Willow Gardens

Hampshire Lakes, Oak Leigh Square, Hammond Way, Yateley GU46 7AG
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9.9 120 Reviews
  • Willow Gardens, Yateley
Willow Gardens Care Home provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home. There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.

The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and provides residents with the opportunity to relax and enjoy the home's facilities and the local surroundings, which include a fully accessible heated indoor swimming pool, hot tub, licensed bistro, deli and general store. The home benefits from peaceful and pretty parkland surroundings.

Willow Gardens provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor works together with customers and their loved ones to create detailed care plans to ensure each individual health and care needs are continually met.

The creative and energetic events and activities team make use of every part of the house and grounds to provide a wide variety of activities that keep the mind engaged and the body active.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1725
  • RESPITE Self-Funded Residential Dementia Care: from £1725

Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Willow Gardens to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Angela McCormack (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Willow Gardens directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (36)

Visiting

  • Visitors are welcome at Willow Gardens.

Parking

  • On site parking with some disabled parking spaces.

Willow Gardens Reviews (120)

Total of 120, showing 81-100
9.9

Willow Gardens has a Review Score of 9.9 (9.924) out of 10, based on 42 reviews in the last 2 years. Over all time Willow Gardens has 120 reviews.

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Review from J M (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is ever too much trouble.
The staff, without exception, are kind, caring and professional.
There is always an activity going on to encourage exercise or "mental stimulation" - impressive!

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Review from S S (Daughter-in-law of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed at Willow Gardens for the last few months of her life. The care she received was amazing, all of the staff were so caring, often staying after work to make sure that she was comfortable. Thank you all so very much.

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Review from Michael S (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the staff enough. They are so helpful and caring. The home is always spotlessly clean and feels homely and relaxing.

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Review from S T (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very welcoming from Day 1 and over the last few weeks got to know them better.
Nothing is too much trouble.
My father looks clean and tidy every day and is getting 3 good meals.
There are plenty of activities for him to join in if he so wishes.
The lounge and dining room are pleasant
areas.
The staff are under pressure at present with two dishwashers out of action but still give priority to residents.

Reply from Angela McCormack, Manager at Willow Gardens

Thank you for taking the time to review Willow Gardens and we are pleased that you are extremely likely to recommend our home. Our dishwashers have now been replaced.

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Review from A H (Wife of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in the care home for a week while I was looking after another family member. He was well looked after, receiving the necessary medication he had been prescribed and had an extremely comfortable and good size room. The staff were kind and he had no complaints at all.

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Review from Sarah A (Goddaughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godmother has been here for over 2 years and has thoroughly enjoyed the care, activities, ambience and surrounding. Sadly we are now at the end of life care phase. I cannot praise the staff enough. For a non-nursing care home, the care has been exceptional and I don't think it could be bettered.
I am so pleased you are here and we found you.

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Review from Rowena W (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Gardens came highly recommended and I am glad I listened and acted on it.
All the staff whom we dealt with over my mother were extremely helpful in organising all that needed doing for her move into Willow Gardens. The staff were very kind and understanding and helpful in every way and that
continued once my mother was there. All of the staff are also very caring and friendly, the home is beautiful and food delicious. When I leave after visiting I have no anxieties about leaving mum there a godsend.

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Review from Jane C (Daughter of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful to leave Dad in a place with such good care, while his wife was suddenly taken ill. We could be sure that he was safe and well with the amazing friendly staff. Lovely touches like a welcome card, books that he was interested in left in his room when he arrived made all the difference at a
difficult time. The facilities and food could also not be faulted.

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Review from Jan P (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank ALL the staff enough at Willow Gardens for their love, kindness and care shown to my late father. When my father arrived two and a half years ago he was not in a good place emotionally or physically. With the help of all the staff who are always extremely professional, caring and loving,
my father enjoyed a happy final few years. Everyone at Willow Gardens contributes to making the residents feel valued, secure and above all loved.
During the last few weeks, Willow Gardens went above and beyond to help my father fulfil his final wish not to die in hospital. All palliative and end of life care were carried out in the comfort of his own room with dignity and respect.
Everyone was so kind and supportive, not only to my father but to all our family at this very sad time, thank you!
There are no words to express our gratitude to everyone..... my father always referred to Willow Gardens as “home”..... that says it all.

