Brentwood Arches Care Home - Avery Collection

London Road, Brentwood CM14 4NA
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9.5 150 Reviews
  • Brentwood Arches Care Home - Avery Collection, Brentwood
Brentwood Arches Care Home is renowned locally for delivering exceptional care and support. Nestled in a serene location near Brentwood High Street, the home boasts 99 private apartments, ranging from studios to two-bedroom options, which are ideal for couples seeking shared care. The home offers residential, respite, nursing and dementia care.

The comprehensive care options cater to various needs, from assisted living for daily activities to 24/7 nursing care. Specialised dementia care is a hallmark, tailored to each resident's unique requirements.

Avery's distinctive ReConnect strategy takes a personalised approach to dementia care, deeply understanding each resident to craft individualised care plans and provide valuable support to their families.

The Brentwood residence takes pride in its superior facilities, which ensure the safety and comfort of residents with en-suite wet rooms, alarms and call buttons. Every room is furnished to high standards, creating a home-from-home atmosphere. The beautifully landscaped gardens, restaurant, café, cosy lounges and salon, complete with a cinema and therapy suite, make for an enjoyable living experience.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £2000
  • Self-Funded Residential Dementia Care: £1600 – £1900
  • Self-Funded Nursing Care: £1650 – £2100
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: £1600 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £2000
  • RESPITE Self-Funded Nursing Care: £1750 – £2200
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact Brentwood Arches Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jessica Thomas (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Number of floors: 4

Room Information

  • Single Rooms (92)
  • Couples/Companion Rooms (9)

Parking

  • A car park is on site.

Brentwood Arches Care Home - Avery Collection Reviews (150)

9.5

Brentwood Arches Care Home - Avery Collection has a Review Score of 9.5 (9.502) out of 10, based on 15 reviews in the last 2 years.
Over all time Brentwood Arches Care Home - Avery Collection has 150 reviews.

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Reviewer Connection to Brentwood Arches Care Home - Avery Collection
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Review from S P (Friend of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Beeches care home is very nice.
I liked the care which is given. All the care-personnal ae brilliant from the grade up to starting up.
The Reception Desk ladies all are lovely, with a smile and nothin too much to them.
The comm from the office is slow.
Reception ladies - make my day.
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Review from Ryan J (Son of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well looked after, friendly staff
Home is very nice and always has a nice feel to it
The nursing staff have been really good.
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Review from J M (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beeches Arches Care Home has been an blessing for my mother. The staff are incredibly kind, attentive ensuring residents feel comfortable and cared for.
Facilities are spotless well maintained creating a homely atmosphere. There is a wide range of activities to keep residents engaged and happy giving
my family peace of mind to know my mum is happy and in a safe place. I would highly recommend this care home.
Reply from Jordan F, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you so much for your review. We're incredibly proud of our welcoming atmosphere and appreciate your kind words.

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Review from L B (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy about my mothers care. I feel secure in the knowledge that she is being looked after in the best way.
Reply from Jordan F, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you so much for your kind words! We're thrilled to hear that you feel secure about your mother's care.

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Review from Nora K (Sister of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and attention provided to my sister. The carers are very friendly and do all they can to deal with the various situations that arise.
I always find the Reception staff very welcoming and happy to help.
The activities team do all they can to accommodate the various tastes
in music + entertainment, They have a great sense of fun. Thank you.
Reply from Jordan F, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you for your wonderful feedback. We're so pleased to hear that you're happy with your sister's care and that our staff is making a positive impact. It's fantastic to know that the activities team is bringing joy and fun to everyone.

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Review from Steven S (Respite Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed at the at Brentwood Arches Care Home in January 2025 for two weeks on respite and my experience was amazing from start to finish. The care was absolutely outstanding and the commitment of the staff was a joy to see and be around. There was always something going on and the sound of joy and
laughter was never far away especially when the entertainment team were onsite. Food was great and even family members who visited were welcomed with drinks and snacks. I would highly recommend and stay here again.
Thank you Brentwood Arches.
Reply from Jordan F, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you so much for your positive feedback. We're so glad you enjoyed your stay here with us and look forward to welcoming you back for another visit.

