Little Brook House

8a Nelson Road, New Malden KT3 5EA
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9.3 102 Reviews
  • Little Brook House, New Malden
Little Brook House is a purpose-built care home in New Malden, providing round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Greater London home can enjoy quality facilities including beautiful lounges, an activity room and a hair salon. Each tastefully decorated bedroom has an en-suite bathroom, and outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. There is always something to look forward to with a schedule of regular activities, events and outings for residents.
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Care Provided by Little Brook House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Little Brook House for full pricing details and T&Cs.

Contact Little Brook House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Little Brook House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Basham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (32)

Little Brook House Reviews (102)

9.3

Little Brook House has a Review Score of 9.3 (9.328) out of 10, based on 11 reviews in the last 2 years.
Over all time Little Brook House has 102 reviews.

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Reviewer Connection to Little Brook House
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Review from Jeff S (Partner of Resident) published on 3 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visited Brook House with my wife, we were both so pleased to meet the new deputy manager, she is so friendly and full of love for the home. Staff was very jolly, as were the residents. Great work, keep it up.
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Review from Charles E (Son of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the quality of care and the attitude of the staff. They are most helpful and considerate.
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Review from Amanda F (Friend of Resident) published on 25 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend has been resident at Brook House since June 2017 and his recovery has been nothing short of miraculous. We all doubted that he would ever make a full recovery from his fall but is now almost ready to be discharged. The staff have been kind, friendly and caring, especially in the early days
when my friend needed 24/7 care.
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Review from Natalie H (Daughter of Resident) published on 25 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are excellent and demonstrate a real sense of care for the residents. The rooms are clean and activities are well organised.
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Review from Daniel O (Grandson of Resident) published on 25 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great staff always there to help will always accommodate you whilst being there, and so pleased my nan is being really well looked after!
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Review from Phil H (Son of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the staff at the home very helpful. The care that my mother has is as good as I could wish for. The home is clean and modern. The food is OK but there might be room for improvement.
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Review from W P (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a very difficult couple of years, Mum entered Brook House in March 2017. For me, it was a relief that she was in a safe environment. Mum is extremely well looked after.
Whenever I visit there are always plenty of staff on duty who are always cheerful and very accommodating.
My bother and sister
have learning difficulties and when they visit Mum, the staff always make sure they are looked after so well.
I would recommend Brook House to anyone.
Thank you.
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Review from Ann W (Sister of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care given to my brother and welcome to me when visiting.
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Review from Maria T (Daughter of Resident) published on 6 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Brook House for the last three years. She has been looked after very well. Staffs are very kind and caring. Thanks to all.
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Review from Mayumi C (Daughter-in-law of Resident) published on 5 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The condition of my mother in law seems to have improved a lot since she moved here. We can see that she is much more alert now.
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Review from Matt P (Son of Resident) published on 5 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad receives truly excellent care at all times. He looks far better now having been at Brook House for seven months than he was at home in the last few years. He is also much calmer and relaxed. He was very anxious at the start but all his carers have done a tremendous job making him feel very welcome
in his new home. They could also not be more welcoming to us each time we visit. The varied events they run for the residents are fantastic. They also welcome members of the family to join in which is greatly appreciated. We have been so impressed with Brook House, so much so we recommended it to one of mum and dad's neighbours who recently spent his last few weeks there before he sadly passed away. His wife told me today that the care she herself has received since his death last week has been unbelievably good and comforting. We simply would not want dad to be anywhere else.
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Review from Mark L (Son of Resident) published on 5 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very excellent in all areas. Care, activities and wonderful staff. Very clean, friendly and helpful. Mum is happy since coming two and a half years ago.
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Review from Lauren O (Granddaughter of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent!


I am very grateful for everything they do for my nan. I have found it incredibly hard to lose my amazing nanny to dementia. Thank you for everything!!!


Could not fault in any way.

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Review from Chelsey S (Granddaughter of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service extremely happy to know my nan is being looked after to the highest standard. Lovely place.
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Review from Jonathan C (Son of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, mum had to move to Brook House from a previous home where she had been asked to move on due to perceived 'Challenging Behaviour'. As you can imagine, this was extremely stressful and upsetting for mum and the family, but the staff here have been fantastic helping mum settle and the management
team have been great assisting us with funding issues and the logistics of the move. We are now glad the move has happened and are of the opinion that fate has dealt us a positive hand and mum is now in a home where she will be cared for and she will flourish. I wouldn't hesitate to recommend Brook House.
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Review from Mandy O (Daughter-in-law of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum in law receives from the staff at Brook House has been amazing. They show genuine kindness and compassion to her and also to us.


It has made what was a difficult decision so much easier and has given us confidence and reassurance.


My mum in laws needs have changed over the last

year and the staff are always incredibly adaptable and keep us well informed.


I cannot speak highly enough of Brook House and the staff.

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Review from Rachel T (Daughter of Resident) published on 1 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Brook House nearly 4 years now and I must say we are very pleased with the care she receives. The staff are very caring and understanding with the needs of the residents and feel that they do the best they can. They work very hard in what must be sometimes very challenging
situations.
We feel that we can come and visit at any time and that any concerns are usually dealt with quickly.
Thank you for all your hard work...... It is appreciated.
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Review from Susan M (Daughter of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I feel that the home is very welcoming and good care is taken of my mother. She is always happy when I come to visit.
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Review from Karen O (Daughter-in-law of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been looked after by the staff of Brook House for over 2 years. I have found the level of care provided to be of the highest standard. They show great affection and patience to my mother in law and she responds to them. They are always welcoming and courteous when I visit Brook
House. I can’t thank them enough.
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Review from Constance A (Wife of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident for a few years and I cannot but highly commend the staff who take daily care of him. They have the utmost compassion for the residents and I salute them. All in all, I couldn't wish for a better home for my husband to spend his last remaining years - my heart is full
of gratitude.
Thank you, Brook House.
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Current Review Score: 9.3 (9.328)

Overview of Review Score

The Review Score of 9.3 (9.328) out of 10 for Little Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.553 for Little Brook House is calculated as follows: ( (81 Excellents x 5) + (43 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 132 Ratings = 4.553
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Little Brook House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (112)

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