of Resident) published on 17 July 2018 Submitted via Website
Overall Experience
My father has been at Jubilee Court for three years now, he calls it 'home'.
On entering, the atmosphere is calm and welcoming with no smells! The reception staff welcome you like an old friend, smiling and asking how you are. If you have concerns you can discuss them with any of the CTMs. The GP attends a regular ward round, as well as when needed. The hairdresser, shop and café are on the lower floor with easy access to the garden.
Care staff on the unit are very approachable, compassionate, hardworking and very professional. They say this is my dad's home, he regards them as friends. The laundry and domestic staff are all friendly and work hard. The food is excellent, the dining room designed like home with staff sitting with them.

Plenty of activities to do if wanted, suggestions from residents welcomed. Dad asked to go to a football match, the staff organised for a few to go to the local football ground, Dad thoroughly enjoy this outing.

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Review from James S (Resident / Service User) published on 9 March 2017 Submitted via Review Postal Card
Overall Experience

Care workers are lovely and helpful, nothing is too much. The meals are excellent. The cleaners do a great job. The results of the physio programme give you confidence for going home.

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Review from Winifred T (Resident / Service User) published on 11 January 2017 Submitted via Review Postal Card
Overall Experience

I find the staff very helpful and very caring. There has never been a cross word and nothing is too much trouble. I would recommend Jubilee Court to anyone and would not mind if I had to return. I can find nothing to criticise about at all.

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Review from Mary C (Resident / Service User) published on 8 December 2016 Submitted via Review Postal Card
Overall Experience

I received excellent care. The bedroom is always clean and tidy. Would have liked more soya products as I have an allergy. Lack of communication between the doctors and care staff.

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Review from Linda L (Resident / Service User) published on 5 December 2016 Submitted via Review Postal Card
Overall Experience

Came to Jubilee Court for rehab after fracturing my leg. Staff were very good and caring. Was a clean and happy environment. Food was good and plenty of it.

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Review from Audrey M (Resident / Service User) published on 1 December 2016 Submitted via Review Postal Card
Overall Experience

I have been a resident at Jubilee Court for the past three months. It has been a most unhappy period of my life but my burden has been lightened by the kindness and care I have received from the carers and staff at Jubilee Court who not only cared for my medical needs but gave me mental support above and beyond the call of duty. I shall always remember their kindness and care with grateful thanks. God bless all at Jubilee Court. Long may you provide such care to senior citizens in our times of need! Thank you, one and all

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Review from Dorothy C (Resident / Service User) published on 19 August 2016 Submitted via Review Postal Card
Overall Experience

The home is lovely and the staff are very friendly and kind. Unfortunately the level of communication between the the unit staff and the office is very erratic and leads to confusion and frustration. Issues such as management of controlled drugs being used on time never seems to be resolved.

Reply from Debbie Gilard, Communications Manager at Jubilee Court

The health and welfare of residents is our priority and we are disappointed that on this occasion the service was not of our usual high standards. We will ensure that your comments are passed to the home team.

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Review from Ellis T (Resident / Service User) published on 18 August 2016 Submitted via Review Postal Card
Overall Experience

Everybody here has been very pleasant and caring. One could wish the carers had more time but they are patient and tolerant of ones little accidents and I have not felt I am a nuisance, although I expect I am.

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Review from Jeannie C (Daughter of Resident) published on 22 December 2015 Submitted via Website
Overall Experience
My father who lived with dementia lived at Jubilee Court for almost 2 years. During this time he was cared for as I believe no one else would have been able to. The staff were amazing in that within the first few weeks they got to know him and what he liked to do, how he liked to potter about and liked to be busy helping staff. They allowed my father who was an intelligent man to read things to them, and help them with tasks, they played music which he liked and they listened and laughed at his continual jovial banter. My father became difficult to understand toward the end of his life but the staff enabled him to feel he was listened to and understood him which enabled him to maintain his self esteem and keep a sense of purpose. My father also liked to be up and awake at night, this was no problem to the staff, they found him things to do and even assisted him to compile a booklet of events in his life, which in later days could be used by staff as a topic of conversation.
I cannot praise the staff and managers of this home enough, it was a home for my father and as family we were always made welcome. Toward the end of my fathers life when he was too ill to move, we were presented with a bed which enabled us to stay with him right to the end of his life.

Thank you all at Jubilee. xxx

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (18) & Events (0)

News
  • 19 May 2026

    On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...

  • 15 Apr 2026

    Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...

  • 20 Jan 2026

    As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...

Upcoming Events

There are no upcoming events for Jubilee Court.

Awards / Recognitions (1)

  • 28 Feb 2020Recipient: Quantum Care Ltd

Accreditations

There are no accreditations posted yet for Jubilee Court.

Meet the Team (4)

Melissa King
Melissa KingJob Title Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

Nathan Burton
Nathan BurtonJob Title Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Emma Ash
Emma AshJob Title Deputy Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Gosia Rudnik
Gosia RudnikJob Title Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it, as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers, which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents’ dignity is never compromised, and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well-maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection prevention and control standards to make sure our residents stay well.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jubilee Court to verify any information. View our terms and conditions. Jubilee Court has an Enhanced Service -more info.