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Little Brook House

8a Nelson Road, New Malden, London KT3 5EA
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I have always found the staff to be very caring and professionalDiana B(Sister of Resident/Service User)
Little Brook House, New Malden
the care and support are excellent to me and my family and helps me keep positive.Ann S(Resident / Service User)
Little Brook House, New Malden
Wonderful, beautiful home for my mother. Everybody who works there is happy, helpful and kind.Anthony W(Son of Resident/Service User)
Little Brook House, New Malden

Little Brook House is a purpose-built care home in New Malden, providing round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Greater London home can enjoy quality facilities including beautiful lounges, an activity room and a hair salon. Each tastefully decorated bedroom has an en-suite bathroom, and outside there is a beautiful, landscaped garden, perfect...  

Care Provided by Little Brook House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,912
Residential Dementia CareFrom £1,700From £1,912
Nursing CareFrom £1,950From £2,193
Nursing Dementia CareFrom £1,950From £2,193
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Little Brook House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Portia Nleya(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (32)

Little Brook House Reviews (103)

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9.4

Little Brook House has a Review Score of 9.4 (9.352) out of 10, based on 12 reviews in the last 2 years. Over all time Little Brook House has 103 reviews.

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Showing 103 reviews matching selected criteria
Review from S R (Friend of Resident) published on 28 October 2019 Submitted via Postal Card
Overall Experience

I have noticed an improvement in the running efficiency of the home in the past six months. This, I fully believe coincides with the advent of a change of management.

Reply from Tori Blackadder, Marketing Assistant at Little Brook House

Thank you for taking the time to review Brook House. We are glad to hear you feel new management have had a positive impact on the home. Your feedback is valued.

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Review from Jeff S (Partner of Resident) published on 3 June 2019 Submitted via Website
Overall Experience

I visited Brook House with my wife, we were both so pleased to meet the new deputy manager, she is so friendly and full of love for the home. Staff was very jolly, as were the residents. Great work, keep it up.

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Review from Charles E (Son of Resident) published on 29 January 2018 Submitted via Website
Overall Experience

I am very pleased with the quality of care and the attitude of the staff. They are most helpful and considerate.

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Review from Amanda F (Friend of Resident) published on 25 January 2018 Submitted via Website
Overall Experience

My friend has been resident at Brook House since June 2017 and his recovery has been nothing short of miraculous. We all doubted that he would ever make a full recovery from his fall but is now almost ready to be discharged. The staff have been kind, friendly and caring, especially in the early days when my friend needed 24/7 care.

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Review from Natalie H (Daughter of Resident) published on 25 January 2018 Submitted via Website
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The staff here are excellent and demonstrate a real sense of care for the residents. The rooms are clean and activities are well organised.

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Review from Daniel O (Grandson of Resident) published on 25 January 2018 Submitted via Website
Overall Experience

Great staff always there to help will always accommodate you whilst being there, and so pleased my nan is being really well looked after!

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Review from Phil H (Son of Resident) published on 7 December 2017 Submitted via Postal Card
Overall Experience

I have found all the staff at the home very helpful. The care that my mother has is as good as I could wish for. The home is clean and modern. The food is OK but there might be room for improvement.

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Review from W P (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card
Overall Experience
After a very difficult couple of years, Mum entered Brook House in March 2017. For me, it was a relief that she was in a safe environment. Mum is extremely well looked after.
Whenever I visit there are always plenty of staff on duty who are always cheerful and very accommodating.
My bother and sister have learning difficulties and when they visit Mum, the staff always make sure they are looked after so well.
I would recommend Brook House to anyone.

Thank you.

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Review from Ann W (Sister of Resident) published on 6 December 2017 Submitted via Postal Card
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Very happy with the care given to my brother and welcome to me when visiting.

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Review from Maria T (Daughter of Resident) published on 6 December 2017 Submitted via Website
Overall Experience

Mum has been at Brook House for the last three years. She has been looked after very well. Staffs are very kind and caring. Thanks to all.

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Review from Mayumi C (Daughter-in-law of Resident) published on 5 December 2017 Submitted via Website
Overall Experience

The condition of my mother in law seems to have improved a lot since she moved here. We can see that she is much more alert now.

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Review from Matt P (Son of Resident) published on 5 December 2017 Submitted via Website
Overall Experience

Dad receives truly excellent care at all times. He looks far better now having been at Brook House for seven months than he was at home in the last few years. He is also much calmer and relaxed. He was very anxious at the start but all his carers have done a tremendous job making him feel very welcome in his new home. They could also not be more welcoming to us each time we visit. The varied events they run for the residents are fantastic. They also welcome members of the family to join in which is greatly appreciated. We have been so impressed with Brook House, so much so we recommended it to one of mum and dad's neighbours who recently spent his last few weeks there before he sadly passed away. His wife told me today that the care she herself has received since his death last week has been unbelievably good and comforting. We simply would not want dad to be anywhere else.

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Review from Mark L (Son of Resident) published on 5 December 2017 Submitted via Website
Overall Experience

Very excellent in all areas. Care, activities and wonderful staff. Very clean, friendly and helpful. Mum is happy since coming two and a half years ago.

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Review from Lauren O (Granddaughter of Resident) published on 4 December 2017 Submitted via Website
Overall Experience

Excellent!

I am very grateful for everything they do for my nan. I have found it incredibly hard to lose my amazing nanny to dementia. Thank you for everything!!!

Could not fault in any way.

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Review from Chelsey S (Granddaughter of Resident) published on 4 December 2017 Submitted via Website
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Excellent service extremely happy to know my nan is being looked after to the highest standard. Lovely place.

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Review from Jonathan C (Son of Resident) published on 4 December 2017 Submitted via Website
Overall Experience

Unfortunately, mum had to move to Brook House from a previous home where she had been asked to move on due to perceived 'Challenging Behaviour'. As you can imagine, this was extremely stressful and upsetting for mum and the family, but the staff here have been fantastic helping mum settle and the management team have been great assisting us with funding issues and the logistics of the move. We are now glad the move has happened and are of the opinion that fate has dealt us a positive hand and mum is now in a home where she will be cared for and she will flourish. I wouldn't hesitate to recommend Brook House.

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Review from Mandy O (Daughter-in-law of Resident) published on 4 December 2017 Submitted via Website
Overall Experience

The care my mum in law receives from the staff at Brook House has been amazing. They show genuine kindness and compassion to her and also to us.

It has made what was a difficult decision so much easier and has given us confidence and reassurance.

My mum in laws needs have changed over the last year and the staff are always incredibly adaptable and keep us well informed.

I cannot speak highly enough of Brook House and the staff.

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Review from Rachel T (Daughter of Resident) published on 1 December 2017 Submitted via Website
Overall Experience
My mother has been a resident of Brook House nearly 4 years now and I must say we are very pleased with the care she receives. The staff are very caring and understanding with the needs of the residents and feel that they do the best they can. They work very hard in what must be sometimes very challenging situations.
We feel that we can come and visit at any time and that any concerns are usually dealt with quickly.

Thank you for all your hard work...... It is appreciated.

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Review from Susan M (Daughter of Resident) published on 30 November 2017 Submitted via Website
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I feel that the home is very welcoming and good care is taken of my mother. She is always happy when I come to visit.

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Review from Karen O (Daughter-in-law of Resident) published on 30 November 2017 Submitted via Website
Overall Experience

My mother in law has been looked after by the staff of Brook House for over 2 years. I have found the level of care provided to be of the highest standard. They show great affection and patience to my mother in law and she responds to them. They are always welcoming and courteous when I visit Brook House. I can’t thank them enough.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (49) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Little Brook House.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

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