
I really can't thank all the staff enough for all the love and care they gave my DadJulie J(Daughter of Resident/Service User)

Everyone from management down, goes above and beyond a care home facilityJ C(Daughter of Resident/Service User)

The home itself is to a very high standard and I could not recommend it more highly.H N(Daughter of Resident/Service User)

I really can't thank all the staff enough for all the love and care they gave my DadJulie J(Daughter of Resident/Service User)

Everyone from management down, goes above and beyond a care home facilityJ C(Daughter of Resident/Service User)

The home itself is to a very high standard and I could not recommend it more highly.H N(Daughter of Resident/Service User)

Townsend Manor is a purpose-built care home in Soham offering high-quality care that is tailored to the individual and their needs.
This modern 70-bedroom home is arranged in a small household design, encouraging easy connection while respecting privacy. Each household includes its own kitchen, lounge, and dining area.
The home has cosy lounges, a bistro, peaceful social spaces, an on-site hair salon, a private dining room for family occasions, and beautifully landscaped gardens.
Care Provided by Townsend Manor
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Standard fees at Townsend Manor cover a wide range of high-quality services designed to support residents’ comfort, wellbeing, and daily living. This includes all meals and refreshments, housekeeping, laundry, personal care, and access to a full programme of activities and events. Residents also enjoy full use of all communal lounges, dining areas, landscaped gardens, and on-site amenities.
In addition to the standard offering, there are optional extras available to enhance the resident experience. These may include services such as hairdressing, chiropody, newspapers, or certain one-to-one outings and entertainment. These are charged separately, giving residents the flexibility to choose the services that suit their preferences.
In some cases, if a resident or their family chooses additional features such as a larger room or upgraded facilities, a top-up payment may be discussed. All fee details are clearly explained in advance, and the team is committed to making all financial information transparent, supportive, and easy to understand.
The price(s) shown are provided by the care home. Contact Townsend Manor for full pricing details and T&Cs.
Contact Townsend Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Morar Living
- Private Owned
Person in charge
- Sarah Ward(Care Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Visiting
- Visitors are welcome at any time, 24 hours a day, 7 days a week. There is no need to book in advance or contact the home before arriving. Family and friends are encouraged to visit whenever it suits them and their loved ones. Communal areas and outdoor spaces are available for residents and their visitors to enjoy during their time at the home.
Parking
- Ample on-site parking for all visitors, making access to the home straightforward and convenient. The parking area is located within the grounds of the home, ensuring that visitors do not need to park off-site or walk long distances. Designated disabled parking bays are available close to the main entrance to support those with mobility needs. All parking is free of charge and available at all times. The on-site parking is clearly signposted and easily accessible, helping to provide a smooth arrival experience for family, friends, and other guests.
Townsend Manor Reviews (48)
Townsend Manor has a Review Score of 9.5 (9.470) out of 10, based on 37 reviews in the last 2 years.
Over all time Townsend Manor has 48 reviews.
With both Dad and step-mum suffering from dementia, the whole team at Townsend Manor have been truly amazing. When our Dad was getting frail and time passed everyone assisted the family with everything including passing away peacefully in-house. The professional care but with a family feel really helped Dad and helped our step mum along with our own family feel at home and cared for. Everyone from management down, goes above and beyond a care home facility, keeping everyone involved and part of their family too. Such a kind, caring and proactive team. I couldn't thank them enough for everything.
Would not hesitate to recommend the home.
This is a beautiful, well-managed home, welcoming to visitors and a pleasure to visit. This whole place is well-furnished except I feel there is a shortage of space (provision) for personal possessions, especially in the shower room and very little hanging space for clothes.
Thank you for your kind words. We also appreciate your suggestions and will take those on board.
My father moved into Townsend Manor in December, just before Christmas, and from the first step in, he has felt at home. The transition went better than we ever could have imagined, and we are so happy at how happy he is. The staff are absolutely amazing; they really do go above and beyond, they are so accommodating for every need, answer every question and always make time. In the short few months, my dad has been part of their family, I now feel they are all very much part of ours, and they really do care for him like he is one of their own. They even listened to how much he missed playing pool, and he now has a little pool room for himself and the residents; little things like this go a really long way. My biggest fear was security, but within the first day, I was at ease, and I know my dad will not and cannot wander and 'escape'. I also now am able to visit my dad as his daughter and no longer feel I am his carer, and we have a much better quality of time together in snippets. Thank you all.
Thank you so much for your review. We all love your dad at Townsend Manor and hope he has many happy years with us.
Excellent facilities and spotlessly clean. All staff are friendly and professional, nothing is too much trouble. Visitors are made very welcome and offered refreshments. The on-site hairdresser is very good. Plenty of activities and residents are encouraged to join in both on-site and excursions. Very reassuring for relatives to know many of the carers are nurses and the doctor attends weekly.
Thank you so much, it has been our pleasure to care for your mum.
Excellent.
Thank you so much, we loved having you with us. Please come back soon.
My parents stayed in Townsend Manor for two weeks. I can honestly say the care was amazing from all staff. The staff went way beyond not only their care for my parents but concern for the rest of the family's wishes too. The home itself is to a very high standard and I could not recommend it more highly.
Thank you so much for your kind words, it was an absolute pleasure and I hope to see you again soon.
Accommodation 10/10.
Care 20/10.
Food excellent - a good variety of meals.
All staff are very caring and helpful, keeping residents busy and comfortable.
Unable to rate this care home highly enough.
My forever home.
Thank you so much for your kind words. It is a pleasure to share your forever home with you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 October 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Townsend Manor.
There are no upcoming events for Townsend Manor.
Awards / Recognitions (3)
- 13 Jun 2026Recipient: Morar Living
- 13 Jun 2026Recipient: Morar Living
- 08 May 2026Recipient: Morar Living
Accreditations
There are no accreditations posted yet for Townsend Manor.
Meet the Team (3)

