Brook House Nursing Home, New Malden, London
Brook House Nursing Home, New Malden, London
Brook House Nursing Home, New Malden, London

Brook House Nursing Home offers an ideal interior for older people with care needs and also for specialist dementia care provision for adults diagnosed with conditions like Alzheimer's.

The service is based around a strong focus on comfort and compassion at all times, with well-trained staff equipped to achieve their full professional as care professionals.

Landscaped gardens are popular with residents, while the home also has IT facilities, a library and hair salon.

Group: LRH - Homes

Person in charge: Kamal Gill (Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 60+.

Single Rooms: 32

Rooms with ensuite WC: 32

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brook House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Brook House Nursing Home has a Review Score of 9.7 (9.727)

The Review Score of 9.7 (maximum of 10) for Brook House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 63 Reviews over all time. This Average Rating is also the rating value for Brook House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 58 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.727 for Brook House Nursing Home is calculated as follows: ( (562 Excellents x 5) + (155 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 740 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brook House Nursing Home is based on 58 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 58 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    49
  • Good
    13
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brook House Nursing Home?

  • Extremely LIKELY
    58
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brook House Nursing Home

  • Daughter of Resident/Service User
    17
  • Son of Resident/Service User
    14
  • Grandson of Resident/Service User
    5
  • Wife of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    4
  • more

A very friendly place, with staff actively looking after the residents. Comfortable and welcoming.

Activities for the residents is clearly an important part of the philosophy and practice - and done well.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

After a very difficult couple of years, Mum entered Brook House in March 2017. For me, it was a relief that she was in a safe environment. Mum is extremely well looked after.
Whenever I visit there are always plenty of staff on duty who are always cheerful and very accommodating.
My bother and sister have learning difficulties and when they visit Mum, the staff always make sure they are looked after so well.
I would recommend Brook House to anyone.
Thank you.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the care given to my brother and welcome to me when visiting.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The care my mum in law receives from the staff at Brook House has been amazing. They show genuine kindness and compassion to her and also to us.

It has made what was a difficult decision so much easier and has given us confidence and reassurance.

My mum in laws needs have changed over the last year and the staff are always incredibly adaptable and keep us well informed.

I cannot speak highly enough of Brook House and the staff.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent service extremely happy to know my nan is being looked after to the highest standard. Lovely place.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The condition of my mother in law seems to have improved a lot since she moved here. We can see that she is much more alert now.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Brook House for the last three years. She has been looked after very well. Staffs are very kind and caring. Thanks to all.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother has been a resident at Brook House for more than four years and has always enjoyed kindness and consideration as well as receiving a high standard of care. Due to his health condition, he requires high maintenance and the staff at Brook House have been always been extremely caring and efficient.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad receives truly excellent care at all times. He looks far better now having been at Brook House for seven months than he was at home in the last few years. He is also much calmer and relaxed. He was very anxious at the start but all his carers have done a tremendous job making him feel very welcome in his new home. They could also not be more welcoming to us each time we visit. The varied events they run for the residents are fantastic. They also welcome members of the family to join in which is greatly appreciated. We have been so impressed with Brook House, so much so we recommended it to one of mum and dad's neighbours who recently spent his last few weeks there before he sadly passed away. His wife told me today that the care she herself has received since his death last week has been unbelievably good and comforting. We simply would not want dad to be anywhere else.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great staff always there to help will always accommodate you whilst being there, and so pleased my nan is being really well looked after!

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent!

I am very grateful for everything they do for my nan. I have found it incredibly hard to lose my amazing nanny to dementia. Thank you for everything!!!

