Submit a Review for Townsend Manor
Evershed Fields, Soham, Ely, CB7 6BE
View full details of Townsend ManorLatest Reviews for Townsend Manor
13 February 2026
Early days as my Aunt has only just moved in but I already have a great sense of relief that she is being very well cared for. All staff have been exceptional at helping her settle in to one of the Nursing rooms. We have visited every day, at different times, and always found Auntie clean and
freshly dressed despite being bed bound. There is a lovely friendly feel to this home from the moment you walk through the door. Staff go out of there way to introduce themselves and they all seem to enjoy there work. I have already witnessed great genuine tenderness being shown to my Aunt especially as she has been so distressed at this move into a home that can meet her nursing needs.
12 February 2026
Unfortunately Townsend Manor is seriously let down by the HO in Scotland. There is no support and no communication. The fee increases are absolutely ridiculous. It seems like they get your loved one in and then put the price up massively. If you don't agree with the increase your numerous complaints
remain unanswered. If you chase for a response to complaints you still get no answers, it's like you don't actually exist .... then they take you to court even though you have never had any response from them! I have never experienced such a terrible company. Townsend Manor seems to always be short staffed, they keep advertising for carers. Shame because they do have some good staff and the care is good and many staff members are local which is nice. The Manager is at a total loss - she passes on feedback and concerns to HO but she is ignored too! I would steer clear of anything to do with Morar Living!
09 February 2026
My wife is well served and looked after but the management company is far from being approachable and accommodating. The fee increases are also never explained or casted. Morar Care Group Uk Ltd not a good company!
23 January 2026
My husband deteriorated very quickly (3 months) with undiagnosed dementia. Two care homes, with dementia facilities, refused to take him, with his needs, but Townsend Manor welcomed him, he has settled very quickly and his symptoms have reduced markedly. The staff, without exception, have been
fantastic. I will be eternally grateful.
22 January 2026
Husband has been at TM since July 2024. I cannot fault the service we have received they are very supportive, respectful of him and me.
14 October 2025
Townsend Manor is a recently built care home with modern facilities and a range of activities designed to stimulate the residents. My mother is cared for on the upper floor along with residents of similar age and condition. She is happy with the meals and facilities and loves being able to furnish
her room with her own things. Opportunities to exercise by walking, especially outdoors, are limited on account of the small garden. The building has no integrated AC, and rooms upstairs, especially on the sunny side of the building become unpleasantly hot on sunny days, requiring curtains to be closed. Attempts to mitigate this with fans were only partly successful. Professional staff are all very pleasant and seem highly competent. Carers are attentive enough during the day, but i.m.o. spend too much time on their phone and are insufficiently attentive to residents needs during the evening shifts when supervision is lacking, resulting in some safety issues and potential loss of dignity.
13 October 2025
My father's wedding ring disappeared and no-one seemed to care. They made all the right noises at the time but I had to push continually for any information as to where they had looked and what they were doing. Now they have washed their hands of the whole thing.
I am not confident that, if it is
discovered, it will be returned.
They said this is the first time it's ever happened but, I hear from another of the relatives that it isn't.
Appalling!!
26 September 2025
My father in law has settled in well and is enjoying himself taking part in the activities. The staff are great with him and are easy to talk to, they are all very friendly.
25 September 2025
It is now 6 months on from
When we made the difficult decision to entrust the care of our mum to all at Townsend Manor.
We have seen Mum thrive in the environment, she has settled in and refers to Townsend as 'home' which is reassuring. She interacts with other residents and has enjoyed day trips
out which seems to have boosted her general well being. All staff are friendly and caring, although at times they appear to be overworked and under pressure which is a shame as they do a wonderful job in difficult circumstances. Mum enjoys the food and we have seen her weight increase from when she first became a resident. The home is clean and tidy and well cared for. There will always be room for improvement and sometimes it's about thinking outside the box, but I guess that takes extra resource!
Mum is happy and has a lovely rapport with the staff, which is reassuring and as a family we can sleep easy at night knowing she's well cared for 24/7
25 September 2025
Overall very happy with my Mum's care. However, there are not enough staff at weekends. Often one person is trying to serve lunches along with dealing with any problems from bed bound residents. A care home as expensive as Townsend's should have enough staff to be able to take their time with
residents.
