Brook Meadows House Care Home

My wife has been at the home since mid June, initially she was there as a respite patient for 4 weeks. Due to her condition (dementia) she became a permanent resident from mid July. Since her time there l have been impressed with the care and support she has received. Her main problem is her personal care which I was unable to provide at home but at the care home they manage the situation with care and dignity.

Knowing Mum is safe and so well cared for has brought us great comfort. We are incredibly grateful to the whole team and wouldn't hesitate to recommend Brook Meadows to anyone looking for a caring, professional and supportive home.

The care home is clean and safe and the staff and carers take care of the residents in a kind, caring and professional manner. I know that my wife is getting the best care possible at this present time

My mother was not naturally keen to go but she told me she enjoyed her stay, the food and nice people to chat to. And the games. I would recommend and book again if needed.

I've been here since October 23, the staff have been brilliant the are so caring and really do help you more than some staff but it very rare, The food is lovely and the carers , cleaning staff , team leaders , kitchen staff and maintenance men, The manger all lovely. Really helpful even when it can be really busy. Nothing is ever too much trouble even when it's Busy. They all need medals

I arrived here from hospital after an amputation. My overall experience to a very difficult & traumatic situation has been very good. The staff, building & food is all very good. I will be leaving soon & will always remember & be grateful for my treatment at Brok Meadows.

I am a family friend of a resident that is staying in this care home. I went to visit him over the weekend and was amazed how professional all the staff were. He has advanced dementia so he can be a challenge as well as being none verbal which makes it harder. All staff and management treat him with dignity and respect and have so much patience to make sure he gets the best care at all times. Staff are very approachable and answered all my questions. Would highly recommend.

We can't fault the care staff, they all do amazing work. Their work is fast paced and they have a lot to deal with from monitoring wandering clients who are free to walk around the unit, to overbearing family members who scare other clients by shouting loudly at staff. Norma and Sue are brilliant taking them on regular day trips to Priory Park, the pier etc and doing activities.

Such a lovely home in a wonderful environment. Clean, and lots of activities going on every week. Food offerings include different weekly menus and great choice. Staffing team are attentive and caring. Could not recommend enough!

,

I am so discusted by the way my dad is being treated it just so hart breaking and us as a family unit cannot get out voice herd this is just so wrong and yesterday wen my mum arrived to visit my dad mum was approached by staff state that dad not eat or drink very well to day wen my mum look im dad mouth he had a mouth full of tissues which can I point out dad at hight risk of choke hazard and we we as family point out the concerns we have we get black mail , dad being non verbal and servere dementia and is this how residents are treated in thease care homes

My Mum stayed at Brook Meadows for one week respite. The period before, during and after this was very impressive; caring, professional and friendly. My Mum was very complimentary of all staff; the carers and support workers. My Mum would like to return!

x

Our Dad has been in Brook Meadows since August 2024. He has been very well looked after by all the staff. When we visit , we get updates as to how he is doing. The staff are friendly and approachable and see to his needs in a professional way. The team leaders are very helpful as is the manager and answer any queries that may arise. It's a very clean facility and dad is happy to be there.

When mum had a fall going to the bathroom the staff acted swiftly.I was contacted straight away whilst she was on her way to hospital.When mum was discharged from hospital when she arrived back the staff made sure mum had the correct support while mum recovered

for here and trims here nails her is always clean and her bedroom looks nice and tidy they are always giving plenty of drinks like tea or coffee or juice at Christmas they all get presents which i feel is wonderful and i can have a

Not really getting the point of the meetings, no relevance to families of residents about decor or gardening. Would like to be more detailed about care and behaviour of our resident. Hardly anyone attending so current format not really working.

Our mum has been a resident at Brook Meadows House since February 2025. During this time, we have visited regularly (2-4 times per week). On each occasion, we are met with friendly, professional staff who update us as to how mum has been. There is always a member of staff if we have any queries.

I can't find any fault in the home at all. When my sister came from the hospital to the assessment unit she was so nervous and lacked in confidence. I started to notice a change in her after about a week. Her confidence started to get better as she was going into the lounge and interacting with other residents which she has not done in ages. She started to put weight on. She has never been a big eater but she loved the food. The staff where amazing even though they were always busy they always made sure she was ok and comfortable. Team leaders were always there to answer any questions especially the lady with short dark hair, nothing was ever to much trouble and she always kept me updated with any changes with my sister.

My dad stayed with Brock Meadows and he really enjoyed his stay. The staff were very friendly and kind and help him with all his needs. He would highly recommend his stay and the staff they went the extra mile to make sure he was settled.