Willow Gardens

She has a lovely room with a TV, she can choose to join in all the amazing activities provided or have some time to herself and watch TV on her own. Mum has been very poorly over New Year whilst we were away and the staff looked after her so well and kept us informed on how she was. All the staff are lovely kind and caring people I cannot thank them enough for the level of care they give. I am a registered nurse and have been so impressed by everything at the Willows since day one. Even with covid, they have done their utmost to ensure we can all see Mum. Go and see them and see for yourself it is well worth a visit.

Sadly my father died in December however I cannot thank the staff enough. Particularly for his last week, we were able to be with him and their superb care of him and his family will not be forgotten. It was a good ending to a life well lived and I am so happy that we found Willow Gardens for his last home and that they cared for him till the end. The staff are amazing.

My mother was sadly only in Willow Gardens for 7 and a half weeks, but during that time she received excellent care. All the staff treated her with kindness and respect and were endlessly patient. We as her family were also treated with great kindness and given lots of support, especially when we were struggling as Mum was coming to the end of her life. I would most certainly recommend Willow Gardens to anyone whose relative needs full-time care.

I am so grateful to them all.

Even with the restrictions still enforced by Covid, there is a marvellous atmosphere about the place.

Both mum and dad became residents of Willow Gardens when they could no longer reside in the assisted living part of the retirement village. The care and attention they received were second to none. In their last weeks of life (dad passed in March 2021 and mum passed in August 2021), we had unlimited access and were able to sit with them as long as we wanted. The carers at Willow Gardens genuinely cared for my parents as if they were their own family and through covid, they were there when we could not be. I very much admire all the staff at Willow Gardens and would like to thank them for everything that they did for both my mum and dad.

My Mother and Father bought an apartment and lived there until the requirement for more care became necessary in early 2020 and they moved into Willow Gardens the care home element of the village. The care and support they received were beyond measure and more than we could have hoped for. The staff are so attentive and caring and lovely people. There are activities almost every day and this so added to both Mum and Dad's quality of life whilst living there. In the past, a local school would come in on a weekly basis but unfortunately due to COVID that has not been possible. The end of life care given for Dad (passed away March 2021) and Mum (passed away in August 2021) was very supportive and very calming for them and us as grieving siblings. We cannot thank you all enough.

Dad has been at Willow now for nearly 4 weeks to give Mum some respite. During that time I have found the whole team to be approachable, flexible and caring. They took the time to listen and understand Dad's needs and he has been very well looked after during this time. We have visited regularly (adhering to Covid Guidelines of course) and found Dad to be in good spirits and well turned out. The carers I have met have been caring, helpful and attentive and during the heatwave gave out ice cream and ice lollies (Dad's favourite). Thank you for looking after my father so well.

Unfortunately, my mother passed in June but the care home were very caring and supportive and felt her loss as much as I as they were her 2nd family.

My Mum spent the last 15 months of her life in Willow Gardens, sadly passing away last Wednesday. Covid restrictions made things very difficult during this time, with many periods when we were unable to visit. Without reservation, my sister and I were always impressed by the care staff. Wonderful staff doing a difficult job with true care. My mother repeatedly expressed how lovely the staff were, and how well they looked after her. I can't thank Willow Gardens enough. I doubt there is a better care home.

My mum was in the care of Willow Gardens for the last 18 months of her life, sadly passing only last week. Throughout the time, we had 2 stints of 4 months where I could not see mum due to COVID restrictions. This would have been unbearable if it were not for the care staff at Willow Gardens. Not only was my mum always safe and immaculately clean but the staff went above and beyond, loving mum as if mum were family. I know without any doubt that my mum could not have received any better care. The nursing home has a lovely, warm, welcoming and family feel to it, staff are always so patient, treating everyone with extreme kindness and dignity and there is so much laughter. The food is amazing, certainly on par with any good hotel. The nursing home provides lots of stimulation and fun in the form of activities. The rooms are clean and modern with a homely feel and are personalized to make the room feel like home. The nursing team go above and beyond with supporting family too.

My mother was at Willow Gardens for two-and-a-half years. In that time she was well cared for and much loved by the staff, who are wonderful; nothing is too much trouble for them. The activities are super and everyone is encouraged to join in. The outside terrace is used for brilliant music/singing events with cocktails for everyone. It’s such a happy environment. The meals are fresh and provided for all tastes and needs.

Mum was a resident with Dementia at Willow Gardens for 2.5 years. During that time, the staff there became her second family. We could not have wished for a better and more caring place for Mum to spend her final years. The care and attention Mum received was always first class and the staff and management were always available to help. The love and dedication shown to Mum during her final days, was exceptional and for that, we will always be grateful.

I am very pleased to have found Willow Gardens. it is a place that I would tell my family and friends about. The place is very comfortable and the staff are without a doubt very efficient and caring.

During this outbreak, we have had regular contact with her through phone calls and the girls are happy to use their own phones to WhatsApp so we can also see her which has meant so much. We also have regular pictures and emails with updates, they have been entertaining them in imaginative ways during lockdown. We could not ask for more, to know she is great hands. We have no hesitation in highly recommending Willow Gardens.

Willow Gardens took care of my aunt for 2 weeks after a stay in hospital. I found all the staff there to be professional, friendly, kind and helpful and always took time to talk to me over any concerns. They were kind and patient with my aunt who can be challenging at times. I would highly recommend Willow Gardens and cannot praise the staff there highly enough.

Care staff always cheerful and welcoming (even at 2.30 am one time when we had to bring my father back from a hospital visit). The room and corridor are bright and cheerful and staff do their best to arrange my father to socialise and join in. Gets help with all aspects of personal care. Overall it is the positive attitudes of the staff that make the difference.

The facilities, food and environment were fantastic and it was a pleasure to visit.

There is always an activity going on to encourage exercise or "mental stimulation" - impressive!

My mother-in-law stayed at Willow Gardens for the last few months of her life. The care she received was amazing, all of the staff were so caring, often staying after work to make sure that she was comfortable. Thank you all so very much.