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Little Brook House

8a Nelson Road, New Malden, London KT3 5EA
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I have always found the staff to be very caring and professionalDiana B(Sister of Resident/Service User)
Little Brook House, New Malden
the care and support are excellent to me and my family and helps me keep positive.Ann S(Resident / Service User)
Little Brook House, New Malden
Wonderful, beautiful home for my mother. Everybody who works there is happy, helpful and kind.Anthony W(Son of Resident/Service User)
Little Brook House, New Malden

Little Brook House is a purpose-built care home in New Malden, providing round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Greater London home can enjoy quality facilities including beautiful lounges, an activity room and a hair salon. Each tastefully decorated bedroom has an en-suite bathroom, and outside there is a beautiful, landscaped garden, perfect...  

Care Provided by Little Brook House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,912
Residential Dementia CareFrom £1,700From £1,912
Nursing CareFrom £1,950From £2,193
Nursing Dementia CareFrom £1,950From £2,193
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Little Brook House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Portia Nleya(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (32)

Little Brook House Reviews (103)

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9.4

Little Brook House has a Review Score of 9.4 (9.352) out of 10, based on 12 reviews in the last 2 years. Over all time Little Brook House has 103 reviews.

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Showing 103 reviews matching selected criteria
Review from Jeanette B (Daughter of Resident) published on 24 October 2017 Submitted via Website
Overall Experience

I have nothing but good things to say about Brook House Nursing Home. Since my father has been a resident I have found all of the staff to be polite, friendly and very helpful. We are always kept well informed as to what is going on and how my dad is doing. My dad is very well looked after and he is very happy with his care. I could not have wished for him to be in a better home and would highly recommend Brook House to anyone looking for a great, friendly care home.

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Review from R H (Son of Resident) published on 16 October 2017 Submitted via Postal Card
Overall Experience

The care has been exceptional in all aspects of the stay.

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Review from Elisabeth B (Daughter of Resident) published on 16 October 2017 Submitted via Postal Card
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Staff at Brook House Nursing Home have always been helpful. Professional, caring and friendly.

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Review from Robert D (Friend of Resident) published on 11 October 2017 Submitted via Postal Card
Overall Experience

My wife and I are very pleased with the care of our friend and the patience and kindness shown to a person who needs 24-hour care and is quite demanding to look after. He can be very aggressive and doesn't want to sit still very long. As his memory is poor, he soon forgets being fed or taken to the toilet and wants everything 'now'! We do not believe we could get much better care for him anywhere.

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Review from J K (Daughter of Resident) published on 18 September 2017 Submitted via Postal Card
Overall Experience

My mother was admitted to Brook House after discharge from hospital under an End of Life Plan. During her short stay until her passing, she was treated with dignity, respect, care and warmth. The staff communicated in every way with family members taking time (and great sensitivity) to keep us informed as to my mother's condition and possible outcome. I cannot thank all the staff enough for making my mother's passing as calm, gentle and pain-free as possible. Many thanks.

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Review from William A (Sister-in-law of Resident) published on 14 July 2017 Submitted via Postal Card
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Pleased with the home in all aspects as with the staff who are exemplary.

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Review from Sylvie (Daughter of Resident) published on 30 June 2017 Submitted via Website
Overall Experience
During our mother's long stay at Brook House Nursing Home, we had peace of mind knowing she was in a safe and caring environment. Sadly she passed away peacefully after a long slow illness. The staff were wonderful, very kind and always ensured our mother was treated with dignity and respect during her final days. Nothing was too much to ask for - our requests were always addressed - they would go the extra mile.
The staff are friendly and approachable.
We know our mother had happy times at Brook House, it was her home. The many lovely parties and entertainment, as well as activities, helped brighten the lives for everyone.
We could not have wished for a better place.

Thank you.

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Review from M L (Son of Resident) published on 28 June 2017 Submitted via Postal Card
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A very well run establishment with wonderful staff.

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Review from Ben H (Son of Resident) published on 28 June 2017 Submitted via Postal Card
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Brook House Nursing Home is a very friendly environment. The carers are kind and considerate. Being a new build, the rooms are modern and airy.

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Review from Pauline K (Relative of Resident) published on 30 May 2017 Submitted via Postal Card
Overall Experience

My Mother recently joined Brook House. We have had regular contact with the 2 male nurses who are in charge of my Mother's care. Communication is excellent, our questions and concerns are promptly dealt with in a sensitive way. The nurses have an extremely high level of understanding in relation to Dementia/Alzheimer's and my Mother's needs. This understanding, dedication and compassionate approach is reflected in the work of the carers and the ethos of the home.

