Brook Meadows House Care Home

Burr Hill Chase, Southend-on-Sea SS2 6PE
Review Us
9.4 21 Reviews
  • Brook Meadows House Care Home, Southend-on-Sea
This stunning new home in Southend - built in 2022 - has been designed specifically to offer a home from home environment. From the large, light and airy reception to the snuggest lounges, there are many communal spaces available for you to enjoy; lounges with dining areas, books and TVs, and designated quiet areas. It's comforting to know that you're coming to a place where you can feel at home.

The team encourage regular visits from family to spend time with their loved ones, just as they would at home.

Every individual has unique qualities and care needs. First, they make sure that staff get to know you and understand what you need. Then, they work with you and your family to make sure that they are supporting you in the right way.
Show Brook Meadows House Care Home on the Map

Care Provided by Brook Meadows House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1000
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1000

These prices are only a guideline, please contact Brook Meadows House Care Home to find out the exact price for your requirements.

Contact Brook Meadows House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Brook Meadows House Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Southend Care Ltd
  • Local Authority Owned

Person in Charge

  • Debra Matthews (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (62)

Parking

  • There are car parking spaces available

Brook Meadows House Care Home Reviews (21)

9.4

Brook Meadows House Care Home has a Review Score of 9.4 (9.411) out of 10, based on 19 reviews in the last 2 years.
Over all time Brook Meadows House Care Home has 21 reviews.

Overall Experience
  • 16
  • 3
  • 1
  • 0
  • 1
Date Published
  • 21
  • 9
  • 18
  • 19
  • 2
Reviewer Connection to Brook Meadows House Care Home
  • 9
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Lee T (Power of Attorney of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited on 6th September 2023 to see a family friend of whom I am Power of Attorney for.
The purpose of the visit was to talk through the draft documents that had been sent from her Solicitor regarding a Will change and an update to the Power of Attorney, prior to the Solicitors visit in a week's
time.
One of the Team Leaders came into the room to deliver some food and noticed the documents, she left but I assume that she then overheard some of the conversation as the door was open.
A short while later she came back and checked that everything was okay with the resident and very politely and professionally challenged me regarding the content of the conversation I was having to ensure that the resident was not being coerced into signing anything.


I have a background in Adult Safeguarding and this was an excellent response by professional staff who are often very busy with challenging residents.


All credit to her for taking the extra step.


Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.411)

Overview of Review Score

The Review Score of 9.4 (9.411) out of 10 for Brook Meadows House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.486 for Brook Meadows House Care Home is calculated as follows: ( (157 Excellents x 5) + (35 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 218 Ratings = 4.486
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Brook Meadows House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Deborah

Deborah Matthews

Job Title: Service Manager Joined: 2020

Debra has worked within nursing and care services for over 38 years, across a variety of settings. Passionate about providing peace of mind to care seekers and their loved ones, Deb takes a lead role in mentoring new staff members who join the team.


As the Home Manager of Brook Meadows House, she leads in providing high-quality care for older people throughout Southend-on-Sea.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook Meadows House Care Home to verify any information. View our terms and conditions. Brook Meadows House Care Home has an Enhanced Service - more info.