Willow Gardens

Fantastic place for my grandmother, she absolutely loves the staff and has done so well since moving here. Best decision was moving here, we know she is being looked after, is safe and loves being there. Great rooms, always very clean and lots of amenities.

I spent 3 weeks in rehab after a complete hip replacement. The staff were most helpful and any request was no trouble. The service regarding meals and room service was impeccable. There were activities organised both morning and afternoon for the residents to participate in if they so wished. My stay over the 3 weeks was most enjoyable and relaxing.

I am happy with the service, I love it.

My mother went into respite care at Willow Gardens after a 3-week stay in hospital. Her preconceived idea of a care home made her anxious but trusted my judgment as I had already visited the care home. Her worries soon diminished. She was made to feel so welcome and so loved. Nothing was too much trouble for the management and the carers. We really cannot fault anything. My mum felt poorly during her stay, and this was sorted out immediately. I felt assured and confident all the time that my mum was being cared for with the dignity she deserves so much so, we extended her stay to the maximum. Excellent!

My mother-in-law went into the care home for respite care back in February till April. her stay was extended to the max and I saw how well they treated her. What an excellent care home! She cried when she left to go back home. She missed it so much, that after 4 weeks of being at home, she went back for 3 more weeks of respite care, to help with her mobility and just to have the assurance of round-the-clock care. She felt part of a family there, and the staff all seemed so happy to work there. We were always made to feel welcome too. When the time is ready, she feels she would like to become a permanent resident.

My mother spent the last 2.5 years of her life at Willow Gardens where she was safe, happy and looked after with the greatest care, support and dignity. I cannot thank the staff enough for everything they did to ensure she was happy and every need was met. The atmosphere at Willow Gardens is so welcoming and pleasant with lots of entertainment and activities for all to enjoy. Thank you to everyone who ensured my mother had a happy life.

Since my Nan has moved to Willow Gardens I cannot thank the care staff enough for how they all go above and beyond for my Nan. She has settled in nicely which is always a great fear, my Nan absolutely adores all the carers and often refers to them as angels! She also enjoys all the activities they have to offer, like pub lunches, quizzes, singers etc. Hearing my Nan speak so highly of the staff is a great relief knowing she is being so well looked after, they are all so welcoming and are warming towards the resident's friends and family. I would not hesitate to recommend this care home!

My father was recently accepted into Willow Gardens. Despite our initial nervousness, he has settled in beautifully. He constantly says how lovely and kind people are and he likes his surroundings. He has a spacious room with a lovely view. Unlike some care homes we viewed, the staff are constantly busy and engaged with the residents and there appears to be a good staff/resident ratio. We feel Dad is well cared for in a safe and stimulating environment which is well-run and very organised.

Always a lovely warm atmosphere in the place. Lots going on and respectful staff, always ready to help.

Carers are always there when needed. The manager and Sunny, the dog, are also there when needed.

It is a joy being here, the staff are excellent, caring and kind. When I apologise for myself, or for asking for something, they always reassure me that it is no problem at all. I feel very secure and would be very happy to stay longer.

Thank you Willow Gardens.

Following a hip replacement and the likelihood of in-depth care was needed on a 24-hour basis. My view was that the care package had to be comprehensive and able to cope with all situations that may arise within any 24 hour period. Willow Gardens care facility provided and helped all my needs plus a cheerful atmosphere.

I wholeheartedly recommend Willow Gardens. My mother's time there was sadly too short, but the care she received was wonderful. Everyone was so kind, so thoughtful, so professional. I spent several days with Mum, by her side, night and day, and I saw how dedicated all the staff are. As well as tending to Mum and treating her with gentleness and dignity, they supported me and my whole family and clearly had excellent relations with the district nurses, doctors and other medical staff who came in. They treated all the residents with kindness and patience, helping them in every way, keeping them company and organising activities. I regret that my mum wasn't able to enjoy the conviviality and activities - I know she would have loved them. I can never thank the Willow Gardens team enough.

I observed how all of the residents were treated by the staff, and their attitude was the same towards everyone. I would have no reservations in recommending Willow Gardens to anyone who asked me.

Thank you all for your kindness.

Excellent treatment (kindness, efficient all-round care service) and food is satisfactory. Family and visitors are treated with kindness and respect.

I could write so much more. Thank you for all you do for my mother.

Mum is very happy at Willow Gardens. She really enjoys the activities that are put on daily. She has really close relationships with all staff that go above and beyond their job role. Mum enjoys the food and as a family, we're really happy that they cater for her diabetes. We are really pleased that we moved Mum from another care home to Willow Gardens. It is an exceptional care home due to the care staff and management.

I visit my mum regularly and I'm always more than happy with the care given by the staff. Mum is extremely grateful and cannot thank the staff enough. On my most recent visit there was a party in full swing, the residents were seated in the outside area and were being entertained by the singer, it was heartwarming to see how they all enjoyed this experience and how time was made for each and every one of the residents, a great time was had by all including me.