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Little Brook House

8a Nelson Road, New Malden, London KT3 5EA
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I have always found the staff to be very caring and professionalDiana B(Sister of Resident/Service User)
Little Brook House, New Malden
the care and support are excellent to me and my family and helps me keep positive.Ann S(Resident / Service User)
Little Brook House, New Malden
Wonderful, beautiful home for my mother. Everybody who works there is happy, helpful and kind.Anthony W(Son of Resident/Service User)
Little Brook House, New Malden

Little Brook House is a purpose-built care home in New Malden, providing round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Greater London home can enjoy quality facilities including beautiful lounges, an activity room and a hair salon. Each tastefully decorated bedroom has an en-suite bathroom, and outside there is a beautiful, landscaped garden, perfect...  

Care Provided by Little Brook House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,912
Residential Dementia CareFrom £1,700From £1,912
Nursing CareFrom £1,950From £2,193
Nursing Dementia CareFrom £1,950From £2,193
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Little Brook House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Portia Nleya(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (32)

Little Brook House Reviews (103)

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9.4

Little Brook House has a Review Score of 9.4 (9.352) out of 10, based on 12 reviews in the last 2 years. Over all time Little Brook House has 103 reviews.

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Showing 103 reviews matching selected criteria
Review from B E (Friend of Resident) published on 9 August 2022 Submitted via Postal Card
Overall Experience

I am very impressed with the staff and care given to the residents. A very secure building while feeling open and friendly. I first visited a friend about 9 or 10 years ago when Brook House was built. The improvements to the building have been very good. One of the best homes in the area. Thanks to everyone involved.

Reply from Sydney Lyttleton, Marketing Assistant at Little Brook House

Thank you for taking the time to leave such a positive review. Our team prides ourselves on providing the best possible care in a relaxed and friendly atmosphere. Our residents are our number one priority, and we are always aiming to inspire moments of joy throughout their day-to-day lives. Your kind words will be shared with the team.

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Review from M G (Son of Resident) published on 30 June 2022 Submitted via Postal Card
Overall Experience
Mum seems happy and her needs are adequately taken care of.

The food for lunch seems to lack variety but the food that is served is of good quality.

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Review from Joanne H (Daughter of Resident) published on 28 June 2022 Submitted via Website
Overall Experience

My father who has severe dementia and was also recently diagnosed with terminal cancer has been at Brook House Nursing Home for almost 5 years. I really could not recommend highly enough how good this care home is to anyone else in the difficult decision of looking for a home for their loved one. All the staff at Brook House Nursing Home are absolutely amazing and show such care, compassion and love to all the residents. They are always looking at ways to entertain and engage the residents and provide a safe and open and inclusive environment and myself and all my family are always made to feel so welcome when we visit. The home is also very well maintained and kept clean and the garden area is always really well looked after, but most importantly I really do feel my father feels safe here and is treated with dignity and loved by all the staff that take care of him.

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Review from Haley D (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience

Mum had a lovely stay here. Her mental health has stayed the same since she was admitted. Very friendly and professional. Very nice party for the Jubilee. Mum is treated with respect and dignity. I feel like some residents could be taken for a walk maybe or a trip out.

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Review from A L (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card
Overall Experience

My dad is very well cared for and looked after by the home. He is comfortable in his room. The home is well managed and if I have any concerns, I know I can raise this with the manager. He listens and explains things well. Would recommend this home to another family.

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Review from Angela M (Wife of Resident) published on 22 April 2022 Submitted via Website
Overall Experience

My husband has advanced dementia, he has been in Brook House Nursing Home for four years. I have nothing but praise for the care he has received whilst a resident there, the staff are wonderful and the care, love and respect they show him is second to none. My daughters and I are so grateful to all the staff at Brook House Nursing Home for all their hard work at all times, especially during the pandemic. The home is well run and always welcoming and I know my husband is happy there and feels safe.

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Review from Elaine B (Daughter of Resident) published on 24 April 2021 Submitted via Postal Card
Overall Experience

My father has only been a resident for a few weeks and right from the start, he has been made to feel welcome and secure. He has settled in well, and the staff have taken steps to get to know him - his background and what he enjoys. I only live down the road and the staff have been very accommodating in allowing me to visit him daily from the outside. There is a lovely atmosphere in the home with lots of decorations and beautiful mottos/mission statements. It is a great relief to me, to know that he is in good hands.

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Review from A B (Son of Resident) published on 1 February 2021 Submitted via Postal Card
Overall Experience

The care and compassion shown to my father while he was at Brook House in end of life care were outstanding. The staff made his final days as comfortable as possible. Nothing was too much trouble.

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Review from Sheila P (Wife of Resident) published on 21 October 2020 Submitted via Website
Overall Experience

During the period that my husband resided at Brook House, he was really well cared for. It gave the family great comfort and the staff were outstanding. The accommodation was very well designed for people with Alzheimer's. The communication between family and staff was excellent and we were always made to feel like we were part of an extended family. The food was excellent and provided nutrition for my husband who had difficulty eating. During the difficult time of Covid 19, he was looked after well and we are unable to visit. Sadly he passed away due to Alzheimers and the staff communicated with us the whole time and sat with him to the end. We knew and had peace of mind about the great loving care he received. We would like to thank Brook House staff for their excellent care while my husband was there, it gave us great comfort that his needs were met at all times.

