Chesford Grange Care Home

358 Ubberley Road, Bentilee, Stoke-on-Trent ST2 0QS
Review Us
9.7 51 Reviews
  • Chesford Grange Care Home, Stoke-on-Trent
Chesford Grange offers a range of tailored care packages for those looking for nursing, respite and palliative care.

This purpose-built modern home provides relaxing social areas and large landscaped gardens. Bedrooms are fitted with a TV and 24-hour nurse call system. Rooms are cleaned on a daily basis and a laundry service is provided. Residents are able to personalise rooms with personal items.

Fresh homemade food is served every day, and residents can enjoy healthy snacks, homemade biscuits and cake, tea and coffee, smoothies and juices throughout the day.

Residents can engage in a variety of stimulating activities at the home, alongside regular organised outings and trips as well as entertainment and events.
Show Chesford Grange Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are dependent on the outcome of a pre-admission assessment. We work with looking at the dependency scale of the person who is being admitted. We accept from local authority, CCGs and private self referrals.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Teresa McCaffrey (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (16)

Visiting

  • Please see website for information on directions

Parking

  • Free onsite parking available for visitors

Chesford Grange Care Home Reviews (51)

9.7

Chesford Grange Care Home has a Review Score of 9.7 (9.688) out of 10, based on 18 reviews in the last 2 years.
Over all time Chesford Grange Care Home has 51 reviews.

Overall Experience
  • 43
  • 6
  • 1
  • 0
  • 1
Date Published
  • 51
  • 9
  • 11
  • 18
  • 33
Reviewer Connection to Chesford Grange Care Home
  • 25
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 51, showing 21-40
Review from Hayley B (Daughter-in-law of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came on 'Beach Day', the singer was on and all the residents were outside. They had all families here. The staff were very attentive and caring. We had burgers and a buffet given the beach party, it was great and the staff went the extra mile to make it enjoyable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon M (Daughter of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came into Chesford Grange Care Home in April 2023. I can honestly state he is so happy here and the family are very pleased with all staff and the care my dad receives. He is always clean, tidy and well-fed. Staff have formed a lovely bond and myself and sister feel happy and relaxed that our
dad is happy.
Wonderful care staff, always happy and chatty with ourselves and Dad, 100%.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa M (Daughter of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the level of care the my dad has received during his time here.
Staff are very welcoming and approachable and always answer any questions you have.
Communication levels are great.
I am happy with the cleanliness around the building and how care workers interact with
my dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen Z (Daughter of Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in now for a few weeks and I can honestly say the service and care are absolutely brilliant. Mum has improved drastically and me and my brother are very happy my mum is here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean D (Niece of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Aunty is happy and comfortable here. She looks forward to the staff taking time to talk to her. The care is good and there are activities for her to join in.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L H (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is really settled and we are very happy with the care and meals and general overall facilities. Kind caring staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen P (Daughter of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy here and feels well cared for and safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from George W (Husband of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has resided in other homes, none of which have been up to the standard of Chesford Grange Care Home. My family and I are completely happy with the care she receives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B B (Wife of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that my hubby is looked after extremely well. His speech is not very good at the moment but staff have lots of patience understanding him. The food is great and he enjoys it. The place is beautifully clean and warm. The staff are very friendly and help you to cope. Nothing is too much for
them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie J (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, clean, Mum seems very happy. Meals are very good. Staff are very friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S F (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff I have met are lovely and friendly. My mum has been a lot happier since she has been here. Everywhere is clean and bright and welcoming.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin W (Son of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is looking after Mum really well. She is safe and content and always seems happy in her own way. It is a real help to our family knowing she's safe and looked after. We cannot praise the staff enough. They are all brilliant.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mandy H (Daughter of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad's very happy and is looking very well but this is only due to the attention given by the care staff and the food cooked that is always good to not only look at but good to eat.
Rooms and areas are always lovely and clean, staff are always friendly and accommodating to us, as a family, when visiting.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat H (Daughter of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall good, I think things are going in the right direction. When Mum first came from another care home it seemed a bit quiet and not very cosy but think things are improving. Lovely surroundings.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna M (Daughter of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although we got off to an uncertain start (due to Mum's illness), the staff have been fabulous in doing their best to look after Mum. Additional support has been provided for her so we can rest assured that her needs are being met. She is safe and comfortable. The home itself is beautiful, very modern
and luxurious. Activities are put on for those who are capable of enjoying them - residents are very well cared for. The food always looks and smells lovely, even though Mum, unfortunately, can't enjoy it - but tea/snacks are always available. Staff are lovely and friendly and Mum's room is like a posh hotel room! Very much appreciated - thanks so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L E (Son of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed and pleased with the standard of care and nursing given to my dad at the Chesford Grange Care Home. Very caring nurses and caregivers that really have my dad's interests at heart. I feel that I am kept up to date in all things, from his appointment with the barber to the treatment given
from the chiropodist.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen K (Niece of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt moved into Chesford Grange Care Home in May 2022 after suffering a period of severe pain. The deputy manager and the staff have been very patient and caring and have done their utmost to keep her happy. With their care and attention, she is almost pain-free and is much more comfortable. It was
difficult during the period of renovation and intake of new residents and my aunt became quite stressed but is much more settled now and the new manager is making positive changes. Staff are all very pleasant and helpful, special mention to one member of staff who my aunt loves as she often makes a fuss of her. I have witnessed the high standard of care given to the more poorly residents and am reassured that should my aunt become more infirm she will be well looked after. I believe there was a Halloween party today which I am sure they all enjoyed.
Reply from Linda Watson, Home Manager at Chesford Grange Care Home

