Submit a Review for Willow Gardens
Hampshire Lakes, Oak Leigh Square, Hammond Way, Yateley, GU46 7AG
View Full Details of Willow GardensLatest Reviews for Willow Gardens
03 July 2025
I can't express enough how grateful our family is for the outstanding care and kindness shown to my nan during her time at Willow Gardens. From the moment she arrived, we were welcomed with warmth, compassion, and professionalism that never wavered. The staff are simply incredible - not only highly skilled but also deeply caring. They treated my nan with such dignity, patience, and genuine affection. It brought us so much comfort knowing she was in safe hands and surrounded by people who truly cared about her wellbeing. The atmosphere at the home is peaceful, friendly, and full of life. Whether it was the little chats, help with daily tasks, or the way they always made sure she felt comfortable and included, every gesture meant the world to us. They didn't just take care of her; they made her feel like part of a family. Thank you from the bottom of our hearts. You made all the difference during a time that could have been so difficult, we will always be so thankful for that.
03 July 2025
This amazing care home took amazing care of my nanny as if they was her family when we couldn't be there. Can't praise them enough for the care patience love support them have not just shown my nanny and my family I am eternally grateful for what they have done for my family especially my nanny within her last few weeks most amazing care home.
30 June 2025
I recently lost my mum she was in Willow gardens the last 9 months of her life I couldn't of wished for a better caring beautiful home for her the staff are amazing not once did I worry about her being in there care they gave us peace of mind and at the end they welcomed us to be with her and looked after us as well all the staff are amazing
16 June 2025
My mother in law came to Willow Gardens on respite after a fall ended with her in hospital. As soon as we walked in we knew this was the place for her. The journey was not easy for her but the staff and management helped us with a diagnosis which in turn lead to my mother in law getting the medication she needed. Due to circumstances changing Willow Gardens were able to offer her a permanent place to stay which gave us so much comfort in knowing she was being so well looked after in such a caring environment with amazing staff and management team. Nothing was ever to much trouble for the staff or management who kept us updated with any changes or concerns, as my mother in law became poorly we were able to stay with her at the home in her final days the staff and management showed so much compassion and genuine care for her and us, we could never thank them enough for what they did they are all incredible people who treated my mother in law with love and dignity, thank you all.
11 June 2025
My mother unfortunately passed away at this Care Home a few days ago. She was a resident for just over nine months and loved the Care Home and the carers. They were all amazing to her and truly cared about her. Myself, sister and family members stayed with my mum during her last few days, and therefore we witnessed just how hardworking and caring all the staff are, they were truly amazing.
11 June 2025
My Grandmother was in Willow Gardens Yateley for around 9 months until she passed away recently. The care she received was above and beyond. My Nan was going through lots of changes and found the transition very overwhelming but all staff were so patient, calm and professional with her that she soon settled. The staff all got to know my Grandmother on such a personal level and genuinely cared. During her end of life the staff not only cared for my Grandmother to such a high standard but supported us as a family also. It's such a warm and welcoming care home and I just want to thank each and every member of staff for all they did for my wonderful Grandmother and for comforting my family like they did during a very difficult time.
09 June 2025
I cannot recommend Willow Gardens more highly. My father became a resident here just over a year ago and we chose the home for its friendly, homely feel. Sadly Dad passed away this month but the care, love and attention given to him, right up to his last hour, was second to none. We really couldn't ask for more. Thank you to all for making mine, and my Father's life so much easier and happy to the end.
07 April 2025
When visiting my friend, who has dementia, the staff were all so very caring for her welfare & safety.
19 March 2025
I can't rate Willow Gardens highly enough. Such lovely rooms, all kept so clean and tidy. The staff are all so kind and have plenty of time for the residents and are so welcoming. The management team have also been very helpful with dealing with some very difficult paperwork. I wouldn't hesitate in recommending Willow Gardens.
05 March 2025
My mum was a resident here for more than 3 years and she formed a good relationship with most of the staff. She enjoyed the company of being with other people and especially liked having a laugh and a joke with the lovely carers. I am very happy with the level of care and support mum received whilst at Willow Gardens and I know that we couldn't have found anywhere better for mum to spend the last year's of her life. I would have no hesitation in recommending this care home to anyone else.
