
Mum was overwhelmed by their kindness for making this special moment happenAlison J(Daughter of Resident/Service User)

Thank you all in providing such a lovely care home.G O(Wife of Resident/Service User)

I can't express enough how grateful our family is for the outstanding care and kindnessTaylor W(Granddaughter of Resident/Service User)

Mum was overwhelmed by their kindness for making this special moment happenAlison J(Daughter of Resident/Service User)

Thank you all in providing such a lovely care home.G O(Wife of Resident/Service User)

I can't express enough how grateful our family is for the outstanding care and kindnessTaylor W(Granddaughter of Resident/Service User)

Willow Gardens provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home.
There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.
The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and...
Care Provided by Willow Gardens
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs, length of stay and other factors. Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Willow Gardens for full pricing details and T&Cs.
Contact Willow Gardens to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Angela McCormack(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (36)
- Single Rooms with ensuite Wet Room (36)
Visiting
- Visitors are welcome at Willow Gardens.
Parking
- On site parking with some disabled parking spaces.
Willow Gardens Reviews (132)
Willow Gardens has a Review Score of 9.9 (9.909) out of 10, based on 35 reviews in the last 2 years.
Over all time Willow Gardens has 132 reviews.
My father was recently accepted into Willow Gardens. Despite our initial nervousness, he has settled in beautifully. He constantly says how lovely and kind people are and he likes his surroundings. He has a spacious room with a lovely view. Unlike some care homes we viewed, the staff are constantly busy and engaged with the residents and there appears to be a good staff/resident ratio. We feel Dad is well cared for in a safe and stimulating environment which is well-run and very organised.
My mother-in-law settled within a few days into Willow Gardens. This was a huge relief as we moved here after 60 years of living in Yorkshire to be close by. The staff are wonderful with her and the facilities, regular doctor health care checks are second to none. Also, the wide range of activities for the residents means there is something for everyone. Thank you Willow Gardens for the peace of mind you have given to my wife and I.
Always a lovely warm atmosphere in the place. Lots going on and respectful staff, always ready to help.
Carers are always there when needed. The manager and Sunny, the dog, are also there when needed.
It is a joy being here, the staff are excellent, caring and kind. When I apologise for myself, or for asking for something, they always reassure me that it is no problem at all. I feel very secure and would be very happy to stay longer.
Mum had a great time joining in with all the daily activities and singing her heart out with all the entertainment.
Her bedroom was great and more than enough for her needs (a hand rail by the sink would be good).
She loved sitting in the living room with the other residents and carers. The food was of a very good standard with a good variety and she loved the occasional sherry!
They have a fab GP who visits every week and sees those residents in need. Chiropodist services are available as well as the hairdresser downstairs.
They have a lovely outdoor area which is great in the summer.
Management team were very experienced and always on hand to address any concerns or questions.
A low turnover of staff was important which Willow offered. The care staff are part of the fabric and family that is Willow Gardens and I cannot rate them highly enough.
Mum was treated with the utmost respect and dignity until she passed away.
Thank you Willow Gardens.
Following a hip replacement and the likelihood of in-depth care was needed on a 24-hour basis. My view was that the care package had to be comprehensive and able to cope with all situations that may arise within any 24 hour period. Willow Gardens care facility provided and helped all my needs plus a cheerful atmosphere.
I wholeheartedly recommend Willow Gardens. My mother's time there was sadly too short, but the care she received was wonderful. Everyone was so kind, so thoughtful, so professional. I spent several days with Mum, by her side, night and day, and I saw how dedicated all the staff are. As well as tending to Mum and treating her with gentleness and dignity, they supported me and my whole family and clearly had excellent relations with the district nurses, doctors and other medical staff who came in. They treated all the residents with kindness and patience, helping them in every way, keeping them company and organising activities. I regret that my mum wasn't able to enjoy the conviviality and activities - I know she would have loved them. I can never thank the Willow Gardens team enough.
After my mother passed away we were amazed to see that some of the staff made the time to attend her funeral and wake despite her short stay with them.
I observed how all of the residents were treated by the staff, and their attitude was the same towards everyone. I would have no reservations in recommending Willow Gardens to anyone who asked me.