Leonila Vitacion is an experienced care professional and Care Home Manager at Townsend Manor, with a strong passion for delivering exceptional person-centred care.
Throughout her career, she has dedicated herself to supporting older people to live with dignity, independence, and the highest quality of life possible.
With extensive experience in residential care, leadership, and team development, Leonila is committed to creating a safe, welcoming, and compassionate environment for residents, their families, and colleagues.
She believes that outstanding care is built on respect, kindness, and meaningful relationships, and she strives to ensure these values are reflected in every aspect of the service.
As a leader, Leonila is focused on continuous improvement, staff empowerment, and maintaining the highest standards of care and compliance. Her goal is to make a positive difference in the lives of residents and to foster a culture where both residents and team members can thrive.
"Leading with compassion, inspiring excellence, and putting residents at the heart of everything we do."

Charlie is the Deputy Manager at Townsend Manor. She began her healthcare career as a Healthcare Support Worker, progressing through the NHS while completing a Foundation Degree in Health and Social Care before qualifying as a Registered Adult Nurse in 2017.
Charlie has worked across intensive care, acute hospital services, elderly care, and specialist learning disability settings, holding roles including Registered Nurse, Charge Nurse, Clinical Lead Nurse, and now Deputy Manager.
She is passionate about supporting her team to deliver high-quality, person-centred care for people living with dementia, mental health needs, and complex physical conditions.
Approachable, compassionate, and dedicated, Charlie is committed to building trusting relationships with residents, families, and colleagues while promoting dignity, respect, and the highest standards of care

Cecilia de Boer, a trained teacher, trainer, and Health and Safety Advisor, began her career with Townsend Manor as an Administrator/Receptionist.
Since joining the team, she has become a vital link between external partners, residents, and their families, ensuring clear and effective communication at all times.
With her positive, can-do attitude, she plays a key role in supporting the Manager and overseeing the smooth day-to-day administration of the home.
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