Thank you so much for such a lovely review. We are so pleased to hear your kind words, it shows the staff how appreciated they are for all their hard work. We are really glad to know that you are assured of your aunt's ongoing care here at Chesford Grange. We look forward to seeing you on your next visit.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan H (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Queen's Platinum Jubilee celebration was very good. A lot of effort had been put into decorating the lounge and preparation of the food. Staff were very welcoming and friendly.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you very much for your review. The day was enjoyed by all and it was a pleasure to see people coming together to celebrate the Jubilee at Chesford Grange. Your ongoing support is much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan H (Wife of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a lovely party for the Queen's Jubilee. It was very well planned. We had a great day. The food was great and the staff were very nice and helpful.
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for your review. Your husband was the very first resident to move into Chesford Grange and it is a pleasure to care for him. As a family, you have been so supportive from day one and we appreciate this. Thank you for choosing Chesford Grange and trusting us with your husband which we know was so difficult for you to do.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annabel R (Granddaughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are excellent, not only for my nan but also for all of the family, especially during the difficult transition. Staff often cannot do enough for Nan and us which we will be forever grateful for. After searching a whole host of nursing homes, Chesford Grange Care Home cannot be beaten!
The home is always clean, the food is always brilliant and extra care is always arranged if needed.
Overall, we have the utmost trust in Chesford Grange's staff and cannot recommend Chesford Grange enough!
Reply from Trish McCaffrey, Home Manager at Chesford Grange Care Home

Thank you so much for your amazing review of Chesford Grange; the staff will be absolutely blown away by your praise for them. Your feedback means so much to us and will spur us on to continue to deliver the best care we can to residents and their loved ones.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Chesford Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.688 for Chesford Grange Care Home is calculated as follows: ( (180 Excellents x 5) + (15 Goods x 4) + (2 Poors x 2) + (11 Very Poors x 1) ) ÷ 208 Ratings = 4.688
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chesford Grange Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

No image found

Trish McCaffrey

Job Title: Home Manager Joined: 2025

I am delighted to be back at Chesford Grange where my journey with Capital Care Group once began. It is a beautiful home and I am proud to be leading the team once more.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chesford Grange Care Home to verify any information. View our terms and conditions. Chesford Grange Care Home has an Enhanced Service - more info.