Submit a Review for Brook Meadows House Care Home
Burr Hill Chase, Southend-on-Sea, SS2 6PE
View full details of Brook Meadows House Care HomeLatest Reviews for Brook Meadows House Care Home
30 December 2025
I've been here since October 23, the staff have been brilliant the are so caring and really do help you more than some staff but it very rare, The food is lovely and the carers , cleaning staff , team leaders , kitchen staff and maintenance men, The manger all lovely. Really helpful even when it can
be really busy. Nothing is ever too much trouble even when it's Busy. They all need medals
11 December 2025
I arrived here from hospital after an amputation. My overall experience to a very difficult & traumatic situation has been very good. The staff, building & food is all very good. I will be leaving soon & will always remember & be grateful for my treatment at Brok Meadows.
03 December 2025
I am a family friend of a resident that is staying in this care home. I went to visit him over the weekend and was amazed how professional all the staff were. He has advanced dementia so he can be a challenge as well as being none verbal which makes it harder. All staff and management treat him with
dignity and respect and have so much patience to make sure he gets the best care at all times. Staff are very approachable and answered all my questions. Would highly recommend.
26 November 2025
Our nan has been at Brook Meadows House for nearly a year after being admitted from hospital. She loves it and she has made some lovely friends.
She has had a couple of falls, but she had them at home anyway and as a family we understand that as they age and their mobility declines, it is
expected, but we have appreciated the regular communication we recieve from Debra and the first floor team leaders, in particular Janine and Teresa, it's refreshing.
The home itself is clean and tidy and Nan loves her room, which she has made her own, and as someone who doesn't eat large meals she loves the food they serve.
We can't fault the care staff, they all do amazing work. Their work is fast paced and they have a lot to deal with from monitoring wandering clients who are free to walk around the unit, to overbearing family members who scare other clients by shouting loudly at staff. Norma and Sue are brilliant taking them on regular day trips to Priory Park, the pier etc and doing activities.
19 November 2025
Such a lovely home in a wonderful environment. Clean, and lots of activities going on every week. Food offerings include different weekly menus and great choice. Staffing team are attentive and caring. Could not recommend enough!
19 November 2025
We cannot thank the staff enough for the wonderful care and support they give my Mother. From the day she moved in on 27th May 2025 they have treated her with utmost respect and care and the facilities, food and services are second to none. I feel that my mother is privileged to be staying there.
Please continue with your fine work
,
13 November 2025
I am so discusted by the way my dad is being treated it just so hart breaking and us as a family unit cannot get out voice herd this is just so wrong and yesterday wen my mum arrived to visit my dad mum was approached by staff state that dad not eat or drink very well to day wen my mum
look im dad mouth he had a mouth full of tissues which can I point out dad at hight risk of choke hazard and we we as family point out the concerns we have we get black mail , dad being non verbal and servere dementia and is this how residents are treated in thease care homes
06 October 2025
My Mum stayed at Brook Meadows for one week respite. The period before, during and after this was very impressive; caring, professional and friendly. My Mum was very complimentary of all staff; the carers and support workers. My Mum would like to return!
15 September 2025
The end of life care delivered to my mum was excellent. All the staff were caring and kind to my mum and the family. We couldn't have wished for better care. I endorse the care given as a recently retired nurse of over 36 years experience.
Thankyou
x
30 July 2025
Our Dad has been in Brook Meadows since August 2024. He has been very well looked after by all the staff. When we visit , we get updates as to how he is doing. The staff are friendly and approachable and see to his needs in a professional way. The team leaders are very helpful as is the manager
and answer any queries that may arise. It's a very clean facility and dad is happy to be there.
30 July 2025
Our experiences at Brook meadow.The staff have been supportive, professional, helpful and kind
to my mother.
My mother looks happy and contented.
