Birchwood Heights is a purpose-built care home offering the highest quality residential, nursing, dementia and respite care in a five-star setting.
Birchwood Heights has 77 individual en-suite rooms and state-of-the-art facilities, including an airconditioned café bistro, cinema, hair and nail salon, barber, activities room, private dining room, sensory room, therapy room, garden room and multiple air-conditioned lounges, some with covered balconies that overlook the landscaped courtyard garden areas.
Birchwood Heights offers...
Birchwood Heights is a purpose-built care home offering the highest quality residential, nursing, dementia and respite care in a five-star setting.
Birchwood Heights has 77 individual en-suite rooms and state-of-the-art facilities, including an airconditioned café bistro, cinema, hair and nail salon, barber, activities room, private dining room, sensory room, therapy room, garden room and multiple air-conditioned lounges, some with covered balconies that overlook the landscaped courtyard garden areas.
Birchwood Heights offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.
Birchwood Heights is part of Oakland Care. A commitment to environmental responsibility has helped Oakland Care achieve industry-leading recognition. The group made history in 2026 as the first British care home provider to be awarded the King's Award for Enterprise in Sustainability. Oakland Care has also featured in carehome.co.uk's Top 20 Mid-Sized Care Home Groups rankings for three consecutive years.
Contact Birchwood Heights to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Birchwood Heights for full pricing details and T&Cs.
Birchwood Heights has a Review Score of 10 (9.954) out of 10, based on 22 reviews in the last 2 years.
Over all time Birchwood Heights has 40 reviews.
Plenty of very caring and helpful staff. Nothing too much trouble and always welcoming. Very accommodating when asking for something different never had to complain all the time my father was with them
Plenty of very caring and helpful staff. Nothing too much trouble and always welcoming. Very accommodating when asking for something different never had to complain all the time my father was with them
Thank you for your kind words, which we'll share with the wider team.
Great communication too with families.
Great communication too with families.
Thank you so much for your review, I will pass it on to the team and I know that Mum is a very much loved resident in the home.
All staff are amazing and helpful, can't do enough for you. Place is always clean and tidy and so many activities going on for the residents. Food always looks and tastes amazing and the bistro is always fully stocked for residents and visitors.
All staff are amazing and helpful, can't do enough for you. Place is always clean and tidy and so many activities going on for the residents. Food always looks and tastes amazing and the bistro is always fully stocked for residents and visitors.
Thank you, we'll share your feedback with the wider team, as it's always appreciated.
I have nothing but praise for the staff at Birchwood. They do a fantastic job and all seem so dedicated to caring for both the residents and their families and each other. The only downside is the difficulty parking at times.
I have nothing but praise for the staff at Birchwood. They do a fantastic job and all seem so dedicated to caring for both the residents and their families and each other. The only downside is the difficulty parking at times.
Thank you for taking the time to review us at Birchwood Heights. Aside from the team here always being pleased to hear this, it might help other families in the future, who need to look for care.
Brilliant staff, very professional. Lovely staff.
Brilliant staff, very professional. Lovely staff.
Thank you for reviewing us here at Birchwood Heights. It will help others when looking for a pointer toward a good home and we will share your kind words with the team here too.
Mum has been in the care home for a year now and the level of care has been amazing. The care staff are so kind and attentive. The activity staff work tirelessly, providing so many different activities and taking the residents out to many places frequently. Mum has been suffering with back pain...
Mum has been in the care home for a year now and the level of care has been amazing. The care staff are so kind and attentive. The activity staff work tirelessly, providing so many different activities and taking the residents out to many places frequently. Mum has been suffering with back pain over the last couple of weeks and they have been really good, getting the doctor and nurse involved. Food is excellent and the hospitality, housekeeping and cleaning staff are all excellent.
Thank you so much for taking the time to leave us such a nice review. The team appreciate such good feedback whilst continuing to care for our residents every single day.
Thank...
Thank you to all the team.
Thank you, Georgina; it means a lot to the team here at Birchwood. Your mum is a much loved and valued 'founder member'!
We then went for a walk in the grounds and sat...
We then went for a walk in the grounds and sat outside on a bench chatting. Everyone is very friendly and pleasant. The setting and rooms are lovely. It has been like this on all my visits.
