Submit a Review for Brentwood Arches Care Home - Avery Collection
London Road, Brentwood, CM14 4NA
View full details of Brentwood Arches Care Home - Avery CollectionLatest Reviews for Brentwood Arches Care Home - Avery Collection
23 January 2026
sorry for the delay but can i please passs on my thanks and the family too for a fantastic experience in looking after our mother for a short time she came to you from Queens which you agreed to accept and have to say the whole experience was heart warming and exceptional from Angie and Karen on
reception and Cloe the carer you all cared and made the difference the nurses and doctor all cared and made us all as a family comfortable you are all fantastic and should be proud of what you do every day bless you all James
04 April 2025
Beeches care home is very nice.
I liked the care which is given. All the care-personnal ae brilliant from the grade up to starting up.
The Reception Desk ladies all are lovely, with a smile and nothin too much to them.
The comm from the office is slow.
Reception ladies - make my day.
04 April 2025
Very well looked after, friendly staff
Home is very nice and always has a nice feel to it
The nursing staff have been really good.
03 April 2025
Beeches Arches Care Home has been an blessing for my mother. The staff are incredibly kind, attentive ensuring residents feel comfortable and cared for.
Facilities are spotless well maintained creating a homely atmosphere. There is a wide range of activities to keep residents engaged and happy
giving my family peace of mind to know my mum is happy and in a safe place. I would highly recommend this care home.
03 April 2025
I am very happy about my mothers care. I feel secure in the knowledge that she is being looked after in the best way.
03 April 2025
I am very happy with the care and attention provided to my sister. The carers are very friendly and do all they can to deal with the various situations that arise.
I always find the Reception staff very welcoming and happy to help.
The activities team do all they can to accommodate the various
tastes in music + entertainment, They have a great sense of fun. Thank you.
04 March 2025
I stayed at the at Brentwood Arches Care Home in January 2025 for two weeks on respite and my experience was amazing from start to finish. The care was absolutely outstanding and the commitment of the staff was a joy to see and be around. There was always something going on and the sound of joy and
laughter was never far away especially when the entertainment team were onsite. Food was great and even family members who visited were welcomed with drinks and snacks. I would highly recommend and stay here again.
Thank you Brentwood Arches.
24 September 2024
My mother was in Brentwood Arches Care Home for nearly 3 months and was treated extremely well by everyone and was made very welcome by the residents in the home.
Even my family was made welcome to eat and drink at anytime and the food was very good with great selection. The entertainment was
varied from singers to bingo and much more.
Thank you Brentwood Arches.
29 April 2024
My mother spent the final eight or so months of her life at Brentwood Arches Care Home, latterly in the Woodlands dementia unit. Her care was absolutely outstanding and the commitment of the staff to the contentment and safety of residents is unwavering. They truly care about every single resident,
know their likes and dislikes and make everyone feel special and seen. The wing is filled with cheer and goodwill, with laughter ringing out and a sense of calm all around. She was truly happy these last few weeks. I can't thank you enough for all you have done for her, whilst also frequently checking in with the family and always providing friendly listening ears and frequent cups of tea. More widely, away from the Woodlands wing, the home is clean, friendly, warm, comfortable, welcoming and fun. The happiness of the residents is evident as soon as you walk through the door.
04 March 2024
A wonderful environment. Staff are very polite, friendly and helpful. I can certainly rest at night with the knowledge that my mother is in safe and caring hands.
04 March 2024
Since our Mum arrived at The Arches teh care has been phenomenal.
All the staff have gone over and beyond to ensure our mum is comfortable. Our mum's appetite and well-being have improved immensely.
We cannot thank you enough.
04 March 2024
This care home is amazing the staff are very nice and helpful. Nothing is too much trouble for them. My mum has improved so much since staying here and has settled very well and this is due to having very dedicated staff.
27 February 2024
A truly wonderful home. My dad has a new lease of life since moving into Brentwood Arches Care Home in January 2023. All staff are wonderful. caring and attentive, simply wouldn't want my dad to be anywhere else.
17 November 2023
We have been delighted with Mum's care. The current lack of the online portal is the only complaint we have had. Staff are excellent at all levels, from general manager to reception, carers and cleaners, all are friendly and caring.
06 November 2023
My mother joined this week and my father is arriving a week later. So far, this review is based on the first week. I hope to be able to confirm the same review after a longer period of time. The staff are fantastic with my mother and thus far have been a great start to a difficult time. One
observation would be to provide a starter pack for new residents and family and a meeting after the first week to ensure all is going in the right direction and to avoid any uncertainties.
06 November 2023
Very nice, friendly and clean. Good place.
25 May 2023
It's a lovely place, but the night staff are nowhere near as good as the day staff. We don't get notified if there's a problem, eg Dad gets taken to the hospital by ambulance; we don't know until Dad calls from the hospital! Food is awful, not good for what they spend per month. Not enough staff.
18 May 2023
We've had a great experience with The Beeches. The staff are always there and are happy to help the residents. There are lots of activities, and the staff are always encouraging everyone to join in and have fun. The receptionists are very jolly and are happy to help and answer our questions. Great
place - we love it!
16 May 2023
It has to be said this care home is lovely. We cannot fault this home at all. Upon entering was met by a charming receptionist and was offered tea, juice, cake, and biscuits as our sister-in-law was being attended to. Her room was warm and airy. All my sister-in-law's needs were attended to. The
home is like home-from-home. It's a pity not all care homes are like this.