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Review from J W (Daughter of Resident) published on 22 May 2017 Submitted via Postal Card
Overall Experience
The nurses and carers and supporting ancillary (and admin) at Brook House are caring, kind and offer a high standard of care.

As my mother has high dependency needs, sadly, although with their best standards offered, the carers and nurses are often 'stretched'. The activities, for when my mother could join in were and remain good. I believe Brook House, for my mother's needs, is the best for her and am satisfied she is in the right nursing home.

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Review from Graham O (Son of Resident) published on 2 May 2017 Submitted via Website
Overall Experience

I continue to be delighted with the care and attention that mum receives at Brook House Nursing Home. The genuine warmth and quality of care she receives from the whole team is incredible. Their knowledge of mums needs, challenges and personality is impressive and provides us with great comfort that she is looked after in a very personal way. She is included in all the social activities as far as possible and we are always made to feel extremely welcome by the staff whenever we visit. The whole atmosphere is one of genuine concern and support for the needs of the residents and of their wellbeing. Brook House Nursing Home is a great example of how care should be delivered, despite the varied & demanding challenges of the residents.

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Review from E D (Daughter of Resident) published on 11 April 2017 Submitted via Postal Card
Overall Experience

I always feel welcome when I visit my dad. He is very well looked after. There are often activities going on in the room where dad sits and, although he doesn't join in, he is able to observe what is going on. I am happy that his key-worker has taken the trouble to find out more about what my dad likes and dislikes, to help make his day more interesting.

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Review from A S (Resident / Service User) published on 11 April 2017 Submitted via Postal Card
Overall Experience
Overall standard of care is good. Generally, I am treated with dignity and respect. I would like to spend more time in the pleasant garden, weather permitting, or sit on the patio in the summer.
The cleanliness of the home is excellent, the menu has lots of choice and the food is well presented and of a high standard.

Self-funding entirely so is extremely expensive without any benefits from the local authority or NHS.

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Review from S L (Daughter of Resident) published on 10 April 2017 Submitted via Postal Card
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The most important aspect of the care home is the staff. My mother finds nearly all of them kind. She is treated with dignity and her wishes respected. Although she is completely deaf and chair bound, she is sensitive to the atmosphere and people around her which she finds caring and safe. He great delight is any animal visitors - the home puts on farm visits and some of the staff go out of their way to bring any visiting dog to her to say hello! She is not forced into activities she doesn't want to do, but staff regularly check up on her in her room.

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Review from S L (Daughter of Resident) published on 6 April 2017 Submitted via Postal Card
Overall Experience
We are very satisfied with Brook House Nursing Home. The home ensures out mother's need which is high are met.
The standard of care is high and any concerns are always addressed.

There are parties, activities and entertainers which help make the atmosphere enjoyable and lighter. The staff are dedicated and kind.

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Review from D T (Wife of Resident) published on 3 April 2017 Submitted via Postal Card
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In my opinion, the home is very good. The care staff are very good with residents and treat them with dignity. I have been going round every other day and have no complaints and that's since 2014.

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Review from Jo P (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card
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My dad came to Brook House last year and has been very well cared for from the day he arrived. Staff have done well to get to know is character and treat him as an individual including his eccentricities. The staff here have gone the extra mile by allowing my dad to participate as if he were "still employed" which gives dad a sense of purpose. Also, I've been here when Brooke House put on special events. The latest for valentines day where my dad loved singing all the old tunes with a very talented opera singer.

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Review from Julian W (Son of Resident) published on 31 January 2017 Submitted via Website
Overall Experience

My father is currently at Brook House and I've been thoroughly impressed with the level of care given. The staff are fantastic. The manager is lovely. The nurses are very good and really caring. They really understand my father's condition and are proactive in making life as comfortable as possible. The care assistants are all lovely and are genuinely very nice to all patients. And they have a good social/events lead who is really good at bringing energy and love to the residents.

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Review from Barry O (Son of Resident) published on 8 August 2016 Submitted via Postal Card
Overall Experience

The staff are caring, kind and have a real rapport with the clients in their care. My mother is well looked after and all her needs are met. The food is of the highest quality. The staff are quick to respond to my mothers needs when they arise. I am confident that she is well looked after in my absence. After running many homes Brook House was our first choice. In the 10 months my mother has been in their care we have no concerns.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (49) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Little Brook House.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

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