Willow Gardens

Hampshire Lakes, Oak Leigh Square, Hammond Way, Yateley GU46 7AG
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9.9 120 Reviews
  • Willow Gardens, Yateley
Willow Gardens Care Home provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home. There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.

The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and provides residents with the opportunity to relax and enjoy the home's facilities and the local surroundings, which include a fully accessible heated indoor swimming pool, hot tub, licensed bistro, deli and general store. The home benefits from peaceful and pretty parkland surroundings.

Willow Gardens provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor works together with customers and their loved ones to create detailed care plans to ensure each individual health and care needs are continually met.

The creative and energetic events and activities team make use of every part of the house and grounds to provide a wide variety of activities that keep the mind engaged and the body active.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1830
  • RESPITE Self-Funded Residential Dementia Care: from £1830

Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Willow Gardens to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Angela McCormack (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Willow Gardens directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (36)

Visiting

  • Visitors are welcome at Willow Gardens.

Parking

  • On site parking with some disabled parking spaces.

Willow Gardens Reviews (120)

9.9

Willow Gardens has a Review Score of 9.9 (9.929) out of 10, based on 40 reviews in the last 2 years.
Over all time Willow Gardens has 120 reviews.

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Review from Taylor W (Granddaughter of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't express enough how grateful our family is for the outstanding care and kindness shown to my nan during her time at Willow Gardens. From the moment she arrived, we were welcomed with warmth, compassion, and professionalism that never wavered. The staff are simply incredible - not only highly
skilled but also deeply caring. They treated my nan with such dignity, patience, and genuine affection. It brought us so much comfort knowing she was in safe hands and surrounded by people who truly cared about her wellbeing.


The atmosphere at the home is peaceful, friendly, and full of life. Whether it was the little chats, help with daily tasks, or the way they always made sure she felt comfortable and included, every gesture meant the world to us. They didn't just take care of her; they made her feel like part of a family. Thank you from the bottom of our hearts. You made all the difference during a time that could have been so difficult, we will always be so thankful for that.