Reply from Aileen Nimmo, Sales & Marketing at Little Brook House

Thank you for sharing your thoughts on Brook House. We are always so pleased to read that our staff were outstanding. We will share this review with the team and are sorry for your sad loss.

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Review from W E (Wife of Resident) published on 28 September 2020 Submitted via Postal Card
Overall Experience

My husband stayed for one week of respite care. I was thrilled with the lovely building and grounds, and very friendly welcoming staff. I would highly recommend Brook House, my husband was very happy there, well cared for and treated with respect and dignity.

Reply from Aileen Nimmo, Sales & Marketing at Little Brook House

It is always wonderful to read that a respite resident has had a happy stay. We hope you will remain a friend of the home and we look forward to welcoming you back in the future.

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Review from C D (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card
Overall Experience

Having reviewed Brook House earlier this year when Mum moved in, I felt compelled to comment again during the Covid 19 pandemic. Mum was already treated with kindness and compassion since moving in, but the quality of care both she and we as a worried family, have received during this unprecedented time, has been exemplary. Despite us missing seeing Mum, I have felt nothing but confidence in the management and staff. They have managed the situation, maintained standards and ensured relationships are maintained.

Reply from Aileen Nimmo, Sales & Marketing at Little Brook House

It is always so nice to read a review when a family shares that they feel the teams care is exemplary. These have been difficult times indeed, and it is so wonderful to read you feel the team at Brook have maintained standards and enabled our residents and their families to remain in touch. Thank you.

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Review from Lee B (Daughter of Resident) published on 3 June 2020 Submitted via Website
Overall Experience

Mum went to this home a year ago, she was very ill when she was admitted, we moved her from a terrible home to here. She has flourished since arriving. Going from bedridden to walking and moving with a frame. Could not wish for better care. However much we paid. She takes part in lots of activities despite having severe dementia. Before Covid-19 they took her on regular weekly trips. Although she is locked down the home is very helpfully letting us video call her using their phones. She has been tested for Covid-19 and is clear. I cannot thank them enough for all they have done for Mum. When she won't eat, they always make her something she will eat. She is 90 and is still enjoying herself thanks to them.

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Review from Wendy F (Daughter of Resident) published on 3 June 2020 Submitted via Website
Overall Experience

Mum was badly depressed when she arrived from another home. Within a week the staff had her up and about smiling and laughing. The difference was amazing. This magnificent care home is full of fun, laughter and loving care.

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Review from Dave B (Friend of Resident) published on 1 June 2020 Submitted via Website
Overall Experience
I am so overwhelmed by the dedication, love, care from the manger and her staff at the home.
They continue to be not plodding along with this virus, they are charging forward keeping us updated through Skype, calls, pictures and a great atmosphere.

What more could we ask for, so happy to have someone I care about looked after by the manager and her wonderful team.

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Review from H G (Regular Volunteer) published on 1 April 2020 Submitted via Postal Card
Overall Experience

I visit Brook House weekly with my dog Poppy. The atmosphere at the home is always bright and friendly. The staff always showing dedicated care to the residents. It is a place that always feels welcoming. Bringing Poppy to visit the residents brings joy to me and to them.

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Review from R S (Wife of Resident) published on 16 March 2020 Submitted via Postal Card
Overall Experience

I realised that Brook House Nursing Home would be the perfect one for my husband after my first meeting with the deputy manager. I knew immediately that my husband would be cared for appropriately for his needs. She cares about residents as well as her staff and as a result, works long and hard on their behalf.

Reply from Aileen Nimmo, Sales & Marketing at Little Brook House

Thank you for taking the time to review Brook House, we will share your kind words with the team.

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Review from K J (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card
Overall Experience

My mum came to the home nearly 3 months ago. I feel she has settled very well with support from the staff. The home has got to know my mum and her needs and are able to support her when she needs reassurance. I feel the manager is very approachable and very friendly. Overall I am very happy that my mum lives here at Brook House.

Reply from Aileen Nimmo, Sales & Marketing at Little Brook House

So happy to hear your Mum has settled, thank you for the lovely feedback.

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Review from Nick D (Son-in-law of Resident) published on 11 March 2020 Submitted via Postal Card
Overall Experience

My mother in law has settled very quickly into Brook House, having moved in after a difficult spell in hospital. The staff are kind and attentive to the needs of all the residents. Brook House is led by a member of staff who is knowledgable, motivated and focuses on those in her care. Excellent leadership is a huge part of the successful operation of Brook House.

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Review from G S (Sister of Resident) published on 6 December 2019 Submitted via Postal Card
Overall Experience

Considering that it is almost impossible to find perfection, Brook House continues to provide a friendly, efficient and comfortable care home. My brother has been a resident for many years and has received extremely good and respectful care throughout his stay.

Reply from Tori Blackadder, Marketing Assistant at Little Brook House

Thank you for taking the time to review Brook House. We are glad to hear that you find our home friendly and comfortable for your brother and that the level of care provided has been to a high standard. Thank you for your feedback.

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Review from A M (Friend of Resident) published on 22 November 2019 Submitted via Postal Card
Overall Experience

Very pleasant, caring, clean care home. Residents are looked after well. Management work hard to cater to the client's needs. Entertainment and activities are well thought out and appreciated by the residents.

Reply from Tori Blackadder, Marketing Assistant at Little Brook House

Thank you for taking the time to review Brook House. Thank you for acknowledging our individualised person-centred care and complimenting how clean and pleasant our home is. We are pleased to read that you find our activity programme stimulating and enriching.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (49) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

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Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

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