I have always found the staff to be very caring and professional
Diana B (Sister of Resident)
the care and support are excellent to me and my family and helps me keep positive.
Ann S (Resident)
Wonderful, beautiful home for my mother. Everybody who works there is happy, helpful and kind.
Anthony W (Son of Resident)
All Fees are subject to a full assessment by the care home
These prices are only a guideline, please contact Brook House Nursing Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Brook House Nursing Home has a Review Score of 9.6 (9.608) out of 10, based on 10 reviews in the last 2 years.
Over all time Brook House Nursing Home has 98 reviews.
5.0 out of 5
Thank you so much for your wonderful feedback, Veronica, we're so happy to hear that your uncle is doing better and enjoyed his stay at Brook House! It means so much to us that our team could make such a positive impact. We all miss him too and wish him all the best! Thanks again for your lovely words, we'll pass them on to the rest of the team!
5.0 out of 5
Thank you so much for taking the time to share your feedback, Robin, we know how challenging it has been for your mother-in-law and your family and it's great to hear that our team are doing a good job of looking after her. We're very proud of our them and their commitment to person-centred care and your recognition of our efforts means the world! Thanks again for your lovely review.
5.0 out of 5
Thank you so much for your lovely feedback, we're so pleased to hear that Mum is enjoying herself and it's great to see her engaging with the activities and entertainment we put on. It's wonderful to hear that your family are assured in her care - we really appreciate your trust in us!
4.0 out of 5
Thank you for your review, Anita, we're so glad to hear that our team's kindness and compassionate has left a lasting impression with you. It's our privilege to care for Mum and we're so glad she's a part of our community!
5.0 out of 5
Thank you so much for your lovely review. We're delighted to hear that your mother feels at home here at Brook House and that you're pleased with the facilities and activities we provide. It's wonderful to know our team's kindness and helpfulness have made a positive difference and we're glad the room is always kept to your standards. We're also happy to hear the taxi service has been useful! If there's ever anything else we can do, please don't hesitate to let us know.
4.0 out of 5
Thank you for your kind feedback. We're so glad to hear that you're happy with the care your wife is receiving at Brook House. Your satisfaction means a lot to us and we're committed to continuing to provide the best possible care for her.
5.0 out of 5
4.0 out of 5
Thank you for taking the time to share your experience with Brook House Nursing Home. We appreciate your positive feedback regarding the helpful and caring nature of the staff, particularly the nurses and reception staff. It's reassuring to hear that your mother is being treated well and looked after properly. We also acknowledge your observation about the property requiring some maintenance and the mention of furniture in poor condition in certain rooms. It's encouraging that the new manager and senior nurse have discussed plans for improvements during the recent meeting. We look forward to witnessing the successful execution of these plans, fostering a more comfortable and well-maintained environment for all residents. Your perspective is valuable and we're grateful for your openness in sharing both positive aspects and areas for improvement. We wish your mother continued well-being and comfort during her residency at Brook House Nursing Home.
5.0 out of 5
Thank you for taking the time to share your positive experience with Brook House Nursing Home. We appreciate your feedback and are delighted to hear that your mother has received quality care from our team. It's heartening to know that staff have handled the transition professionally and with compassion, providing support during what can be a challenging time. We are pleased to hear that the cleanliness and maintenance of the home meet your expectations and that ancillary services, such as hairdressing and daily activities, including outings, contribute to a well-rounded and comfortable environment for residents. Communication is crucial and we're glad to learn that our staff at Brook House excel in this aspect. It's reassuring to know that they are accessible and prompt in their responses, fostering a strong connection with the families involved. Thank you for recommending Brook House Nursing Home. We wish you continued satisfaction with the care at Brook House.
5.0 out of 5
Thank you for your feedback about the care provided at Brook House Nursing Home. It's great to hear that you've consistently found staff to be caring and professional, ensuring the well-being of your sister. Your review is greatly appreciated.
4.0 out of 5
Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. The environment we strive to create in our care homes is uplifting and joyful, allowing people to enjoy their time whilst receiving the necessary care. We appreciate your kind words and they will be passed on to the rest of the team.