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Review from T W (Granddaughter of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This amazing care home took amazing care of my nanny as if they was her family when we couldn't be there. Can't praise them enough for the care patience love support them have not just shown my nanny and my family I am eternally grateful for what they have done for my family especially my nanny within
her last few weeks most amazing care home.
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Review from Nicki W (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently lost my mum she was in Willow gardens the last 9 months of her life I couldn't of wished for a better caring beautiful home for her the staff are amazing not once did I worry about her being in there care they gave us peace of mind and at the end they welcomed us to be with her and looked
after us as well all the staff are amazing
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Review from D W (Daughter-in-law of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law came to Willow Gardens on respite after a fall ended with her in hospital. As soon as we walked in we knew this was the place for her. The journey was not easy for her but the staff and management helped us with a diagnosis which in turn lead to my mother in law getting the medication
she needed. Due to circumstances changing Willow Gardens were able to offer her a permanent place to stay which gave us so much comfort in knowing she was being so well looked after in such a caring environment with amazing staff and management team. Nothing was ever to much trouble for the staff or management who kept us updated with any changes or concerns, as my mother in law became poorly we were able to stay with her at the home in her final days the staff and management showed so much compassion and genuine care for her and us, we could never thank them enough for what they did they are all incredible people who treated my mother in law with love and dignity, thank you all.
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Review from Tony W (Son of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother unfortunately passed away at this Care Home a few days ago. She was a resident for just over nine months and loved the Care Home and the carers. They were all amazing to her and truly cared about her. Myself, sister and family members stayed with my mum during her last few days, and therefore
we witnessed just how hardworking and caring all the staff are, they were truly amazing.
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Review from S W (Granddaughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother was in Willow Gardens Yateley for around 9 months until she passed away recently. The care she received was above and beyond. My Nan was going through lots of changes and found the transition very overwhelming but all staff were so patient, calm and professional with her that she soon
settled. The staff all got to know my Grandmother on such a personal level and genuinely cared. During her end of life the staff not only cared for my Grandmother to such a high standard but supported us as a family also. It's such a warm and welcoming care home and I just want to thank each and every member of staff for all they did for my wonderful Grandmother and for comforting my family like they did during a very difficult time.
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Review from Joanne L (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Willow Gardens more highly. My father became a resident here just over a year ago and we chose the home for its friendly, homely feel. Sadly Dad passed away this month but the care, love and attention given to him, right up to his last hour, was second to none. We really couldn't
ask for more. Thank you to all for making mine, and my Father's life so much easier and happy to the end.
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Review from L R (Friend of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my friend, who has dementia, the staff were all so very caring for her welfare & safety.
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Review from D D (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't rate Willow Gardens highly enough. Such lovely rooms, all kept so clean and tidy. The staff are all so kind and have plenty of time for the residents and are so welcoming. The management team have also been very helpful with dealing with some very difficult paperwork.
I wouldn't hesitate in
recommending Willow Gardens.
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Review from S B (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident here for more than 3 years and she formed a good relationship with most of the staff. She enjoyed the company of being with other people and especially liked having a laugh and a joke with the lovely carers. I am very happy with the level of care and support mum received whilst
at Willow Gardens and I know that we couldn't have found anywhere better for mum to spend the last year's of her life. I would have no hesitation in recommending this care home to anyone else.
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Review from R F (Son of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On our very first visit to Willow Gardens, my wife and I instinctively knew that this is where Mum is meant to be, and 23 months on, we can unequivocally say that our initial feeling has been endorsed a hundred times over. The manager and her whole team are absolutely amazing, having created and nurtured
a happy and enriching environment, not only for Mum but all those in their care. The level of professionalism, care, respect and genuine affection demonstrated is exemplary, especially as Mum has dementia with all the additional support that entails. Placing a loved one into full-time is an emotional time but Willow Gardens truly encompasses all the very best you could wish for in not just a care home, but in a caring home. We take comfort and peace of mind that we have done our very best for Mum by entrusting her into the care of the family that is Willow Gardens.
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Review from G M (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my old friend regularly. She has dementia but is always happy with lots to do and lovely care staff and manager.
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Review from Jean C (Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have lived here nearly a year and getting used to my own room. Meals are always on time and the best. Laundry is picked up on time and returned. Rooms are cleaned daily/weekly which I like and kept tidy, including carpets always clean. Coffee shop easy to get to, a small shop selling everything you
might need. All cards that you've forgotten and they are handy. The bistro is useful for meeting family members.
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Review from R H (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found Willow Gardens a great place for Mum, the carers are always polite and helpful when required. They go out of their way to calm relative no matter how long it takes. I would recommend Willow Gardens to anyone.
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Review from M C (Grandson of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and friendly staff. Always on hand to help. This is a safe place. My nan is very happy here.
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Review from S D (Granddaughter of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent team! Always there to help. Clean and tidy and warm. Wonderful place!
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Review from E D (Respite Resident) published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Willow Gardens last year and I am now back here this year. Which speaks for itself how good I found it here.
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Review from Yvonne M (Respite Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fit, mainly healthy 87-year-old lady still doing my own housework, washing, ironing, shopping, heavy lifting and all the driving (200-300 miles a day on odd occasions) was changed by a freak accident. In hospital with left hip and wrist fractures I was very unwell. On discharge my caring lovely husband
not so well himself wanted to care for me. It got too much for him and the family a care home for me. On 21st August I was in Willow Gardens for respite. My husband visits daily. Management and carers are all wonderful. Nothing is ever too much. We would recommend Willow Gardens to anybody in need of respite or permanent care.
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Review from S C (Respite Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The accommodation is very clean and comfortable. Beds are comfortable. Staff very pleasant and helpful.
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Review from Sue P (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In recent weeks my mother has seen an inevitable deterioration in her health due to dementia. During this time the staff have been really good at keeping us up to date on doctors' nursing and other health care professional input. The staff have been quick to communicate any of Mum's additional needs
so that things can be put in place quickly. So pleased we chose this care facility.
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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Willow Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Willow Gardens is calculated as follows: ( (445 Excellents x 5) + (34 Goods x 4) ) ÷ 479 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Gardens is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 15 Sep 2025

We currently have three vacancies for care. Please contact Willow Gardens directly for further information.

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Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Willow Gardens

What types of Care is Willow Gardens registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow Gardens have?

There are 36 Single Rooms.

What are the Facilities & Services at Willow Gardens?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Gardens to the centre of Yateley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Gardens to verify any information. View our terms and conditions. Willow Gardens has an Enhanced Service - more info.