I never worry that Nanna will go without the care and attention that she needs, the service that the staff provide is second to none. The facility is always clean and everyone is always kind.
I never worry that Nanna will go without the care and attention that she needs, the service that the staff provide is second to none. The facility is always clean and everyone is always kind.
Thank you for taking the time to provide us with such a kind review. We really enjoy having your nanna stay with us and I will be sure to pass on the feedback to the team. Thank you again. Harry.
All the staff from managers, carers, activity workers, hospitality staff and all the support team are great. Very professional, caring, friendly and it is clear that the whole team are knowledgable of all the residents, and treats...
I couldn't recommend enough.
Thank you for taking the time to leave such a lovely review. It really is a pleasure to care for your Mum. Your review will help others looking for care for a close relative going forward. We will, of course, share your comments with the team, as they will appreciate hearing them!
I couldn't have wished for a better care home for my dad. My dad really didn't want to go into a care home and I can honestly say my dad was happy at Birchwood Heights. The carers are all amazing. I can't thank everyone at the home enough for taking care of my dad. It really is a very happy home....
I couldn't have wished for a better care home for my dad. My dad really didn't want to go into a care home and I can honestly say my dad was happy at Birchwood Heights. The carers are all amazing. I can't thank everyone at the home enough for taking care of my dad. It really is a very happy home. with the best carers and management! Thank you!
Thank you, Carole and your kind words will be shared with the team, who grew very fond of your dad. It's always sad for the team when they lose not just a resident that they'd come to know, but the visiting family also.
I visited Birchwood Heights today and my oh my what a lovely and welcoming home. It is clean, bright and warm. The reception staff were lovely, however, my praise goes to the general manager at Birchwood Heights. He has been so caring and took the time to chat with me, he has everyone’s best...
I visited Birchwood Heights today and my oh my what a lovely and welcoming home. It is clean, bright and warm. The reception staff were lovely, however, my praise goes to the general manager at Birchwood Heights. He has been so caring and took the time to chat with me, he has everyone’s best interest at heart and actually shows an interest in the conversation. He was so warm and kind and that’s what you look for in a care home.
Very pleased for my parents to be here.
Very pleased for my parents to be here.
Thank you so much. The Team really appreciate it when the families of residents take a few minutes to share their experiences.
If I could move in here, I would!
If I could move in here, I would!
Thank you so much for taking time out to leave us some feedback. It means a lot to all the team at Birchwood, who work hard to make everyone welcome.
This is our third visit to Birchwood Heights to see a very dear friend of many years. We have been very pleased and impressed with all aspects of the home, especially the very caring staff and also the spotless cleanliness everywhere inside and out. We have indicated "good" for facilities and...
This is our third visit to Birchwood Heights to see a very dear friend of many years. We have been very pleased and impressed with all aspects of the home, especially the very caring staff and also the spotless cleanliness everywhere inside and out. We have indicated "good" for facilities and activities as we have not actually seen these but have no hesitation in rating "excellent" for everything else. It was vital to us that our friend was well looked after and are very satisfied.
Roger, I'd like to thank you on behalf of the whole team here, as by taking the time to leave a review you also help others looking for a care home in the future.
Since dad joined Birchwood Heights we cannot be more grateful for the help and support of the staff in making the whole experience as easy as possible. He has been welcomed and is really thriving under their care and we really can see a positive change in his overall well-being and his own...
It is a big weight off our minds knowing dad is well cared for and the team are brilliant at keeping us informed about everything that is going on.
Thank you, Tracy. We very much like having your dad around, and he seems to enjoy the social side very much.
Mum and Dad moved into Birchwood Heights around 3 weeks ago, and so far the experience has been great. It is the biggest peace of mind knowing they are in a safe environment and treated with care, respect and kindness.
Mum and Dad moved into Birchwood Heights around 3 weeks ago, and so far the experience has been great. It is the biggest peace of mind knowing they are in a safe environment and treated with care, respect and kindness.
Thank you, Kelly. Your parents do both seem happy, especially your mum!
The service was excellent, staff were accommodating and lovely. It was a difficult time as we knew Grandad was dying, but it was made a lot easier having such wonderful people around us and him. Knowing that when we left he was in good hands was comforting. Foos and drink was amazing and the...