Rooms were bright and cheery with nice big bathrooms. Facility is in a lovely setting with beautiful grounds. I would highly recommend Willow Gardens.
Thank you all for your kindness.
Excellent treatment (kindness, efficient all-round care service) and food is satisfactory. Family and visitors are treated with kindness and respect.
There are no restrictions on visiting, the staff clearly care about the residents and always make families feel welcome. Nothing is too much trouble. The additional benefits are regular GP visits which are always followed up with the family.
I could write so much more. Thank you for all you do for my mother.
Mum is very happy at Willow Gardens. She really enjoys the activities that are put on daily. She has really close relationships with all staff that go above and beyond their job role. Mum enjoys the food and as a family, we're really happy that they cater for her diabetes. We are really pleased that we moved Mum from another care home to Willow Gardens. It is an exceptional care home due to the care staff and management.
I visit my mum regularly and I'm always more than happy with the care given by the staff. Mum is extremely grateful and cannot thank the staff enough. On my most recent visit there was a party in full swing, the residents were seated in the outside area and were being entertained by the singer, it was heartwarming to see how they all enjoyed this experience and how time was made for each and every one of the residents, a great time was had by all including me.
My mother has been a resident at Willow Gardens for more than three years. She has suffered from dementia but the staff at Willow Gardens have helped her enjoy the last few years of her life in a supportive and caring environment. One of the younger carers, from a very different background to Mum, talked movingly of her friendship with mum, and many other members of staff have also spoken fondly of their relationship with mum and humorous conversations.
The excellent leadership of the care home manager seems to bring out the best in the staff, who all seem to enjoy working here. Willow Gardens' approach during the Covid pandemic showed exemplary practice, combining safety with accessibility.
During the last week of mum's life, my wife and I also felt cared for as we stayed by her side. We knew that mum was not only cared for but loved - and that can only come from a culture which brings out the best in staff. I highly recommend Willow Gardens and am deeply grateful for the care they took of my mother.
My 97-year-old mother has been a resident in the care home for almost a year. She now has a lovely en-suite room with a bay window where she can sit and look out at the garden and the woods beyond. The food is good and plentiful. The staff are friendly and attentive. There are daily activities and often visiting entertainers. My mother is very a very happy resident which makes her family happy too.
Additionally - the meals are "just like being at your own family".
Our Dad moved to Willow Gardens in February 2023 and our key objective was to ensure he was safe and happy. We can safely say that we are beyond delighted with the move as the constant worry we had about his health and wellbeing has been totally removed. He loves his 'ladies in lavender' who are there to support him as one of their family 24 hours a day. There is a wonderful atmosphere about the place which is a testament to the manager and her very loyal team, most of whom have been working with her for a number of years. Dad is stimulated every day with lots of different activities which he is actively encouraged to join in with; he particularly enjoys the singing! The quality of the food is of a very high standard and he really enjoys his meals. The relationship they have with the Doctor's surgery is incredible and the follow up to keep us informed takes all the worry away. On balance this Care Home is everything we could wish for as Dad is very safe and very very happy.
I looked at loads of care homes and eventually decided on Willow Gardens for Mum. I have agonised about many things regarding Mum and her illness, but never once regretted choosing Willow Gardens. The staff are amazing, I could not have wished for a better group of carers to look after Mum.
Mum came to Willow Gardens for respite and immediately felt at home, feeling safe and welcome. The staff looked after her, helping her to regain lost mobility until a sudden relapse changed the nature of her stay to palliative. The dignity and calmness of Mums final hours created by the staff and our family allowed Mums passing to be so extraordinarily peaceful. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 27 July 2026We currently have one vacancy for care. Please contact Willow Gardens directly for more details.
News (3) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Hampshire are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 23 Dec 2024
Residents from a Yateley care home have emerged victorious in a regional Christmas cake making competition! The residents living at Anchor’s Willow Gardens on Oakleigh Square won Anchor’s Christmas Cake...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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