
It gives us peace of mind knowing she is well looked after. We cannot thank all staff enough.B S(Son of Resident/Service User)

A lovely care home with such friendly and welcoming staffCaroline G(Daughter-in-law of Resident/Service User)

I wouldn't hesitate to recommend this home to friends and family.Helen A(Daughter of Resident/Service User)

It gives us peace of mind knowing she is well looked after. We cannot thank all staff enough.B S(Son of Resident/Service User)

A lovely care home with such friendly and welcoming staffCaroline G(Daughter-in-law of Resident/Service User)

I wouldn't hesitate to recommend this home to friends and family.Helen A(Daughter of Resident/Service User)

Jubilee Court is situated in a quiet residential area of Stevenage and provides a number of care options including residential care, specialist dementia care and short term respite care.
The interior of the home includes a number of beautifully designed open plan lounge-diners, each with its own kitchenette, helping to reflect a relaxing domestic environment and all complimented by a contemporary interior décor.
Jubilee Court features the Quantum Care Plaza which includes...
Care Provided by Jubilee Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 91 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Jubilee Court for full pricing details and T&Cs.
Contact Jubilee Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Melissa King (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (91)
- Single Rooms with ensuite Wet Room (91)
Visiting
- Open visiting policy
Parking
- On-site parking
Jubilee Court Reviews (78)
Jubilee Court has a Review Score of 9.2 (9.226) out of 10, based on 21 reviews in the last 2 years.
Over all time Jubilee Court has 78 reviews.
My partner had a respite placement in Jubilee Court in September. The manager came out and did a thorough assessment, this has not happened with previous respites in other care homes. He had got Alzheimer's disease. Lovely room, friendly staff and the most dementia friendly respite I have witnessed so far. There was a picture of a Land Rover on his door which he loved. I was impressed with this personal touch. My friend visited and she was also impressed with what she saw. Hoping to get more respite later this year. There was a distinct lack of agency staff which proves they are able to retain staff. I was quite stressed and tired and really needed a respite break. Thanks to all the staff, receptionists, cleaners, catering, manager and all the nurses who provided personal care. I would highly recommend Jubilee court. Thanks again.
We truly appreciate your feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care and attention.
'A truly great place.'
We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality and care.
This care home has a lovely caring staff. The unit manager gives regular hugs to my Mum. There are lots of activities each week, the entertainment manager is fantastic. Sometimes there are trips out as well. I had to choose this care home during the pandemic and have never regretted my decision.
It warms our hearts to hear such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.
In her own words, Mum is very happy in her new home and appears to be very content and relaxed now that she's well settled in.
Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your loved one means the world to us!
I have been visiting Jubilee Court for many years ago now. Previously I was visiting another friend who has since died. I now visit another friend. She has settled in very well and the staff encourage her to join in with several activities. The staff are very welcoming to families and the residents. I always enjoy going there. The residents are treated so well.
We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure every resident receives the highest quality of care.
Our Mother has been in Jubilee Court since 9th Jan this year. We have noticed a marked improvement in her well-being, eats regularly, is dressed nicely, and is fed and watered well. The big plus is the staff administering her medication, this has seen her visual appearance improve and she is sleeping and eating better, due to the fantastic care.
Thank you for taking the time to share your positive experience with us! Hearing that our care home is making a positive impact on your Mother means the world to us!
The activity team are excellent there is always something going on, with trips out and visits from lots of organisations i.e schools, churches, dog visits, drama groups etc.
They also encourage residents to get involved in daily tasks like washing up, hovering etc which all help with stimulation and making people still feel useful. Mum loves keeping busy.
The laundry services could do with a bit of improvement, whites don't stay white for long.
But I walk away from visits feeling that Mum is safe and well looked after, which gives me peace of mind.
Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority!
The activities team are great and try really hard to encourage people to join in. The stimulation has been so good for my mum. I would like to say thank you to everyone at Jubilee Court, they do a great job.
The food is ok but could be improved a little.
Our team at Jubilee Court will be delighted to hear your kind words. Wishing you a great day!
Lovely staff, very professional and yet so friendly. The rooms are light airy and well-furnished. My sister is now a happy more confident person since she has lived here. I feel very comfortable when I visit and when I leave I know she is having the best of care.
Thank you for taking the time to share your positive experience with us! Hearing that our care home is making a positive impact on your sister means the world to us. Have a wonderful day!
The staff go above and beyond caring for the residents. They treat my dad as an individual and look after him as a valued member of the community.
We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care!