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Review from Andrew L (Son of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Brentwood Arches Care Home for nearly 3 months and was treated extremely well by everyone and was made very welcome by the residents in the home.
Even my family was made welcome to eat and drink at anytime and the food was very good with great selection. The entertainment was varied
from singers to bingo and much more.
Thank you Brentwood Arches.
Reply from Jordan, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you so much for your kind words. We're proud of the warm environment that our home provides and the variety of activities on offer. We appreciate your positive feedback greatly and thank you again for sharing your views.

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Review from C P (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the final eight or so months of her life at Brentwood Arches Care Home, latterly in the Woodlands dementia unit. Her care was absolutely outstanding and the commitment of the staff to the contentment and safety of residents is unwavering. They truly care about every single resident,
know their likes and dislikes and make everyone feel special and seen. The wing is filled with cheer and goodwill, with laughter ringing out and a sense of calm all around. She was truly happy these last few weeks. I can't thank you enough for all you have done for her, whilst also frequently checking in with the family and always providing friendly listening ears and frequent cups of tea. More widely, away from the Woodlands wing, the home is clean, friendly, warm, comfortable, welcoming and fun. The happiness of the residents is evident as soon as you walk through the door.
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Review from M T (Son of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A wonderful environment. Staff are very polite, friendly and helpful. I can certainly rest at night with the knowledge that my mother is in safe and caring hands.
Reply from Jordan Fairchild, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you very much for your review. We pride ourselves on delivering the highest quality of care, giving our residents loved ones peace of mind.

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Review from Sharon W (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since our Mum arrived at The Arches teh care has been phenomenal.
All the staff have gone over and beyond to ensure our mum is comfortable. Our mum's appetite and well-being have improved immensely.
We cannot thank you enough.
Reply from Jordan, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you for your review and your kind words for our team here at the Brentwood Arches. We're absolutely delighted to hear of the improvements that you're seeing with Mum.

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Review from Julie W (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is amazing the staff are very nice and helpful. Nothing is too much trouble for them. My mum has improved so much since staying here and has settled very well and this is due to having very dedicated staff.
Reply from Jordan, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you so much for your kind words. We're delighted to hear of the improvement that you're seeing within Mum; our team strive to provide the best environment for our residents and to deliver the highest quality of care.

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Review from Sally M (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A truly wonderful home. My dad has a new lease of life since moving into Brentwood Arches Care Home in January 2023. All staff are wonderful. caring and attentive, simply wouldn't want my dad to be anywhere else.
Reply from Jordan, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Hi Sally, thank you so much for taking the time to leave a review for us. We pride ourselves on a really positive atmosphere, delivering the best possible care to make a great difference to our residents' and their relatives' lives.

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Review from Tony B (Son of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with Mum's care. The current lack of the online portal is the only complaint we have had. Staff are excellent at all levels, from general manager to reception, carers and cleaners, all are friendly and caring.
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Review from Maria R (Daughter of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother joined this week and my father is arriving a week later. So far, this review is based on the first week. I hope to be able to confirm the same review after a longer period of time. The staff are fantastic with my mother and thus far have been a great start to a difficult time. One observation
would be to provide a starter pack for new residents and family and a meeting after the first week to ensure all is going in the right direction and to avoid any uncertainties.
Reply from Jordan, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you so much for taking the time to leave a review for us at the Brentwood Arches. It's great to hear the positivity you have for our colleagues. I'm delighted to confirm that the welcome pack has been issued, filled with useful information for the home and the local area. Our care review takes place after week one, but, we are always happy to discuss your loved ones time here with us and any uncertainties you or your loved ones may have.

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Review from Gordan F (Friend of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice, friendly and clean. Good place.
Reply from Jordan, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you so much for your review, it's great to hear your positive feedback.

