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Hilda May Avenue, Swanley, BR8 7BT
View full details of Birchwood HeightsLatest Reviews for Birchwood Heights
24 February 2026
As a family we are extremely pleased with the love and care given to looking after my Dad. All of the staff understand and care for my Dad's needs with kindness and compassion.
24 February 2026
Such a loving place for residents and family, home away from home with amazing staff in every area, the food is also 5* I would recomend them to anybody
09 February 2026
Birchwood Heights care home is a wonderful caring home, the staff are all amazing. The home is clean throughout. I chose Birchwood Heights as it felt like a 5 star hotel. My mum didn't like the idea going into a care home, but the months my mum stayed she's loved it right from the start. The staff
took very special care with mum. The food was amazing. The management team so caring. The home has may features like a bar, spa pampering area, tea shop, Movie Room, and activities plus much more. My mum received very good care, the up most respect while on palliative care I couldn't ask for any more. I'm so grateful that mum enjoyed her stay I only wished mum had longer. Please view this care home for your love one. Thank you to all the staff.
28 January 2026
My Mum is lot happier since moving to Birchwood Heights. The home is very clean, and the facilities excellent. All the staff are welcoming and great with my mum.
28 January 2026
My mother in law moved here in 2025. I can't believe the change in her, she is happier, more alert and healthy.
We as a family are so happy, with all the staff, who are welcoming. The home is very clean, and facilities excellent.
The activities are great & I know she enjoys them
We couldn't wish
for a better place
20 January 2026
My mother joined Birchwood Heights in April this year. During our initial visits we received an amazing warm and professional welcome from the staff and residents. The day to day reality has been exactly that staff are kind and caring, going the extra mile to ensure all Mum's needs are met with
compassion and good humour. As her family we have been welcomed, supported and kept informed.
We highly recommend Birchwood Heights.
06 November 2025
This home is absolutely amazing. They are so caring and friendly.Everyone talks to everyone. When I leave my dad I know he is well looked after and I don't have to worry at all. His well fed and the food is excellent , medication is on time and they watch him take it. Entertainment is brilliant. The
care home is so clean and welcoming no matter what day or time you go. I wouldn't want my dad to be anywhere else in his later years of life but at this care home with all the residents and there families the management team ,carers and housekeepers that all look after him and make him smile, laugh and feel loved and wanted.
29 October 2025
This home is the most amazing place, the level of care is excellent and the staff are so kind and care for my mum with such love and affection. The home is more like a hotel with exceptional facilities.
15 October 2025
Mum has been a resident for just over a year now. We are happy that she is safe and cared for. Staff are very compassionate and professional when mum has had episodes of ill health or difficult behaviour. We are reassured that the experienced staff are able to manage these issues.
03 September 2025
My father has been a resident at Birchwood Heights care home at Swanley in Kent for over 2 years, and has enjoyed his stay there. The staff are amazing, I have never met a group of people who are so caring, if you gave them a score of 1-10 I would give them 1000. More recently my fathers heath has
got worse, but the care was exceptional, putting in monitors so that if he moved they would know to avoid falls, when his anxiety kicked in they spent quality time reassuring him and keeping him calm. Sadly he passed away a week ago, and the care and compassion that we received from the staff was amazing, they made sure that Dad was safe and we waited for the funeral directors to collect him. They team gave him a very emotional guard of honour out of the home..I was so happy we chose Birchwood Height and I would highly recommend them to anyone, they are all amazing and I will be forever grateful for the love and care they showed my father
28 August 2025
Facilities are great. Lots of space in lounges etc. food in dining rooms was lovely. The staff are all brilliant. Caring and attentive
Unfortunately my mother in law was only in residence for 3 months before passing but really enjoyed it
I would recommend this home to anyone
Only issue was
occasionally a problem parking!
12 May 2025
My mum has been a resident for 2 years and enjoys being with the other residents and socialising. She likes taking part in all the varied activities. The home is well designed and she liked the view from her window and being out in the garden. Her room is always kept clean and the staff are all
wonderful and supportive. She is treated with respect and dignity and I'm really happy with her care.
