Submit a Review for Chesford Grange Care Home
358 Ubberley Road, Bentilee, Stoke-on-Trent, ST2 0QS
View full details of Chesford Grange Care HomeLatest Reviews for Chesford Grange Care Home
04 June 2026
My brother had been a resident for almost two years, in that time he was well looked after.
But since new management had taken over, that care rocketed.How I know this is I've visited my brother three times a week for the two years.So I definitely think I'm a good judge at knowing how much things
had changed for the better.
Sadly this month my brother was end of life, but that care & compassion was second to none.They not only took care of my brother, they looked after me, being there sometimes for up to 10hrs that care never changed.My brother sadly passed away an hour after I left him this week, but that care didn't stop there I was picked up from home so I could see him one last time.Now that's dedication.
So I want to say a massive thank you from the bottom of my heart to Management.Nursing Staff.Carers Activities.
Receptionists Administrator .Domestics. Kitchen Staff & anyone I may have missed out, a massive heartfelt thank you for looking after my brother so well.
26 May 2026
My mum has only recently gone into the home but I can honestly say, after looking at 2 other care homes, Chesford Grange in my opinion outshines them on so many levels.
There are lots of staff around, in many different roles all making sure the residents needs are met and they are as comfortable as
possible.
There are activities staff who are so bubbly and creative with their ideas for entertaining the residents.
The nurses have let me know how she's settling in and how to deal with some of the challenging behaviour she has.
The manager reassured me that they can deal with her condition, they've seen it before and have no doubt she'll settle in. That was massive load off my mind.
Housekeeping and reception have also been so welcoming and helpful.
I genuinely feel so lucky we got the chance to have a place at Chesford Grange for my mum.
26 May 2026
When showing mum round for the first time all staff made a point to talk to her and say hello. Other places we visited all but ignored her.
Staff to patient ratio is high than others we visited. Every time I visit staff are very present and available to help and discuss what is going on.
03 February 2026
The care that my dad received was excellent he was treated with care and compassion at all times,I never felt concern at leaving my dad after visiting as I felt confident in the staff at the home.On each visit my dad was dressed as he would wish and it was apparent that he had been assisted with his
personal needs.The standard and choice of food was excellent and well cooked and presented,cleanliness was extremely good throughout the home.
Sadly my dad died whilst at the home but the end of life care he received was exceptional both for my dad and for us as we always felt included in his care and were made to feel welcome no matter what time we visited
26 January 2026
Dad is really settled here, and I'm so happy in every respect at this point in time. Everyone shows such dedication to their job role. I feel so welcome each time I'm there, and to see the staff how they are with dad is so lovely for me to witness. Dad's every need is taken care of by all who work
there.
Thank you all for being who you are, you're a fantastic team full of care and understanding.
23 January 2026
Mum went into Chesford only 6 months ago and in that short time I can honestly say that the care has been second to none. The management and all staff are very friendly, helpful, caring, compassionate and dedicated to the residents.
Sadly mum passed away this week and the end of life care is on
another level.
My mum would be so pleased to have ended her life in the very dignified way that the whole team made happen.
If you are thinking of a loved one going into Chesford, then mark my words it will be the best decision you ever made for them.
12 November 2025
Myself, my dad and my brother cannot praise the staff enough for the care mum receives at Chesford Grange. Nothing and I mean nothing is too much trouble. All of the staff are so friendly including management, domestic staff and activity staff. The rooms are lovely and exceptionally clean and the
food is excellent. I haven't seen mum since she was admitted here in Sept as I live away but I am thrilled at the change in her. She has put weight on and is getting back to her old self. Thank you so much!
27 October 2025
I find my experience in this home very satisfactory. The staff are excellent. Very helpful both to my husband and my family. He has settled in really well and looks forward to our visits.
14 October 2025
my mum moved into chesford grange in sept 2025 all i can say is that the staff from the manger/deputy are absolutley fantastic nothing is to much trouble for any of the staff. They certainly put my mind at ease. The manager and deputy are very approachable with an open door policy which is fab.the
care staff are brilliant looking after the residents with nothing but respect and dignity and are very chatty with visitors which i find great nothing is to much trouble for them. I really should not of worried moving my mum into chesford grange as she seems so content and is flourishing which is lovely to see.The home is spotless which is down to all including domestics and care staff.Mums bedroom is spacious and also spotless.Laundry staff also go above and beyond and the Hairdresser also does a great job with mum's hair.I can not find any fault with the home so glad i didn't take on board the cqc report and went with my own feelings when i went to look around its the best
17 June 2025
Mum has been a resident at Chesford since Oct 24 and has really settled here. All the staff are very friendly and helpful. It was only meant to be temporary at first but she likes it that much she has decided to stay. Thanks everyone I have peace of mind knowing she is well looked after
20 May 2025
My mother is a resident and I visit at least twice a week.. since the new manager has come in the care and attention is brilliant. The staff are a lot more productive and my mum couldn't be in a better place.
