What types of Care is Brook Meadows House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Brook Meadows House Care Home?

Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook Meadows House Care Home to the centre of Southend-on-Sea?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Brook Meadows House Care Home, Burr Hill Chase, Southend-on-Sea, Essex SS2 6PE

Review from Jane D (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

The end of life care delivered to my mum was excellent. All the staff were caring and kind to my mum and the family. We couldn't have wished for better care. I endorse the care given as a recently retired nurse of over 36 years experience.
Thankyou
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Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for your 5 star review of Brook Meadows House and our team of staff. It bring us great comfort to know your Mum received such good end of life care, especially at such a difficult time for you and your family. Your endorsement, especially with your background in nursing, is truly humbling and very much appreciated. We will share your kind words with the whole team, who will be touched to know their care made such a difference. Sending you and your family our warmest thoughts and gratitude

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Review from Barbara S (Daughter of Resident) published on 30 July 2025 Submitted via Website • Report

Overall Experience

Our Dad has been in Brook Meadows since August 2024. He has been very well looked after by all the staff. When we visit , we get updates as to how he is doing. The staff are friendly and approachable and see to his needs in a professional way. The team leaders are very helpful as is the manager

and answer any queries that may arise. It's a very clean facility and dad is happy to be there.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you so much for taking the time to leave such a positive review. We are so pleased you are happy with the care your Dad is receiving and how supported you feel from our amazing team of staff. Brook Meadows House is focussed on good quality care and your feedback shows this is exactly what happens. Again thank you so much for the wonderful feedback. Kind regards.

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Review from Gill D (Daughter of Resident) published on 30 July 2025 Submitted via Website • Report

Overall Experience

Our experiences at Brook meadow.The staff have been supportive, professional, helpful and kind
to my mother.
My mother looks happy and contented.
When mum had a fall going to the bathroom the staff acted swiftly.I was contacted straight away whilst she was on her way to hospital.When mum was discharged

from hospital when she arrived back the staff made sure mum had the correct support while mum recovered

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

We are so pleased to hear that our staff are supportive, professional, helpful and kind to your Mum. Our staff are a credit to Brook Meadows House and I will be feeding this back to them as this is something so positive. Thank you for taking the time to leave your review, the feedback is always so helpful. Kind regards.

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Review from Ronald P (Wife of Resident) published on 30 July 2025 Submitted via Website • Report

Overall Experience

My wife has always been looked after well and the staff are very friendly the place is always clean, two specific members of staff do there best keep everyone occupied with there cake making and there quizzes even when i go in there reception are very friendly and when get to my they offer me a cup

of tea the food is pretty good some people moan about it i am satisfied what my wife gets sometimes we have a karaoke morning and when my wife's birthday came lovely a cake also do special parties for the people who reached a big milestone in there age we have singers come in and have ata good singalong we even had a elvis impersonator and's we have special animals come like a miniature horse and a dog they people laugh which is good to see they do my wifes hair witha hair dresser
for here and trims here nails her is always clean and her bedroom looks nice and tidy they are always giving plenty of drinks like tea or coffee or juice at Christmas they all get presents which i feel is wonderful and i can have a

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for taking the time to leave such a positive review of Brook Meadows House. We are pleased to hear you feel your wife is well looked after by our team of staff. Our Activities Coordinators work very hard to keep our residents occupied and entertained. We do have a variety of singers and entertainers and really pleased you enjoy these events with your wife. Again thank you for the positive feedback.

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Review from Shirley W (Partner of Resident) published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

Not really getting the point of the meetings, no relevance to families of residents about decor or gardening. Would like to be more detailed about care and behaviour of our resident. Hardly anyone attending so current format not really working.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for taking the time to share your thoughts.The family meetings are intended as a supportive space for families to come together, share feedback, raise any general concerns, and contribute ideas that can help enhance the overall experience within the home. These meetings also provide an opportunity for us to update families on what's happening in the home, such as upcoming events, initiatives, or any changes being made that may affect residents and their families.We understand, however, that the current format may not be meeting everyone's expectations. Your feedback is very helpful, and we will take it into account as we look to make meetings more meaningful and relevant for all.If you would like to discuss anything specific about your loved one's care, we encourage you to do so at any time in a private setting. You're always welcome to speak directly with the Registered Manager, the Unit Team Manager, or a Team Leader, we're here to support residents and their families.

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Review from A W (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report

Overall Experience

Our mum has been a resident at Brook Meadows House since February 2025. During this time, we have visited regularly (2-4 times per week). On each occasion, we are met with friendly, professional staff who update us as to how mum has been. There is always a member of staff if we have any queries.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for the positive review and taking the time to review Brook Meadow House. We are happy to hear the care and support you Mum is receiving is 5 stars. Our dedicated staff in Brook Meadows House work very hard to ensure all aspects of care are delivered and families feel supported when they visit. Its great to hear that you also feel the same when you have any queries and staff are always available when needed. Your feedback is valued and staff will be happy to receive your kind words.

