Brook House Nursing Home

8a Nelson Road, New Malden KT3 5EA
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9.5 99 Reviews
  • Brook House Nursing Home, New Malden
Brook House Nursing Home is a highly reputable, purpose-built Nursing Home conveniently situated in a peaceful residential area of New Malden.

Offering 32 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care. Set in an ideal location with good transport links into London this home, with its landscaped gardens, is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.
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Care Provided by Brook House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Brook House Nursing Home to find out the exact price for your requirements.

Contact Brook House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Brook House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Peter Haysom (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (32)

Brook House Nursing Home Reviews (99)

9.5

Brook House Nursing Home has a Review Score of 9.5 (9.542) out of 10, based on 10 reviews in the last 2 years.
Over all time Brook House Nursing Home has 99 reviews.

Overall Experience
  • 73
  • 25
  • 1
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Date Published
  • 99
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Reviewer Connection to Brook House Nursing Home
  • 32
  • 19
  • 9
  • 8
  • 5
  • 4
  • 3
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  • 2
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  • 1
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Total of 99, showing 61-80
Review from Charles F (Uncle of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall feel of the nursing home is good and lively. Staffs are very friendly and caring. Residents are very well looked after.
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Review from Betty V (Sister-in-law of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Brother-in-law is at Brook House since 2014. He is been treated with all respect and dignity. Family is always updated regarding all care and treatment. Amazing and wonderful staff and care. I would extremely recommend to anyone who needs similar care.
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Review from Sophie K (Daughter of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my Mother moved to Brook House in September 2016 I have been delighted with the standard of care she receives. The home is clean and bright, Mum has a lovely room and is always treated with respect and dignity. The staff are dedicated and treat Mum with care and kindness at all times. I feel totally
reassured that Mum is safe and well looked after.
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Review from Sam B (Grandson of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with Brook House. Grandad has made great progress and is extremely happy with staff and treatment.
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Review from Nick P (Son of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff to be caring and interested in my mum. The food and drink is good and varied. The nursing home is always met clean and hygienic. All staff are helpful and ready to answer questions.
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Review from P C (Son-in-law of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Professional support and care given by the permanent staff to the residents are excellent. They show dignity, respect and courtesy to both residents and relatives and have a great understanding of the difficulties associated with dementia.
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Review from Paula A (Granddaughter of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been thoroughly impressed with Brook House. All of the staff seem genuinely caring and Granddad has loved his time there.
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Review from H (Granddaughter of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my grandma at Brook House Nursing Home. The staff always greet you and there is a warm and friendly atmosphere at the home.
The building is light airy and the rooms are fresh and clean. My grandma has her own en-suite shower and toilet. She can no longer wash and dress herself, but the staff
make sure her hair is neat and tidy and her clothes are always coordinated perhaps little things but so important when respecting a persons dignity. The staff are extremely skilled and our grandma is very well looked after at Brook House.
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Review from Michael C (Partner of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent care, helpful staff and very clean and tidy. My wife has been a resident for 4 years and the care is as good as it was in the beginning. One particularly excellent thing is the way activities are put in place.
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Review from Grant B (Grandson of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad had been rotting in hospital with delirium for months and was deteriorating badly.
Since he moved to Brook House we have seen a remarkable improvement and he is very nearly back to his best.
The staff are amazing and have been throughout not just to him but to the whole family.
He should
be ready to go home soon and his biggest worry is that he will miss the staff!
Brook House deserve huge credit and I can't thank them enough, I would certainly recommend to anyone.
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Review from V A (Wife of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home excellent. The staff are very caring and friendly. My husband is well looked after. He has always been funny with his personal cleanliness and the staff work hard to assist him in this.
I feel the meals could be more varied and a variety of vegetables would be welcome.
The care
home is very comfortable and welcoming to visitors.
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Review from A W (Daughter of Resident) published on 20 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Brook House earlier this year. During this time the home provided a friendly, caring, warm and clean environment where residents were looked after and treated with respect and kindness. Individual rooms were very pleasant and staff were always welcoming and cheerful. The
nurses were knowledgeable and responded well to requests and enquiries. Social events were held regularly for residents, and relatives/friends were always invited to attend these.
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Review from Andrew (Son of Resident) published on 14 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived at Brook House for nearly 4 years and although some of the staff have changed, the attitudes remain the same.


Staff always want to help residents, even some of those who have very challenging conditions (typically due to dementia) and are willing to spend time with those who need

extra help.


The home also organises a lot of activities for residents, who are free to choose which ones they join in.

