Chesford Grange Care Home

358 Ubberley Road, Bentilee, Stoke-on-Trent ST2 0QS
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9.7 53 Reviews
  • Chesford Grange Care Home, Stoke-on-Trent
Chesford Grange offers a range of tailored care packages for those looking for nursing, respite and palliative care.

This purpose-built modern home provides relaxing social areas and large landscaped gardens. Bedrooms are fitted with a TV and 24-hour nurse call system. Rooms are cleaned on a daily basis and a laundry service is provided. Residents are able to personalise rooms with personal items.

Fresh homemade food is served every day, and residents can enjoy healthy snacks, homemade biscuits and cake, tea and coffee, smoothies and juices throughout the day.

Residents can engage in a variety of stimulating activities at the home, alongside regular organised outings and trips as well as entertainment and events.
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Care Provided by Chesford Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Fees are dependent on the outcome of a pre-admission assessment. We work with looking at the dependency scale of the person who is being admitted. We accept from local authority, CCGs and private self referrals.

Contact Chesford Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chesford Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Teresa McCaffrey (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (16)

Visiting

  • Please see website for information on directions

Parking

  • Free onsite parking available for visitors

Chesford Grange Care Home Reviews (53)

9.7

Chesford Grange Care Home has a Review Score of 9.7 (9.672) out of 10, based on 20 reviews in the last 2 years.
Over all time Chesford Grange Care Home has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chesford Grange Care Home
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Total of 53, showing 1-20
Review from M C (Wife of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find my experience in this home very satisfactory. The staff are excellent. Very helpful both to my husband and my family. He has settled in really well and looks forward to our visits.
Reply from Trish McCaffrey, Registered Manager at Chesford Grange Care Home
Thank you so much for taking the time to review our services. Feedback is so valuable as it gives us an opportunity to explore areas in need of improvement as well as to boost our confidence in…read more
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Review from Beverley R (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
my mum moved into chesford grange in sept 2025 all i can say is that the staff from the manger/deputy are absolutley fantastic nothing is to much trouble for any of the staff. They certainly put my mind at ease. The manager and deputy are very approachable with an open door policy which is fab.the care
staff are brilliant looking after the residents with nothing but respect and dignity and are very chatty with visitors which i find great nothing is to much trouble for them. I really should not of worried moving my mum into chesford grange as she seems so content and is flourishing which is lovely to see.The home is spotless which is down to all including domestics and care staff.Mums bedroom is spacious and also spotless.Laundry staff also go above and beyond and the Hairdresser also does a great job with mum's hair.I can not find any fault with the home so glad i didn't take on board the cqc report and went with my own feelings when i went to look around its the best
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for taking the time to share your experience of Chesford Grange with us; it certainly brought joyful tears to our eyes when we read it. Your mum is an absolute pleasure to care for…read more
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Review from Wendy H (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Chesford since Oct 24 and has really settled here. All the staff are very friendly and helpful. It was only meant to be temporary at first but she likes it that much she has decided to stay. Thanks everyone I have peace of mind knowing she is well looked after
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for you feedback of the service here at Chesford Grange. It is both reassuring and rewarding to know that we are making a positive difference to those we care for. In relation…read more
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Review from I D (Son of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident and I visit at least twice a week.. since the new manager has come in the care and attention is brilliant. The staff are a lot more productive and my mum couldn't be in a better place.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for your recognition of the good work achieved by the team here at Chesford Grange. I am very pleased to be back at the home and able to make a positive difference to the lives of…read more
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Review from Emma W (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Chesford grange in 2023 she is so settled and has a strong bond with a lot of the staff she is happy and content which brings myself and family peace of mind knowing that she is cared for at Chesford grange.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
It is very encouraging to know that your mum is settled and happy here at Chesford Grange. It is such a difficult decision, having to trust other people to care for a loved one and so as a team we…read more
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Review from Anthony S (Husband of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
i have found the home very good they do a lot of activities with the residents can not fault what they do
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for taking the time to write a review about your experience of Chesford Grange. We are working hard to provide a 5 star service and rely on feedback to help us to continuously…read more
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Review from K P (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chesford Grange is a beautiful care home and my mother settled well as soon as she arrived there. It is extremely clean and the food is of a very high standard. Staff are always very pleasant and care for my mother very well. Lots of events are organised and special days are celebrated thoughtfully
by the activities co-ordinator. We are always warmly greeted by the receptionist when we visit.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
I very much appreciate you taking the time to write a review to feedback about your experience of the care at Chesford Grange. I am reassured to know that you feel the staff care for your mother well…read more
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Review from Gwendoline T (Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live at Chesford Grange and I am very happy here. The staff are excellent I couldn't wish for anything better the love and respect I get from the staff from top to bottom is just wonderful. Nothing and I mean nothing is too much trouble for them. I just cant speak highly enough of them.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
I am so pleased that you are happy here at Chesford Grange. The staff always speak so highly of you because you are such a lovely person to know and to care for. I know when I pass by your room you…read more
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Review from A K (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Chesford Grange are amazing, from when you walk through the doors the friendly reception ladies make you feel welcome and at home.
Our Dad has been a resident here for just a year now and we can not complain about anything, his care is second to none, he is loved by the staff as if he