When mum had a fall going to the bathroom the staff acted swiftly.I was contacted straight away whilst she was on her way to hospital.When mum was
discharged from hospital when she arrived back the staff made sure mum had the correct support while mum recovered
30 July 2025
My wife has always been looked after well and the staff are very friendly the place is always clean, two specific members of staff do there best keep everyone occupied with there cake making and there quizzes even when i go in there reception are very friendly and when get to my they offer me a cup
of tea the food is pretty good some people moan about it i am satisfied what my wife gets sometimes we have a karaoke morning and when my wife's birthday came lovely a cake also do special parties for the people who reached a big milestone in there age we have singers come in and have ata good singalong we even had a elvis impersonator and's we have special animals come like a miniature horse and a dog they people laugh which is good to see they do my wifes hair witha hair dresser
for here and trims here nails her is always clean and her bedroom looks nice and tidy they are always giving plenty of drinks like tea or coffee or juice at Christmas they all get presents which i feel is wonderful and i can have a
02 July 2025
Not really getting the point of the meetings, no relevance to families of residents about decor or gardening. Would like to be more detailed about care and behaviour of our resident. Hardly anyone attending so current format not really working.
30 June 2025
Our mum has been a resident at Brook Meadows House since February 2025. During this time, we have visited regularly (2-4 times per week). On each occasion, we are met with friendly, professional staff who update us as to how mum has been. There is always a member of staff if we have any queries.
25 June 2025
I can't find any fault in the home at all. When my sister came from the hospital to the assessment unit she was so nervous and lacked in confidence. I started to notice a change in her after about a week. Her confidence started to get better as she was going into the lounge and interacting with
other residents which she has not done in ages. She started to put weight on. She has never been a big eater but she loved the food. The staff where amazing even though they were always busy they always made sure she was ok and comfortable. Team leaders were always there to answer any questions especially the lady with short dark hair, nothing was ever to much trouble and she always kept me updated with any changes with my sister.
24 June 2025
My dad stayed with Brock Meadows and he really enjoyed his stay. The staff were very friendly and kind and help him with all his needs. He would highly recommend his stay and the staff they went the extra mile to make sure he was settled.
07 April 2025
Overall I think all of the staff seem to work really hard. However of late it has seemed to me that there does not seem to have been as many staff on duty as there use to be. The staff are polite and caring towards my mother, but being busy all of the time detracts from them having the time to sit
down and have an impromptu chat. The room is cleaned regularly and is always nice and warm. The garden is a nice place to sit on sunny days. Food is often not to my mothers taste but she does get offered alternatives which helps, but can become a bit repetitive.
There are a lot of organised activities that residents can join in with. Also one to one time with the activity coordinators for those residents less inclined to join in. Residents choices seem to be respected. Overall my observation and experience of the home and the staff since my mother has been resident is a positive. Any concerns are addressed promptly.
31 October 2024
My dad has been looked after well here at Brook Meadows House Care Home. The rooms are new and smart and cosy. The staff are caring and attentive. The activities are great and well led with outings, singing, seasonal activities and themed meal lunches. The housekeeping keeps the rooms clean and beds
made frequently. There is a lovely garden area residents can sit out in. A doctor comes in weekly for any medical problems. Dad perked up after being ill and coming to the home and being cared for here. There is a good team of people who also work with the family in drawing up care plans and regular family meetings. I would recommend this home to take care of loved ones.
15 January 2024
I have found the care home very interesting. It is a place where dignity and respect to the aged and other residents is required. Sadly, I may not have been truly aware of this. I apologise and will be more careful in future. The home seems impeccable though it is a new build. The service user said
the staff are very helpful without being intrusive. Some of the other residents are friendly, interesting people, happy to talk about themselves. It is rewarding to visit these care homes.
20 September 2023
I visited on 6th September 2023 to see a family friend of whom I am Power of Attorney for.
The purpose of the visit was to talk through the draft documents that had been sent from her Solicitor regarding a Will change and an update to the Power of Attorney, prior to the Solicitors visit in a week's
time.
One of the Team Leaders came into the room to deliver some food and noticed the documents, she left but I assume that she then overheard some of the conversation as the door was open.
A short while later she came back and checked that everything was okay with the resident and very politely and professionally challenged me regarding the content of the conversation I was having to ensure that the resident was not being coerced into signing anything.
I have a background in Adult Safeguarding and this was an excellent response by professional staff who are often very busy with challenging residents.
