Townsend Manor

Evershed Fields, Soham, Ely CB7 6BE
Review Us
9.5 42 Reviews
  • Townsend Manor, Ely
Townsend Manor is a purpose-built care home in Soham offering high-quality care that is tailored to the individual and their needs.

This modern 70-bedroom home is arranged in a small household design, encouraging easy connection while respecting privacy. Each household includes its own kitchen, lounge, and dining area.

The home has cosy lounges, a bistro, peaceful social spaces, an on-site hair salon, a private dining room for family occasions, and beautifully landscaped gardens.
Show Townsend Manor on the Map

Care Provided by Townsend Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Standard fees at Townsend Manor cover a wide range of high-quality services designed to support residents’ comfort, wellbeing, and daily living. This includes all meals and refreshments, housekeeping, laundry, personal care, and access to a full programme of activities and events. Residents also enjoy full use of all communal lounges, dining areas, landscaped gardens, and on-site amenities.


In addition to the standard offering, there are optional extras available to enhance the resident experience. These may include services such as hairdressing, chiropody, newspapers, or certain one-to-one outings and entertainment. These are charged separately, giving residents the flexibility to choose the services that suit their preferences.


In some cases, if a resident or their family chooses additional features such as a larger room or upgraded facilities, a top-up payment may be discussed. All fee details are clearly explained in advance, and the team is committed to making all financial information transparent, supportive, and easy to understand.

Contact Townsend Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Townsend Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Ward (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors are welcome at any time, 24 hours a day, 7 days a week. There is no need to book in advance or contact the home before arriving.


    Family and friends are encouraged to visit whenever it suits them and their loved ones.


    Communal areas and outdoor spaces are available for residents and their visitors to enjoy during their time at the home.

Parking

  • Townsend Manor offers ample on-site parking for all visitors, making access to the home straightforward and convenient. The parking area is located within the grounds of the home, ensuring that visitors do not need to park off-site or walk long distances.


    Designated disabled parking bays are available close to the main entrance to support those with mobility needs. All parking is free of charge and available at all times.


    The on-site parking is clearly signposted and easily accessible, helping to provide a smooth arrival experience for family, friends, and other guests.

Townsend Manor Reviews (42)

9.5

Townsend Manor has a Review Score of 9.5 (9.542) out of 10, based on 36 reviews in the last 2 years.
Over all time Townsend Manor has 42 reviews.

