Birchwood Heights

Hilda May Avenue, Swanley BR8 7BT
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9.9 26 Reviews
  • Birchwood Heights, Swanley
Birchwood Heights is a purpose-built care home offering the highest quality residential, nursing, dementia and respite care in a five-star setting.

Birchwood Heights has 77 individual en-suite rooms and state-of-the-art facilities, including an airconditioned café bistro, cinema, hair and nail salon, barber, activities room, private dining room, sensory room, therapy room, garden room and multiple air-conditioned lounges, some with covered balconies that overlook the landscaped courtyard garden areas.

Birchwood Heights offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Birchwood Heights is part of Oakland Care.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

These prices are only a guideline, please contact Birchwood Heights to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Esther Appiah (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (77)

Visiting

  • Safe Visiting Suite and Enhanced Nominated Visitor appointments available.

Parking

  • Parking On-site for Visitors

9.9

Birchwood Heights has a Review Score of 9.9 (9.932) out of 10, based on 16 reviews in the last 2 years.
Over all time Birchwood Heights has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Birchwood Heights
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Total of 26, showing 1-20
Review from Susan P (Father of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Birchwood Heights care home at Swanley in Kent for over 2 years, and has enjoyed his stay there. The staff are amazing, I have never met a group of people who are so caring, if you gave them a score of 1-10 I would give them 1000. More recently my fathers heath has
got worse, but the care was exceptional, putting in monitors so that if he moved they would know to avoid falls, when his anxiety kicked in they spent quality time reassuring him and keeping him calm. Sadly he passed away a week ago, and the care and compassion that we received from the staff was amazing, they made sure that Dad was safe and we waited for the funeral directors to collect him. They team gave him a very emotional guard of honour out of the home..I was so happy we chose Birchwood Height and I would highly recommend them to anyone, they are all amazing and I will be forever grateful for the love and care they showed my father
Reply from Louise Groves, Client Relations Assistant at Birchwood Heights

Thank you so much for your review Sue, Dad was a very well loved gentleman, and will be missed greatly in the home. I will pass this lovely review to the rest of the team, although I know you tell them yourself.

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Review from J P (Son-in-law of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Facilities are great. Lots of space in lounges etc. food in dining rooms was lovely. The staff are all brilliant. Caring and attentive
Unfortunately my mother in law was only in residence for 3 months before passing but really enjoyed it
I would recommend this home to anyone
Only issue was occasionally
a problem parking!
Reply from Louise Groves, Client Relations Assistant at Birchwood Heights

Thank you so much for your review, I will pass this lovely review to the team. I know your mother in law was well loved.

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Review from Zoe B (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for 2 years and enjoys being with the other residents and socialising. She likes taking part in all the varied activities. The home is well designed and she liked the view from her window and being out in the garden. Her room is always kept clean and the staff are all wonderful
and supportive. She is treated with respect and dignity and I'm really happy with her care.
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you, it means a lot to the team here at Birchwood Heights when we have happy residents and family members.

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Review from Stanley L (Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I came to Birchwood Heights in February 2024 and were very happy here but my wife passed peacefully away at the end of May 2024. We had been together since 1953 and a family of two boys and two girls all of whom are still close together and visit us here and very frequently and are known
and warmly welcomed by all the staff and management who comforted me and still do, following the sad passing here of my wife.
Reply from Louise Groves, Client Relations Assistant at Birchwood Heights

Thank you for your lovely review, I know you are a very well loved. And I will pass this review to the lovely team

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Review from Jude L (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents moved to Birchwood Heights just over a year ago. Sadly my mum died a few months after moving in. I will always be grateful to the Birchwood Heights team for their care, but particularly supporting my dad after mum died. The team is/was very kind and caring. It is very reassuring to know he
is happy and safe.
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you for taking the time to review us, which may help other families in the future when looking for care.

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Review from L J (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first viewing we knew this was the place for my mum. We had looked at others (none has friendly) every member of staff was so friendly helpful and kind. The home visit to my mum house was lovely nothing was to much trouble, when my mum moved in to the home I couldn't believe how the staff already
knew her name. It took a couple of weeks for her to settle in but she loves it. Mum likes to sit in the Bistro and watch the world go round and everyone stopping for a chat. The activities are great they keep her mind going.
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you for your kind words, which mean a lot to the whole Birchwood team!