All credit to her for taking the extra step.
Thank you.
Latest Reviews for Brook Meadows House Care Home
30 December 2025
I've been here since October 23, the staff have been brilliant the are so caring and really do help you more than some staff but it very rare, The food is lovely and the carers , cleaning staff , team leaders , kitchen staff and maintenance men, The manger all lovely. Really helpful even when it can
be really busy. Nothing is ever too much trouble even when it's Busy. They all need medals
11 December 2025
I arrived here from hospital after an amputation. My overall experience to a very difficult & traumatic situation has been very good. The staff, building & food is all very good. I will be leaving soon & will always remember & be grateful for my treatment at Brok Meadows.
03 December 2025
I am a family friend of a resident that is staying in this care home. I went to visit him over the weekend and was amazed how professional all the staff were. He has advanced dementia so he can be a challenge as well as being none verbal which makes it harder. All staff and management treat him with
dignity and respect and have so much patience to make sure he gets the best care at all times. Staff are very approachable and answered all my questions. Would highly recommend.
26 November 2025
Our nan has been at Brook Meadows House for nearly a year after being admitted from hospital. She loves it and she has made some lovely friends.
She has had a couple of falls, but she had them at home anyway and as a family we understand that as they age and their mobility declines, it is
expected, but we have appreciated the regular communication we recieve from Debra and the first floor team leaders, in particular Janine and Teresa, it's refreshing.
The home itself is clean and tidy and Nan loves her room, which she has made her own, and as someone who doesn't eat large meals she loves the food they serve.
We can't fault the care staff, they all do amazing work. Their work is fast paced and they have a lot to deal with from monitoring wandering clients who are free to walk around the unit, to overbearing family members who scare other clients by shouting loudly at staff. Norma and Sue are brilliant taking them on regular day trips to Priory Park, the pier etc and doing activities.
19 November 2025
Such a lovely home in a wonderful environment. Clean, and lots of activities going on every week. Food offerings include different weekly menus and great choice. Staffing team are attentive and caring. Could not recommend enough!
19 November 2025
We cannot thank the staff enough for the wonderful care and support they give my Mother. From the day she moved in on 27th May 2025 they have treated her with utmost respect and care and the facilities, food and services are second to none. I feel that my mother is privileged to be staying there.
Please continue with your fine work
,
13 November 2025
I am so discusted by the way my dad is being treated it just so hart breaking and us as a family unit cannot get out voice herd this is just so wrong and yesterday wen my mum arrived to visit my dad mum was approached by staff state that dad not eat or drink very well to day wen my mum
look im dad mouth he had a mouth full of tissues which can I point out dad at hight risk of choke hazard and we we as family point out the concerns we have we get black mail , dad being non verbal and servere dementia and is this how residents are treated in thease care homes
06 October 2025
My Mum stayed at Brook Meadows for one week respite. The period before, during and after this was very impressive; caring, professional and friendly. My Mum was very complimentary of all staff; the carers and support workers. My Mum would like to return!
15 September 2025
The end of life care delivered to my mum was excellent. All the staff were caring and kind to my mum and the family. We couldn't have wished for better care. I endorse the care given as a recently retired nurse of over 36 years experience.
Thankyou
x
30 July 2025
Our Dad has been in Brook Meadows since August 2024. He has been very well looked after by all the staff. When we visit , we get updates as to how he is doing. The staff are friendly and approachable and see to his needs in a professional way. The team leaders are very helpful as is the manager
and answer any queries that may arise. It's a very clean facility and dad is happy to be there.
30 July 2025
Our experiences at Brook meadow.The staff have been supportive, professional, helpful and kind
to my mother.
My mother looks happy and contented.
