Submit a Review for Brook House Nursing Home
8a Nelson Road, New Malden, KT3 5EA
View full details of Brook House Nursing HomeLatest Reviews for Brook House Nursing Home
27 January 2026
My mother was only in Brook House for 4 weeks but she was well cared for.
The reception staff were very welcoming and remembered our names which made the experience feel much more personal.
Mum couldn't eat while there but the food always looked good.
15 January 2026
I have found that everybody is very helpful and kind
04 November 2025
My overall experience is that Brook House Nursing Home is very good. They have cared and supported my husband for the last 3 months very well.
The Nursing staff have been approachable and always answered any questions I may have, always finding time to do so.
Activities keep the residents busy and
entertained
Carers do a good job, caring for my husband
There is a family feel about the home which I really appreciate.
Management is excellent an approachable.
29 September 2025
Derek stayed for 2 weeks, respite. Staff were all very caring, Seena, Veena, Marc, are all exceptional both with their care & efficientcy. Emma-Louise us an outstanding housekeeper. The care home is kept very clean & tidy. Natasha organised the activities for the residents and she is also very
caring & organised.
23 April 2025
Absolutely perfect. All has made my uncle better. Superb care and love and affection. I highly recommend Brook House. Excellent service. He misses you all already. Thank you for looking after him.
14 March 2025
My mother-in-law has been a resident for nearly four years since a fall that fractured her hip. Her dementia is slowly progressing and she is now mid stage. She has been very well cared for by the staff who are very good and patient with her. I would recommend this as a great place with plenty of
activities and entertainment which keep all the residents engaged. From the manager down everyone is approachable and happy to help in any way.
14 March 2025
Mum is extremely well looked after by all the carers and the nursing staff, considering her mid stage dementia. There are lots of activities and entertainment for the residents which Mum enjoys. It's the best place for her to be and the family are really happy that she's there.
14 March 2025
Mum has been a resident at Brook House for almost 3 years. During that time I have been impressed with the kindness & care shown to her. She can be difficult to deal with at times but their patience & attention is very appreciated.
30 October 2024
Wonderful, beautiful home for my mother. Everybody who works there is happy, helpful and kind.
Facilities are perfect from TV room, dining room down to the library.
Nice activities organised from knitting to readings and TV room.
Mother's own room always clean and tidy.
Thank you everyone.
P.S.
and good taxi service organised when required.
09 September 2024
Very happy with all aspects of my wife's care.
28 August 2024
This is based on my friend's first month at Brook House Nursing Home hens the three "good" ratings are really "don't know yet"!
Brook House has made this an, overall, excellent experience from my very first contact. Professional, friendly and caring throughout and the atmosphere is caring and
relaxed, helping my friend to settle in well.
27 February 2024
My mother started her residency in August 2023. All of the staff I have interacted with are helpful and caring. This especially applies to the nurses and reception staff who I have most interaction with.
The home, itself, appears clean however there are clearly signs that the property requires some
maintenance. Other relatives of residents have mentioned that the furniture in some rooms is in poor condition and requires replacing but that is not my experience with my mother.
I recently attended a meeting with the new manager and senior nurse who went through plans for improvements to the property and general care of residents in terms of activities, food etc. It all sounded positive and time will tell if those plans are put in place.
I have no doubts that improvements can be made but that being said, my mother is treated well and looked after properly. The only issues have been with occasional friction with other residents which is difficult to manage in that type of environment.
21 February 2024
My mother moved into Brook House Nursing Home a few months ago and we have been really pleased and grateful for the quality of care she has received from the whole team. It was a stressful transition for my mother and she continues to struggle from time to time. The staff have handled this very
professionally and with compassion, which has been really appreciated. The home is clean and well-maintained, which is another positive aspect. There are ancillary services such as hairdressing available, as well as dedicated staff who manage daily activities, including outings. Communication with relatives is excellent. Staff are very accessible and are always prompt with their responses. Overall, the home and staff give you a great deal of confidence that your loved one is being well looked after and that has been reflected in all our dealings with them. It really does give you peace of mind for what is always a worrying process. I would highly recommend Brook House to everyone.
09 October 2023
I have always found the staff to be very caring and professional and look after my sister very well.
25 August 2023
I'm not happy with my condition (health) but the care and support are excellent to me and my family and helps me keep positive. My room is lovely and I especially enjoy the access to my garden via my room. The reception welcome is absolutely brilliant and I am regularly informed of things happening
in the home.
17 August 2023
My mother received excellent care.
Everyone from the nursing staff, healthcare assistants, catering and cleaning all were so helpful and friendly.
The home is spotlessly clean.
07 August 2023
My mother was first introduced to Brook House Nursing Home in early 2020 during the covid period. She was made to feel welcome and safe even in lockdown where residents and loved ones had a challenging time, including the marvellous staff. The Alzheimer’s disease had taken her before she became a
resident and Brook House took time to comfort her and make her feel comfortable and special. The staff and especially her one-to-one carer cared for her in the most loving way, and brightened up what was a very challenging time for her.
The whole family would like to say a big thank you to the whole Brook House team for the love and affection shown to my mother right up to the day she left us.
26 December 2022
My mum has been in the care home for some time. She is well looked after and very happy. The place is very clean and the staff are very friendly. They try and get all the residents to join in with activities.
04 November 2022
A beautiful home, providing excellent care throughout difficult times. Friendly, warm and caring staff who treat residents with dignity and compassion.
09 August 2022
I am very impressed with the staff and care given to the residents. A very secure building while feeling open and friendly. I first visited a friend about 9 or 10 years ago when Brook House was built. The improvements to the building have been very good. One of the best homes in the area. Thanks to
everyone involved.