The majority (greater) off the staff are brilliant, attentive, personable, professional and good-humoured. Communication of mum's needs is very good. Occasionally and especially when more temporary staff are required, there is an understandable lack of continuity and sometimes conflictingly so. I am empathetic to staffing issues but not when it impacts my mum's welfare. Relayed in moderation and overall very happy with Jubilee Court and team.
Since my father moved to Jubilee Court, I have been impressed by the care he receives. He is always taken care of by the staff and I don't have to worry that he's in good hands. The home is always clean and tidy when I visit and the staff always welcoming. The staff have called me straight away when Dad has had falls, which I appreciate.
Thank you for your comment. The team at Jubilee Court will be delighted to hear your feedback.
Excellent quality of care. Staff genuinely care for patients needs and wishes as well as family input. Staff and management have been particularly helpful with medication distribution and very good at liaising with the hospital appointment as necessary. Easy transition from moving home into the care facility. Prices are very high and I feel are unfair to the resident if they wanted to invest more in leisure. Overall, lovely home with warm welcome at desk.
Thank you for your comment. The team at Jubilee Court will be delighted to hear your feedback.
My mum spent her final few months at Jubilee Court. In the short time she was a resident, Mum was well cared for by experienced members of staff who were clearly dedicated and hardworking. Mum often commented they “looked after me” and she seemed content and felt safe. The team were always friendly and helpful and showed much compassion in her final days and to us, her family, they couldn’t do enough. I would highly recommend this care home.
Your mother was a lovely woman and we miss her as I'm sure the family does as well.
Take care and have a good day.
I have been here for five weeks (six days of which were in hospital for a replacement hip operation) and have met with nothing but kindness, care, respect and a very cheerful atmosphere. Nothing is too much trouble for any of the carers or any other member of staff and all are a credit to the company they work for!
Thank you for your comment. The team at Jubilee Court are delighted to have you stay with them. Wishing you a great day!
Due to living overseas this has been the first visit to see Mum in Jubilee Court. As soon as we walked in to see Mum we instantly could see how at home she was. The atmosphere is warm and inviting and all of the staff have been beyond kind and friendly. Visiting Mum over the last three weeks we have not found one member of staff we didn't warm to. We can return to Australia knowing full well that our precious mum is with such wonderful, caring and kind hands. Great comfort has been bestowed on both Mum and ourselves. Knowing the amazing support is being given by such a professional caring team. A huge thank you to one and all.
Thank you very much for these very kind words, your mother is a lovely woman and we are thankful to have her spend some time with us at Jubilee court. Have a lovely day!
Of course, there's room for improvement, always will be, but the state and smell of the carpets needs looking into. The first thing you see is the carpets, they are tired and smell. The staff are brilliant the layout is good, the care my father receives is good, the cleaners do a grand job but are fighting a losing battle with the carpets, it's not a good impression when you walk onto the units. Staff 10, care 9, cleaners 9 food 9 but carpets 2.
Your feedback is important to us and has been shared with our facilities department. Have a good day.
The decision to move Mum into a care home followed the week after my dad had been taken into hospital (he sadly passed away the following week between Christmas and New Year). After a quick telephone call and a visit with the manager, I instantly knew that this is where Mum should be. Under the circumstances Jubilee Court were amazing. They welcomed Mum and she settled in easily, my anxieties soon passed after such a stressful time. The staff are caring and always have time for a chat with me. They know Mum and her needs well now and I don't think I could have found a better place for her. Any worries I have regarding Mum are dealt with. The reception staff are helpful and always greet you with a smile and a friendly chat. The entertainment team are excellent and always try to encourage Mum to join in.
We offer our sincerest condolences on the passing of your father.
Your mother is a wonderful woman and we enjoy our time with he. Please continue to visit and let us know if we can support the family in any other way.
Have a lovely day!
Mum always seems happy and well looked after. Staff are attentive and friendly to the residents.
Now my mum has settled into care, we, as a family, are more than happy with everything. The level of care and affection is wonderful. The only thing that leaves room for improvement still is the food, but I think it's improved more recently.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 December 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Jubilee Court.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Jubilee Court.
Meet the Team (4)

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it, as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers, which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents’ dignity is never compromised, and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well-maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection prevention and control standards to make sure our residents stay well.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jubilee Court to verify any information. View our terms and conditions. Jubilee Court has an Enhanced Service -more info.