16 May 2023
The staff are always very friendly and willing to help! They are bubbly and fun, especially the receptionists and the team leader on the second floor. Highly recommend!
Latest Reviews for Brentwood Arches Care Home - Avery Collection
23 January 2026
sorry for the delay but can i please passs on my thanks and the family too for a fantastic experience in looking after our mother for a short time she came to you from Queens which you agreed to accept and have to say the whole experience was heart warming and exceptional from Angie and Karen on
reception and Cloe the carer you all cared and made the difference the nurses and doctor all cared and made us all as a family comfortable you are all fantastic and should be proud of what you do every day bless you all James
04 April 2025
Beeches care home is very nice.
I liked the care which is given. All the care-personnal ae brilliant from the grade up to starting up.
The Reception Desk ladies all are lovely, with a smile and nothin too much to them.
The comm from the office is slow.
Reception ladies - make my day.
04 April 2025
Very well looked after, friendly staff
Home is very nice and always has a nice feel to it
The nursing staff have been really good.
03 April 2025
Beeches Arches Care Home has been an blessing for my mother. The staff are incredibly kind, attentive ensuring residents feel comfortable and cared for.
Facilities are spotless well maintained creating a homely atmosphere. There is a wide range of activities to keep residents engaged and happy
giving my family peace of mind to know my mum is happy and in a safe place. I would highly recommend this care home.
03 April 2025
I am very happy about my mothers care. I feel secure in the knowledge that she is being looked after in the best way.
03 April 2025
I am very happy with the care and attention provided to my sister. The carers are very friendly and do all they can to deal with the various situations that arise.
I always find the Reception staff very welcoming and happy to help.
The activities team do all they can to accommodate the various
tastes in music + entertainment, They have a great sense of fun. Thank you.
04 March 2025
I stayed at the at Brentwood Arches Care Home in January 2025 for two weeks on respite and my experience was amazing from start to finish. The care was absolutely outstanding and the commitment of the staff was a joy to see and be around. There was always something going on and the sound of joy and
laughter was never far away especially when the entertainment team were onsite. Food was great and even family members who visited were welcomed with drinks and snacks. I would highly recommend and stay here again.
Thank you Brentwood Arches.
24 September 2024
My mother was in Brentwood Arches Care Home for nearly 3 months and was treated extremely well by everyone and was made very welcome by the residents in the home.
Even my family was made welcome to eat and drink at anytime and the food was very good with great selection. The entertainment was
varied from singers to bingo and much more.
Thank you Brentwood Arches.
29 April 2024
My mother spent the final eight or so months of her life at Brentwood Arches Care Home, latterly in the Woodlands dementia unit. Her care was absolutely outstanding and the commitment of the staff to the contentment and safety of residents is unwavering. They truly care about every single resident,
know their likes and dislikes and make everyone feel special and seen. The wing is filled with cheer and goodwill, with laughter ringing out and a sense of calm all around. She was truly happy these last few weeks. I can't thank you enough for all you have done for her, whilst also frequently checking in with the family and always providing friendly listening ears and frequent cups of tea. More widely, away from the Woodlands wing, the home is clean, friendly, warm, comfortable, welcoming and fun. The happiness of the residents is evident as soon as you walk through the door.
04 March 2024
A wonderful environment. Staff are very polite, friendly and helpful. I can certainly rest at night with the knowledge that my mother is in safe and caring hands.
04 March 2024
Since our Mum arrived at The Arches teh care has been phenomenal.
All the staff have gone over and beyond to ensure our mum is comfortable. Our mum's appetite and well-being have improved immensely.
We cannot thank you enough.
04 March 2024
This care home is amazing the staff are very nice and helpful. Nothing is too much trouble for them. My mum has improved so much since staying here and has settled very well and this is due to having very dedicated staff.
27 February 2024
A truly wonderful home. My dad has a new lease of life since moving into Brentwood Arches Care Home in January 2023. All staff are wonderful. caring and attentive, simply wouldn't want my dad to be anywhere else.
17 November 2023
We have been delighted with Mum's care. The current lack of the online portal is the only complaint we have had. Staff are excellent at all levels, from general manager to reception, carers and cleaners, all are friendly and caring.
06 November 2023
My mother joined this week and my father is arriving a week later. So far, this review is based on the first week. I hope to be able to confirm the same review after a longer period of time. The staff are fantastic with my mother and thus far have been a great start to a difficult time. One
observation would be to provide a starter pack for new residents and family and a meeting after the first week to ensure all is going in the right direction and to avoid any uncertainties.
06 November 2023
Very nice, friendly and clean. Good place.
25 May 2023
It's a lovely place, but the night staff are nowhere near as good as the day staff. We don't get notified if there's a problem, eg Dad gets taken to the hospital by ambulance; we don't know until Dad calls from the hospital! Food is awful, not good for what they spend per month. Not enough staff.
18 May 2023
We've had a great experience with The Beeches. The staff are always there and are happy to help the residents. There are lots of activities, and the staff are always encouraging everyone to join in and have fun. The receptionists are very jolly and are happy to help and answer our questions. Great
place - we love it!
16 May 2023
It has to be said this care home is lovely. We cannot fault this home at all. Upon entering was met by a charming receptionist and was offered tea, juice, cake, and biscuits as our sister-in-law was being attended to. Her room was warm and airy. All my sister-in-law's needs were attended to. The
home is like home-from-home. It's a pity not all care homes are like this.
16 May 2023
The staff are always very friendly and willing to help! They are bubbly and fun, especially the receptionists and the team leader on the second floor. Highly recommend!