Willow Gardens

Hampshire Lakes, Oak Leigh Square, Hammond Way, Yateley GU46 7AG
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9.9 120 Reviews
  • Willow Gardens, Yateley
Willow Gardens Care Home provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home. There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.

The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and provides residents with the opportunity to relax and enjoy the home's facilities and the local surroundings, which include a fully accessible heated indoor swimming pool, hot tub, licensed bistro, deli and general store. The home benefits from peaceful and pretty parkland surroundings.

Willow Gardens provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor works together with customers and their loved ones to create detailed care plans to ensure each individual health and care needs are continually met.

The creative and energetic events and activities team make use of every part of the house and grounds to provide a wide variety of activities that keep the mind engaged and the body active.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1725
  • RESPITE Self-Funded Residential Dementia Care: from £1725

Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Willow Gardens to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Angela McCormack (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Willow Gardens directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (36)

Visiting

  • Visitors are welcome at Willow Gardens.

Parking

  • On site parking with some disabled parking spaces.

Willow Gardens Reviews (120)

Total of 120, showing 21-40
9.9

Willow Gardens has a Review Score of 9.9 (9.924) out of 10, based on 42 reviews in the last 2 years. Over all time Willow Gardens has 120 reviews.

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Review from D C (Respite Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and facilities excellent. This is my second time in Willow Gardens and I find it very relaxing, and I am seriously thinking of another visit. The treatment received when unwell was excellent.

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Review from C T (Grandson of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place for my grandmother, she absolutely loves the staff and has done so well since moving here. Best decision was moving here, we know she is being looked after, is safe and loves being there. Great rooms, always very clean and lots of amenities.

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Review from M M (Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent 3 weeks in rehab after a complete hip replacement. The staff were most helpful and any request was no trouble. The service regarding meals and room service was impeccable. There were activities organised both morning and afternoon for the residents to participate in if they so wished. My stay
over the 3 weeks was most enjoyable and relaxing.

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Review from Franco V (Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service, I love it.

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Review from S H (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into respite care at Willow Gardens after a 3-week stay in hospital. Her preconceived idea of a care home made her anxious but trusted my judgment as I had already visited the care home. Her worries soon diminished. She was made to feel so welcome and so loved. Nothing was too much trouble
for the management and the carers. We really cannot fault anything. My mum felt poorly during her stay, and this was sorted out immediately. I felt assured and confident all the time that my mum was being cared for with the dignity she deserves so much so, we extended her stay to the maximum. Excellent!

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Review from I T (Son-in-law of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went into the care home for respite care back in February till April. her stay was extended to the max and I saw how well they treated her. What an excellent care home! She cried when she left to go back home. She missed it so much, that after 4 weeks of being at home, she went back
for 3 more weeks of respite care, to help with her mobility and just to have the assurance of round-the-clock care. She felt part of a family there, and the staff all seemed so happy to work there. We were always made to feel welcome too. When the time is ready, she feels she would like to become a permanent resident.

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Review from J K (Daughter of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 2.5 years of her life at Willow Gardens where she was safe, happy and looked after with the greatest care, support and dignity. I cannot thank the staff enough for everything they did to ensure she was happy and every need was met. The atmosphere at Willow Gardens is so welcoming
and pleasant with lots of entertainment and activities for all to enjoy. Thank you to everyone who ensured my mother had a happy life.

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Review from Leila T (Granddaughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Nan has moved to Willow Gardens I cannot thank the care staff enough for how they all go above and beyond for my Nan. She has settled in nicely which is always a great fear, my Nan absolutely adores all the carers and often refers to them as angels! She also enjoys all the activities they have
to offer, like pub lunches, quizzes, singers etc. Hearing my Nan speak so highly of the staff is a great relief knowing she is being so well looked after, they are all so welcoming and are warming towards the resident's friends and family. I would not hesitate to recommend this care home!

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Review from M D (Son of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was recently accepted into Willow Gardens. Despite our initial nervousness, he has settled in beautifully. He constantly says how lovely and kind people are and he likes his surroundings. He has a spacious room with a lovely view. Unlike some care homes we viewed, the staff are constantly
busy and engaged with the residents and there appears to be a good staff/resident ratio. We feel Dad is well cared for in a safe and stimulating environment which is well-run and very organised.