Overall Experience
  • 29
  • 8
  • 3
  • 1
  • 1
Date Published
  • 42
  • 13
  • 29
  • 36
  • 6
Reviewer Connection to Townsend Manor
  • 22
  • 7
  • 7
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 1-20
Review from B D (Son of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Townsend Manor is a recently built care home with modern facilities and a range of activities designed to stimulate the residents. My mother is cared for on the upper floor along with residents of similar age and condition. She is happy with the meals and facilities and loves being able to furnish her
room with her own things. Opportunities to exercise by walking, especially outdoors, are limited on account of the small garden. The building has no integrated AC, and rooms upstairs, especially on the sunny side of the building become unpleasantly hot on sunny days, requiring curtains to be closed. Attempts to mitigate this with fans were only partly successful. Professional staff are all very pleasant and seem highly competent. Carers are attentive enough during the day, but i.m.o. spend too much time on their phone and are insufficiently attentive to residents needs during the evening shifts when supervision is lacking, resulting in some safety issues and potential loss of dignity.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you for taking the time to share such a detailed and thoughtful review of Townsend Manor. We're very pleased to hear that your mother is happy with her meals, enjoys the facilities, and appreciates being able to personalise her room - we know how important it is for residents to feel at home.We also appreciate your constructive comments regarding the garden space and temperature on warmer days. We recognise that maintaining comfortable conditions throughout the home is essential, and we are currently reviewing options to further improve cooling and ventilation during hot weather.Your feedback about evening care and supervision has been noted with concern. We take issues of attentiveness and resident dignity extremely seriously, and your comments will be shared with our management and care teams to ensure that the standards we expect are consistently met across all shifts.Thank you again for your valuable feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S T (Daughter of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father's wedding ring disappeared and no-one seemed to care. They made all the right noises at the time but I had to push continually for any information as to where they had looked and what they were doing. Now they have washed their hands of the whole thing.
I am not confident that, if it is discovered,
it will be returned.
They said this is the first time it's ever happened but, I hear from another of the relatives that it isn't.
Appalling!!
Reply from Sarah Ward, Home Manager at Townsend ManorWe are very sorry to hear of your distress regarding your fathers missing ring. We take such matters extremely seriously and carried out a full and thorough investigation as soon as this was reported. All staff were interviewed, rooms and communal areas were checked multiple times, and no evidence was found to suggest theft or mishandling by any member of our team.We also offered to contact the police so that an independent investigation could take place, but this offer was declined. If you have since changed your mind and would like this to be pursued, please contact the home and we will support you in arranging it.We understand how upsetting it is when a personal item cannot be found, and we share your disappointment that, despite extensive efforts, the ring has not yet been located. The safety and wellbeing of our residents and their belongings remain our utmost priority.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T H (Son-in-law of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law has settled in well and is enjoying himself taking part in the activities. The staff are great with him and are easy to talk to, they are all very friendly.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you for sharing such lovely feedback. We're so pleased to hear your father-in-law has settled in well and is enjoying the activities. It's wonderful to know our staff are making him feel comfortable and supported.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K B (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is now 6 months on from
When we made the difficult decision to entrust the care of our mum to all at Townsend Manor.
We have seen Mum thrive in the environment, she has settled in and refers to Townsend as 'home' which is reassuring. She interacts with other residents and has enjoyed day trips
out which seems to have boosted her general well being. All staff are friendly and caring, although at times they appear to be overworked and under pressure which is a shame as they do a wonderful job in difficult circumstances. Mum enjoys the food and we have seen her weight increase from when she first became a resident. The home is clean and tidy and well cared for. There will always be room for improvement and sometimes it's about thinking outside the box, but I guess that takes extra resource!
Mum is happy and has a lovely rapport with the staff, which is reassuring and as a family we can sleep easy at night knowing she's well cared for 24/7
Reply from Sarah Ward, Home Manager at Townsend ManorThank you so much for your kind words and thoughtful feedback. We are delighted to hear that your mum has settled in well and is thriving at Townsend Manor. It means a great deal to the team to know their care and support make such a positive difference. We truly value your comments and will continue to do our very best for your mum and all our residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire P (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall very happy with my Mum's care. However, there are not enough staff at weekends. Often one person is trying to serve lunches along with dealing with any problems from bed bound residents. A care home as expensive as Townsend's should have enough staff to be able to take their time with residents.
The
tables in the dining area are not suitable for purpose. They are circular and the table legs are not sufficiently wide apart to allow a person in a wheelchair to sit properly at the table.
Making sure the bed bound residents have their hands washed before meals and their teeth cleaned at least once a day would be helpful. I think this doesn't happen as there aren't enough staff to make sure this happens.
On the positive side Townsend Manor is clean, smells fresh and is a very pleasant place to visit. Food is good,
carers are kind and very hardworking. The manager is efficient, understanding and very kind.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you for taking the time to share such thoughtful feedback. Were so pleased to hear your kind words about our carers, the home environment and the care your mum receives. We also appreciate your constructive comments around staffing, dining arrangements and personal care, which we take very seriously. Your feedback will help us continue to improve, and we remain committed to providing the highest standards of care for all our residents
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mainly good at location, management team are currently very hands on and supportive.
HO very slow to respond if at all to any communication.
Home has lovely family feel.
Some areas need to be worked on.
All care homes are expensive so questionable for value for money but safety, security and wellbeing
of family members is the most important.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you for your feedback. Were pleased you feel the home has a family feel and that our team is supportive and hands-on. We also value your comments regarding communication and other areas for improvement, which we will take on board. The safety, security and wellbeing of our residents will always remain our top priority.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nigel H (Son of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum is enjoying her time at Townsend manor. We do however constantly have to monitor her clothing & personal items. Many items of clothing have gone missing. All of her shoes have also gone & her mobility aid. We have raised these issues & still awaiting an outcome.