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Review from A M (Brother of Resident) published on 25 June 2025 Submitted via Website • Report

Overall Experience

I can't find any fault in the home at all. When my sister came from the hospital to the assessment unit she was so nervous and lacked in confidence. I started to notice a change in her after about a week. Her confidence started to get better as she was going into the lounge and interacting with other

residents which she has not done in ages. She started to put weight on. She has never been a big eater but she loved the food. The staff where amazing even though they were always busy they always made sure she was ok and comfortable. Team leaders were always there to answer any questions especially the lady with short dark hair, nothing was ever to much trouble and she always kept me updated with any changes with my sister.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for taking the time to review Brook Meadows House. We are pleased to hear your sister has had such a positive experience at Brook Meadows and you have not been able to find fault with the home. Our staff work very hard to ensure all of residents are kept relaxed and comfortable, our on site chef ensures all meals are nutritional and activities are planned to suit. This clearly has had an impact on your sister as her confidence has grown and started to put weigh on.Thank you for your feedback and we wish you all the best.

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Review from Paola C (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report

Overall Experience

My dad stayed with Brock Meadows and he really enjoyed his stay. The staff were very friendly and kind and help him with all his needs. He would highly recommend his stay and the staff they went the extra mile to make sure he was settled.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for taking the time to leave a review for Brook Meadows House and for such a positive review. Brook Meadows House is so pleased your Dad enjoyed his stay with us. Our staff do go above and beyond to ensure our residents are happy and settled. This is great to receive this feedback from you and thank you for the recommendation too. Kind regards,SM

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Review from Andrea B (Resident) published on 28 April 2025 Submitted via Website • Report

Overall Experience

I have been here since October 2023 and still here now I haven't been home for nearly 2 and a half years... I have a 10 year old daughter who I miss very much so since I was 35 I haven't been with her.... The staff have been amazing with helping me to the toilet, shower and get me dressed they are brilliant

they just need more staff mainly the mornings they are brilliant but they need more hands... they are rushed off their feet. The food is good different options everyday. I am having private physio and I'm getting there and hopefully be up on my feet soon as in a wheelchair at the moment. But it's a lovely care home everyone is lovely just need some more hands.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Dear Andrea,Thank you for your positive review. We are pleased you have been receiving such good care with us at Brook Meadows House. It must be very difficult for you not being with your daughter. With regard to our staffing levels, they are in line with with regulation requirements and sometimes higher. The units workload is assessed on a regular basis to ensure we address gaps as we aim to fulfil all our residents needs. We wish you well with your recovery and you are up on your feet soon.

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Review from K B (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report

Overall Experience

Overall I think all of the staff seem to work really hard. However of late it has seemed to me that there does not seem to have been as many staff on duty as there use to be. The staff are polite and caring towards my mother, but being busy all of the time detracts from them having the time to sit down

and have an impromptu chat. The room is cleaned regularly and is always nice and warm. The garden is a nice place to sit on sunny days. Food is often not to my mothers taste but she does get offered alternatives which helps, but can become a bit repetitive.
There are a lot of organised activities that residents can join in with. Also one to one time with the activity coordinators for those residents less inclined to join in. Residents choices seem to be respected. Overall my observation and experience of the home and the staff since my mother has been resident is a positive. Any concerns are addressed promptly.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for your kind and positive review. I will speak with our chef to further expand the meal choices available for your mother.In regard to our staffing, you will see a fluctuation of staffing levels on our assessment unit depending on the number of residents that we have at the time. However, I would like to reassure you that our staffing levels are always, at least in line with regulation requirements, if not higher as we regularly assess the unit's workload and team dynamics to determine if there are any gaps that need to be addressed. We take pride in the range of activities our home offers our residents, to ensure that they do get dedicated time spent with them, and our care staff are supported by a wider team of housekeepers and maintenance staff who always take the time to chat to our residents.

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Review from Anne D (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report

Overall Experience

My dad has been looked after well here at Brook Meadows House Care Home. The rooms are new and smart and cosy. The staff are caring and attentive. The activities are great and well led with outings, singing, seasonal activities and themed meal lunches. The housekeeping keeps the rooms clean and beds

made frequently. There is a lovely garden area residents can sit out in. A doctor comes in weekly for any medical problems. Dad perked up after being ill and coming to the home and being cared for here. There is a good team of people who also work with the family in drawing up care plans and regular family meetings. I would recommend this home to take care of loved ones.

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Review from A W (Friend of Resident) published on 15 January 2024 Submitted via Postal Card • Report

Overall Experience

I have found the care home very interesting. It is a place where dignity and respect to the aged and other residents is required. Sadly, I may not have been truly aware of this. I apologise and will be more careful in future. The home seems impeccable though it is a new build. The service user said

the staff are very helpful without being intrusive. Some of the other residents are friendly, interesting people, happy to talk about themselves. It is rewarding to visit these care homes.

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Review from Lee T (Power of Attorney of Resident) published on 20 September 2023 Submitted via Website • Report

Overall Experience

I visited on 6th September 2023 to see a family friend of whom I am Power of Attorney for.
The purpose of the visit was to talk through the draft documents that had been sent from her Solicitor regarding a Will change and an update to the Power of Attorney, prior to the Solicitors visit in a week's

time.
One of the Team Leaders came into the room to deliver some food and noticed the documents, she left but I assume that she then overheard some of the conversation as the door was open.
A short while later she came back and checked that everything was okay with the resident and very politely and professionally challenged me regarding the content of the conversation I was having to ensure that the resident was not being coerced into signing anything.

I have a background in Adult Safeguarding and this was an excellent response by professional staff who are often very busy with challenging residents.

All credit to her for taking the extra step.

Thank you.