Submit a Review for Cascade (Hurst House)
95 Grove Avenue, New Costessey, Norwich, NR5 0HZ
View Full Details of Cascade (Hurst House)Latest Reviews for Cascade (Hurst House)
06 June 2025
My twin autistic sons have resided at Hurst House since its first opening. I was attracted to Hurst House because it replicates the style & set-up of a conventional family home. Both boys presented with problematic behaviour emerging from the chaos of the Pandemic lockdowns but Hurst strove hard to address those issues. They quickly realised they would benefit from having adjacent rooms. The boys have settled in very well at Hurst & unless they are ill always seem very happy. One likes to go out regularly while likes to stay home, which is catered for. They also have regular holidays organised by the staff. I have always found staff very welcoming & friendly. They encourage family visits. It is easy to communicate with managers & they keep parents in the loop with information. On the rare occasions a concern arises, they respond promptly & proactively. I like that Cascade is able to retain staff and facilitate their career progression. It provides familiar continuity.
29 November 2022
The care staff are always friendly and warm towards my daughter. My daughter seems happy and comfortable in the home, e.g. she is always happy to return after a home visit and she is using more shared spaces in the home. There is plenty of space in the home which allows her to have her own private space when it is needed, which is important to her. Care staff are knowledgeable of different strategies to use to support her in everyday activities. Communication is generally good between the home and us (as parents). We have on occasion had to advocate on her behalf about certain things relating to her personal care or what she needs - as she cannot ask for things herself. It is important to always put yourself in her shoes about what she needs and how she might be feeling.
24 November 2022
My 27-year-old son started living at Cascade (Hurst House) Care Home last October 2021. The transition was bespoke for my son, I feel that the management and staff really listened and took on board my concerns from my son moving there after living at home with me. The support they gave us was amazing and a very smooth transition, some hiccups to be expected but I felt and still feel comfortable voicing any concerns that I have. My son has his own brand new flat but spends most of his time socialising with the other young adults that also live at Hurst House. The atmosphere is amazing and full of life, just like a busy household full of young adults, although I think there are only eight who live there. Hurst House is also a registered school with an education room where teachers come in regularly and again a bespoke learning plan for each individual. Hurst House is a bright, spotless, spacious house but also has a snug/sensory room upstairs if anyone wants to relax and chill out. Everyone seems so happy there.
17 November 2022
I was collecting my son for a home visit and I was impressed with the way the staff cared for him, nothing is too much trouble and he obviously realised that he loves his home and is very settled. The home organised his day with plenty of variety, he is engaged with all the staff and residents and he seems very happy, this is very comforting for his family.
17 November 2022
My son has been living at Cascade (Hurst House) Care Home for eighteen months. He shows, at times, very challenging behaviours and becomes very anxious and scared. He moved from a home where he lived for nine years and was very settled. The transition from there to Hurst House was a difficult one for him but the transition between the old home and Hurst was planned professionally and with the most care for my son. And since that day the level and the right mix of professionalism and genuine care and support for my son has remained a constant. There have been changes in staff and residents join during the last eighteen months and they have put everything in place to make sure my son dealt with these changes, he was supported so beautifully. The management and staff are all as one. They are a team, from a family's perspective, that works together to give our young people the best life possible. You walk into Hurst House and are greeted by big smiles from staff and residents alike. My son in turn continues to smile thanks to them.
Latest Reviews for Cascade (Hurst House)
06 June 2025
My twin autistic sons have resided at Hurst House since its first opening. I was attracted to Hurst House because it replicates the style & set-up of a conventional family home. Both boys presented with problematic behaviour emerging from the chaos of the Pandemic lockdowns but Hurst strove hard to address those issues. They quickly realised they would benefit from having adjacent rooms. The boys have settled in very well at Hurst & unless they are ill always seem very happy. One likes to go out regularly while likes to stay home, which is catered for. They also have regular holidays organised by the staff. I have always found staff very welcoming & friendly. They encourage family visits. It is easy to communicate with managers & they keep parents in the loop with information. On the rare occasions a concern arises, they respond promptly & proactively. I like that Cascade is able to retain staff and facilitate their career progression. It provides familiar continuity.
29 November 2022
The care staff are always friendly and warm towards my daughter. My daughter seems happy and comfortable in the home, e.g. she is always happy to return after a home visit and she is using more shared spaces in the home. There is plenty of space in the home which allows her to have her own private space when it is needed, which is important to her. Care staff are knowledgeable of different strategies to use to support her in everyday activities. Communication is generally good between the home and us (as parents). We have on occasion had to advocate on her behalf about certain things relating to her personal care or what she needs - as she cannot ask for things herself. It is important to always put yourself in her shoes about what she needs and how she might be feeling.
24 November 2022
My 27-year-old son started living at Cascade (Hurst House) Care Home last October 2021. The transition was bespoke for my son, I feel that the management and staff really listened and took on board my concerns from my son moving there after living at home with me. The support they gave us was amazing and a very smooth transition, some hiccups to be expected but I felt and still feel comfortable voicing any concerns that I have. My son has his own brand new flat but spends most of his time socialising with the other young adults that also live at Hurst House. The atmosphere is amazing and full of life, just like a busy household full of young adults, although I think there are only eight who live there. Hurst House is also a registered school with an education room where teachers come in regularly and again a bespoke learning plan for each individual. Hurst House is a bright, spotless, spacious house but also has a snug/sensory room upstairs if anyone wants to relax and chill out. Everyone seems so happy there.
17 November 2022
I was collecting my son for a home visit and I was impressed with the way the staff cared for him, nothing is too much trouble and he obviously realised that he loves his home and is very settled. The home organised his day with plenty of variety, he is engaged with all the staff and residents and he seems very happy, this is very comforting for his family.
17 November 2022
My son has been living at Cascade (Hurst House) Care Home for eighteen months. He shows, at times, very challenging behaviours and becomes very anxious and scared. He moved from a home where he lived for nine years and was very settled. The transition from there to Hurst House was a difficult one for him but the transition between the old home and Hurst was planned professionally and with the most care for my son. And since that day the level and the right mix of professionalism and genuine care and support for my son has remained a constant. There have been changes in staff and residents join during the last eighteen months and they have put everything in place to make sure my son dealt with these changes, he was supported so beautifully. The management and staff are all as one. They are a team, from a family's perspective, that works together to give our young people the best life possible. You walk into Hurst House and are greeted by big smiles from staff and residents alike. My son in turn continues to smile thanks to them.