20 February 2025
On our very first visit to Willow Gardens, my wife and I instinctively knew that this is where Mum is meant to be, and 23 months on, we can unequivocally say that our initial feeling has been endorsed a hundred times over. The manager and her whole team are absolutely amazing, having created and nurtured a happy and enriching environment, not only for Mum but all those in their care. The level of professionalism, care, respect and genuine affection demonstrated is exemplary, especially as Mum has dementia with all the additional support that entails. Placing a loved one into full-time is an emotional time but Willow Gardens truly encompasses all the very best you could wish for in not just a care home, but in a caring home. We take comfort and peace of mind that we have done our very best for Mum by entrusting her into the care of the family that is Willow Gardens.
31 January 2025
I visit my old friend regularly. She has dementia but is always happy with lots to do and lovely care staff and manager.
30 January 2025
Have lived here nearly a year and getting used to my own room. Meals are always on time and the best. Laundry is picked up on time and returned. Rooms are cleaned daily/weekly which I like and kept tidy, including carpets always clean. Coffee shop easy to get to, a small shop selling everything you might need. All cards that you've forgotten and they are handy. The bistro is useful for meeting family members.
28 January 2025
We have found Willow Gardens a great place for Mum, the carers are always polite and helpful when required. They go out of their way to calm relative no matter how long it takes. I would recommend Willow Gardens to anyone.
14 January 2025
Kind and friendly staff. Always on hand to help. This is a safe place. My nan is very happy here.
14 January 2025
Excellent team! Always there to help. Clean and tidy and warm. Wonderful place!
20 December 2024
I came to Willow Gardens last year and I am now back here this year. Which speaks for itself how good I found it here.
01 October 2024
A fit, mainly healthy 87-year-old lady still doing my own housework, washing, ironing, shopping, heavy lifting and all the driving (200-300 miles a day on odd occasions) was changed by a freak accident. In hospital with left hip and wrist fractures I was very unwell. On discharge my caring lovely husband not so well himself wanted to care for me. It got too much for him and the family a care home for me. On 21st August I was in Willow Gardens for respite. My husband visits daily. Management and carers are all wonderful. Nothing is ever too much. We would recommend Willow Gardens to anybody in need of respite or permanent care.
09 September 2024
The accommodation is very clean and comfortable. Beds are comfortable. Staff very pleasant and helpful.
03 September 2024
In recent weeks my mother has seen an inevitable deterioration in her health due to dementia. During this time the staff have been really good at keeping us up to date on doctors' nursing and other health care professional input. The staff have been quick to communicate any of Mum's additional needs so that things can be put in place quickly. So pleased we chose this care facility.
Latest Reviews for Willow Gardens
03 July 2025
I can't express enough how grateful our family is for the outstanding care and kindness shown to my nan during her time at Willow Gardens. From the moment she arrived, we were welcomed with warmth, compassion, and professionalism that never wavered. The staff are simply incredible - not only highly skilled but also deeply caring. They treated my nan with such dignity, patience, and genuine affection. It brought us so much comfort knowing she was in safe hands and surrounded by people who truly cared about her wellbeing. The atmosphere at the home is peaceful, friendly, and full of life. Whether it was the little chats, help with daily tasks, or the way they always made sure she felt comfortable and included, every gesture meant the world to us. They didn't just take care of her; they made her feel like part of a family. Thank you from the bottom of our hearts. You made all the difference during a time that could have been so difficult, we will always be so thankful for that.
03 July 2025
This amazing care home took amazing care of my nanny as if they was her family when we couldn't be there. Can't praise them enough for the care patience love support them have not just shown my nanny and my family I am eternally grateful for what they have done for my family especially my nanny within her last few weeks most amazing care home.
30 June 2025
I recently lost my mum she was in Willow gardens the last 9 months of her life I couldn't of wished for a better caring beautiful home for her the staff are amazing not once did I worry about her being in there care they gave us peace of mind and at the end they welcomed us to be with her and looked after us as well all the staff are amazing
16 June 2025
My mother in law came to Willow Gardens on respite after a fall ended with her in hospital. As soon as we walked in we knew this was the place for her. The journey was not easy for her but the staff and management helped us with a diagnosis which in turn lead to my mother in law getting the medication she needed. Due to circumstances changing Willow Gardens were able to offer her a permanent place to stay which gave us so much comfort in knowing she was being so well looked after in such a caring environment with amazing staff and management team. Nothing was ever to much trouble for the staff or management who kept us updated with any changes or concerns, as my mother in law became poorly we were able to stay with her at the home in her final days the staff and management showed so much compassion and genuine care for her and us, we could never thank them enough for what they did they are all incredible people who treated my mother in law with love and dignity, thank you all.
