Willow Gardens

Hampshire Lakes, Oak Leigh Square, Hammond Way, Yateley GU46 7AG
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9.9 120 Reviews
  • Willow Gardens, Yateley
Willow Gardens Care Home provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home. There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.

The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and provides residents with the opportunity to relax and enjoy the home's facilities and the local surroundings, which include a fully accessible heated indoor swimming pool, hot tub, licensed bistro, deli and general store. The home benefits from peaceful and pretty parkland surroundings.

Willow Gardens provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor works together with customers and their loved ones to create detailed care plans to ensure each individual health and care needs are continually met.

The creative and energetic events and activities team make use of every part of the house and grounds to provide a wide variety of activities that keep the mind engaged and the body active.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1725
  • RESPITE Self-Funded Residential Dementia Care: from £1725

Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Willow Gardens to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Angela McCormack (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Willow Gardens directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (36)

Visiting

  • Visitors are welcome at Willow Gardens.

Parking

  • On site parking with some disabled parking spaces.

Willow Gardens Reviews (120)

Total of 120, showing 41-60
9.9

Willow Gardens has a Review Score of 9.9 (9.924) out of 10, based on 42 reviews in the last 2 years. Over all time Willow Gardens has 120 reviews.

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Review from Matthew S (Son of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Willow Gardens. She really enjoys the activities that are put on daily. She has really close relationships with all staff that go above and beyond their job role. Mum enjoys the food and as a family, we're really happy that they cater for her diabetes. We are really pleased that
we moved Mum from another care home to Willow Gardens. It is an exceptional care home due to the care staff and management.

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Review from C M (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum regularly and I'm always more than happy with the care given by the staff. Mum is extremely grateful and cannot thank the staff enough. On my most recent visit there was a party in full swing, the residents were seated in the outside area and were being entertained by the singer, it was
heartwarming to see how they all enjoyed this experience and how time was made for each and every one of the residents, a great time was had by all including me.

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Review from John C (Son of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Willow Gardens for more than three years. She has suffered from dementia but the staff at Willow Gardens have helped her enjoy the last few years of her life in a supportive and caring environment. One of the younger carers, from a very different background to Mum, talked
movingly of her friendship with mum, and many other members of staff have also spoken fondly of their relationship with mum and humorous conversations.


The excellent leadership of the care home manager seems to bring out the best in the staff, who all seem to enjoy working here. Willow Gardens' approach during the Covid pandemic showed exemplary practice, combining safety with accessibility.


During the last week of mum's life, my wife and I also felt cared for as we stayed by her side. We knew that mum was not only cared for but loved - and that can only come from a culture which brings out the best in staff. I highly recommend Willow Gardens and am deeply grateful for the care they took of my mother.

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Review from S K (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother has been a resident in the care home for almost a year. She now has a lovely en-suite room with a bay window where she can sit and look out at the garden and the woods beyond. The food is good and plentiful. The staff are friendly and attentive. There are daily activities and often
visiting entertainers. My mother is very a very happy resident which makes her family happy too.

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Review from A R (Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great, and there is a lovely atmosphere.
Additionally - the meals are "just like being at your own family".

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Review from Jackie B (Daughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad moved to Willow Gardens in February 2023 and our key objective was to ensure he was safe and happy. We can safely say that we are beyond delighted with the move as the constant worry we had about his health and wellbeing has been totally removed. He loves his 'ladies in lavender' who are there
to support him as one of their family 24 hours a day. There is a wonderful atmosphere about the place which is a testament to the manager and her very loyal team, most of whom have been working with her for a number of years. Dad is stimulated every day with lots of different activities which he is actively encouraged to join in with; he particularly enjoys the singing! The quality of the food is of a very high standard and he really enjoys his meals. The relationship they have with the Doctor's surgery is incredible and the follow up to keep us informed takes all the worry away. On balance this Care Home is everything we could wish for as Dad is very safe and very very happy.

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Review from David A (Son of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at loads of care homes and eventually decided on Willow Gardens for Mum. I have agonised about many things regarding Mum and her illness, but never once regretted choosing Willow Gardens. The staff are amazing, I could not have wished for a better group of carers to look after Mum.