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Review from Beatrice B (Wife of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the beginning when my husband was sent from the hospital to Brook House Nursing Home, the staff have been brilliant. My husband was very bad with him hitting out, kicking, punching and shouting abuse at the staff, this is because he has delirium. They had to put up with a lot but know it wasn't
really his fault. I couldn't have coped with it if he had come home. The food must be better as he lost a lot of weight when he was in the hospital.
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Review from Helen B (Sister-in-law of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law has been cared for very well and has really improved since first going to Brook House Nursing Home.
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Review from Ken B (Brother of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. My brother is very well looked after in this care home. Many thanks.
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Review from Jeanette B (Daughter of Resident) published on 24 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but good things to say about Brook House Nursing Home. Since my father has been a resident I have found all of the staff to be polite, friendly and very helpful. We are always kept well informed as to what is going on and how my dad is doing. My dad is very well looked after and he is
very happy with his care. I could not have wished for him to be in a better home and would highly recommend Brook House to anyone looking for a great, friendly care home.
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Review from R H (Son of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been exceptional in all aspects of the stay.
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Review from Elisabeth B (Daughter of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Brook House Nursing Home have always been helpful. Professional, caring and friendly.
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Review from Robert D (Friend of Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I are very pleased with the care of our friend and the patience and kindness shown to a person who needs 24-hour care and is quite demanding to look after. He can be very aggressive and doesn't want to sit still very long. As his memory is poor, he soon forgets being fed or taken to the
toilet and wants everything 'now'! We do not believe we could get much better care for him anywhere.
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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Brook House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.542 for Brook House Nursing Home is calculated as follows: ( (77 Excellents x 5) + (31 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 120 Ratings = 4.542
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brook House Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (7)

Peter

Peter Haysom

Job Title: Home Manager

I started my career in Healthcare at the age of 17, joining the Ambulance Service where I trained and qualified as a Paramedic. My healthcare career has been varied, with time spent in the Ambulance Service, Repatriation Services, NHS Hospitals and Nursing Homes.


I am very proud of the team we have here at Brook House. I know that they provide care to our residents just as they would wish for their own family members.


Please feel free to stop by for a chat or to take a look at our wonderful home!

Marc

Marc Arancon

Job Title: Administration Manager

My journey as a Care Home Administrator began in 2017. I have been a part of an outstanding team, and I hope to create the same vital impact at Brook House. It is fulfilling and satisfying to provide high-quality care and service to the clients/residents. I am excited to share my knowledge and experience with the team of Brook House. It is an honour to be part of a fantastic team here where everyone is one big family.
I look forward to our team reaching our goals and consistently providing outstanding care. I am ready to learn new things and develop my skills throughout my journey at Brook House.


‘TEAMWORK MAKES THE GOAL WORK’

Emma-Louise

Emma-Louise Dale

Job Title: Head of Housekeeping Joined: 2019

I have been working at Brook House since January 2019 as a housekeeper. I enjoy my job in every way and I love spending time with all the residents. I also take great pride in creating and maintaining a clean, tidy and safe home for residents and their guests to enjoy.


When I am at home, I love spending time with my family. I have two beautiful daughters that I am very proud of. One of my biggest passions is horse riding. My favourite activity is to take my horses Freddie and Eddie to Richmond park for a ride.

Karen

Karen Wills

Job Title: Team Leader and Dementia Champion Joined: 2019

I am a Team Leader and Brook House’s Dementia Champion. I enjoy working alongside a great team of people who take time in their roles to offer a Person-Centred approach to Care and work closely with our residents to ensure they live in a Happy, Safe and Comfortable home.


I have always had a keen interest in Dementia and Brain Injury after my Brain Tumor was operated on and successfully removed in 2002. I feel this has brought me a natural empathy and understanding of people and their symptoms and side effects, and l feel this helps me in my role as Dementia Champion. I joined The Future Care Group in 2019 as l could see the company has a good reputation for Dementia Care and strive to improve their Quality of Care, along with their Core Care Values, which are promoted and lived every day within their homes.

Rose

Rose Mathew

Job Title: Registered Nurse Joined: 2021

Hi, my name is Rose. I am a Registered Nurse at Brook House and and it is my first place of work in the UK. I joined the home in April 2021. Before that, I worked as a nurse back in India. I have more than two years of experience working in Transfusion medicine.


I joined Brook House because I believe that I could provide compassionate care to residents and that I would have meaningful interaction with them on day to day basis. Personally, this brings me immense satisfaction.


I like to spend my spare time with my family and friends or exploring new things and places.

Arthur

Arthur Krall

Job Title: Chef Manager Joined: 2013

Hi, my name is Arthur Krall and I have been working in the Brook House since 2013. I joined as a Laundry Assistant and grew into the position of Chef Manager.
I take my job very seriously as nutrition is extremely important for the elderly.


I enjoy speaking with our residents and discovering their likes and dislikes, so I can cater to their individual preferences.

Natasha

Natasha Allen

Job Title: Lifestyle Lead Joined: 2024

My Name is Natasha, the Lifestyle Lead at Brook House Nursing Home.


I am thrilled to be part of the Brook House family, I enjoy bringing a sense of happiness and connection to those I care for and I’m looking forward to continuing this, and more, with the lovely residents of Brook House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook House Nursing Home to verify any information. View our terms and conditions. Brook House Nursing Home has an Enhanced Service - more info.