5.0 out of 5
Thank you for your review and positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
5.0 out of 5
We deeply appreciate your feedback. It's truly touching to hear that your mother felt welcomed and safe during her time at Brook House Nursing Home. Our staff's dedication shines through in their commitment to providing comfort and care, particularly during challenging times. We're honored to have been part of your mother's journey, and we're glad that our team, especially her one-to-one carer, could make her feel comfortable and special. Your kind words mean a lot to us, and we extend our gratitude to your whole family for the trust you placed in us.
5.0 out of 5
Many thanks for your positive review, our staff are highly motivated to deliver person-centred care. With the help of our lifestyle leads, we are always aiming to inspire moments of joy for our residents, also allowing our residents to remain social and pursue new interests and hobbies. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
5.0 out of 5
Thank you for such a positive review. Our highly experienced team, aim to always provide the best care for your loved ones and aspire to make a difference in the lives of those we engage with. We appreciate your kind words and they will be passed on to the rest of the team.
5.0 out of 5
Thank you for taking the time to leave such a positive review. Our team prides ourselves on providing the best possible care in a relaxed and friendly atmosphere. Our residents are our number one priority, and we are always aiming to inspire moments of joy throughout their day-to-day lives. Your kind words will be shared with the team.
4.0 out of 5
5.0 out of 5
4.0 out of 5
5.0 out of 5
The Review Score of 9.6 (9.608) out of 10 for Brook House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
I started my career in Healthcare at the age of 17, joining the Ambulance Service where I trained and qualified as a Paramedic. My career in healthcare has been varied with time spent in the Ambulance Service, Repatriation Services, NHS Hospitals and Nursing Homes.
I am very proud of the team we have here at Brook House. I know that they provide care to our residents just as they would wish for their own family members.
Please feel free to stop by for a chat or to take a look at our wonderful home!
My journey as a Care Home Administrator began in 2017. I have been a part of an outstanding team, and I hope to create the same vital impact at Brook House. It is fulfilling and satisfying to provide high-quality care and service to the clients/residents. I am excited to share my knowledge and experience with the team of Brook House. It is an honour to be part of a fantastic team here where everyone is one big family.
I look forward to our team reaching our goals and consistently providing outstanding care. I am ready to learn new things and develop my skills throughout my journey at Brook House.
‘TEAMWORK MAKES THE GOAL WORK’
I have been working at Brook House since January 2019 as a housekeeper. I enjoy my job in every way and I love spending time with all the residents. I also take great pride in creating and maintaining a clean, tidy and safe home for residents and their guests to enjoy.
When I am at home, I love spending time with my family. I have two beautiful daughters that I am very proud of. One of my biggest passions is horse riding. My favourite activity is to take my horses Freddie and Eddie to Richmond park for a ride.
I am a Team Leader and Brook House’s Dementia Champion. I enjoy working alongside a great team of people who take time in their roles to offer a Person-Centred approach to Care and work closely with our residents to ensure they live in a Happy, Safe and Comfortable home.
I have always had a keen interest in Dementia and Brain Injury after my Brain Tumor was operated on and successfully removed in 2002. I feel this has brought me a natural empathy and understanding of people and their symptoms and side effects, and l feel this helps me in my role as Dementia Champion. I joined The Future Care Group in 2019 as l could see the company has a good reputation for Dementia Care and strive to improve their Quality of Care, along with their Core Care Values, which are promoted and lived every day within their homes.
Hi, my name is Rose. I am a Registered Nurse at Brook House and and it is my first place of work in the UK. I joined the home in April 2021. Before that, I worked as a nurse back in India. I have more than two years of experience working in Transfusion medicine.
I joined Brook House because I believe that I could provide compassionate care to residents and that I would have meaningful interaction with them on day to day basis. Personally, this brings me immense satisfaction.
I like to spend my spare time with my family and friends or exploring new things and places.
Hi, my name is Arthur Krall and I have been working in the Brook House since 2013. I joined as a Laundry Assistant and grew into the position of Chef Manager.
I take my job very seriously as nutrition is extremely important for the elderly.
I enjoy speaking with our residents and discovering their likes and dislikes, so I can cater to their individual preferences.
My Name is Natasha, the Lifestyle Lead at Brook House Nursing Home.
I am thrilled to be part of the Brook House family, I enjoy bringing a sense of happiness and connection to those I care for and I’m looking forward to continuing this, and more, with the lovely residents of Brook House.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook House Nursing Home to verify any information. View our terms and conditions. Brook House Nursing Home has an Enhanced Service - more info.