Could not fault in any way.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff here are excellent and demonstrate a real sense of care for the residents. The rooms are clean and activities are well organised.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the quality of care and the attitude of the staff. They are most helpful and considerate.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has been resident at Brook House since June 2017 and his recovery has been nothing short of miraculous. We all doubted that he would ever make a full recovery from his fall but is now almost ready to be discharged. The staff have been kind, friendly and caring, especially in the early days when my friend needed 24/7 care.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Very excellent in all areas. Care, activities and wonderful staff. Very clean, friendly and helpful. Mum is happy since coming two and a half years ago.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Unfortunately, mum had to move to Brook House from a previous home where she had been asked to move on due to perceived 'Challenging Behaviour'. As you can imagine, this was extremely stressful and upsetting for mum and the family, but the staff here have been fantastic helping mum settle and the management team have been great assisting us with funding issues and the logistics of the move. We are now glad the move has happened and are of the opinion that fate has dealt us a positive hand and mum is now in a home where she will be cared for and she will flourish. I wouldn't hesitate to recommend Brook House.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found all the staff at the home very helpful. The care that my mother has is as good as I could wish for. The home is clean and modern. The food is OK but there might be room for improvement.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother has been a resident of Brook House nearly 4 years now and I must say we are very pleased with the care she receives. The staff are very caring and understanding with the needs of the residents and feel that they do the best they can. They work very hard in what must be sometimes very challenging situations.
We feel that we can come and visit at any time and that any concerns are usually dealt with quickly.
Thank you for all your hard work...... It is appreciated.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother in law has been looked after by the staff of Brook House for over 2 years. I have found the level of care provided to be of the highest standard. They show great affection and patience to my mother in law and she responds to them. They are always welcoming and courteous when I visit Brook House. I can’t thank them enough.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident for a few years and I cannot but highly commend the staff who take daily care of him. They have the utmost compassion for the residents and I salute them. All in all, I couldn't wish for a better home for my husband to spend his last remaining years - my heart is full of gratitude.
Thank you, Brook House.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brilliant care, from start to finish! Couldn't have asked for better staff and care for my grandad.
Everyone has been very helpful and supportive 5 starts all round.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is the third care home my husband has been in and by far the best There is a very calm and caring atmosphere here and the carers have been very patient and sweet. It is very clear who is in charge and I am always kept informed about my husband's care. The team here should be very proud of the high standard of care they achieve.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I feel that the home is very welcoming and good care is taken of my mother. She is always happy when I come to visit.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Overall feel of the nursing home is good and lively. Staffs are very friendly and caring. Residents are very well looked after.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Brother-in-law is at Brook House since 2014. He is been treated with all respect and dignity. Family is always updated regarding all care and treatment. Amazing and wonderful staff and care. I would extremely recommend to anyone who needs similar care.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my grandma at Brook House Nursing Home. The staff always greet you and there is a warm and friendly atmosphere at the home.
The building is light airy and the rooms are fresh and clean. My grandma has her own en-suite shower and toilet. She can no longer wash and dress herself, but the staff make sure her hair is neat and tidy and her clothes are always coordinated perhaps little things but so important when respecting a persons dignity. The staff are extremely skilled and our grandma is very well looked after at Brook House.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since my Mother moved to Brook House in September 2016 I have been delighted with the standard of care she receives. The home is clean and bright, Mum has a lovely room and is always treated with respect and dignity. The staff are dedicated and treat Mum with care and kindness at all times. I feel totally reassured that Mum is safe and well looked after.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I have always found the staff to be caring and interested in my mum. The food and drink is good and varied. The nursing home is always met clean and hygienic. All staff are helpful and ready to answer questions.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Professional support and care given by the permanent staff to the residents are excellent. They show dignity, respect and courtesy to both residents and relatives and have a great understanding of the difficulties associated with dementia.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Rooms: Excellent

Value for Money: Good

We have been thoroughly impressed with Brook House. All of the staff seem genuinely caring and Granddad has loved his time there.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My grandad had been rotting in hospital with delirium for months and was deteriorating badly.
Since he moved to Brook House we have seen a remarkable improvement and he is very nearly back to his best.
The staff are amazing and have been throughout not just to him but to the whole family.
He should be ready to go home soon and his biggest worry is that he will miss the staff!
Brook House deserve huge credit and I can't thank them enough, I would certainly recommend to anyone.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Very happy with Brook House. Grandad has made great progress and is extremely happy with staff and treatment.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and staff here have been fantastic for my father. The staff are very supportive and really go out their way to make my dad's care the best he can have.