When you call the home
to speak to managers the messages dont always get through. Mums finances have still not been addressed after being there for nearly 1 year.
The staff are lovely. Very friendly & mum loves them all.
There is always something to do & mum enjoys the activities most of the time.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you for sharing your feedback. We're so pleased to hear that your mum is enjoying her time at Townsend Manor, especially the activities and the kind support of our staff team.We're very sorry to learn of the issues you've raised regarding clothing, personal belongings, and communication, as well as the delay with finances. Please be assured that we take these matters seriously and will follow up to resolve them as quickly as possible.Your comments are very important to us, and we truly appreciate your honesty as it helps us to improve the service we provide.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P O (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Going into the unknown and leaving my mum in someone else's care is extremely heartbreaking & difficult. The staff were great on mums first day and even put me at ease. 99% of staff are attentive and caring. I have been informed each time mum has not felt well, and have confidence in their care.
Sadly
the home is understaffed which puts pressure on all aspects of the care home.
The cost of care is considerably high, the salaries for those who look after our loved ones is considerably low, this is one of the most demanding jobs to do, all credit to those who genuinely want to do this work.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you for sharing such heartfelt feedback. We understand how difficult it can be to entrust a loved one into our care, so we are very glad to hear that you and your mum felt reassured on her first day and that you have confidence in the care she receives.We are equally grateful for your kind words about our staff team, who work hard to provide attentive and compassionate support. We acknowledge your concerns regarding staffing pressures and truly value your perspective. Please be assured we continue to do all we can to support our team and maintain the highest standards of care for our residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rebecca M (Wife of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the service we receive at Townsend Manor. The care given to my husband by the care team is always respectful, encouraging & kind.
At difficult times, they work closely with the mental health crisis team to observe & respond to my husband's behaviour, always ensuring to keep me involved
& informed. I believe my husband is as happy as he can be with his condition, due to the care & support he receives at Townsend Manor. They are also extremely supportive to me too.
Thank you TM.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you so much for your kind words. We are delighted to hear that you feel supported and that your husband is receiving respectful and compassionate care. Working closely with families is very important to us, and it means a great deal to know that our efforts are making a positive difference for both you and your husband.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean A (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can highly recommend Townsend Manor. All staff are very caring and not only support residents but their family too.
I know my mum is safe, well and happy. She has made new friends and reconnected with old ones too.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you so much for your lovely feedback. We're delighted to hear that your mum is happy, safe and well, and that she's enjoying the company of both new and familiar friends. Our team takes great pride in supporting not only our residents but also their families, so your kind words mean a great deal to us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H E (Wife of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a resident with you and being cared for by the nursing staff. I have found all staff to be very friendly and helpful. The home is always clean and bright. Reception is always helpful. The food that my husband receives Always looks appetising
Reply from Home Manager, Management at Townsend ManorThank you very much for your kind feedback. We're so pleased to hear that you've found our team friendly and helpful, and that your husband is being well cared for by our nursing staff. It's lovely to know you find the home clean, bright and welcoming, and that the meals look appetizing. Your comments mean a great deal to all of us - we'll be sure to share them with the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terrina H (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very happy, he is very well looked after, he is always saying the staff are lovely and he enjoys the food as it is all cooked from scratch, he gets involved with the activities and likes playing bingo on a Friday morning. Management are very easy to approach if you do have any concerns, staff
are very friendly.
Reply from Sarah Ward, Care Home Manager at Townsend ManorThank you for your review. It means a lot to all the staff that families and residents feed back for the care being delivered at Townsend Manor.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sonia N (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care given to our dear dad.
Staff very kind, helpful and caring to our dad as though he is their family member. We know dad doesn't like leaving his chair, but please could you try and get him a bit more mobile if that's at all possible, I know how he is sometimes and won't budge,
bless him! Thank you again for giving the care he needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Son of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been resident at Townsend Manor since shortly after it opened and in that time as his dementia with Lewey Bodies advances so had the care from all involved.
The best thing I can say is that my dad is content in the home, And cares deeply about staff as they do for him. The increased needs
have been dealt with through technology advancements, learnings and care, and I feel that Dad remains on the best place for him at this advancing stage of his life.
Finally, I witnessed the care and emotion along with professional approaches of many staff at the time of a recent end of life for one of Dad's neighbours and friends. It was dealt with dignity, integrity, compassion and care. At that stage of this journey for my father I know he will be loved and cared for, as will immediate family and friends.
Please strive to do better as you always should but thank you for what you do, the empathy shared and the over riding compassion at abounds at Townsend Manor Care Home.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you so much for your kind and thoughtful words. It truly means a great deal to all of us at Townsend Manor to hear how content your father is, and how much trust you place in the care we provide. We are privileged to support him on this journey, and it's reassuring to know that the developments in care and technology have made a meaningful difference to him and your family. The strong bonds that form between our residents and staff are at the heart of everything we do, and it's clear from your message that this connection is felt deeply. Your mention of the recent end-of-life experience was particularly moving. We take great pride in providing care that is not only professional, but grounded in compassion and dignity - especially at such a sensitive and important stage of life. We are always looking to improve and evolve, and your encouragement to continue striving for better is truly appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark F (Son of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father has been a resident since may 2023
