Little Brook House

8a Nelson Road, New Malden KT3 5EA
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9.3 102 Reviews
  • Little Brook House, New Malden
Little Brook House is a purpose-built care home in New Malden, providing round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Greater London home can enjoy quality facilities including beautiful lounges, an activity room and a hair salon. Each tastefully decorated bedroom has an en-suite bathroom, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. There is always something to look forward to with a schedule of regular activities, events and outings for residents.
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Care Provided by Little Brook House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Little Brook House for full pricing details and T&Cs.

Contact Little Brook House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Little Brook House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Basham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (32)

Little Brook House Reviews (102)

9.3

Little Brook House has a Review Score of 9.3 (9.328) out of 10, based on 11 reviews in the last 2 years.
Over all time Little Brook House has 102 reviews.

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Reviewer Connection to Little Brook House
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Review from Ross (Grandson of Resident) published on 29 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant care, from start to finish! Couldn't have asked for better staff and care for my grandad.
Everyone has been very helpful and supportive 5 starts all round.
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Review from Peter M (Son of Resident) published on 29 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care and staff here have been fantastic for my father. The staff are very supportive and really go out their way to make my dad's care the best he can have.
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Review from Julie M (Wife of Resident) published on 29 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the third care home my husband has been in and by far the best There is a very calm and caring atmosphere here and the carers have been very patient and sweet. It is very clear who is in charge and I am always kept informed about my husband's care. The team here should be very proud of the
high standard of care they achieve.
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Review from Charles F (Uncle of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall feel of the nursing home is good and lively. Staffs are very friendly and caring. Residents are very well looked after.
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Review from Betty V (Sister-in-law of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Brother-in-law is at Brook House since 2014. He is been treated with all respect and dignity. Family is always updated regarding all care and treatment. Amazing and wonderful staff and care. I would extremely recommend to anyone who needs similar care.
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Review from Sophie K (Daughter of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my Mother moved to Brook House in September 2016 I have been delighted with the standard of care she receives. The home is clean and bright, Mum has a lovely room and is always treated with respect and dignity. The staff are dedicated and treat Mum with care and kindness at all times. I feel totally
reassured that Mum is safe and well looked after.
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Review from Sam B (Grandson of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with Brook House. Grandad has made great progress and is extremely happy with staff and treatment.
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Review from Nick P (Son of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff to be caring and interested in my mum. The food and drink is good and varied. The nursing home is always met clean and hygienic. All staff are helpful and ready to answer questions.
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Review from P C (Son-in-law of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Professional support and care given by the permanent staff to the residents are excellent. They show dignity, respect and courtesy to both residents and relatives and have a great understanding of the difficulties associated with dementia.
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Review from Paula A (Granddaughter of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been thoroughly impressed with Brook House. All of the staff seem genuinely caring and Granddad has loved his time there.
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Review from H (Granddaughter of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my grandma at Brook House Nursing Home. The staff always greet you and there is a warm and friendly atmosphere at the home.
The building is light airy and the rooms are fresh and clean. My grandma has her own en-suite shower and toilet. She can no longer wash and dress herself, but the staff
make sure her hair is neat and tidy and her clothes are always coordinated perhaps little things but so important when respecting a persons dignity. The staff are extremely skilled and our grandma is very well looked after at Brook House.
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Review from Michael C (Partner of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent care, helpful staff and very clean and tidy. My wife has been a resident for 4 years and the care is as good as it was in the beginning. One particularly excellent thing is the way activities are put in place.
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Review from Grant B (Grandson of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad had been rotting in hospital with delirium for months and was deteriorating badly.
Since he moved to Brook House we have seen a remarkable improvement and he is very nearly back to his best.
The staff are amazing and have been throughout not just to him but to the whole family.
He should
be ready to go home soon and his biggest worry is that he will miss the staff!
Brook House deserve huge credit and I can't thank them enough, I would certainly recommend to anyone.
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Review from V A (Wife of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home excellent. The staff are very caring and friendly. My husband is well looked after. He has always been funny with his personal cleanliness and the staff work hard to assist him in this.
I feel the meals could be more varied and a variety of vegetables would be welcome.
The care
home is very comfortable and welcoming to visitors.
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Review from A W (Daughter of Resident) published on 20 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Brook House earlier this year. During this time the home provided a friendly, caring, warm and clean environment where residents were looked after and treated with respect and kindness. Individual rooms were very pleasant and staff were always welcoming and cheerful. The
nurses were knowledgeable and responded well to requests and enquiries. Social events were held regularly for residents, and relatives/friends were always invited to attend these.
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Review from Andrew (Son of Resident) published on 14 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived at Brook House for nearly 4 years and although some of the staff have changed, the attitudes remain the same.


Staff always want to help residents, even some of those who have very challenging conditions (typically due to dementia) and are willing to spend time with those who need

extra help.


The home also organises a lot of activities for residents, who are free to choose which ones they join in.

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Review from Beatrice B (Wife of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the beginning when my husband was sent from the hospital to Brook House Nursing Home, the staff have been brilliant. My husband was very bad with him hitting out, kicking, punching and shouting abuse at the staff, this is because he has delirium. They had to put up with a lot but know it wasn't
really his fault. I couldn't have coped with it if he had come home. The food must be better as he lost a lot of weight when he was in the hospital.
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Review from Helen B (Sister-in-law of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law has been cared for very well and has really improved since first going to Brook House Nursing Home.
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Review from Ken B (Brother of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. My brother is very well looked after in this care home. Many thanks.
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Review from Jeanette B (Daughter of Resident) published on 24 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but good things to say about Brook House Nursing Home. Since my father has been a resident I have found all of the staff to be polite, friendly and very helpful. We are always kept well informed as to what is going on and how my dad is doing. My dad is very well looked after and he is
very happy with his care. I could not have wished for him to be in a better home and would highly recommend Brook House to anyone looking for a great, friendly care home.
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Current Review Score: 9.3 (9.328)

Overview of Review Score

The Review Score of 9.3 (9.328) out of 10 for Little Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.553 for Little Brook House is calculated as follows: ( (81 Excellents x 5) + (43 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 132 Ratings = 4.553
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Little Brook House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (112)

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