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Review from John L (Son-in-law of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law settled within a few days into Willow Gardens. This was a huge relief as we moved here after 60 years of living in Yorkshire to be close by. The staff are wonderful with her and the facilities, regular doctor health care checks are second to none. Also, the wide range of activities
for the residents means there is something for everyone. Thank you Willow Gardens for the peace of mind you have given to my wife and I.

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Review from L F (Friend of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a lovely warm atmosphere in the place. Lots going on and respectful staff, always ready to help.

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Review from Edith D (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always there when needed. The manager and Sunny, the dog, are also there when needed.

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Review from R H (Resident) assisted by family/friend published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a joy being here, the staff are excellent, caring and kind. When I apologise for myself, or for asking for something, they always reassure me that it is no problem at all. I feel very secure and would be very happy to stay longer.

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Review from Louise H (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here for 18 months.
Mum had a great time joining in with all the daily activities and singing her heart out with all the entertainment.
Her bedroom was great and more than enough for her needs (a hand rail by the sink would be good).
She loved sitting in the living room
with the other residents and carers. The food was of a very good standard with a good variety and she loved the occasional sherry!
They have a fab GP who visits every week and sees those residents in need. Chiropodist services are available as well as the hairdresser downstairs.
They have a lovely outdoor area which is great in the summer.
Management team were very experienced and always on hand to address any concerns or questions.
A low turnover of staff was important which Willow offered. The care staff are part of the fabric and family that is Willow Gardens and I cannot rate them highly enough.
Mum was treated with the utmost respect and dignity until she passed away.
Thank you Willow Gardens.

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Review from B B (Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a hip replacement and the likelihood of in-depth care was needed on a 24-hour basis. My view was that the care package had to be comprehensive and able to cope with all situations that may arise within any 24 hour period. Willow Gardens care facility provided and helped all my needs plus a
cheerful atmosphere.

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Review from Laura L (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wholeheartedly recommend Willow Gardens. My mother's time there was sadly too short, but the care she received was wonderful. Everyone was so kind, so thoughtful, so professional. I spent several days with Mum, by her side, night and day, and I saw how dedicated all the staff are. As well as tending
to Mum and treating her with gentleness and dignity, they supported me and my whole family and clearly had excellent relations with the district nurses, doctors and other medical staff who came in. They treated all the residents with kindness and patience, helping them in every way, keeping them company and organising activities. I regret that my mum wasn't able to enjoy the conviviality and activities - I know she would have loved them. I can never thank the Willow Gardens team enough.

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Review from Mark R (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Willow Gardens after a short stay in hospital in November 2023, but quickly moved on to end-of-life care due to the medical conditions she had when she arrived. All of the staff, led by the manager, displayed nothing but the greatest of care and respect towards my mother and all
of the members of our family who visited during this difficult time.
After my mother passed away we were amazed to see that some of the staff made the time to attend her funeral and wake despite her short stay with them.
I observed how all of the residents were treated by the staff, and their attitude was the same towards everyone. I would have no reservations in recommending Willow Gardens to anyone who asked me.

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Review from Sally N (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were very well taken care off during their respite stay. All the carers and admin team were first class, so caring and nothing was too much trouble.
Rooms were bright and cheery with nice big bathrooms. Facility is in a lovely setting with beautiful grounds. I would highly recommend Willow
Gardens.
Thank you all for your kindness.

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Review from P P (Respite Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent treatment (kindness, efficient all-round care service) and food is satisfactory. Family and visitors are treated with kindness and respect.

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Review from S W (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at many care homes in the area and found Willow Gardens to be the most welcoming from the moment we stepped inside.
There are no restrictions on visiting, the staff clearly care about the residents and always make families feel welcome. Nothing is too much trouble. The additional benefits
are regular GP visits which are always followed up with the family.
I could write so much more. Thank you for all you do for my mother.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Willow Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Willow Gardens is calculated as follows: ( (465 Excellents x 5) + (38 Goods x 4) ) ÷ 503 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Gardens is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 21 Jul 2025

We currently have three vacancies for care. Please contact Willow Gardens directly for further information.

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Awards / Recognitions (12)

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