Little Brook House

8a Nelson Road, New Malden KT3 5EA
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9.3 102 Reviews
  • Little Brook House, New Malden
Little Brook House is a purpose-built care home in New Malden, providing round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Greater London home can enjoy quality facilities including beautiful lounges, an activity room and a hair salon. Each tastefully decorated bedroom has an en-suite bathroom, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. There is always something to look forward to with a schedule of regular activities, events and outings for residents.
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Care Provided by Little Brook House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Little Brook House for full pricing details and T&Cs.

Contact Little Brook House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Little Brook House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Basham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (32)

Little Brook House Reviews (102)

9.3

Little Brook House has a Review Score of 9.3 (9.328) out of 10, based on 11 reviews in the last 2 years.
Over all time Little Brook House has 102 reviews.

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Date Published
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Reviewer Connection to Little Brook House
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Total of 102, showing 21-40
Review from M G (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems happy and her needs are adequately taken care of.
The food for lunch seems to lack variety but the food that is served is of good quality.
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Review from Joanne H (Daughter of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father who has severe dementia and was also recently diagnosed with terminal cancer has been at Brook House Nursing Home for almost 5 years. I really could not recommend highly enough how good this care home is to anyone else in the difficult decision of looking for a home for their loved one. All
the staff at Brook House Nursing Home are absolutely amazing and show such care, compassion and love to all the residents. They are always looking at ways to entertain and engage the residents and provide a safe and open and inclusive environment and myself and all my family are always made to feel so welcome when we visit. The home is also very well maintained and kept clean and the garden area is always really well looked after, but most importantly I really do feel my father feels safe here and is treated with dignity and loved by all the staff that take care of him.
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Review from Haley D (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had a lovely stay here. Her mental health has stayed the same since she was admitted. Very friendly and professional. Very nice party for the Jubilee. Mum is treated with respect and dignity. I feel like some residents could be taken for a walk maybe or a trip out.
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Review from A L (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very well cared for and looked after by the home. He is comfortable in his room. The home is well managed and if I have any concerns, I know I can raise this with the manager. He listens and explains things well. Would recommend this home to another family.
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Review from Angela M (Wife of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has advanced dementia, he has been in Brook House Nursing Home for four years. I have nothing but praise for the care he has received whilst a resident there, the staff are wonderful and the care, love and respect they show him is second to none. My daughters and I are so grateful to all
the staff at Brook House Nursing Home for all their hard work at all times, especially during the pandemic. The home is well run and always welcoming and I know my husband is happy there and feels safe.
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Review from Elaine B (Daughter of Resident) published on 24 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been a resident for a few weeks and right from the start, he has been made to feel welcome and secure. He has settled in well, and the staff have taken steps to get to know him - his background and what he enjoys. I only live down the road and the staff have been very accommodating
in allowing me to visit him daily from the outside. There is a lovely atmosphere in the home with lots of decorations and beautiful mottos/mission statements. It is a great relief to me, to know that he is in good hands.
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Review from A B (Son of Resident) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion shown to my father while he was at Brook House in end of life care were outstanding. The staff made his final days as comfortable as possible. Nothing was too much trouble.
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Review from Sheila P (Wife of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the period that my husband resided at Brook House, he was really well cared for. It gave the family great comfort and the staff were outstanding. The accommodation was very well designed for people with Alzheimer's. The communication between family and staff was excellent and we were always made
to feel like we were part of an extended family. The food was excellent and provided nutrition for my husband who had difficulty eating. During the difficult time of Covid 19, he was looked after well and we are unable to visit. Sadly he passed away due to Alzheimers and the staff communicated with us the whole time and sat with him to the end. We knew and had peace of mind about the great loving care he received. We would like to thank Brook House staff for their excellent care while my husband was there, it gave us great comfort that his needs were met at all times.
Reply from Aileen Nimmo, Sales & Marketing at Little Brook HouseThank you for sharing your thoughts on Brook House. We are always so pleased to read that our staff were outstanding. We will share this review with the team and are sorry for your sad loss.
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Review from W E (Wife of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband stayed for one week of respite care. I was thrilled with the lovely building and grounds, and very friendly welcoming staff. I would highly recommend Brook House, my husband was very happy there, well cared for and treated with respect and dignity.
Reply from Aileen Nimmo, Sales & Marketing at Little Brook HouseIt is always wonderful to read that a respite resident has had a happy stay. We hope you will remain a friend of the home and we look forward to welcoming you back in the future.