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Review from Christopher W (Son of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Plenty of very caring and helpful staff. Nothing too much trouble and always welcoming. Very accommodating when asking for something different never had to complain all the time my father was with them
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you for your kind words, which we'll share with the wider team.

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Review from K G (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very warm and welcoming care home. Residents care is second to none.
So many social activities for residents inc music acts, singers and arts and crafts. Trips out in the mini bus is a popular activity loved by residents.
Great communication too with families.
Reply from Louise Groves, Client Relations Assistant at Birchwood Heights

Thank you so much for your review, I will pass it on to the team and I know that Mum is a very much loved resident in the home.

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Review from Darren C (Son of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are amazing and helpful, can't do enough for you. Place is always clean and tidy and so many activities going on for the residents. Food always looks and tastes amazing and the bistro is always fully stocked for residents and visitors.
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you, we'll share your feedback with the wider team, as it's always appreciated.

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Review from Gill B (Wife of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff at Birchwood. They do a fantastic job and all seem so dedicated to caring for both the residents and their families and each other. The only downside is the difficulty parking at times.
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you for taking the time to review us at Birchwood Heights. Aside from the team here always being pleased to hear this, it might help other families in the future, who need to look for care.

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Review from Stuart L (Relative of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff, very professional. Lovely staff.
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you for reviewing us here at Birchwood Heights. It will help others when looking for a pointer toward a good home and we will share your kind words with the team here too.

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Review from Jacqueline B (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the care home for a year now and the level of care has been amazing. The care staff are so kind and attentive. The activity staff work tirelessly, providing so many different activities and taking the residents out to many places frequently. Mum has been suffering with back pain over
the last couple of weeks and they have been really good, getting the doctor and nurse involved. Food is excellent and the hospitality, housekeeping and cleaning staff are all excellent.
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you so much for taking the time to leave us such a nice review. The team appreciate such good feedback whilst continuing to care for our residents every single day.

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Review from Georgina M (Daughter of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an amazing place. My mum was one of the first residents here, and we are so pleased that we found it.
All the carers, maintenance, housekeepers, receptionists, admin and lifestyle are absolutely amazing, all extremely helpful and caring.
Highly recommend this wonderful care home.
Thank you
to all the team.
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you, Georgina; it means a lot to the team here at Birchwood. Your mum is a much loved and valued 'founder member'!

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Review from L I (Friend of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Met my friend in her room initially and had a chat while passing her some bits of shopping (shower gel, etc). We then went to the coffee lounge and had a lovely cup of coffee made for us by a very pleasant carer. Cake and biscuits were on offer too!
We then went for a walk in the grounds and sat outside
on a bench chatting. Everyone is very friendly and pleasant. The setting and rooms are lovely. It has been like this on all my visits.
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Review from Kirsty A (Granddaughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never worry that Nanna will go without the care and attention that she needs, the service that the staff provide is second to none. The facility is always clean and everyone is always kind.
Reply from Harry Garston, General Manager at Birchwood Heights

Thank you for taking the time to provide us with such a kind review. We really enjoy having your nanna stay with us and I will be sure to pass on the feedback to the team. Thank you again. Harry.

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Review from Adrienne N (Daughter of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Birchwood Heights is the most wonderful place for my mum to live.
All the staff from managers, carers, activity workers, hospitality staff and all the support team are great. Very professional, caring, friendly and it is clear that the whole team are knowledgable of all the residents, and treats everyone
with dignity.
The rooms/facilities are homely and always clean. Daily menus always go down well with Mum.
I couldn't recommend enough.
Reply from Harry Garston, General Manager at Birchwood Heights

Thank you for taking the time to leave such a lovely review. It really is a pleasure to care for your Mum. Your review will help others looking for care for a close relative going forward. We will, of course, share your comments with the team, as they will appreciate hearing them!

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Review from Carole C (Daughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have wished for a better care home for my dad. My dad really didn't want to go into a care home and I can honestly say my dad was happy at Birchwood Heights. The carers are all amazing. I can't thank everyone at the home enough for taking care of my dad. It really is a very happy home. with
the best carers and management! Thank you!
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you, Carole and your kind words will be shared with the team, who grew very fond of your dad. It's always sad for the team when they lose not just a resident that they'd come to know, but the visiting family also.