The tables in the dining area are not suitable for purpose. They are circular and the table legs are not sufficiently wide apart to allow a person in a wheelchair to sit properly at the table.
Making sure the bed bound residents have their hands washed before meals and their teeth cleaned at least once a day would be helpful. I think this doesn't happen as there aren't enough staff to make sure this happens.
On the positive side Townsend Manor is clean, smells fresh and is a very pleasant place to visit. Food is good,
carers are kind and very hardworking. The manager is efficient, understanding and very kind.
25 September 2025
Mainly good at location, management team are currently very hands on and supportive.
HO very slow to respond if at all to any communication.
Home has lovely family feel.
Some areas need to be worked on.
All care homes are expensive so questionable for value for money but safety, security and
wellbeing of family members is the most important.
25 September 2025
Mum is enjoying her time at Townsend manor. We do however constantly have to monitor her clothing & personal items. Many items of clothing have gone missing. All of her shoes have also gone & her mobility aid. We have raised these issues & still awaiting an outcome.
When you call the
home to speak to managers the messages dont always get through. Mums finances have still not been addressed after being there for nearly 1 year.
The staff are lovely. Very friendly & mum loves them all.
There is always something to do & mum enjoys the activities most of the time.
25 September 2025
Going into the unknown and leaving my mum in someone else's care is extremely heartbreaking & difficult. The staff were great on mums first day and even put me at ease. 99% of staff are attentive and caring. I have been informed each time mum has not felt well, and have confidence in their care.
Sadly the home is understaffed which puts pressure on all aspects of the care home.
The cost of care is considerably high, the salaries for those who look after our loved ones is considerably low, this is one of the most demanding jobs to do, all credit to those who genuinely want to do this work.
22 September 2025
Can highly recommend Townsend Manor. All staff are very caring and not only support residents but their family too.
I know my mum is safe, well and happy. She has made new friends and reconnected with old ones too.
22 September 2025
My husband is a resident with you and being cared for by the nursing staff. I have found all staff to be very friendly and helpful. The home is always clean and bright. Reception is always helpful. The food that my husband receives Always looks appetising
18 September 2025
My dad is very happy, he is very well looked after, he is always saying the staff are lovely and he enjoys the food as it is all cooked from scratch, he gets involved with the activities and likes playing bingo on a Friday morning. Management are very easy to approach if you do have any concerns,
staff are very friendly.
25 June 2025
Very happy with the care given to our dear dad.
Staff very kind, helpful and caring to our dad as though he is their family member. We know dad doesn't like leaving his chair, but please could you try and get him a bit more mobile if that's at all possible, I know how he is sometimes and won't
budge, bless him! Thank you again for giving the care he needs.
24 April 2025
My father has been resident at Townsend Manor since shortly after it opened and in that time as his dementia with Lewey Bodies advances so had the care from all involved.
The best thing I can say is that my dad is content in the home, And cares deeply about staff as they do for him. The increased
needs have been dealt with through technology advancements, learnings and care, and I feel that Dad remains on the best place for him at this advancing stage of his life.
Finally, I witnessed the care and emotion along with professional approaches of many staff at the time of a recent end of life for one of Dad's neighbours and friends. It was dealt with dignity, integrity, compassion and care. At that stage of this journey for my father I know he will be loved and cared for, as will immediate family and friends.
Please strive to do better as you always should but thank you for what you do, the empathy shared and the over riding compassion at abounds at Townsend Manor Care Home.
17 April 2025
My father has been a resident since may 2023
We have found the home short staffed on a lot of a occasions especially Sundays
The home has been through a lot of staff sometimes you feel they are only there for the money some of them not because they want to help with their heart
My father has
been in 3 homes now and they are pretty much the same
Morar has fantastic facilities and was lovely and new when dad moved in
We are finding now that dad is more bed bound with his condition which is where he needs most care that this is not happening it seems too much of a chore for the staff to help him some of the time
He is not capable of reaching to get a drink or food off the table nearby so he starves and don't drink much sometimes as the staff don't have time to sit with him on occasions
My family could complain a lot just lately but we don't as we don't want dad kicked out
Dad has a sore on his bum which don't
heel after months just got worse to grade 3 grade 2 is bad lays in wet pad
15 April 2025
My husband has only been in the home since January 2025, but has been treated really well by everyone there. He seems to be very happy, which makes me feel happy too. The food is also very good. I can't fault the care home in any way.
