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Brook Meadows House Care Home

Burr Hill Chase, Southend-on-Sea, Essex SS2 6PE
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Brook Meadows House Care Home, Southend-on-Sea
Brook Meadows House Care Home, Southend-on-Sea
Brook Meadows House Care Home, Southend-on-Sea

This stunning new home in Southend - built in 2022 - has been designed specifically to offer a home from home environment. From the large, light and airy reception to the snuggest lounges, there are many communal spaces available for you to enjoy; lounges with dining areas, books and TVs, and designated quiet areas. It's comforting to know that you're coming to a place where you can feel at home....  

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Care Provided by Brook Meadows House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,000From £1,250
Residential Dementia CareFrom £1,000From £1,250

Contact Brook Meadows House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Southend Care Ltd
  • Local Authority Owned

Person in charge

  • Debra Matthews (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Parking

  • There are car parking spaces available

Brook Meadows House Care Home Reviews (24)

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9.5

Brook Meadows House Care Home has a Review Score of 9.5 (9.506) out of 10, based on 22 reviews in the last 2 years. Over all time Brook Meadows House Care Home has 24 reviews.

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Showing 24 reviews matching selected criteria
Review from K B (Daughter of Resident) published on 7 April 2025 Submitted via Website
Overall Experience
Overall I think all of the staff seem to work really hard. However of late it has seemed to me that there does not seem to have been as many staff on duty as there use to be. The staff are polite and caring towards my mother, but being busy all of the time detracts from them having the time to sit down and have an impromptu chat. The room is cleaned regularly and is always nice and warm. The garden is a nice place to sit on sunny days. Food is often not to my mothers taste but she does get offered alternatives which helps, but can become a bit repetitive.

There are a lot of organised activities that residents can join in with. Also one to one time with the activity coordinators for those residents less inclined to join in. Residents choices seem to be respected. Overall my observation and experience of the home and the staff since my mother has been resident is a positive. Any concerns are addressed promptly.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for your kind and positive review. I will speak with our chef to further expand the meal choices available for your mother.In regard to our staffing, you will see a fluctuation of staffing levels on our assessment unit depending on the number of residents that we have at the time....  

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Review from Anne D (Daughter of Resident) published on 31 October 2024 Submitted via Website
Overall Experience

My dad has been looked after well here at Brook Meadows House Care Home. The rooms are new and smart and cosy. The staff are caring and attentive. The activities are great and well led with outings, singing, seasonal activities and themed meal lunches. The housekeeping keeps the rooms clean and beds made frequently. There is a lovely garden area residents can sit out in. A doctor comes in weekly for any medical problems. Dad perked up after being ill and coming to the home and being cared for here. There is a good team of people who also work with the family in drawing up care plans and regular family meetings. I would recommend this home to take care of loved ones.

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Review from A W (Friend of Resident) published on 15 January 2024 Submitted via Postal Card
Overall Experience

I have found the care home very interesting. It is a place where dignity and respect to the aged and other residents is required. Sadly, I may not have been truly aware of this. I apologise and will be more careful in future. The home seems impeccable though it is a new build. The service user said the staff are very helpful without being intrusive. Some of the other residents are friendly, interesting people, happy to talk about themselves. It is rewarding to visit these care homes.

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Review from Lee T (Power of Attorney of Resident) published on 20 September 2023 Submitted via Website
Overall Experience
I visited on 6th September 2023 to see a family friend of whom I am Power of Attorney for.
The purpose of the visit was to talk through the draft documents that had been sent from her Solicitor regarding a Will change and an update to the Power of Attorney, prior to the Solicitors visit in a week's time.
One of the Team Leaders came into the room to deliver some food and noticed the documents, she left but I assume that she then overheard some of the conversation as the door was open.

A short while later she came back and checked that everything was okay with the resident and very politely and professionally challenged me regarding the content of the conversation I was having to ensure that the resident was not being coerced into signing anything.

I have a background in Adult Safeguarding and this was an excellent response by professional staff who are often very busy with challenging residents.

All credit to her for taking the extra step.

Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Deborah Matthews
Deborah MatthewsJob Title Service ManagerJoined 2020

Debra has worked within nursing and care services for over 38 years, across a variety of settings. Passionate about providing peace of mind to care seekers and their loved ones, Deb takes a lead role in mentoring new staff members who join the team.

As the Home Manager of Brook Meadows House, she leads in providing high-quality care for older people throughout Southend-on-Sea.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook Meadows House Care Home to verify any information. View our terms and conditions. Brook Meadows House Care Home has an Enhanced Service -more info.