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Review from C D (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having reviewed Brook House earlier this year when Mum moved in, I felt compelled to comment again during the Covid 19 pandemic. Mum was already treated with kindness and compassion since moving in, but the quality of care both she and we as a worried family, have received during this unprecedented
time, has been exemplary. Despite us missing seeing Mum, I have felt nothing but confidence in the management and staff. They have managed the situation, maintained standards and ensured relationships are maintained.
Reply from Aileen Nimmo, Sales & Marketing at Little Brook HouseIt is always so nice to read a review when a family shares that they feel the teams care is exemplary. These have been difficult times indeed, and it is so wonderful to read you feel the team at Brook have maintained standards and enabled our residents and their families to remain in touch. Thank you.
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Review from Wendy F (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was badly depressed when she arrived from another home. Within a week the staff had her up and about smiling and laughing. The difference was amazing. This magnificent care home is full of fun, laughter and loving care.
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Review from Lee B (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to this home a year ago, she was very ill when she was admitted, we moved her from a terrible home to here. She has flourished since arriving. Going from bedridden to walking and moving with a frame. Could not wish for better care. However much we paid. She takes part in lots of activities
despite having severe dementia. Before Covid-19 they took her on regular weekly trips. Although she is locked down the home is very helpfully letting us video call her using their phones. She has been tested for Covid-19 and is clear. I cannot thank them enough for all they have done for Mum. When she won't eat, they always make her something she will eat. She is 90 and is still enjoying herself thanks to them.
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Review from Dave B (Friend of Resident) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so overwhelmed by the dedication, love, care from the manger and her staff at the home.
They continue to be not plodding along with this virus, they are charging forward keeping us updated through Skype, calls, pictures and a great atmosphere.
What more could we ask for, so happy to have someone
I care about looked after by the manager and her wonderful team.
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Review from H G (Regular Volunteer) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Brook House weekly with my dog Poppy. The atmosphere at the home is always bright and friendly. The staff always showing dedicated care to the residents. It is a place that always feels welcoming. Bringing Poppy to visit the residents brings joy to me and to them.
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Review from R S (Wife of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I realised that Brook House Nursing Home would be the perfect one for my husband after my first meeting with the deputy manager. I knew immediately that my husband would be cared for appropriately for his needs. She cares about residents as well as her staff and as a result, works long and hard on their
behalf.
Reply from Aileen Nimmo, Sales & Marketing at Little Brook HouseThank you for taking the time to review Brook House, we will share your kind words with the team.
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Review from K J (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum came to the home nearly 3 months ago. I feel she has settled very well with support from the staff. The home has got to know my mum and her needs and are able to support her when she needs reassurance. I feel the manager is very approachable and very friendly. Overall I am very happy that my
mum lives here at Brook House.
Reply from Aileen Nimmo, Sales & Marketing at Little Brook HouseSo happy to hear your Mum has settled, thank you for the lovely feedback.
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Review from Nick D (Son-in-law of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law has settled very quickly into Brook House, having moved in after a difficult spell in hospital. The staff are kind and attentive to the needs of all the residents. Brook House is led by a member of staff who is knowledgable, motivated and focuses on those in her care. Excellent leadership
is a huge part of the successful operation of Brook House.
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Review from G S (Sister of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Considering that it is almost impossible to find perfection, Brook House continues to provide a friendly, efficient and comfortable care home. My brother has been a resident for many years and has received extremely good and respectful care throughout his stay.
Reply from Tori Blackadder, Marketing Assistant at Little Brook HouseThank you for taking the time to review Brook House. We are glad to hear that you find our home friendly and comfortable for your brother and that the level of care provided has been to a high standard. Thank you for your feedback.
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Review from A M (Friend of Resident) published on 22 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant, caring, clean care home. Residents are looked after well. Management work hard to cater to the client's needs. Entertainment and activities are well thought out and appreciated by the residents.
Reply from Tori Blackadder, Marketing Assistant at Little Brook HouseThank you for taking the time to review Brook House. Thank you for acknowledging our individualised person-centred care and complimenting how clean and pleasant our home is. We are pleased to read that you find our activity programme stimulating and enriching.
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Review from S R (Friend of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have noticed an improvement in the running efficiency of the home in the past six months. This, I fully believe coincides with the advent of a change of management.
Reply from Tori Blackadder, Marketing Assistant at Little Brook HouseThank you for taking the time to review Brook House. We are glad to hear you feel new management have had a positive impact on the home. Your feedback is valued.
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Current Review Score: 9.3 (9.328)

Overview of Review Score

The Review Score of 9.3 (9.328) out of 10 for Little Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.553 for Little Brook House is calculated as follows: ( (81 Excellents x 5) + (43 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 132 Ratings = 4.553
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Little Brook House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (112)

Meet the Team (0)

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