Latest Reviews for Townsend Manor
13 February 2026
Early days as my Aunt has only just moved in but I already have a great sense of relief that she is being very well cared for. All staff have been exceptional at helping her settle in to one of the Nursing rooms. We have visited every day, at different times, and always found Auntie clean and
freshly dressed despite being bed bound. There is a lovely friendly feel to this home from the moment you walk through the door. Staff go out of there way to introduce themselves and they all seem to enjoy there work. I have already witnessed great genuine tenderness being shown to my Aunt especially as she has been so distressed at this move into a home that can meet her nursing needs.
12 February 2026
Unfortunately Townsend Manor is seriously let down by the HO in Scotland. There is no support and no communication. The fee increases are absolutely ridiculous. It seems like they get your loved one in and then put the price up massively. If you don't agree with the increase your numerous complaints
remain unanswered. If you chase for a response to complaints you still get no answers, it's like you don't actually exist .... then they take you to court even though you have never had any response from them! I have never experienced such a terrible company. Townsend Manor seems to always be short staffed, they keep advertising for carers. Shame because they do have some good staff and the care is good and many staff members are local which is nice. The Manager is at a total loss - she passes on feedback and concerns to HO but she is ignored too! I would steer clear of anything to do with Morar Living!
09 February 2026
My wife is well served and looked after but the management company is far from being approachable and accommodating. The fee increases are also never explained or casted. Morar Care Group Uk Ltd not a good company!
23 January 2026
My husband deteriorated very quickly (3 months) with undiagnosed dementia. Two care homes, with dementia facilities, refused to take him, with his needs, but Townsend Manor welcomed him, he has settled very quickly and his symptoms have reduced markedly. The staff, without exception, have been
fantastic. I will be eternally grateful.
22 January 2026
Husband has been at TM since July 2024. I cannot fault the service we have received they are very supportive, respectful of him and me.
14 October 2025
Townsend Manor is a recently built care home with modern facilities and a range of activities designed to stimulate the residents. My mother is cared for on the upper floor along with residents of similar age and condition. She is happy with the meals and facilities and loves being able to furnish
her room with her own things. Opportunities to exercise by walking, especially outdoors, are limited on account of the small garden. The building has no integrated AC, and rooms upstairs, especially on the sunny side of the building become unpleasantly hot on sunny days, requiring curtains to be closed. Attempts to mitigate this with fans were only partly successful. Professional staff are all very pleasant and seem highly competent. Carers are attentive enough during the day, but i.m.o. spend too much time on their phone and are insufficiently attentive to residents needs during the evening shifts when supervision is lacking, resulting in some safety issues and potential loss of dignity.
13 October 2025
My father's wedding ring disappeared and no-one seemed to care. They made all the right noises at the time but I had to push continually for any information as to where they had looked and what they were doing. Now they have washed their hands of the whole thing.
I am not confident that, if it is
discovered, it will be returned.
They said this is the first time it's ever happened but, I hear from another of the relatives that it isn't.
Appalling!!
26 September 2025
My father in law has settled in well and is enjoying himself taking part in the activities. The staff are great with him and are easy to talk to, they are all very friendly.
25 September 2025
It is now 6 months on from
When we made the difficult decision to entrust the care of our mum to all at Townsend Manor.
We have seen Mum thrive in the environment, she has settled in and refers to Townsend as 'home' which is reassuring. She interacts with other residents and has enjoyed day trips
out which seems to have boosted her general well being. All staff are friendly and caring, although at times they appear to be overworked and under pressure which is a shame as they do a wonderful job in difficult circumstances. Mum enjoys the food and we have seen her weight increase from when she first became a resident. The home is clean and tidy and well cared for. There will always be room for improvement and sometimes it's about thinking outside the box, but I guess that takes extra resource!
Mum is happy and has a lovely rapport with the staff, which is reassuring and as a family we can sleep easy at night knowing she's well cared for 24/7
25 September 2025
Overall very happy with my Mum's care. However, there are not enough staff at weekends. Often one person is trying to serve lunches along with dealing with any problems from bed bound residents. A care home as expensive as Townsend's should have enough staff to be able to take their time with
residents.
The tables in the dining area are not suitable for purpose. They are circular and the table legs are not sufficiently wide apart to allow a person in a wheelchair to sit properly at the table.
