Search...

Little Brook House

8a Nelson Road, New Malden, London KT3 5EA
Care UK Logo
Jobs
Little Brook House logo
I have always found the staff to be very caring and professionalDiana B(Sister of Resident/Service User)
Little Brook House, New Malden
the care and support are excellent to me and my family and helps me keep positive.Ann S(Resident / Service User)
Little Brook House, New Malden
Wonderful, beautiful home for my mother. Everybody who works there is happy, helpful and kind.Anthony W(Son of Resident/Service User)
Little Brook House, New Malden

Little Brook House is a purpose-built care home in New Malden, providing round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Greater London home can enjoy quality facilities including beautiful lounges, an activity room and a hair salon. Each tastefully decorated bedroom has an en-suite bathroom, and outside there is a beautiful, landscaped garden, perfect...  

Care Provided by Little Brook House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,912
Residential Dementia CareFrom £1,700From £1,912
Nursing CareFrom £1,950From £2,193
Nursing Dementia CareFrom £1,950From £2,193
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Little Brook House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Portia Nleya(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (32)

Little Brook House Reviews (103)

Submit a Review
9.4

Little Brook House has a Review Score of 9.4 (9.352) out of 10, based on 12 reviews in the last 2 years. Over all time Little Brook House has 103 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Little Brook House
Loading...
Showing 103 reviews matching selected criteria
Review from Constance A (Wife of Resident) published on 30 November 2017 Submitted via Website
Overall Experience
My husband has been a resident for a few years and I cannot but highly commend the staff who take daily care of him. They have the utmost compassion for the residents and I salute them. All in all, I couldn't wish for a better home for my husband to spend his last remaining years - my heart is full of gratitude.

Thank you, Brook House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ross (Grandson of Resident) published on 29 November 2017 Submitted via Website
Overall Experience
Brilliant care, from start to finish! Couldn't have asked for better staff and care for my grandad.

Everyone has been very helpful and supportive 5 starts all round.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter M (Son of Resident) published on 29 November 2017 Submitted via Website
Overall Experience

The care and staff here have been fantastic for my father. The staff are very supportive and really go out their way to make my dad's care the best he can have.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Julie M (Wife of Resident) published on 29 November 2017 Submitted via Website
Overall Experience

This is the third care home my husband has been in and by far the best There is a very calm and caring atmosphere here and the carers have been very patient and sweet. It is very clear who is in charge and I am always kept informed about my husband's care. The team here should be very proud of the high standard of care they achieve.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Charles F (Uncle of Resident) published on 28 November 2017 Submitted via Website
Overall Experience

Overall feel of the nursing home is good and lively. Staffs are very friendly and caring. Residents are very well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Betty V (Sister-in-law of Resident) published on 28 November 2017 Submitted via Website
Overall Experience

My Brother-in-law is at Brook House since 2014. He is been treated with all respect and dignity. Family is always updated regarding all care and treatment. Amazing and wonderful staff and care. I would extremely recommend to anyone who needs similar care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sophie K (Daughter of Resident) published on 28 November 2017 Submitted via Website
Overall Experience

Since my Mother moved to Brook House in September 2016 I have been delighted with the standard of care she receives. The home is clean and bright, Mum has a lovely room and is always treated with respect and dignity. The staff are dedicated and treat Mum with care and kindness at all times. I feel totally reassured that Mum is safe and well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sam B (Grandson of Resident) published on 28 November 2017 Submitted via Website
Overall Experience

Very happy with Brook House. Grandad has made great progress and is extremely happy with staff and treatment.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nick P (Son of Resident) published on 28 November 2017 Submitted via Website
Overall Experience

I have always found the staff to be caring and interested in my mum. The food and drink is good and varied. The nursing home is always met clean and hygienic. All staff are helpful and ready to answer questions.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P C (Son-in-law of Resident) published on 28 November 2017 Submitted via Postal Card
Overall Experience

