Brook House Nursing Home

8a Nelson Road, New Malden KT3 5EA
Review Us
9.3 102 Reviews
  • Brook House Nursing Home, New Malden
Brook House Nursing Home is a highly reputable, purpose-built Nursing Home conveniently situated in a peaceful residential area of New Malden.

Offering 32 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care. Set in an ideal location with good transport links into London this home, with its landscaped gardens, is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.
Show Brook House Nursing Home on the Map

Care Provided by Brook House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1728
  • Self-Funded Nursing Care: from £2080
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Brook House Nursing Home to find out the exact price for your requirements.

Contact Brook House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Brook House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Basham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (32)

Brook House Nursing Home Reviews (102)

9.3

Brook House Nursing Home has a Review Score of 9.3 (9.344) out of 10, based on 13 reviews in the last 2 years.
Over all time Brook House Nursing Home has 102 reviews.

Overall Experience
  • 75
  • 26
  • 1
  • 0
  • 0
Date Published
  • 102
  • 4
  • 8
  • 13
  • 89
Reviewer Connection to Brook House Nursing Home
  • 33
  • 19
  • 10
  • 8
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 101-102
Review from Micheal B (Grandson of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am a regular visitor of Brook House nursing home. I have noticed staff speaking in a foreign language in the lounge, in front of residents. The food is not very appealing. Rooms are generally good. Good facilities too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jessica D (Friend of Resident) published on 29 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful facility. The staff are very friendly and the residents are very well looked after. The home is always clean and the quality of the food is very good. Staff treat the residents very well and are warm and caring. There are also lovely gardens that the residents can walk around when
the weather is fine.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.344)

Overview of Review Score

The Review Score of 9.3 (9.344) out of 10 for Brook House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.519 for Brook House Nursing Home is calculated as follows: ( (95 Excellents x 5) + (47 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 156 Ratings = 4.519
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Brook House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (5)

Matthew

Matthew Basham

Job Title: Home Manager

I began my career in 2012 as a bank night care assistant in a residential dementia home, where I quickly discovered a true passion for dementia care. This led me to become the home’s Dementia Trainer, a role I found incredibly rewarding, supporting others to better understand and care for those living with dementia.


I progressed through various roles within the same home, eventually becoming the Registered Home Manager. Since 2015, I’ve had the privilege of managing both care and nursing homes in a range of leadership positions.


Today, I’m proud to be the Home Manager of Brook House in New Malden. After several years as a Peripatetic Manager, moving between services to provide support where needed, it’s a pleasure to now settle and truly call this place home, not only my workplace.


My team and I warmly welcome you to Brook House in New Malden. We are committed to delivering consistently high-quality, person-centred care and to building strong, meaningful connections within our local community.

Marc

Marc Arancon

Job Title: Administration Manager

My journey as a Care Home Administrator began in 2017. I have been a part of an outstanding team, and I hope to create the same vital impact at Brook House. It is fulfilling and satisfying to provide high-quality care and service to the clients/residents. I am excited to share my knowledge and experience with the team of Brook House. It is an honour to be part of a fantastic team here where everyone is one big family.
I look forward to our team reaching our goals and consistently providing outstanding care. I am ready to learn new things and develop my skills throughout my journey at Brook House.


‘TEAMWORK MAKES THE GOAL WORK’

Emma-Louise

Emma-Louise Dale

Job Title: Head of Housekeeping Joined: 2019

I have been working at Brook House since January 2019 as a housekeeper. I enjoy my job in every way and I love spending time with all the residents. I also take great pride in creating and maintaining a clean, tidy and safe home for residents and their guests to enjoy.


When I am at home, I love spending time with my family. I have two beautiful daughters that I am very proud of. One of my biggest passions is horse riding. My favourite activity is to take my horses Freddie and Eddie to Richmond park for a ride.

Karen

Karen Wills

Job Title: Team Leader and Dementia Champion Joined: 2019

I am a Team Leader and Brook House’s Dementia Champion. I enjoy working alongside a great team of people who take time in their roles to offer a Person-Centred approach to Care and work closely with our residents to ensure they live in a Happy, Safe and Comfortable home.


I have always had a keen interest in Dementia and Brain Injury after my Brain Tumor was operated on and successfully removed in 2002. I feel this has brought me a natural empathy and understanding of people and their symptoms and side effects, and l feel this helps me in my role as Dementia Champion. I joined The Future Care Group in 2019 as l could see the company has a good reputation for Dementia Care and strive to improve their Quality of Care, along with their Core Care Values, which are promoted and lived every day within their homes.

Natasha

Natasha Allen

Job Title: Lifestyle Lead Joined: 2024

My Name is Natasha, the Lifestyle Lead at Brook House Nursing Home.


I am thrilled to be part of the Brook House family, I enjoy bringing a sense of happiness and connection to those I care for and I’m looking forward to continuing this, and more, with the lovely residents of Brook House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook House Nursing Home to verify any information. View our terms and conditions. Brook House Nursing Home has an Enhanced Service - more info.