Brook House Nursing Home

8a Nelson Road, New Malden KT3 5EA
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9.3 102 Reviews
  • Brook House Nursing Home, New Malden
Brook House Nursing Home is a highly reputable, purpose-built Nursing Home conveniently situated in a peaceful residential area of New Malden.

Offering 32 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care. Set in an ideal location with good transport links into London this home, with its landscaped gardens, is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.
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Care Provided by Brook House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1728
  • Self-Funded Nursing Care: from £2080
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Brook House Nursing Home to find out the exact price for your requirements.

Contact Brook House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Brook House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Basham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (32)

Brook House Nursing Home Reviews (102)

9.3

Brook House Nursing Home has a Review Score of 9.3 (9.344) out of 10, based on 13 reviews in the last 2 years.
Over all time Brook House Nursing Home has 102 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brook House Nursing Home
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Review from Jeff S (Partner of Resident) published on 3 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visited Brook House with my wife, we were both so pleased to meet the new deputy manager, she is so friendly and full of love for the home. Staff was very jolly, as were the residents. Great work, keep it up.
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Review from Charles E (Son of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the quality of care and the attitude of the staff. They are most helpful and considerate.
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Review from Amanda F (Friend of Resident) published on 25 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend has been resident at Brook House since June 2017 and his recovery has been nothing short of miraculous. We all doubted that he would ever make a full recovery from his fall but is now almost ready to be discharged. The staff have been kind, friendly and caring, especially in the early days
when my friend needed 24/7 care.
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Review from Natalie H (Daughter of Resident) published on 25 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are excellent and demonstrate a real sense of care for the residents. The rooms are clean and activities are well organised.
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Review from Daniel O (Grandson of Resident) published on 25 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great staff always there to help will always accommodate you whilst being there, and so pleased my nan is being really well looked after!
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Review from Phil H (Son of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the staff at the home very helpful. The care that my mother has is as good as I could wish for. The home is clean and modern. The food is OK but there might be room for improvement.
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Review from W P (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a very difficult couple of years, Mum entered Brook House in March 2017. For me, it was a relief that she was in a safe environment. Mum is extremely well looked after.
Whenever I visit there are always plenty of staff on duty who are always cheerful and very accommodating.
My bother and sister
have learning difficulties and when they visit Mum, the staff always make sure they are looked after so well.
I would recommend Brook House to anyone.
Thank you.
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Review from Ann W (Sister of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care given to my brother and welcome to me when visiting.
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Review from Maria T (Daughter of Resident) published on 6 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Brook House for the last three years. She has been looked after very well. Staffs are very kind and caring. Thanks to all.
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Review from Mayumi C (Daughter-in-law of Resident) published on 5 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The condition of my mother in law seems to have improved a lot since she moved here. We can see that she is much more alert now.
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Review from Matt P (Son of Resident) published on 5 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad receives truly excellent care at all times. He looks far better now having been at Brook House for seven months than he was at home in the last few years. He is also much calmer and relaxed. He was very anxious at the start but all his carers have done a tremendous job making him feel very welcome
in his new home. They could also not be more welcoming to us each time we visit. The varied events they run for the residents are fantastic. They also welcome members of the family to join in which is greatly appreciated. We have been so impressed with Brook House, so much so we recommended it to one of mum and dad's neighbours who recently spent his last few weeks there before he sadly passed away. His wife told me today that the care she herself has received since his death last week has been unbelievably good and comforting. We simply would not want dad to be anywhere else.
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Review from Mark L (Son of Resident) published on 5 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very excellent in all areas. Care, activities and wonderful staff. Very clean, friendly and helpful. Mum is happy since coming two and a half years ago.
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Review from Lauren O (Granddaughter of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent!


I am very grateful for everything they do for my nan. I have found it incredibly hard to lose my amazing nanny to dementia. Thank you for everything!!!


Could not fault in any way.

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Review from Chelsey S (Granddaughter of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service extremely happy to know my nan is being looked after to the highest standard. Lovely place.
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Review from Jonathan C (Son of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, mum had to move to Brook House from a previous home where she had been asked to move on due to perceived 'Challenging Behaviour'. As you can imagine, this was extremely stressful and upsetting for mum and the family, but the staff here have been fantastic helping mum settle and the management
team have been great assisting us with funding issues and the logistics of the move. We are now glad the move has happened and are of the opinion that fate has dealt us a positive hand and mum is now in a home where she will be cared for and she will flourish. I wouldn't hesitate to recommend Brook House.
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Review from Mandy O (Daughter-in-law of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum in law receives from the staff at Brook House has been amazing. They show genuine kindness and compassion to her and also to us.


It has made what was a difficult decision so much easier and has given us confidence and reassurance.