06 May 2025
My mum moved into Chesford grange in 2023 she is so settled and has a strong bond with a lot of the staff she is happy and content which brings myself and family peace of mind knowing that she is cared for at Chesford grange.
15 April 2025
i have found the home very good they do a lot of activities with the residents can not fault what they do
07 April 2025
Chesford Grange is a beautiful care home and my mother settled well as soon as she arrived there. It is extremely clean and the food is of a very high standard. Staff are always very pleasant and care for my mother very well. Lots of events are organised and special days are celebrated thoughtfully
by the activities co-ordinator. We are always warmly greeted by the receptionist when we visit.
07 April 2025
I live at Chesford Grange and I am very happy here. The staff are excellent I couldn't wish for anything better the love and respect I get from the staff from top to bottom is just wonderful. Nothing and I mean nothing is too much trouble for them. I just cant speak highly enough of them.
07 April 2025
The staff at Chesford Grange are amazing, from when you walk through the doors the friendly reception ladies make you feel welcome and at home.
Our Dad has been a resident here for just a year now and we can not complain about anything, his care is second to none, he is loved by the staff as if
he were their own, his room is spacious, warm and spotlessly clean and his care needs are met to a very good standard on a daily basis.
The activities and entertainment are brilliant and one staff member in particular makes sure everyone takes part and has a great time.
We couldn't ask for better for our Dad, and for the way all the staff look after us too, keep up the good work you're all amazing
Thank you
27 March 2025
Beautifully kept, very clean, lovely and bright, staff very very pleasant and welcoming, caring and helpful.
04 March 2025
Dad arrived at Chesford Grange at the end of 2023. I can't thank the carers/nurses enough for all they do. Nobody wants their loved one to have to go into care but I feel so relieved dad is being well looked after. They go above and beyond what is required so that residents feel more at home. There
is such a lovely atmosphere when you walk in. Thank you to all.
28 February 2025
Worst care home ever. Staff tell lies to cover stuff up, had CQC involved multiple times. Rooms are not clean with coffee stains left for weeks. My mum left dirty on numerous occasions very little interaction from care assistants. Management don't want to listen either, never taking onus for their
poor lack of care and lack of ability to be honest and upfront. Avoid at all costs, we don't have a choice to move mum now with her dementia but you have a choice where your relatives are treated with compassion and care, this is not the place.
13 September 2024
Visited my brother today, the receptionist was very helpful and kind, met a few other staff and all were very pleasant.
I found the home to be a happy environment for my brother.
He seems very settled in there.
Latest Reviews for Chesford Grange Care Home
04 June 2026
My brother had been a resident for almost two years, in that time he was well looked after.
But since new management had taken over, that care rocketed.How I know this is I've visited my brother three times a week for the two years.So I definitely think I'm a good judge at knowing how much things
had changed for the better.
Sadly this month my brother was end of life, but that care & compassion was second to none.They not only took care of my brother, they looked after me, being there sometimes for up to 10hrs that care never changed.My brother sadly passed away an hour after I left him this week, but that care didn't stop there I was picked up from home so I could see him one last time.Now that's dedication.
So I want to say a massive thank you from the bottom of my heart to Management.Nursing Staff.Carers Activities.
Receptionists Administrator .Domestics. Kitchen Staff & anyone I may have missed out, a massive heartfelt thank you for looking after my brother so well.
26 May 2026
My mum has only recently gone into the home but I can honestly say, after looking at 2 other care homes, Chesford Grange in my opinion outshines them on so many levels.
There are lots of staff around, in many different roles all making sure the residents needs are met and they are as comfortable as
possible.
There are activities staff who are so bubbly and creative with their ideas for entertaining the residents.
The nurses have let me know how she's settling in and how to deal with some of the challenging behaviour she has.
The manager reassured me that they can deal with her condition, they've seen it before and have no doubt she'll settle in. That was massive load off my mind.
Housekeeping and reception have also been so welcoming and helpful.
I genuinely feel so lucky we got the chance to have a place at Chesford Grange for my mum.
26 May 2026
When showing mum round for the first time all staff made a point to talk to her and say hello. Other places we visited all but ignored her.
Staff to patient ratio is high than others we visited. Every time I visit staff are very present and available to help and discuss what is going on.
03 February 2026
The care that my dad received was excellent he was treated with care and compassion at all times,I never felt concern at leaving my dad after visiting as I felt confident in the staff at the home.On each visit my dad was dressed as he would wish and it was apparent that he had been assisted with his
personal needs.The standard and choice of food was excellent and well cooked and presented,cleanliness was extremely good throughout the home.
Sadly my dad died whilst at the home but the end of life care he received was exceptional both for my dad and for us as we always felt included in his care and were made to feel welcome no matter what time we visited
26 January 2026
Dad is really settled here, and I'm so happy in every respect at this point in time. Everyone shows such dedication to their job role. I feel so welcome each time I'm there, and to see the staff how they are with dad is so lovely for me to witness. Dad's every need is taken care of by all who work
there.