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Review from A K (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Willow Gardens for respite and immediately felt at home, feeling safe and welcome. The staff looked after her, helping her to regain lost mobility until a sudden relapse changed the nature of her stay to palliative. The dignity and calmness of Mums final hours created by the staff and our
family allowed Mums passing to be so extraordinarily peaceful. Thank you.

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Review from Linda J (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Willow Gardens for 18 months now and is very settled there. The staff are all wonderful, friendly and professional. It gives us peace of mind that she is very well cared for. Food always smells delicious, and Mum has no complaints. There are plenty of activities for those who wish to
join in, but if they wish not to, that is fine too. It's great to see the little dog Sunny running around too.

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Review from A G (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Willow Gardens for respite care but became a permanent resident. He loved the team, always having a laugh and a joke at every opportunity. As a family, we could clearly see he was receiving the best care from a team who got to know him. Sadly he passed away in January. He continued to
receive quality care right up to the end and for that, we are grateful. Would absolutely recommend Willow Gardens.

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Review from G M (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving our mother into a care home was a worrying, stressful time, especially as let down by another facility. The team at Willow Gardens, from the first contact, supported us with care and understanding at every stage, making this a positive experience. The staff are caring, and patient and very much
seem to understand the needs of those with dementia and the impact on the family. Knowing our mother is in safe, caring hands in a stimulating homely environment is such a relief.

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Review from Anne-Marie W (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Willow Gardens for the last five years, and their standard of care has never slipped or failed to impress me.
The staff are so caring, kind and patient. They obviously feel very happy working at Willow Gardens as the staff turnover is very low, and morale always seems
high.
Numerous activities are arranged, with no pressure on residents to participate - but the activities are varied and frequent. The home is also fortunate to have access to a gym, swimming pool, hairdresser, coffee shop and bistro, so residents are still able to enjoy 'in-house' pampering and treats with family and friends.
I highly recommend Willow Gardens.

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Review from K D (Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank goodness I chose Willow Gardens.

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Review from J R (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care here has been exemplary. They are all very patient and caring. My mother loves to see the manager's dog. My father has died very recently and they are all giving her the attention and love she needs. Fully recommend this home.

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Review from T W (Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here for respite care and safety following a fall and dislocation of a hip joint. My family would be away for two weeks of my care. The care was good. Staff abilities, understanding and willingness are varied. The food generally was good. Dietary requirements are catered to fairly well. Help
with personal care generally was good.

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Review from Jane T (Friend of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour was admitted to hospital and it became apparent that he could no longer care for himself.
On contacting the home, the manager was so kind and helpful with the process of admitting him to the care home. The manager visited him the next day and liaised with the hospital for a smooth transfer
to Willow Gardens. My neighbour is now a changed person, he loves the attention, good quality food and caring staff. He has even been on a trip out.
Thank you, Willow Gardens.

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Review from Lynne C (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Willow Gardens. He sadly passed away last December and the staff were just so incredibly kind and supportive, in addition to going overboard to provide the care he needed at the end. My mum has also been a resident since August 2021 and to be honest, it wasn’t easy to get her
to accept the move into a care home. The patience, warmth and smiles of the staff have meant that she is happily settled, enjoying and participating in the various activities of which there are many. Once again, I can only say an enormous thank you to you all, and, if one day, I need a care home myself, I’d like it to be here!

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Review from Caroline B (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Willow Gardens for a month's respite care but is now a permanent resident as she has been diagnosed with Alzheimer's. It is a lovely care home with spacious rooms which are light and airy. There are always activities in progress when I visit and the staff are wonderful. Nothing is
too much trouble for them. I highly recommend Willow Gardens.

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Review from Julie K (Wife of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The difficult decision to put our loved one into a care home was made so much easier by the kindness, courtesy and professionalism shown to us all as a family. We would rate Willow Gardens as excellent in every department.

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Review from Sue D (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old father needed two weeks of respite care after a couple of weeks in hospital. The staff at Willow Gardens were very helpful and accommodating and gave him very good care for his short stay. They took the time to listen to him and treated him with dignity and kindness.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Willow Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Willow Gardens is calculated as follows: ( (465 Excellents x 5) + (38 Goods x 4) ) ÷ 503 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Gardens is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 21 Jul 2025

We currently have three vacancies for care. Please contact Willow Gardens directly for further information.

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Awards / Recognitions (12)

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