Making sure the bed bound residents have their hands washed before meals and their teeth cleaned at least once a day would be helpful. I think this doesn't happen as there aren't enough staff to make sure this happens.
On the positive side Townsend Manor is clean, smells fresh and is a very pleasant place to visit. Food is good,
carers are kind and very hardworking. The manager is efficient, understanding and very kind.
25 September 2025
Mainly good at location, management team are currently very hands on and supportive.
HO very slow to respond if at all to any communication.
Home has lovely family feel.
Some areas need to be worked on.
All care homes are expensive so questionable for value for money but safety, security and
wellbeing of family members is the most important.
25 September 2025
Mum is enjoying her time at Townsend manor. We do however constantly have to monitor her clothing & personal items. Many items of clothing have gone missing. All of her shoes have also gone & her mobility aid. We have raised these issues & still awaiting an outcome.
When you call the
home to speak to managers the messages dont always get through. Mums finances have still not been addressed after being there for nearly 1 year.
The staff are lovely. Very friendly & mum loves them all.
There is always something to do & mum enjoys the activities most of the time.
25 September 2025
Going into the unknown and leaving my mum in someone else's care is extremely heartbreaking & difficult. The staff were great on mums first day and even put me at ease. 99% of staff are attentive and caring. I have been informed each time mum has not felt well, and have confidence in their care.
Sadly the home is understaffed which puts pressure on all aspects of the care home.
The cost of care is considerably high, the salaries for those who look after our loved ones is considerably low, this is one of the most demanding jobs to do, all credit to those who genuinely want to do this work.
22 September 2025
Can highly recommend Townsend Manor. All staff are very caring and not only support residents but their family too.
I know my mum is safe, well and happy. She has made new friends and reconnected with old ones too.
22 September 2025
My husband is a resident with you and being cared for by the nursing staff. I have found all staff to be very friendly and helpful. The home is always clean and bright. Reception is always helpful. The food that my husband receives Always looks appetising
18 September 2025
My dad is very happy, he is very well looked after, he is always saying the staff are lovely and he enjoys the food as it is all cooked from scratch, he gets involved with the activities and likes playing bingo on a Friday morning. Management are very easy to approach if you do have any concerns,
staff are very friendly.
25 June 2025
Very happy with the care given to our dear dad.
Staff very kind, helpful and caring to our dad as though he is their family member. We know dad doesn't like leaving his chair, but please could you try and get him a bit more mobile if that's at all possible, I know how he is sometimes and won't
budge, bless him! Thank you again for giving the care he needs.
24 April 2025
My father has been resident at Townsend Manor since shortly after it opened and in that time as his dementia with Lewey Bodies advances so had the care from all involved.
The best thing I can say is that my dad is content in the home, And cares deeply about staff as they do for him. The increased
needs have been dealt with through technology advancements, learnings and care, and I feel that Dad remains on the best place for him at this advancing stage of his life.
Finally, I witnessed the care and emotion along with professional approaches of many staff at the time of a recent end of life for one of Dad's neighbours and friends. It was dealt with dignity, integrity, compassion and care. At that stage of this journey for my father I know he will be loved and cared for, as will immediate family and friends.
Please strive to do better as you always should but thank you for what you do, the empathy shared and the over riding compassion at abounds at Townsend Manor Care Home.
17 April 2025
My father has been a resident since may 2023
We have found the home short staffed on a lot of a occasions especially Sundays
The home has been through a lot of staff sometimes you feel they are only there for the money some of them not because they want to help with their heart
My father has
been in 3 homes now and they are pretty much the same
Morar has fantastic facilities and was lovely and new when dad moved in
We are finding now that dad is more bed bound with his condition which is where he needs most care that this is not happening it seems too much of a chore for the staff to help him some of the time
He is not capable of reaching to get a drink or food off the table nearby so he starves and don't drink much sometimes as the staff don't have time to sit with him on occasions
My family could complain a lot just lately but we don't as we don't want dad kicked out
Dad has a sore on his bum which don't
heel after months just got worse to grade 3 grade 2 is bad lays in wet pad
15 April 2025
My husband has only been in the home since January 2025, but has been treated really well by everyone there. He seems to be very happy, which makes me feel happy too. The food is also very good. I can't fault the care home in any way.