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Review from Keeley L (Regular Volunteer) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Birchwood Heights today and my oh my what a lovely and welcoming home. It is clean, bright and warm. The reception staff were lovely, however, my praise goes to the general manager at Birchwood Heights. He has been so caring and took the time to chat with me, he has everyone’s best interest
at heart and actually shows an interest in the conversation. He was so warm and kind and that’s what you look for in a care home.
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Review from D L (Daughter of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well-run and helpful.
Nothing is too much trouble.
The food is excellent.
Very pleased for my parents to be here.
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights

Thank you so much. The Team really appreciate it when the families of residents take a few minutes to share their experiences.

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Review from T L (Relative of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't rate this wonderful care home enough; the staff are absolutely incredible, so attentive and kind and put on daily brilliant events for the residents.
The home itself is spacious and beautifully decorated. The restaurant is exquisite.
If I could move in here, I would!
Reply from Louise Groves, Client Relations Assistant at Birchwood Heights

Thank you so much for taking time out to leave us some feedback. It means a lot to all the team at Birchwood, who work hard to make everyone welcome.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Birchwood Heights is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Birchwood Heights is calculated as follows: ( (181 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 192 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birchwood Heights is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

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Meet the Team (6)

Agnes

Agnes Morgan

Job Title: General Manager Joined: 2022

I started my career in care in 2008 as a Carer and worked my way up to become a Deputy Manager and now General Manager. I joined the Oakland Care team in 2022 when Birchwood Heights opened. I am passionate about ensuring every resident is happy and enjoying a stimulating, fulfilling life. I love building a good rapport with all the residents and being someone they trust and can talk to. I am very lucky to be part of an incredible team that is dedicated to going above and beyond for our residents. Every day is different at Birchwood, but each day we make great memories with our residents. Outside of work, I love the outdoors, sitting in the sunshine, hiking, and recently discovered a new passion for bike riding.

Michael

Michael Marley

Job Title: Senior Client Relations Manager Joined: 2022

I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Birchwood Heights. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!

Claire

Claire Woolard

Job Title: Unit Manager Joined: 2022

I have worked in the care sector for 15 years. During this time, I have met many residents, all with different needs. I’m very passionate about what I do, and I love making a difference and will always go that extra mile. Since joining the team at Birchwood Heights, this has been a wonderful experience, and I love coming to work. Everyone is so supportive, like one big happy family. During my time out of work, I love spending time with my family and friends making new memories and exploring new ideas.

Theresa

Theresa Doody

Job Title: Lifestyles Manager Joined: 2022

After years of raising children, helping to grow family businesses, working on the school’s PTAs, and being a Foster Carer, it was time for a change in my life. I have always wanted to work in the care sector, but I just didn’t know in which area! I feel very fortunate to be the Lifestyles Manager at Birchwood Heights. I love putting together a varied, weekly activity programme for our residents to enjoy. This is by far the most rewarding job I have ever had; I love encouraging our residents to try new things and to socialise with each other. I also feel very blessed to be working alongside a fantastic, kind, caring team who all want the same thing… for our residents to have the best life possible!

Leanne

Leanne Aldhous

Job Title: Unit Manager - Nights Joined: 2022

I have worked in Health & Social Care for the past 7 years working my way up from a Health Care Assistant to Unit Manager, after spending time as a full-time mum to 3 boys. I very much enjoy my job, making a difference to people and making them feel safe and valued in their homes. I love working with my team and others, sharing knowledge and skills to provide high-standard person-centred care to our Residents, and ensuring their Health and Well-being are our priority. Outside of work, I love spending time with my family and enjoy social time with friends.

Louise

Louise Groves

Job Title: Client Relationship Assistant Joined: 2022

After working in retail for six and a half years to ensure I was around to raise my two girls, it was time to change and start a new career for myself. I moved to the care sector, and in the few short weeks I have been here, I realise maybe I should have moved a lot sooner, as this, apart from having my girls, is probably the most rewarding thing I've done. Ensuring the residents have a smile on their faces makes my day. When I joined Oakland Care, I was instantly welcomed to the family, and I love coming to work every day. Outside of work I enjoy spending time with my family and going on holidays.

Frequently Asked Questions about Birchwood Heights

What types of Care is Birchwood Heights registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Birchwood Heights have?

There are 77 Single Rooms.

What are the Facilities & Services at Birchwood Heights?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birchwood Heights to the centre of Swanley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchwood Heights to verify any information. View our terms and conditions. Birchwood Heights has an Enhanced Service - more info.