How likely would you be to recommend Brook House Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent care, helpful staff and very clean and tidy. My wife has been a resident for 4 years and the care is as good as it was in the beginning. One particularly excellent thing is the way activities are put in place.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I find the care home excellent. The staff are very caring and friendly. My husband is well looked after. He has always been funny with his personal cleanliness and the staff work hard to assist him in this.
I feel the meals could be more varied and a variety of vegetables would be welcome.
The care home is very comfortable and welcoming to visitors.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident of Brook House earlier this year. During this time the home provided a friendly, caring, warm and clean environment where residents were looked after and treated with respect and kindness. Individual rooms were very pleasant and staff were always welcoming and cheerful. The nurses were knowledgeable and responded well to requests and enquiries. Social events were held regularly for residents, and relatives/friends were always invited to attend these.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has lived at Brook House for nearly 4 years and although some of the staff have changed, the attitudes remain the same.

Staff always want to help residents, even some of those who have very challenging conditions (typically due to dementia) and are willing to spend time with those who need extra help.

The home also organises a lot of activities for residents, who are free to choose which ones they join in.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From the beginning when my husband was sent from the hospital to Brook House Nursing Home, the staff have been brilliant. My husband was very bad with him hitting out, kicking, punching and shouting abuse at the staff, this is because he has delirium. They had to put up with a lot but know it wasn't really his fault. I couldn't have coped with it if he had come home. The food must be better as he lost a lot of weight when he was in the hospital.

How likely would you be to recommend Brook House Nursing Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My brother-in-law has been cared for very well and has really improved since first going to Brook House Nursing Home.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good. My brother is very well looked after in this care home. Many thanks.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have nothing but good things to say about Brook House Nursing Home. Since my father has been a resident I have found all of the staff to be polite, friendly and very helpful. We are always kept well informed as to what is going on and how my dad is doing. My dad is very well looked after and he is very happy with his care. I could not have wished for him to be in a better home and would highly recommend Brook House to anyone looking for a great, friendly care home.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff at Brook House Nursing Home have always been helpful. Professional, caring and friendly.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care has been exceptional in all aspects of the stay.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife and I are very pleased with the care of our friend and the patience and kindness shown to a person who needs 24-hour care and is quite demanding to look after. He can be very aggressive and doesn't want to sit still very long. As his memory is poor, he soon forgets being fed or taken to the toilet and wants everything 'now'! We do not believe we could get much better care for him anywhere.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother was admitted to Brook House after discharge from hospital under an End of Life Plan. During her short stay until her passing, she was treated with dignity, respect, care and warmth. The staff communicated in every way with family members taking time (and great sensitivity) to keep us informed as to my mother's condition and possible outcome. I cannot thank all the staff enough for making my mother's passing as calm, gentle and pain-free as possible. Many thanks.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Pleased with the home in all aspects as with the staff who are exemplary.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very well run establishment with wonderful staff.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

During our mother's long stay at Brook House Nursing Home, we had peace of mind knowing she was in a safe and caring environment. Sadly she passed away peacefully after a long slow illness. The staff were wonderful, very kind and always ensured our mother was treated with dignity and respect during her final days. Nothing was too much to ask for - our requests were always addressed - they would go the extra mile.
The staff are friendly and approachable.
We know our mother had happy times at Brook House, it was her home. The many lovely parties and entertainment, as well as activities, helped brighten the lives for everyone.
We could not have wished for a better place.
Thank you.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Brook House Nursing Home is a very friendly environment. The carers are kind and considerate. Being a new build, the rooms are modern and airy.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My Mother recently joined Brook House. We have had regular contact with the 2 male nurses who are in charge of my Mother's care. Communication is excellent, our questions and concerns are promptly dealt with in a sensitive way. The nurses have an extremely high level of understanding in relation to Dementia/Alzheimer's and my Mother's needs. This understanding, dedication and compassionate approach is reflected in the work of the carers and the ethos of the home.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The nurses and carers and supporting ancillary (and admin) at Brook House are caring, kind and offer a high standard of care.
As my mother has high dependency needs, sadly, although with their best standards offered, the carers and nurses are often 'stretched'. The activities, for when my mother could join in were and remain good. I believe Brook House, for my mother's needs, is the best for her and am satisfied she is in the right nursing home.

