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Townsend Manor

Evershed Fields, Soham, Ely, Cambridgeshire CB7 6BE
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I really can't thank all the staff enough for all the love and care they gave my DadJulie J(Daughter of Resident/Service User)
Townsend Manor, Ely
Everyone from management down, goes above and beyond a care home facilityJ C(Daughter of Resident/Service User)
Townsend Manor, Ely
The home itself is to a very high standard and I could not recommend it more highly.H N(Daughter of Resident/Service User)
Townsend Manor, Ely

Townsend Manor is a purpose-built care home in Soham offering high-quality care that is tailored to the individual and their needs.

This modern 70-bedroom home is arranged in a small household design, encouraging easy connection while respecting privacy. Each household includes its own kitchen, lounge, and dining area.

The home has cosy lounges, a bistro, peaceful social spaces, an on-site hair salon, a private dining room for family occasions, and beautifully landscaped gardens.

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Care Provided by Townsend Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,450 - £1,900£1,800 - £2,000
Residential Dementia Care£1,500 - £1,900£1,800 - £2,000
Nursing Care£1,600 - £1,900£1,800 - £2,000
Nursing Dementia Care£1,600 - £1,900£1,800 - £2,000

Standard fees at Townsend Manor cover a wide range of high-quality services designed to support residents’ comfort, wellbeing, and daily living. This includes all meals and refreshments, housekeeping, laundry, personal care, and access to a full programme of activities and events. Residents also enjoy full use of all communal lounges, dining areas, landscaped gardens, and on-site amenities.

In addition to the standard offering, there are optional extras available to enhance the resident experience. These may include services such as hairdressing, chiropody, newspapers, or certain one-to-one outings and entertainment. These are charged separately, giving residents the flexibility to choose the services that suit their preferences.

In some cases, if a resident or their family chooses additional features such as a larger room or upgraded facilities, a top-up payment may be discussed. All fee details are clearly explained in advance, and the team is committed to making all financial information transparent, supportive, and easy to understand.

Contact Townsend Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sarah Ward (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Visitors are welcome at any time, 24 hours a day, 7 days a week. There is no need to book in advance or contact the home before arriving. Family and friends are encouraged to visit whenever it suits them and their loved ones. Communal areas and outdoor spaces are available for residents and their visitors to enjoy during their time at the home.

Parking

  • Ample on-site parking for all visitors, making access to the home straightforward and convenient. The parking area is located within the grounds of the home, ensuring that visitors do not need to park off-site or walk long distances. Designated disabled parking bays are available close to the main entrance to support those with mobility needs. All parking is free of charge and available at all times. The on-site parking is clearly signposted and easily accessible, helping to provide a smooth arrival experience for family, friends, and other guests.

Townsend Manor Reviews (48)

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9.4

Townsend Manor has a Review Score of 9.4 (9.449) out of 10, based on 37 reviews in the last 2 years. Over all time Townsend Manor has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from J C (Daughter of Resident) published on 22 April 2024 Submitted via Website
Overall Experience
Review from V B (Wife of Resident) published on 11 March 2024 Submitted via Postal Card
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Review from H F (Sister-in-law of Resident) published on 10 June 2023 Submitted via Postal Card
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Review from Emma L (Daughter of Resident) published on 20 April 2023 Submitted via Website
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Review from Gillian S (Daughter of Resident) published on 29 March 2023 Submitted via Postal Card
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Review from Joyce H (Respite Resident) published on 29 March 2023 Submitted via Postal Card
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Review from H N (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card
Overall Experience
Review from Beryl M (Resident / Service User) published on 10 January 2023 Submitted via Postal Card
Overall Experience

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 October 2025
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Townsend Manor.

Upcoming Events

There are no upcoming events for Townsend Manor.

Awards / Recognitions (3)

  • 13 Jun 2026Recipient: Morar Living
  • 13 Jun 2026Recipient: Morar Living
  • 08 May 2026Recipient: Morar Living

Accreditations

There are no accreditations posted yet for Townsend Manor.

Meet the Team (3)

Leonila Vitacion
Leonila VitacionJob Title Care Home ManagerJoined 2026
Charlie Pullen
Charlie PullenJob Title Deputy ManagerJoined 2026
Cecilia de Boer
Cecilia de BoerJob Title Administrator/ReceptionistJoined 2024

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Townsend Manor to verify any information. View our terms and conditions. Townsend Manor has an Enhanced Service -what an Enhanced Service includes.