
Mum was overwhelmed by their kindness for making this special moment happenAlison J(Daughter of Resident/Service User)

Thank you all in providing such a lovely care home.G O(Wife of Resident/Service User)

I can't express enough how grateful our family is for the outstanding care and kindnessTaylor W(Granddaughter of Resident/Service User)

Mum was overwhelmed by their kindness for making this special moment happenAlison J(Daughter of Resident/Service User)

Thank you all in providing such a lovely care home.G O(Wife of Resident/Service User)

I can't express enough how grateful our family is for the outstanding care and kindnessTaylor W(Granddaughter of Resident/Service User)

Willow Gardens provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home.
There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.
The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and...
Care Provided by Willow Gardens
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs, length of stay and other factors. Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Willow Gardens for full pricing details and T&Cs.
Contact Willow Gardens to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Angela McCormack(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (36)
- Single Rooms with ensuite Wet Room (36)
Visiting
- Visitors are welcome at Willow Gardens.
Parking
- On site parking with some disabled parking spaces.
Willow Gardens Reviews (132)
Willow Gardens has a Review Score of 9.9 (9.909) out of 10, based on 35 reviews in the last 2 years.
Over all time Willow Gardens has 132 reviews.
Mum has been in Willow Gardens for 18 months now and is very settled there. The staff are all wonderful, friendly and professional. It gives us peace of mind that she is very well cared for. Food always smells delicious, and Mum has no complaints. There are plenty of activities for those who wish to join in, but if they wish not to, that is fine too. It's great to see the little dog Sunny running around too.
My dad came to Willow Gardens for respite care but became a permanent resident. He loved the team, always having a laugh and a joke at every opportunity. As a family, we could clearly see he was receiving the best care from a team who got to know him. Sadly he passed away in January. He continued to receive quality care right up to the end and for that, we are grateful. Would absolutely recommend Willow Gardens.
Moving our mother into a care home was a worrying, stressful time, especially as let down by another facility. The team at Willow Gardens, from the first contact, supported us with care and understanding at every stage, making this a positive experience. The staff are caring, and patient and very much seem to understand the needs of those with dementia and the impact on the family. Knowing our mother is in safe, caring hands in a stimulating homely environment is such a relief.
The staff are so caring, kind and patient. They obviously feel very happy working at Willow Gardens as the staff turnover is very low, and morale always seems high.
Numerous activities are arranged, with no pressure on residents to participate - but the activities are varied and frequent. The home is also fortunate to have access to a gym, swimming pool, hairdresser, coffee shop and bistro, so residents are still able to enjoy 'in-house' pampering and treats with family and friends.
I highly recommend Willow Gardens.
Thank goodness I chose Willow Gardens.
My mother's care here has been exemplary. They are all very patient and caring. My mother loves to see the manager's dog. My father has died very recently and they are all giving her the attention and love she needs. Fully recommend this home.
I came here for respite care and safety following a fall and dislocation of a hip joint. My family would be away for two weeks of my care. The care was good. Staff abilities, understanding and willingness are varied. The food generally was good. Dietary requirements are catered to fairly well. Help with personal care generally was good.
On contacting the home, the manager was so kind and helpful with the process of admitting him to the care home. The manager visited him the next day and liaised with the hospital for a smooth transfer to Willow Gardens. My neighbour is now a changed person, he loves the attention, good quality food and caring staff. He has even been on a trip out.
Thank you, Willow Gardens.
My dad was a resident at Willow Gardens. He sadly passed away last December and the staff were just so incredibly kind and supportive, in addition to going overboard to provide the care he needed at the end. My mum has also been a resident since August 2021 and to be honest, it wasn’t easy to get her to accept the move into a care home. The patience, warmth and smiles of the staff have meant that she is happily settled, enjoying and participating in the various activities of which there are many. Once again, I can only say an enormous thank you to you all, and, if one day, I need a care home myself, I’d like it to be here!
My mother came to Willow Gardens for a month's respite care but is now a permanent resident as she has been diagnosed with Alzheimer's. It is a lovely care home with spacious rooms which are light and airy. There are always activities in progress when I visit and the staff are wonderful. Nothing is too much trouble for them. I highly recommend Willow Gardens.
The difficult decision to put our loved one into a care home was made so much easier by the kindness, courtesy and professionalism shown to us all as a family. We would rate Willow Gardens as excellent in every department.
My 94-year-old father needed two weeks of respite care after a couple of weeks in hospital. The staff at Willow Gardens were very helpful and accommodating and gave him very good care for his short stay. They took the time to listen to him and treated him with dignity and kindness.
My wife needs care and medication as she has Parkinson's. Her needs are well cared for by Willow Gardens.
We as a family have been very happy with the care Willow Gardens has provided for my father. The staff have been nice and friendly and very approachable. We have been well informed/updated regarding Dad's health etc. The home is well run, clean and with a relaxed atmosphere. Would definitely recommend Willow Gardens.
She has a lovely room with a TV, she can choose to join in all the amazing activities provided or have some time to herself and watch TV on her own. Mum has been very poorly over New Year whilst we were away and the staff looked after her so well and kept us informed on how she was. All the staff are lovely kind and caring people I cannot thank them enough for the level of care they give. I am a registered nurse and have been so impressed by everything at the Willows since day one. Even with covid, they have done their utmost to ensure we can all see Mum. Go and see them and see for yourself it is well worth a visit.
Sadly my father died in December however I cannot thank the staff enough. Particularly for his last week, we were able to be with him and their superb care of him and his family will not be forgotten. It was a good ending to a life well lived and I am so happy that we found Willow Gardens for his last home and that they cared for him till the end. The staff are amazing.
My mother was sadly only in Willow Gardens for 7 and a half weeks, but during that time she received excellent care. All the staff treated her with kindness and respect and were endlessly patient. We as her family were also treated with great kindness and given lots of support, especially when we were struggling as Mum was coming to the end of her life. I would most certainly recommend Willow Gardens to anyone whose relative needs full-time care.
The staff at the home are just exceptional and always go the extra mile. My mum was quite difficult to manage but they never complained and kept massive smiles on their faces even throughout the pandemic.
Sadly I lost Mum in July but the staff attended her funeral and were so kind to all the family.
I am still in touch with all the staff and they are just fantastic people.
I am so grateful to them all.
Those being cared for have a lovely blend of privacy and companionship.
Even with the restrictions still enforced by Covid, there is a marvellous atmosphere about the place.
Both mum and dad became residents of Willow Gardens when they could no longer reside in the assisted living part of the retirement village. The care and attention they received were second to none. In their last weeks of life (dad passed in March 2021 and mum passed in August 2021), we had unlimited access and were able to sit with them as long as we wanted. The carers at Willow Gardens genuinely cared for my parents as if they were their own family and through covid, they were there when we could not be. I very much admire all the staff at Willow Gardens and would like to thank them for everything that they did for both my mum and dad.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 27 July 2026We currently have one vacancy for care. Please contact Willow Gardens directly for more details.
News (3) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Hampshire are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 23 Dec 2024
Residents from a Yateley care home have emerged victorious in a regional Christmas cake making competition! The residents living at Anchor’s Willow Gardens on Oakleigh Square won Anchor’s Christmas Cake...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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