12 May 2025
My wife and I came to Birchwood Heights in February 2024 and were very happy here but my wife passed peacefully away at the end of May 2024. We had been together since 1953 and a family of two boys and two girls all of whom are still close together and visit us here and very frequently and are known
and warmly welcomed by all the staff and management who comforted me and still do, following the sad passing here of my wife.
12 May 2025
My parents moved to Birchwood Heights just over a year ago. Sadly my mum died a few months after moving in. I will always be grateful to the Birchwood Heights team for their care, but particularly supporting my dad after mum died. The team is/was very kind and caring. It is very reassuring to know
he is happy and safe.
15 April 2025
From the first viewing we knew this was the place for my mum. We had looked at others (none has friendly) every member of staff was so friendly helpful and kind. The home visit to my mum house was lovely nothing was to much trouble, when my mum moved in to the home I couldn't believe how the staff
already knew her name. It took a couple of weeks for her to settle in but she loves it. Mum likes to sit in the Bistro and watch the world go round and everyone stopping for a chat. The activities are great they keep her mind going.
08 April 2025
Plenty of very caring and helpful staff. Nothing too much trouble and always welcoming. Very accommodating when asking for something different never had to complain all the time my father was with them
22 November 2024
Very warm and welcoming care home. Residents care is second to none.
So many social activities for residents inc music acts, singers and arts and crafts. Trips out in the mini bus is a popular activity loved by residents.
Great communication too with families.
29 July 2024
All staff are amazing and helpful, can't do enough for you. Place is always clean and tidy and so many activities going on for the residents. Food always looks and tastes amazing and the bistro is always fully stocked for residents and visitors.
27 November 2023
I have nothing but praise for the staff at Birchwood. They do a fantastic job and all seem so dedicated to caring for both the residents and their families and each other. The only downside is the difficulty parking at times.
15 November 2023
Brilliant staff, very professional. Lovely staff.
Latest Reviews for Birchwood Heights
24 February 2026
As a family we are extremely pleased with the love and care given to looking after my Dad. All of the staff understand and care for my Dad's needs with kindness and compassion.
24 February 2026
Such a loving place for residents and family, home away from home with amazing staff in every area, the food is also 5* I would recomend them to anybody
09 February 2026
Birchwood Heights care home is a wonderful caring home, the staff are all amazing. The home is clean throughout. I chose Birchwood Heights as it felt like a 5 star hotel. My mum didn't like the idea going into a care home, but the months my mum stayed she's loved it right from the start. The staff
took very special care with mum. The food was amazing. The management team so caring. The home has may features like a bar, spa pampering area, tea shop, Movie Room, and activities plus much more. My mum received very good care, the up most respect while on palliative care I couldn't ask for any more. I'm so grateful that mum enjoyed her stay I only wished mum had longer. Please view this care home for your love one. Thank you to all the staff.
28 January 2026
My Mum is lot happier since moving to Birchwood Heights. The home is very clean, and the facilities excellent. All the staff are welcoming and great with my mum.
28 January 2026
My mother in law moved here in 2025. I can't believe the change in her, she is happier, more alert and healthy.
We as a family are so happy, with all the staff, who are welcoming. The home is very clean, and facilities excellent.
The activities are great & I know she enjoys them
We couldn't wish
for a better place
20 January 2026
My mother joined Birchwood Heights in April this year. During our initial visits we received an amazing warm and professional welcome from the staff and residents. The day to day reality has been exactly that staff are kind and caring, going the extra mile to ensure all Mum's needs are met with
compassion and good humour. As her family we have been welcomed, supported and kept informed.
We highly recommend Birchwood Heights.