The service was excellent, staff were accommodating and lovely. It was a difficult time as we knew Grandad was dying, but it was made a lot easier having such wonderful people around us and him. Knowing that when we left he was in good hands was comforting. Foos and drink was amazing and the general set up of the rooms - stunning. A fabulous place!
Felt blessed and lucky that Grandad was in such safe hands in his final days. thank you for everything. He deserved the best of the best and Birchwood Heights was definitely that!
Felt blessed and lucky that Grandad was in such safe hands in his final days. thank you for everything. He deserved the best of the best and Birchwood Heights was definitely that!
Thank you so much for taking time out to leave us some feedback. It means a lot to the Birchwood team, who work hard to make everyone welcome.
My grandad was a resident at Birchwood Heights earlier this year. It is where he spent the last few months of his life and we couldn't have asked for a better environment for him. The carers and staff were incredible throughout and the whole family were able to constantly visit and be with him at...
My grandad was a resident at Birchwood Heights earlier this year. It is where he spent the last few months of his life and we couldn't have asked for a better environment for him. The carers and staff were incredible throughout and the whole family were able to constantly visit and be with him at the end. The staff and carers treated us like family, it's such a caring environment, so much so that you just know that your beloved family member is in the best possible hands.
We remember him fondly, as one of our founder members, and much appreciate your kind words.
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A couple who found love at Birchwood Heights have celebrated with a special blessing to cement their relationship. David McCarthy and Jill Varty, both 85, moved into Birchwood Heights care...
Staff from Birchwood Heights were delighted to see books they’d donated to Horizon Primary Academy as its new library was formally opened. The town’s mayor, Cllr Keith Marshall, and Member...
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I started my career in care in 2008 as a Carer and worked my way up to become a Deputy Manager and now General Manager. I joined the Oakland Care...
I started my career in care in 2008 as a Carer and worked my way up to become a Deputy Manager and now General Manager. I joined the Oakland Care team in 2022 when Birchwood Heights opened. I am passionate about ensuring every resident is happy and enjoying a stimulating, fulfilling life. I love building a good rapport with all the residents and being someone they trust and can talk to. I am very lucky to be part of an incredible team that is dedicated to going above and beyond for our residents. Every day is different at Birchwood, but each day we make great memories with our residents. Outside of work, I love the outdoors, sitting in the sunshine, hiking, and recently discovered a new passion for bike riding.
I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Birchwood Heights. My experience in the role goes back...
I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Birchwood Heights. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!
I have worked in the care sector for 15 years. During this time, I have met many residents, all with different needs. I’m very passionate about what...
I have worked in the care sector for 15 years. During this time, I have met many residents, all with different needs. I’m very passionate about what I do, and I love making a difference and will always go that extra mile. Since joining the team at Birchwood Heights, this has been a wonderful experience, and I love coming to work. Everyone is so supportive, like one big happy family. During my time out of work, I love spending time with my family and friends making new memories and exploring new ideas.
After years of raising children, helping to grow family businesses, working on the school’s PTAs, and being a Foster Carer, it was time for a change...
After years of raising children, helping to grow family businesses, working on the school’s PTAs, and being a Foster Carer, it was time for a change in my life. I have always wanted to work in the care sector, but I just didn’t know in which area! I feel very fortunate to be the Lifestyles Manager at Birchwood Heights. I love putting together a varied, weekly activity programme for our residents to enjoy. This is by far the most rewarding job I have ever had; I love encouraging our residents to try new things and to socialise with each other. I also feel very blessed to be working alongside a fantastic, kind, caring team who all want the same thing… for our residents to have the best life possible!
After working in retail for six and a half years to ensure I was around to raise my two girls, it was time to change and start a new career for...
After working in retail for six and a half years to ensure I was around to raise my two girls, it was time to change and start a new career for myself. I moved to the care sector, and in the few short weeks I have been here, I realise maybe I should have moved a lot sooner, as this, apart from having my girls, is probably the most rewarding thing I've done. Ensuring the residents have a smile on their faces makes my day. When I joined Oakland Care, I was instantly welcomed to the family, and I love coming to work every day. Outside of work I enjoy spending time with my family and going on holidays.
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