11 June 2025
My mother unfortunately passed away at this Care Home a few days ago. She was a resident for just over nine months and loved the Care Home and the carers. They were all amazing to her and truly cared about her. Myself, sister and family members stayed with my mum during her last few days, and therefore we witnessed just how hardworking and caring all the staff are, they were truly amazing.
11 June 2025
My Grandmother was in Willow Gardens Yateley for around 9 months until she passed away recently. The care she received was above and beyond. My Nan was going through lots of changes and found the transition very overwhelming but all staff were so patient, calm and professional with her that she soon settled. The staff all got to know my Grandmother on such a personal level and genuinely cared. During her end of life the staff not only cared for my Grandmother to such a high standard but supported us as a family also. It's such a warm and welcoming care home and I just want to thank each and every member of staff for all they did for my wonderful Grandmother and for comforting my family like they did during a very difficult time.
09 June 2025
I cannot recommend Willow Gardens more highly. My father became a resident here just over a year ago and we chose the home for its friendly, homely feel. Sadly Dad passed away this month but the care, love and attention given to him, right up to his last hour, was second to none. We really couldn't ask for more. Thank you to all for making mine, and my Father's life so much easier and happy to the end.
07 April 2025
When visiting my friend, who has dementia, the staff were all so very caring for her welfare & safety.
19 March 2025
I can't rate Willow Gardens highly enough. Such lovely rooms, all kept so clean and tidy. The staff are all so kind and have plenty of time for the residents and are so welcoming. The management team have also been very helpful with dealing with some very difficult paperwork. I wouldn't hesitate in recommending Willow Gardens.
05 March 2025
My mum was a resident here for more than 3 years and she formed a good relationship with most of the staff. She enjoyed the company of being with other people and especially liked having a laugh and a joke with the lovely carers. I am very happy with the level of care and support mum received whilst at Willow Gardens and I know that we couldn't have found anywhere better for mum to spend the last year's of her life. I would have no hesitation in recommending this care home to anyone else.
20 February 2025
On our very first visit to Willow Gardens, my wife and I instinctively knew that this is where Mum is meant to be, and 23 months on, we can unequivocally say that our initial feeling has been endorsed a hundred times over. The manager and her whole team are absolutely amazing, having created and nurtured a happy and enriching environment, not only for Mum but all those in their care. The level of professionalism, care, respect and genuine affection demonstrated is exemplary, especially as Mum has dementia with all the additional support that entails. Placing a loved one into full-time is an emotional time but Willow Gardens truly encompasses all the very best you could wish for in not just a care home, but in a caring home. We take comfort and peace of mind that we have done our very best for Mum by entrusting her into the care of the family that is Willow Gardens.
31 January 2025
I visit my old friend regularly. She has dementia but is always happy with lots to do and lovely care staff and manager.
30 January 2025
Have lived here nearly a year and getting used to my own room. Meals are always on time and the best. Laundry is picked up on time and returned. Rooms are cleaned daily/weekly which I like and kept tidy, including carpets always clean. Coffee shop easy to get to, a small shop selling everything you might need. All cards that you've forgotten and they are handy. The bistro is useful for meeting family members.
28 January 2025
We have found Willow Gardens a great place for Mum, the carers are always polite and helpful when required. They go out of their way to calm relative no matter how long it takes. I would recommend Willow Gardens to anyone.
14 January 2025
Kind and friendly staff. Always on hand to help. This is a safe place. My nan is very happy here.
14 January 2025
Excellent team! Always there to help. Clean and tidy and warm. Wonderful place!
20 December 2024
I came to Willow Gardens last year and I am now back here this year. Which speaks for itself how good I found it here.
01 October 2024
A fit, mainly healthy 87-year-old lady still doing my own housework, washing, ironing, shopping, heavy lifting and all the driving (200-300 miles a day on odd occasions) was changed by a freak accident. In hospital with left hip and wrist fractures I was very unwell. On discharge my caring lovely husband not so well himself wanted to care for me. It got too much for him and the family a care home for me. On 21st August I was in Willow Gardens for respite. My husband visits daily. Management and carers are all wonderful. Nothing is ever too much. We would recommend Willow Gardens to anybody in need of respite or permanent care.
09 September 2024
The accommodation is very clean and comfortable. Beds are comfortable. Staff very pleasant and helpful.
03 September 2024
In recent weeks my mother has seen an inevitable deterioration in her health due to dementia. During this time the staff have been really good at keeping us up to date on doctors' nursing and other health care professional input. The staff have been quick to communicate any of Mum's additional needs so that things can be put in place quickly. So pleased we chose this care facility.