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Review from Myra S (Respite Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time spent here has been a great experience. I have found help and understanding, throughout my stay.

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Review from J S (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having viewed several care homes in the locality, before choosing Willow Gardens, in my vie3w, what is provided at Willow Gardens is unparalleled to the other visited. There is always a warm and friendly welcome and happy residents. It provides a safe environment, professionally managed by approachable
staff. Most importantly knowing my mother is safe and well cared for eases my anxiety. The social interaction and care she now receives has improved her wellbeing far beyond my expectations.

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Review from Pauline S (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day that my mother arrived at Willow Gardens, I was impressed with the professionalism of each member of staff. They made my mother feel immediately at ease in her new home. The staff treat the residents as individuals and recognise that they all have their own special needs, likes and
dislikes. They are also very supportive of residents families and help to alleviate any worries they may have regarding their loved ones. I was particularly impressed with the way the care staff looked after my mother when she became very ill. They arranged immediate medical assistance prior to her being in the hospital. When she was discharged from the hospital the care given was outstanding.


Unfortunately, my mother passed away in January 2018, however, I cannot praise the care staff highly enough for everything they did for her.

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Review from E P (Stepson of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step mum died recently after nearly 2 years at Willow Gardens. Her time there was far beyond our expectations, the care and support was incredible and we all felt part of the Willow Gardens community. Her care at the end of her life and the support for us was very special, genuine, respectful and
so warm. Willow Gardens had been a big part of our lives and we will miss it.

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Review from Chris R (Respite Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I fractured my hip in October 2017 and after two weeks in the hospital was declared fit enough to go home as I could walk with the aid of crutches. As I live on my own this was a daunting prospect. Willow Gardens were able to offer respite care for up to six weeks. So I initially booked for two weeks.
This turned out to be an excellent solution as I was able to concentrate on my recovery without having to worry about shopping, cooking or other household chores. The availability of physiotherapy on site and the use of long wide corridors enabled me to practice walking every day and the weekly session with the physiotherapist improved my technique each week. Plus, Willow Gardens staff were on hand 24/7 in case I got into difficulty and were particularly helpful in assisting with some general medical problems I had with my legs and my diabetes even arranging transport to the doctors. I stayed for six weeks and at the end, I was able to walk well without the aid of crutches and able to drive. The staff were all without exception excellent and enabled me to make a speedy recovery.

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Review from James D (Son of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Gardens is nothing short of outstanding.
All of the staff are absolutely fabulous. They are a pleasure to speak with and are always cheerful and positive. My mum has benefitted enormously from their warmth and kindness and it is a pleasure to see her smiling and enjoying the company of the
other residents. Living over 100 miles away, it has meant total peace of mind for me, knowing that she is being so well looked after.


Mum is clearly eating well and looks much healthier than before she moved in over six months ago. She takes part in so much of the entertainment on offer, doing things I wouldn't have dreamt she would. From the photos we see and reports from the staff she clearly takes delight in the regular visits from the local primary school children. I know she enjoys the surroundings the home is set in so she can take part in the daily walks, something she always loved to do.

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Review from Sue R (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at several homes for my mum, and Willow Gardens outshone all the rest. The staff are so caring and really understand the needs of someone living with dementia. Nothing is too much trouble for them. My mum enjoys the many activities and is living life again. I have not seen her this happy in
years, she is laughing again and there is a light back in her eyes. I no longer have to worry about my mum.

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Review from Louise E (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mother has been a resident at Willow Gardens for almost a year and during that time have been extremely impressed with her physical care, understanding her escalating dementia problems and providing her with fun and stimulation, since Christmas she has required end of life palliative
care which has been outstanding. I cannot thank them enough for their care and compassion both her and our family.

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Review from L W (Niece of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are welcoming and helpful and know all the residents and their various needs. The rooms and public areas are clean and bright and there are lots of activities for the residents to join in.

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Review from B J B (Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly wonderful experience with superb care.

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Review from Helen L (Sister of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly. The rooms and the facilities are excellent. My sisters care is wonderful and I feel much happier knowing she is well taken care of. She is my only sister and we are very close as I am with my nephews and niece.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Willow Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Willow Gardens is calculated as follows: ( (465 Excellents x 5) + (38 Goods x 4) ) ÷ 503 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Gardens is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 21 Jul 2025

We currently have three vacancies for care. Please contact Willow Gardens directly for further information.

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