How likely would you be to recommend Brook House Nursing Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I continue to be delighted with the care and attention that mum receives at Brook House Nursing Home. The genuine warmth and quality of care she receives from the whole team is incredible. Their knowledge of mums needs, challenges and personality is impressive and provides us with great comfort that she is looked after in a very personal way. She is included in all the social activities as far as possible and we are always made to feel extremely welcome by the staff whenever we visit. The whole atmosphere is one of genuine concern and support for the needs of the residents and of their wellbeing. Brook House Nursing Home is a great example of how care should be delivered, despite the varied & demanding challenges of the residents.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall standard of care is good. Generally, I am treated with dignity and respect. I would like to spend more time in the pleasant garden, weather permitting, or sit on the patio in the summer.
The cleanliness of the home is excellent, the menu has lots of choice and the food is well presented and of a high standard.
Self-funding entirely so is extremely expensive without any benefits from the local authority or NHS.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I always feel welcome when I visit my dad. He is very well looked after. There are often activities going on in the room where dad sits and, although he doesn't join in, he is able to observe what is going on. I am happy that his key-worker has taken the trouble to find out more about what my dad likes and dislikes, to help make his day more interesting.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The most important aspect of the care home is the staff. My mother finds nearly all of them kind. She is treated with dignity and her wishes respected. Although she is completely deaf and chair bound, she is sensitive to the atmosphere and people around her which she finds caring and safe. He great delight is any animal visitors - the home puts on farm visits and some of the staff go out of their way to bring any visiting dog to her to say hello! She is not forced into activities she doesn't want to do, but staff regularly check up on her in her room.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We are very satisfied with Brook House Nursing Home. The home ensures out mother's need which is high are met.
The standard of care is high and any concerns are always addressed.
There are parties, activities and entertainers which help make the atmosphere enjoyable and lighter. The staff are dedicated and kind.

How likely would you be to recommend Brook House Nursing Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

In my opinion, the home is very good. The care staff are very good with residents and treat them with dignity. I have been going round every other day and have no complaints and that's since 2014.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad came to Brook House last year and has been very well cared for from the day he arrived. Staff have done well to get to know is character and treat him as an individual including his eccentricities. The staff here have gone the extra mile by allowing my dad to participate as if he were "still employed" which gives dad a sense of purpose. Also, I've been here when Brooke House put on special events. The latest for valentines day where my dad loved singing all the old tunes with a very talented opera singer.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My father is currently at Brook House and I've been thoroughly impressed with the level of care given. The staff are fantastic. The manager is lovely. The nurses are very good and really caring. They really understand my father's condition and are proactive in making life as comfortable as possible. The care assistants are all lovely and are genuinely very nice to all patients. And they have a good social/events lead who is really good at bringing energy and love to the residents.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

The staff are caring, kind and have a real rapport with the clients in their care. My mother is well looked after and all her needs are met. The food is of the highest quality. The staff are quick to respond to my mothers needs when they arise. I am confident that she is well looked after in my absence. After running many homes Brook House was our first choice. In the 10 months my mother has been in their care we have no concerns.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I strongly recommend Brook House because mum has been in the nursing home for almost 3 years. I feel comfortable when going on holidays and not being able to come in, that she is well looked after! The staff are knowledgeable, caring and supportive to residents and as well as relatives. Nothing is too much trouble, they are treated with care and dignity. There are regular events which are for everyone (residents, family and friends). I come round every day so I can say that the home is excellent in every point of view. Thank you , continue your excellent job!!!

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am a regular visitor of Brook House nursing home. I have noticed staff speaking in a foreign language in the lounge, in front of residents. The food is not very appealing. Rooms are generally good. Good facilities too.

How likely would you be to recommend Brook House Nursing Home? Neither Unlikely or Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

This is a wonderful facility. The staff are very friendly and the residents are very well looked after. The home is always clean and the quality of the food is very good. Staff treat the residents very well and are warm and caring. There are also lovely gardens that the residents can walk around when the weather is fine.

How likely would you be to recommend Brook House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: LRH - Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Mid-size Care Home Groups 2016

Recipient: LRH - Homes

Date: Monday 15 Feb 2016

more details

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Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brook House Nursing Home