Professional support and care given by the permanent staff to the residents are excellent. They show dignity, respect and courtesy to both residents and relatives and have a great understanding of the difficulties associated with dementia.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
No Rating
Rooms
Value for Money
Review from Paula A (Granddaughter of Resident) published on 28 November 2017 Submitted via Website
Overall Experience

We have been thoroughly impressed with Brook House. All of the staff seem genuinely caring and Granddad has loved his time there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from H (Granddaughter of Resident) published on 28 November 2017 Submitted via Postal Card
Overall Experience
I visit my grandma at Brook House Nursing Home. The staff always greet you and there is a warm and friendly atmosphere at the home.

The building is light airy and the rooms are fresh and clean. My grandma has her own en-suite shower and toilet. She can no longer wash and dress herself, but the staff make sure her hair is neat and tidy and her clothes are always coordinated perhaps little things but so important when respecting a persons dignity. The staff are extremely skilled and our grandma is very well looked after at Brook House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael C (Partner of Resident) published on 28 November 2017 Submitted via Website
Overall Experience

Excellent care, helpful staff and very clean and tidy. My wife has been a resident for 4 years and the care is as good as it was in the beginning. One particularly excellent thing is the way activities are put in place.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Grant B (Grandson of Resident) published on 28 November 2017 Submitted via Website
Overall Experience
My grandad had been rotting in hospital with delirium for months and was deteriorating badly.
Since he moved to Brook House we have seen a remarkable improvement and he is very nearly back to his best.
The staff are amazing and have been throughout not just to him but to the whole family.
He should be ready to go home soon and his biggest worry is that he will miss the staff!

Brook House deserve huge credit and I can't thank them enough, I would certainly recommend to anyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from V A (Wife of Resident) published on 27 November 2017 Submitted via Postal Card
Overall Experience
I find the care home excellent. The staff are very caring and friendly. My husband is well looked after. He has always been funny with his personal cleanliness and the staff work hard to assist him in this.
I feel the meals could be more varied and a variety of vegetables would be welcome.

The care home is very comfortable and welcoming to visitors.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Daughter of Resident) published on 20 November 2017 Submitted via Website
Overall Experience

My mother was a resident of Brook House earlier this year. During this time the home provided a friendly, caring, warm and clean environment where residents were looked after and treated with respect and kindness. Individual rooms were very pleasant and staff were always welcoming and cheerful. The nurses were knowledgeable and responded well to requests and enquiries. Social events were held regularly for residents, and relatives/friends were always invited to attend these.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew (Son of Resident) published on 14 November 2017 Submitted via Website
Overall Experience

Mum has lived at Brook House for nearly 4 years and although some of the staff have changed, the attitudes remain the same.

Staff always want to help residents, even some of those who have very challenging conditions (typically due to dementia) and are willing to spend time with those who need extra help.

The home also organises a lot of activities for residents, who are free to choose which ones they join in.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Beatrice B (Wife of Resident) published on 1 November 2017 Submitted via Postal Card
Overall Experience

From the beginning when my husband was sent from the hospital to Brook House Nursing Home, the staff have been brilliant. My husband was very bad with him hitting out, kicking, punching and shouting abuse at the staff, this is because he has delirium. They had to put up with a lot but know it wasn't really his fault. I couldn't have coped with it if he had come home. The food must be better as he lost a lot of weight when he was in the hospital.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen B (Sister-in-law of Resident) published on 1 November 2017 Submitted via Postal Card
Overall Experience

My brother-in-law has been cared for very well and has really improved since first going to Brook House Nursing Home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ken B (Brother of Resident) published on 1 November 2017 Submitted via Postal Card
Overall Experience

Very good. My brother is very well looked after in this care home. Many thanks.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (49) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Little Brook House.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Little Brook House.

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Little Brook House to verify any information. View our terms and conditions. Little Brook House has an Enhanced Service -more info.