My mum in laws needs have changed over the last

year and the staff are always incredibly adaptable and keep us well informed.


I cannot speak highly enough of Brook House and the staff.

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Review from Rachel T (Daughter of Resident) published on 1 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Brook House nearly 4 years now and I must say we are very pleased with the care she receives. The staff are very caring and understanding with the needs of the residents and feel that they do the best they can. They work very hard in what must be sometimes very challenging
situations.
We feel that we can come and visit at any time and that any concerns are usually dealt with quickly.
Thank you for all your hard work...... It is appreciated.
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Review from Susan M (Daughter of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I feel that the home is very welcoming and good care is taken of my mother. She is always happy when I come to visit.
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Review from Karen O (Daughter-in-law of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been looked after by the staff of Brook House for over 2 years. I have found the level of care provided to be of the highest standard. They show great affection and patience to my mother in law and she responds to them. They are always welcoming and courteous when I visit Brook
House. I can’t thank them enough.
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Review from Constance A (Wife of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident for a few years and I cannot but highly commend the staff who take daily care of him. They have the utmost compassion for the residents and I salute them. All in all, I couldn't wish for a better home for my husband to spend his last remaining years - my heart is full
of gratitude.
Thank you, Brook House.
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Current Review Score: 9.3 (9.344)

Overview of Review Score

The Review Score of 9.3 (9.344) out of 10 for Brook House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.519 for Brook House Nursing Home is calculated as follows: ( (95 Excellents x 5) + (47 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 156 Ratings = 4.519
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Brook House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (5)

Matthew

Matthew Basham

Job Title: Home Manager

I began my career in 2012 as a bank night care assistant in a residential dementia home, where I quickly discovered a true passion for dementia care. This led me to become the home’s Dementia Trainer, a role I found incredibly rewarding, supporting others to better understand and care for those living with dementia.


I progressed through various roles within the same home, eventually becoming the Registered Home Manager. Since 2015, I’ve had the privilege of managing both care and nursing homes in a range of leadership positions.


Today, I’m proud to be the Home Manager of Brook House in New Malden. After several years as a Peripatetic Manager, moving between services to provide support where needed, it’s a pleasure to now settle and truly call this place home, not only my workplace.


My team and I warmly welcome you to Brook House in New Malden. We are committed to delivering consistently high-quality, person-centred care and to building strong, meaningful connections within our local community.

Marc

Marc Arancon

Job Title: Administration Manager

My journey as a Care Home Administrator began in 2017. I have been a part of an outstanding team, and I hope to create the same vital impact at Brook House. It is fulfilling and satisfying to provide high-quality care and service to the clients/residents. I am excited to share my knowledge and experience with the team of Brook House. It is an honour to be part of a fantastic team here where everyone is one big family.
I look forward to our team reaching our goals and consistently providing outstanding care. I am ready to learn new things and develop my skills throughout my journey at Brook House.


‘TEAMWORK MAKES THE GOAL WORK’

Emma-Louise

Emma-Louise Dale

Job Title: Head of Housekeeping Joined: 2019

I have been working at Brook House since January 2019 as a housekeeper. I enjoy my job in every way and I love spending time with all the residents. I also take great pride in creating and maintaining a clean, tidy and safe home for residents and their guests to enjoy.


When I am at home, I love spending time with my family. I have two beautiful daughters that I am very proud of. One of my biggest passions is horse riding. My favourite activity is to take my horses Freddie and Eddie to Richmond park for a ride.

Karen

Karen Wills

Job Title: Team Leader and Dementia Champion Joined: 2019

I am a Team Leader and Brook House’s Dementia Champion. I enjoy working alongside a great team of people who take time in their roles to offer a Person-Centred approach to Care and work closely with our residents to ensure they live in a Happy, Safe and Comfortable home.


I have always had a keen interest in Dementia and Brain Injury after my Brain Tumor was operated on and successfully removed in 2002. I feel this has brought me a natural empathy and understanding of people and their symptoms and side effects, and l feel this helps me in my role as Dementia Champion. I joined The Future Care Group in 2019 as l could see the company has a good reputation for Dementia Care and strive to improve their Quality of Care, along with their Core Care Values, which are promoted and lived every day within their homes.

Natasha

Natasha Allen

Job Title: Lifestyle Lead Joined: 2024

My Name is Natasha, the Lifestyle Lead at Brook House Nursing Home.


I am thrilled to be part of the Brook House family, I enjoy bringing a sense of happiness and connection to those I care for and I’m looking forward to continuing this, and more, with the lovely residents of Brook House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook House Nursing Home to verify any information. View our terms and conditions. Brook House Nursing Home has an Enhanced Service - more info.