When mum had a fall going to the bathroom the staff acted swiftly.I was contacted straight away whilst she was on her way to hospital.When mum was
discharged from hospital when she arrived back the staff made sure mum had the correct support while mum recovered
30 July 2025
My wife has always been looked after well and the staff are very friendly the place is always clean, two specific members of staff do there best keep everyone occupied with there cake making and there quizzes even when i go in there reception are very friendly and when get to my they offer me a cup
of tea the food is pretty good some people moan about it i am satisfied what my wife gets sometimes we have a karaoke morning and when my wife's birthday came lovely a cake also do special parties for the people who reached a big milestone in there age we have singers come in and have ata good singalong we even had a elvis impersonator and's we have special animals come like a miniature horse and a dog they people laugh which is good to see they do my wifes hair witha hair dresser
for here and trims here nails her is always clean and her bedroom looks nice and tidy they are always giving plenty of drinks like tea or coffee or juice at Christmas they all get presents which i feel is wonderful and i can have a
02 July 2025
Not really getting the point of the meetings, no relevance to families of residents about decor or gardening. Would like to be more detailed about care and behaviour of our resident. Hardly anyone attending so current format not really working.
30 June 2025
Our mum has been a resident at Brook Meadows House since February 2025. During this time, we have visited regularly (2-4 times per week). On each occasion, we are met with friendly, professional staff who update us as to how mum has been. There is always a member of staff if we have any queries.
25 June 2025
I can't find any fault in the home at all. When my sister came from the hospital to the assessment unit she was so nervous and lacked in confidence. I started to notice a change in her after about a week. Her confidence started to get better as she was going into the lounge and interacting with
other residents which she has not done in ages. She started to put weight on. She has never been a big eater but she loved the food. The staff where amazing even though they were always busy they always made sure she was ok and comfortable. Team leaders were always there to answer any questions especially the lady with short dark hair, nothing was ever to much trouble and she always kept me updated with any changes with my sister.
24 June 2025
My dad stayed with Brock Meadows and he really enjoyed his stay. The staff were very friendly and kind and help him with all his needs. He would highly recommend his stay and the staff they went the extra mile to make sure he was settled.
07 April 2025
Overall I think all of the staff seem to work really hard. However of late it has seemed to me that there does not seem to have been as many staff on duty as there use to be. The staff are polite and caring towards my mother, but being busy all of the time detracts from them having the time to sit
down and have an impromptu chat. The room is cleaned regularly and is always nice and warm. The garden is a nice place to sit on sunny days. Food is often not to my mothers taste but she does get offered alternatives which helps, but can become a bit repetitive.
There are a lot of organised activities that residents can join in with. Also one to one time with the activity coordinators for those residents less inclined to join in. Residents choices seem to be respected. Overall my observation and experience of the home and the staff since my mother has been resident is a positive. Any concerns are addressed promptly.
31 October 2024
My dad has been looked after well here at Brook Meadows House Care Home. The rooms are new and smart and cosy. The staff are caring and attentive. The activities are great and well led with outings, singing, seasonal activities and themed meal lunches. The housekeeping keeps the rooms clean and beds
made frequently. There is a lovely garden area residents can sit out in. A doctor comes in weekly for any medical problems. Dad perked up after being ill and coming to the home and being cared for here. There is a good team of people who also work with the family in drawing up care plans and regular family meetings. I would recommend this home to take care of loved ones.
15 January 2024
I have found the care home very interesting. It is a place where dignity and respect to the aged and other residents is required. Sadly, I may not have been truly aware of this. I apologise and will be more careful in future. The home seems impeccable though it is a new build. The service user said
the staff are very helpful without being intrusive. Some of the other residents are friendly, interesting people, happy to talk about themselves. It is rewarding to visit these care homes.
20 September 2023
I visited on 6th September 2023 to see a family friend of whom I am Power of Attorney for.
The purpose of the visit was to talk through the draft documents that had been sent from her Solicitor regarding a Will change and an update to the Power of Attorney, prior to the Solicitors visit in a week's
time.
One of the Team Leaders came into the room to deliver some food and noticed the documents, she left but I assume that she then overheard some of the conversation as the door was open.
A short while later she came back and checked that everything was okay with the resident and very politely and professionally challenged me regarding the content of the conversation I was having to ensure that the resident was not being coerced into signing anything.
I have a background in Adult Safeguarding and this was an excellent response by professional staff who are often very busy with challenging residents.
All credit to her for taking the extra step.
Thank you.