Chesford Grange Care Home

358 Ubberley Road, Bentilee, Stoke-on-Trent ST2 0QS
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9.7 53 Reviews
  • Chesford Grange Care Home, Stoke-on-Trent
Chesford Grange offers a range of tailored care packages for those looking for nursing, respite and palliative care.

This purpose-built modern home provides relaxing social areas and large landscaped gardens. Bedrooms are fitted with a TV and 24-hour nurse call system. Rooms are cleaned on a daily basis and a laundry service is provided. Residents are able to personalise rooms with personal items.

Fresh homemade food is served every day, and residents can enjoy healthy snacks, homemade biscuits and cake, tea and coffee, smoothies and juices throughout the day.

Residents can engage in a variety of stimulating activities at the home, alongside regular organised outings and trips as well as entertainment and events.
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Care Provided by Chesford Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are dependent on the outcome of a pre-admission assessment. We work with looking at the dependency scale of the person who is being admitted. We accept from local authority, CCGs and private self referrals.

Contact Chesford Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chesford Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Teresa McCaffrey (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (16)

Visiting

  • Please see website for information on directions

Parking

  • Free onsite parking available for visitors

Chesford Grange Care Home Reviews (53)

9.7

Chesford Grange Care Home has a Review Score of 9.7 (9.672) out of 10, based on 20 reviews in the last 2 years.
Over all time Chesford Grange Care Home has 53 reviews.

Overall Experience
  • 44
  • 7
  • 1
  • 0
  • 1
Date Published
  • 53
  • 5
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  • 20
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Reviewer Connection to Chesford Grange Care Home
  • 26
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 53, showing 41-53
Review from Joan H (Wife of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a lovely party for the Queen's Jubilee. It was very well planned. We had a great day. The food was great and the staff were very nice and helpful.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for your review. Your husband was the very first resident to move into Chesford Grange and it is a pleasure to care for him. As a family, you have been so supportive from day one and…read more
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Review from Annabel R (Granddaughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are excellent, not only for my nan but also for all of the family, especially during the difficult transition. Staff often cannot do enough for Nan and us which we will be forever grateful for. After searching a whole host of nursing homes, Chesford Grange Care Home cannot be beaten!
The home is always clean, the food is always brilliant and extra care is always arranged if needed.
Overall, we have the utmost trust in Chesford Grange's staff and cannot recommend Chesford Grange enough!
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for your amazing review of Chesford Grange; the staff will be absolutely blown away by your praise for them. Your feedback means so much to us and will spur us on to continue to…read more
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Review from Vivienne S (Friend of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great time.
Staff are great!
Very caring.
Good time.
Good food.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for your feedback but more importantly for making the Jubilee celebration so much fun; you are a great sport and we really appreciate the effort you made to join in.
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Review from Helen G (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely enjoyable Jubilee celebration party. Food was lovely.
Great entertainment and atmosphere.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for your review. The Jubilee celebrations were made extra special by your son who was amazing, not just for his musical talent but also for his kindness. We all enjoyed his…read more
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Review from Joyce W (Daughter-in-law of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Mum's condition means she is up and down, she always seems content. She is obviously well cared for - always looking clean and tidy. We are happy knowing she is safe and secure. The staff are wonderful, friendly and caring - nothing is too much trouble.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for your kind words; I will make sure that the staff see your feedback. I am so pleased that you feel we are doing a good job in caring for your loved one because that is what we…read more
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Review from S S (Wife of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Staff are excellent.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you very much for your review. Your husband is such a pleasure to care for. It was so lovely to see you enjoying happy times together at the Jubilee celebrations which were made even more fun by…read more
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Review from Kim J (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is Mum's first experience of being in a care home. I was immediately put at ease after initial conversations with the manager and deputy manager. I've been really pleased with how Mum has settled in. All the staff are lovely and treat Mum with respect. Her room is lovely and the corridors are spacious.
The Jubilee party and meeting the 'activity' staff have been great.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for taking the time to review us. Your feedback is much appreciated as it is important that we know we are looking after everyone in our care in the best way possible. We have grown…read more
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Review from Janet T (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Very attentive to her needs.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you for your review; it's always much appreciated when people take the time to let us know how we are doing. Your mum has been with us for nearly two months now and we have got to know her well…read more
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Review from L R (Daughter-in-law of Resident) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law was admitted into Chesford Grange Care Home for end of life/palliative care. Although he thought he was going just for respite care. The care he has received in the two days he has been here so far has been good. The food he has loved and the bed he loves. All he wants to do is have
comfort, dignity and smoke his pipe in his remaining days left.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
I really appreciate the effort you made to write a review for us. Your father-in-law was here for only a short period of time but he made a huge impression on us all. It was a privilege to care for…read more
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Review from Karen J (Daughter of Resident) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of my dad coming into Chesford Grange Care Home has been reassuring, everyone has been very kind and understanding when we made the difficult decision of bringing him into a care home. I would highly recommend Chesford Grange.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
It is with a heavy heart that I write this because since your lovely review your dad has sadly passed away. Knowing what he did to help care for your mum and to rejuvenate the greenhouse at the…read more
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Review from T B (Husband of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with overall experience. Would recommend the home.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you very much for posting a review of Chesford Grange. Your guidance and support made a huge difference as it helped us to plan your wife's stay with us in keeping with her routine at home which…read more
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Review from Mel A (Son of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed at Chesford Grange Care Home for four weeks of respite recently. Right from dad's arrival, the staff were friendly and welcoming and made dad feel really comfortable. Throughout dad's stay, they kept in contact with me, as I do not live locally. They were on hand to discuss any concerns
or other information, which I needed. They also liaised with dad's GP and pharmacy to arrange more medication, which was a great help to the family. Overall, the staff have been absolutely wonderful in caring for dad and I simply cannot thank them enough.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
Thank you so much for your kind words. Your dad was a pleasure to care for and we miss him as he became part of the Chesford family. We fully understand the difficulties faced by families when they…read more
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Review from Russell H (Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chesford Grange Care Home was a well-maintained property with a deep clean most days. The staff were friendly and caring, although it is unfair of me to write a review of activities as it was not fully open. I was allowed out on errands and never spoken down to by the staff. I was checked on every night
as part of my care plan, I was never mistreated and enjoyed my stay at Chesford Grange Care Home.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home
I really appreciate you taking the time to review our service; especially from a service user's point of view. It was a pleasure having you stay with us and we learned a lot from you. During your…read more
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Chesford Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Chesford Grange Care Home is calculated as follows: ( (194 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (11 Very Poors x 1) ) ÷ 232 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chesford Grange Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Trish McCaffrey

Job Title: Home Manager Joined: 2025

I am delighted to be back at Chesford Grange where my journey with Capital Care Group once began. It is a beautiful home and I am proud to be leading the team once more.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chesford Grange Care Home to verify any information. View our terms and conditions. Chesford Grange Care Home has an Enhanced Service - more info.