We have found the home short staffed on a lot of a occasions especially Sundays
The home has been through a lot of staff sometimes you feel they are only there for the money some of them not because they want to help with their heart
My father has been
in 3 homes now and they are pretty much the same
Morar has fantastic facilities and was lovely and new when dad moved in
We are finding now that dad is more bed bound with his condition which is where he needs most care that this is not happening it seems too much of a chore for the staff to help him some of the time
He is not capable of reaching to get a drink or food off the table nearby so he starves and don't drink much sometimes as the staff don't have time to sit with him on occasions
My family could complain a lot just lately but we don't as we don't want dad kicked out
Dad has a sore on his bum which don't
heel after months just got worse to grade 3 grade 2 is bad lays in wet pad
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra W (Wife of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has only been in the home since January 2025, but has been treated really well by everyone there. He seems to be very happy, which makes me feel happy too. The food is also very good. I can't fault the care home in any way.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you ever so much for your kind words. Were so pleased to hear that your husband is happy and settling in wellit truly means a lot to the whole team. Knowing that you feel reassured brings us great comfort too. We're also delighted that the food has been a hit! We'll be sure to share your lovely feedback with everyone involved in his care. If theres anything you ever need, please dont hesitate to get in touch.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth W (Wife of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came home in a happy mood, other cares homes he came home with his head down and sad, overall one hundred percent happy. Has asked if he can come back, to me that says it all.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you so much for your heartfelt feedback. Were absolutely delighted to hear that your husband came home feeling happy and upliftedit truly means the world to us. Knowing that he wants to return is the highest compliment we could receive. Creating a supportive, joyful environment for our residents is at the heart of what we do, and your words affirm that commitment. Thank you again for sharing your experience!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from DAVID P (Husband of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found Townsend Manor Care Home a very nice place indeed. The staff are kindly - friendly and caring- nothing being too much trouble. Their patience is remarkable. It is a modern building with lots of facilities- more than i expected.
Sometimes when they are busy their are delays responding to
the call button- but when the emergency button is used they are there straight away.
i think it would given that nowhere is PERFECT Townsend Manor comes pretty close.
The food at Townsend Manor is very good and i would compare it to restaurant quality.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you so much for your kind words and thoughtful review. We are delighted to hear that you have found Townsend Manor Care Home to be a welcoming and supportive place. Our team is dedicated to providing compassionate and attentive care, and it's wonderful to know that their kindness and patience have made a positive impression. We appreciate your feedback regarding response times during busy periods. While we always strive to be as prompt as possible, we are pleased that the emergency button system provides reassurance when needed. It's also fantastic to hear that you enjoy the food and consider it restaurant quality our catering team will be thrilled with your praise! Thank you again for your support and for recognising the hard work of our staff. If there is ever anything we can do to further enhance your experience, please do let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart F (Son of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was never sure how my mum would adapt to living within a care home environment after living in a house that was isolated , but with us having the ability and support from the home management we personalised her room with pictures and some furniture from home and we created her a tub garden outside
her door . Mum now has a real connection with the staff who look after her and her sense of humour can be quite infectious , she now very much feels at home at Townsend and has become very settled , she can never speak highly enough of the staff and the care and consideration they show to her , my sister and feel if we have an issue with anything we can talk to someone to resolve it
Reply from Sarah Ward, Home Manager at Townsend ManorThank you so much for sharing your experience. It's truly heartwarming to hear how well your mum has settled into life at Townsend Manor. We understand how important it is to maintain a sense of home, and were delighted that the personal touches in her room and her tub garden have made a difference. Our team takes great pride in creating a warm, caring environment, and it's wonderful to know that your mum's sense of humour is bringing joy to those around her. We also appreciate your kind words about our staff, we strive to provide compassionate, attentive care not only to our residents but also to their families. It means the world to us that you and your sister feel comfortable reaching out whenever needed. Thank you again for your support and trust in Townsend Manor!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M P (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has lived in Townsend Manor since May 2024. She was admitted after several weeks in hospital after an infection and following falls. She had a few previous admissions to hospital and it became clear that, aged 99, she needed 24-hour care. She received a very warm welcome from all the staff
- had a lovely ensuite bedroom with a door to the garden. Her care has been excellent, the activities provided have generally improved her quality of life and she and I know she is in the best possible place.
Reply from Sarah Ward, Home Manager at Townsend ManorThank you for your kind review. We're so pleased to hear that your mother has settled in well at Townsend Manor and that she's received a warm welcome from our team. It's wonderful to know that the ensuite bedroom and garden access have added to her comfort, and we're thrilled that the care and activities provided have positively impacted her quality of life. We are committed to ensuring that she continues to receive the highest standard of care, and we greatly appreciate your trust in us to look after her. Should you need anything further, please don't hesitate to let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Townsend Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.542 for Townsend Manor is calculated as follows: ( (291 Excellents x 5) + (83 Goods x 4) + (34 Satisfactorys x 3) + (10 Poors x 2) + (3 Very Poors x 1) ) ÷ 421 Ratings = 4.542
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Townsend Manor is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Townsend Manor

What types of Care is Townsend Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Townsend Manor have?

There are 70 Single Rooms.

What are the Facilities & Services at Townsend Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Townsend Manor to the centre of Ely?

6.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Townsend Manor to verify any information. View our terms and conditions. Townsend Manor has an Enhanced Service - more info.