Latest Reviews for Brook House Nursing Home
27 January 2026
My mother was only in Brook House for 4 weeks but she was well cared for.
The reception staff were very welcoming and remembered our names which made the experience feel much more personal.
Mum couldn't eat while there but the food always looked good.
15 January 2026
I have found that everybody is very helpful and kind
04 November 2025
My overall experience is that Brook House Nursing Home is very good. They have cared and supported my husband for the last 3 months very well.
The Nursing staff have been approachable and always answered any questions I may have, always finding time to do so.
Activities keep the residents busy and
entertained
Carers do a good job, caring for my husband
There is a family feel about the home which I really appreciate.
Management is excellent an approachable.
29 September 2025
Derek stayed for 2 weeks, respite. Staff were all very caring, Seena, Veena, Marc, are all exceptional both with their care & efficientcy. Emma-Louise us an outstanding housekeeper. The care home is kept very clean & tidy. Natasha organised the activities for the residents and she is also very
caring & organised.
23 April 2025
Absolutely perfect. All has made my uncle better. Superb care and love and affection. I highly recommend Brook House. Excellent service. He misses you all already. Thank you for looking after him.
14 March 2025
My mother-in-law has been a resident for nearly four years since a fall that fractured her hip. Her dementia is slowly progressing and she is now mid stage. She has been very well cared for by the staff who are very good and patient with her. I would recommend this as a great place with plenty of
activities and entertainment which keep all the residents engaged. From the manager down everyone is approachable and happy to help in any way.
14 March 2025
Mum is extremely well looked after by all the carers and the nursing staff, considering her mid stage dementia. There are lots of activities and entertainment for the residents which Mum enjoys. It's the best place for her to be and the family are really happy that she's there.
14 March 2025
Mum has been a resident at Brook House for almost 3 years. During that time I have been impressed with the kindness & care shown to her. She can be difficult to deal with at times but their patience & attention is very appreciated.
30 October 2024
Wonderful, beautiful home for my mother. Everybody who works there is happy, helpful and kind.
Facilities are perfect from TV room, dining room down to the library.
Nice activities organised from knitting to readings and TV room.
Mother's own room always clean and tidy.
Thank you everyone.
P.S.
and good taxi service organised when required.
09 September 2024
Very happy with all aspects of my wife's care.
28 August 2024
This is based on my friend's first month at Brook House Nursing Home hens the three "good" ratings are really "don't know yet"!
Brook House has made this an, overall, excellent experience from my very first contact. Professional, friendly and caring throughout and the atmosphere is caring and
relaxed, helping my friend to settle in well.
27 February 2024
My mother started her residency in August 2023. All of the staff I have interacted with are helpful and caring. This especially applies to the nurses and reception staff who I have most interaction with.
The home, itself, appears clean however there are clearly signs that the property requires some
maintenance. Other relatives of residents have mentioned that the furniture in some rooms is in poor condition and requires replacing but that is not my experience with my mother.
I recently attended a meeting with the new manager and senior nurse who went through plans for improvements to the property and general care of residents in terms of activities, food etc. It all sounded positive and time will tell if those plans are put in place.
I have no doubts that improvements can be made but that being said, my mother is treated well and looked after properly. The only issues have been with occasional friction with other residents which is difficult to manage in that type of environment.
21 February 2024
My mother moved into Brook House Nursing Home a few months ago and we have been really pleased and grateful for the quality of care she has received from the whole team. It was a stressful transition for my mother and she continues to struggle from time to time. The staff have handled this very
professionally and with compassion, which has been really appreciated. The home is clean and well-maintained, which is another positive aspect. There are ancillary services such as hairdressing available, as well as dedicated staff who manage daily activities, including outings. Communication with relatives is excellent. Staff are very accessible and are always prompt with their responses. Overall, the home and staff give you a great deal of confidence that your loved one is being well looked after and that has been reflected in all our dealings with them. It really does give you peace of mind for what is always a worrying process. I would highly recommend Brook House to everyone.
09 October 2023
I have always found the staff to be very caring and professional and look after my sister very well.
25 August 2023
I'm not happy with my condition (health) but the care and support are excellent to me and my family and helps me keep positive. My room is lovely and I especially enjoy the access to my garden via my room. The reception welcome is absolutely brilliant and I am regularly informed of things happening
in the home.
17 August 2023
My mother received excellent care.
Everyone from the nursing staff, healthcare assistants, catering and cleaning all were so helpful and friendly.
The home is spotlessly clean.
07 August 2023
My mother was first introduced to Brook House Nursing Home in early 2020 during the covid period. She was made to feel welcome and safe even in lockdown where residents and loved ones had a challenging time, including the marvellous staff. The Alzheimer’s disease had taken her before she became a
resident and Brook House took time to comfort her and make her feel comfortable and special. The staff and especially her one-to-one carer cared for her in the most loving way, and brightened up what was a very challenging time for her.
The whole family would like to say a big thank you to the whole Brook House team for the love and affection shown to my mother right up to the day she left us.
26 December 2022
My mum has been in the care home for some time. She is well looked after and very happy. The place is very clean and the staff are very friendly. They try and get all the residents to join in with activities.
04 November 2022
A beautiful home, providing excellent care throughout difficult times. Friendly, warm and caring staff who treat residents with dignity and compassion.
09 August 2022
I am very impressed with the staff and care given to the residents. A very secure building while feeling open and friendly. I first visited a friend about 9 or 10 years ago when Brook House was built. The improvements to the building have been very good. One of the best homes in the area. Thanks to
everyone involved.