Thank you all for being who you are, you're a fantastic team full of care and understanding.
23 January 2026
Mum went into Chesford only 6 months ago and in that short time I can honestly say that the care has been second to none. The management and all staff are very friendly, helpful, caring, compassionate and dedicated to the residents.
Sadly mum passed away this week and the end of life care is on
another level.
My mum would be so pleased to have ended her life in the very dignified way that the whole team made happen.
If you are thinking of a loved one going into Chesford, then mark my words it will be the best decision you ever made for them.
12 November 2025
Myself, my dad and my brother cannot praise the staff enough for the care mum receives at Chesford Grange. Nothing and I mean nothing is too much trouble. All of the staff are so friendly including management, domestic staff and activity staff. The rooms are lovely and exceptionally clean and the
food is excellent. I haven't seen mum since she was admitted here in Sept as I live away but I am thrilled at the change in her. She has put weight on and is getting back to her old self. Thank you so much!
27 October 2025
I find my experience in this home very satisfactory. The staff are excellent. Very helpful both to my husband and my family. He has settled in really well and looks forward to our visits.
14 October 2025
my mum moved into chesford grange in sept 2025 all i can say is that the staff from the manger/deputy are absolutley fantastic nothing is to much trouble for any of the staff. They certainly put my mind at ease. The manager and deputy are very approachable with an open door policy which is fab.the
care staff are brilliant looking after the residents with nothing but respect and dignity and are very chatty with visitors which i find great nothing is to much trouble for them. I really should not of worried moving my mum into chesford grange as she seems so content and is flourishing which is lovely to see.The home is spotless which is down to all including domestics and care staff.Mums bedroom is spacious and also spotless.Laundry staff also go above and beyond and the Hairdresser also does a great job with mum's hair.I can not find any fault with the home so glad i didn't take on board the cqc report and went with my own feelings when i went to look around its the best
17 June 2025
Mum has been a resident at Chesford since Oct 24 and has really settled here. All the staff are very friendly and helpful. It was only meant to be temporary at first but she likes it that much she has decided to stay. Thanks everyone I have peace of mind knowing she is well looked after
20 May 2025
My mother is a resident and I visit at least twice a week.. since the new manager has come in the care and attention is brilliant. The staff are a lot more productive and my mum couldn't be in a better place.
06 May 2025
My mum moved into Chesford grange in 2023 she is so settled and has a strong bond with a lot of the staff she is happy and content which brings myself and family peace of mind knowing that she is cared for at Chesford grange.
15 April 2025
i have found the home very good they do a lot of activities with the residents can not fault what they do
07 April 2025
Chesford Grange is a beautiful care home and my mother settled well as soon as she arrived there. It is extremely clean and the food is of a very high standard. Staff are always very pleasant and care for my mother very well. Lots of events are organised and special days are celebrated thoughtfully
by the activities co-ordinator. We are always warmly greeted by the receptionist when we visit.
07 April 2025
I live at Chesford Grange and I am very happy here. The staff are excellent I couldn't wish for anything better the love and respect I get from the staff from top to bottom is just wonderful. Nothing and I mean nothing is too much trouble for them. I just cant speak highly enough of them.
07 April 2025
The staff at Chesford Grange are amazing, from when you walk through the doors the friendly reception ladies make you feel welcome and at home.
Our Dad has been a resident here for just a year now and we can not complain about anything, his care is second to none, he is loved by the staff as if
he were their own, his room is spacious, warm and spotlessly clean and his care needs are met to a very good standard on a daily basis.
The activities and entertainment are brilliant and one staff member in particular makes sure everyone takes part and has a great time.
We couldn't ask for better for our Dad, and for the way all the staff look after us too, keep up the good work you're all amazing
Thank you
27 March 2025
Beautifully kept, very clean, lovely and bright, staff very very pleasant and welcoming, caring and helpful.
04 March 2025
Dad arrived at Chesford Grange at the end of 2023. I can't thank the carers/nurses enough for all they do. Nobody wants their loved one to have to go into care but I feel so relieved dad is being well looked after. They go above and beyond what is required so that residents feel more at home. There
is such a lovely atmosphere when you walk in. Thank you to all.
28 February 2025
Worst care home ever. Staff tell lies to cover stuff up, had CQC involved multiple times. Rooms are not clean with coffee stains left for weeks. My mum left dirty on numerous occasions very little interaction from care assistants. Management don't want to listen either, never taking onus for their
poor lack of care and lack of ability to be honest and upfront. Avoid at all costs, we don't have a choice to move mum now with her dementia but you have a choice where your relatives are treated with compassion and care, this is not the place.
13 September 2024
Visited my brother today, the receptionist was very helpful and kind, met a few other staff and all were very pleasant.
I found the home to be a happy environment for my brother.
He seems very settled in there.