06 November 2025
This home is absolutely amazing. They are so caring and friendly.Everyone talks to everyone. When I leave my dad I know he is well looked after and I don't have to worry at all. His well fed and the food is excellent , medication is on time and they watch him take it. Entertainment is brilliant. The
care home is so clean and welcoming no matter what day or time you go. I wouldn't want my dad to be anywhere else in his later years of life but at this care home with all the residents and there families the management team ,carers and housekeepers that all look after him and make him smile, laugh and feel loved and wanted.
29 October 2025
This home is the most amazing place, the level of care is excellent and the staff are so kind and care for my mum with such love and affection. The home is more like a hotel with exceptional facilities.
15 October 2025
Mum has been a resident for just over a year now. We are happy that she is safe and cared for. Staff are very compassionate and professional when mum has had episodes of ill health or difficult behaviour. We are reassured that the experienced staff are able to manage these issues.
03 September 2025
My father has been a resident at Birchwood Heights care home at Swanley in Kent for over 2 years, and has enjoyed his stay there. The staff are amazing, I have never met a group of people who are so caring, if you gave them a score of 1-10 I would give them 1000. More recently my fathers heath has
got worse, but the care was exceptional, putting in monitors so that if he moved they would know to avoid falls, when his anxiety kicked in they spent quality time reassuring him and keeping him calm. Sadly he passed away a week ago, and the care and compassion that we received from the staff was amazing, they made sure that Dad was safe and we waited for the funeral directors to collect him. They team gave him a very emotional guard of honour out of the home..I was so happy we chose Birchwood Height and I would highly recommend them to anyone, they are all amazing and I will be forever grateful for the love and care they showed my father
28 August 2025
Facilities are great. Lots of space in lounges etc. food in dining rooms was lovely. The staff are all brilliant. Caring and attentive
Unfortunately my mother in law was only in residence for 3 months before passing but really enjoyed it
I would recommend this home to anyone
Only issue was
occasionally a problem parking!
12 May 2025
My mum has been a resident for 2 years and enjoys being with the other residents and socialising. She likes taking part in all the varied activities. The home is well designed and she liked the view from her window and being out in the garden. Her room is always kept clean and the staff are all
wonderful and supportive. She is treated with respect and dignity and I'm really happy with her care.
12 May 2025
My wife and I came to Birchwood Heights in February 2024 and were very happy here but my wife passed peacefully away at the end of May 2024. We had been together since 1953 and a family of two boys and two girls all of whom are still close together and visit us here and very frequently and are known
and warmly welcomed by all the staff and management who comforted me and still do, following the sad passing here of my wife.
12 May 2025
My parents moved to Birchwood Heights just over a year ago. Sadly my mum died a few months after moving in. I will always be grateful to the Birchwood Heights team for their care, but particularly supporting my dad after mum died. The team is/was very kind and caring. It is very reassuring to know
he is happy and safe.
15 April 2025
From the first viewing we knew this was the place for my mum. We had looked at others (none has friendly) every member of staff was so friendly helpful and kind. The home visit to my mum house was lovely nothing was to much trouble, when my mum moved in to the home I couldn't believe how the staff
already knew her name. It took a couple of weeks for her to settle in but she loves it. Mum likes to sit in the Bistro and watch the world go round and everyone stopping for a chat. The activities are great they keep her mind going.
08 April 2025
Plenty of very caring and helpful staff. Nothing too much trouble and always welcoming. Very accommodating when asking for something different never had to complain all the time my father was with them
22 November 2024
Very warm and welcoming care home. Residents care is second to none.
So many social activities for residents inc music acts, singers and arts and crafts. Trips out in the mini bus is a popular activity loved by residents.
Great communication too with families.
29 July 2024
All staff are amazing and helpful, can't do enough for you. Place is always clean and tidy and so many activities going on for the residents. Food always looks and tastes amazing and the bistro is always fully stocked for residents and visitors.
27 November 2023
I have nothing but praise for the staff at Birchwood. They do a fantastic job and all seem so dedicated to caring for both the residents and their families and each other. The only downside is the difficulty parking at times.
15 November 2023
Brilliant staff, very professional. Lovely staff.