were their own, his room is spacious, warm and spotlessly clean and his care needs are met to a very good standard on a daily basis.
The activities and entertainment are brilliant and one staff member in particular makes sure everyone takes part and has a great time.
We couldn't ask for better for our Dad, and for the way all the staff look after us too, keep up the good work you're all amazing
Thank you
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for taking the time to write a review to feedback on your experience of the service provided at Chesford Grange. I think I speak on behalf of the team when I say that your dad is a…read more
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Review from J P (Friend of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautifully kept, very clean, lovely and bright, staff very very pleasant and welcoming, caring and helpful.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for taking the time to write a review; it is very much appreciated. Your kind words will mean so much to the staff who work so hard for the wonderful residents we are privileged to…read more
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Review from P N (Brother of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at Chesford Grange since May 2024.The moment you step in you are greeted by a receptionist who are pleasant & very helpful.I can honestly say he as really settled in.
I visit 3 times a wk even have lunch with him,& I see exactly what goes on, I can't thank the Nurses/ Carers & everyone
else who works there enough.They are absolutely brilliant with him, he may not remember their names but he does their faces. There isn't one person that doesn't treat him with dignity & respect & speak to him whenever they see him,& he enjoys having a laugh with them.The atmosphere is so much more happy & inviting. I'd like to say I've even made some new friends. It's a beautiful home & it's very welcoming So thank you to all.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for your review of Chesford Grange. I think I speak on behalf of the team when I say that this will lift everyone's spirits. It has been a difficult time for all, certainly in the…read more
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Review from Jacky S (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad arrived at Chesford Grange at the end of 2023. I can't thank the carers/nurses enough for all they do. Nobody wants their loved one to have to go into care but I feel so relieved dad is being well looked after. They go above and beyond what is required so that residents feel more at home. There
is such a lovely atmosphere when you walk in. Thank you to all.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
It is reassuring to know that you feel your dad is being well cared for here at Chesford Grange. As the new manager in post, I look forward to getting to know you and your family so that together we…read more
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Review from D B (Daughter of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Worst care home ever. Staff tell lies to cover stuff up, had CQC involved multiple times. Rooms are not clean with coffee stains left for weeks. My mum left dirty on numerous occasions very little interaction from care assistants. Management don't want to listen either, never taking onus for their poor
lack of care and lack of ability to be honest and upfront. Avoid at all costs, we don't have a choice to move mum now with her dementia but you have a choice where your relatives are treated with compassion and care, this is not the place.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
As the new Manager here at Chesford Grange, I offer you my sincere apologies for the experience you describe. Whilst I cannot change the past, I can make a difference today and offer assurances about…read more
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Review from Kathleen K (Sister of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my brother today, the receptionist was very helpful and kind, met a few other staff and all were very pleasant.
I found the home to be a happy environment for my brother.
He seems very settled in there.
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Review from R B (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was placed at Chesford Grange Care Home for palliative care. The staff have been responsive to him throughout and he is very fond of certain staff that he has built good relationships with. The home is well presented, although my Dad chooses to spend his time in his bedroom. The clinical team
have been excellent ensuring that his physical condition has been managed well.
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Review from Sue L (Daughter of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Chesford Grange Care Home since 15th August 2022 and I am so happy with Dad’s care. It feels as good as family caring for him, I can relax knowing he’s in good hands from all who work there, manager nurses/ carers/reception. I love the events put on for residents and relatives that are
quite regular. The meals look delicious whenever I’ve seen them.
I always recommend Chesford to those who ask I wouldn’t want Dad to go anywhere else.
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Review from W T (Friend of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tea party - fantastic atmosphere and food. Got talking to other residents and family members. Can't fault anything. Our friend is being very well looked after. Thank you very much.
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Review from Clair J (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Family afternoon tea together. What a lovely afternoon; well organised, food was amazing, everyone seemed jolly and very happy, lovely way to get families together and lovely for the residents. The carers went above and beyond to make sure everyone had drinks and extra food.
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Review from Sandra B (Wife of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went to Chesford Grange to an afternoon tea to meet other relatives. I fount it a very pleasant afternoon, the staff were caring and considerate and ensured everyone had a good time. The food they provided was excellent and varied.
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Review from Laura J (Granddaughter of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Afternoon tea was so lovely. Staff and food were amazing. Being able to eat with my grandad meant so much. It felt very sociable. All so friendly. Thank you.
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Chesford Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Chesford Grange Care Home is calculated as follows: ( (194 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (11 Very Poors x 1) ) ÷ 232 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chesford Grange Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Trish McCaffrey

Job Title: Home Manager Joined: 2025

I am delighted to be back at Chesford Grange where my journey with Capital Care Group once began. It is a beautiful home and I am proud to be leading the team once more.

Frequently Asked Questions about Chesford Grange Care Home

What types of Care is Chesford Grange Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chesford Grange Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Chesford Grange Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chesford Grange Care Home to the centre of Stoke-on-Trent?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chesford Grange Care Home to verify any information. View our terms and conditions. Chesford Grange Care Home has an Enhanced Service - more info.