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Review from V V (Daughter of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It's a lovely place, but the night staff are nowhere near as good as the day staff. We don't get notified if there's a problem, eg Dad gets taken to the hospital by ambulance; we don't know until Dad calls from the hospital! Food is awful, not good for what they spend per month. Not enough staff.
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Review from Tim T (Relative of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've had a great experience with The Beeches. The staff are always there and are happy to help the residents. There are lots of activities, and the staff are always encouraging everyone to join in and have fun. The receptionists are very jolly and are happy to help and answer our questions. Great place
- we love it!
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Review from Maria M (Sister-in-law of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has to be said this care home is lovely. We cannot fault this home at all. Upon entering was met by a charming receptionist and was offered tea, juice, cake, and biscuits as our sister-in-law was being attended to. Her room was warm and airy. All my sister-in-law's needs were attended to. The home
is like home-from-home. It's a pity not all care homes are like this.
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Review from Samantha T (Granddaughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very friendly and willing to help! They are bubbly and fun, especially the receptionists and the team leader on the second floor. Highly recommend!
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Review from M P (Son-in-law of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent! The Beeches provide great care for residents, along with a range of activities! The staff are amazing and really care for the residents. The receptionists are always smiley and upbeat, and willing to help! We highly recommend The Beeches!
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Current Review Score: 9.5 (9.502)

Overview of Review Score

The Review Score of 9.5 (9.502) out of 10 for Brentwood Arches Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Brentwood Arches Care Home - Avery Collection is calculated as follows: ( (150 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 178 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.682 Points relating to the number of positive Reviews for Brentwood Arches Care Home - Avery Collection is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 15 Positive Reviews ÷ 22 = 0.682
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (4)

Jana

Jana Krapkova

Job Title: Dementia Care Manager Joined: 2015

After finishing a Business Course in the Czech Republic, I started as a carer, looking after people with mental health problems.
When I moved to England, in 2007, I originally worked as a carer in a home near Watford. At the time, my manager offered me the position of Senior Carer/Training Co-Ordinator in Romford, so I relocated to Essex.


I was looking after young, physically disabled people. I found my passion for palliative care as we worked closely with St Francis Hospice.
Years later I was promoted to Home Based Trainer and provided mandatory training to all staff. I had the opportunity to travel around different homes in the area and study a course provided by Bradford University: “Person First, Dementia Second”. After that, I knew I had to go back into care.


I have been at The Beeches since October 2015. I started as a Lead Carer and have now worked my way up as a Dementia Care Manager. I love it here and really feel like I make a difference to our residents.

*We are proud to add that Jana won the Dementia Care Manager at The National Care Awards 2017

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Carl Spillett

Job Title: Hospitality Services Manager Joined: 2023

Our residents have been simply amazing, and so my job is to unsure they live their best life with us, this is a real pleasure. I have a great team and management supporting me and I am looking forward to an interesting and varied future at The Brentwood Arches and within the AveryFamily.


It’s an honour to be part of a dedicated team delivering excellent care with such passion and commitment.

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Jordan Fairchild

Job Title: Client Liaison Manager Joined: 2023

My passion is providing excellent service, making sure families and prospective residents are guided and supported from first contact throughout the process to move in and then for their continued stay.


The decision to move yourself or a loved one into care can be a bewildering, emotional and sometimes difficult one and it's my job to make that decision an informed and peaceful one for all involved.


I am privileged to work with a team who’s knowledge, experience, empathy and understanding is second to none.

Angela

Angela Levis

Job Title: Housekeeping Manager Joined: 2013

I started here at The Beeches in 2013 as a Housekeeper and worked myself up to Housekeeping Manager within a year.


I’ve worked in the care industry for 10 years and before that in Retail. I strive to provide our residents with the best service and a lovely clean environment. I look at our residents being an extended family to me and feel privileged to see them daily.


I’m proud to be part of a fantastic team here at The Beeches.

Frequently Asked Questions about Brentwood Arches Care Home - Avery Collection

What types of Care is Brentwood Arches Care Home - Avery Collection registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brentwood Arches Care Home - Avery Collection have?

There are 92 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Brentwood Arches Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brentwood Arches Care Home - Avery Collection to the centre of Brentwood?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brentwood Arches Care Home - Avery Collection to verify any information. View our terms and conditions. Brentwood Arches Care Home - Avery Collection has an Enhanced Service - more info.