
Mum was overwhelmed by their kindness for making this special moment happenAlison J(Daughter of Resident/Service User)

Thank you all in providing such a lovely care home.G O(Wife of Resident/Service User)

I can't express enough how grateful our family is for the outstanding care and kindnessTaylor W(Granddaughter of Resident/Service User)

Mum was overwhelmed by their kindness for making this special moment happenAlison J(Daughter of Resident/Service User)

Thank you all in providing such a lovely care home.G O(Wife of Resident/Service User)

I can't express enough how grateful our family is for the outstanding care and kindnessTaylor W(Granddaughter of Resident/Service User)

Willow Gardens provides residents with first-class facilities and well-appointed en suite rooms that have been carefully designed with the comfort of customers in mind and to ensure they feel at home.
There is a range of stimulating activities each day for customers to enjoy. Willow Gardens continues to welcome new residents for residential and residential dementia care.
The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and...
Care Provided by Willow Gardens
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs, length of stay and other factors. Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Willow Gardens for full pricing details and T&Cs.
Contact Willow Gardens to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Angela McCormack(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (36)
- Single Rooms with ensuite Wet Room (36)
Visiting
- Visitors are welcome at Willow Gardens.
Parking
- On site parking with some disabled parking spaces.
Willow Gardens Reviews (132)
Willow Gardens has a Review Score of 9.9 (9.909) out of 10, based on 35 reviews in the last 2 years.
Over all time Willow Gardens has 132 reviews.
I wouldn't hesitate in recommending Willow Gardens.
My mum was a resident here for more than 3 years and she formed a good relationship with most of the staff. She enjoyed the company of being with other people and especially liked having a laugh and a joke with the lovely carers. I am very happy with the level of care and support mum received whilst at Willow Gardens and I know that we couldn't have found anywhere better for mum to spend the last year's of her life. I would have no hesitation in recommending this care home to anyone else.
On our very first visit to Willow Gardens, my wife and I instinctively knew that this is where Mum is meant to be, and 23 months on, we can unequivocally say that our initial feeling has been endorsed a hundred times over. The manager and her whole team are absolutely amazing, having created and nurtured a happy and enriching environment, not only for Mum but all those in their care. The level of professionalism, care, respect and genuine affection demonstrated is exemplary, especially as Mum has dementia with all the additional support that entails. Placing a loved one into full-time is an emotional time but Willow Gardens truly encompasses all the very best you could wish for in not just a care home, but in a caring home. We take comfort and peace of mind that we have done our very best for Mum by entrusting her into the care of the family that is Willow Gardens.
I visit my old friend regularly. She has dementia but is always happy with lots to do and lovely care staff and manager.
Have lived here nearly a year and getting used to my own room. Meals are always on time and the best. Laundry is picked up on time and returned. Rooms are cleaned daily/weekly which I like and kept tidy, including carpets always clean. Coffee shop easy to get to, a small shop selling everything you might need. All cards that you've forgotten and they are handy. The bistro is useful for meeting family members.
We have found Willow Gardens a great place for Mum, the carers are always polite and helpful when required. They go out of their way to calm relative no matter how long it takes. I would recommend Willow Gardens to anyone.
Kind and friendly staff. Always on hand to help. This is a safe place. My nan is very happy here.
Excellent team! Always there to help. Clean and tidy and warm. Wonderful place!
I came to Willow Gardens last year and I am now back here this year. Which speaks for itself how good I found it here.
A fit, mainly healthy 87-year-old lady still doing my own housework, washing, ironing, shopping, heavy lifting and all the driving (200-300 miles a day on odd occasions) was changed by a freak accident. In hospital with left hip and wrist fractures I was very unwell. On discharge my caring lovely husband not so well himself wanted to care for me. It got too much for him and the family a care home for me. On 21st August I was in Willow Gardens for respite. My husband visits daily. Management and carers are all wonderful. Nothing is ever too much. We would recommend Willow Gardens to anybody in need of respite or permanent care.
The accommodation is very clean and comfortable. Beds are comfortable. Staff very pleasant and helpful.
In recent weeks my mother has seen an inevitable deterioration in her health due to dementia. During this time the staff have been really good at keeping us up to date on doctors' nursing and other health care professional input. The staff have been quick to communicate any of Mum's additional needs so that things can be put in place quickly. So pleased we chose this care facility.
I find the staff and facilities excellent. This is my second time in Willow Gardens and I find it very relaxing, and I am seriously thinking of another visit. The treatment received when unwell was excellent.
Fantastic place for my grandmother, she absolutely loves the staff and has done so well since moving here. Best decision was moving here, we know she is being looked after, is safe and loves being there. Great rooms, always very clean and lots of amenities.
I spent 3 weeks in rehab after a complete hip replacement. The staff were most helpful and any request was no trouble. The service regarding meals and room service was impeccable. There were activities organised both morning and afternoon for the residents to participate in if they so wished. My stay over the 3 weeks was most enjoyable and relaxing.
I am happy with the service, I love it.
My mother went into respite care at Willow Gardens after a 3-week stay in hospital. Her preconceived idea of a care home made her anxious but trusted my judgment as I had already visited the care home. Her worries soon diminished. She was made to feel so welcome and so loved. Nothing was too much trouble for the management and the carers. We really cannot fault anything. My mum felt poorly during her stay, and this was sorted out immediately. I felt assured and confident all the time that my mum was being cared for with the dignity she deserves so much so, we extended her stay to the maximum. Excellent!
My mother-in-law went into the care home for respite care back in February till April. her stay was extended to the max and I saw how well they treated her. What an excellent care home! She cried when she left to go back home. She missed it so much, that after 4 weeks of being at home, she went back for 3 more weeks of respite care, to help with her mobility and just to have the assurance of round-the-clock care. She felt part of a family there, and the staff all seemed so happy to work there. We were always made to feel welcome too. When the time is ready, she feels she would like to become a permanent resident.
My mother spent the last 2.5 years of her life at Willow Gardens where she was safe, happy and looked after with the greatest care, support and dignity. I cannot thank the staff enough for everything they did to ensure she was happy and every need was met. The atmosphere at Willow Gardens is so welcoming and pleasant with lots of entertainment and activities for all to enjoy. Thank you to everyone who ensured my mother had a happy life.
Since my Nan has moved to Willow Gardens I cannot thank the care staff enough for how they all go above and beyond for my Nan. She has settled in nicely which is always a great fear, my Nan absolutely adores all the carers and often refers to them as angels! She also enjoys all the activities they have to offer, like pub lunches, quizzes, singers etc. Hearing my Nan speak so highly of the staff is a great relief knowing she is being so well looked after, they are all so welcoming and are warming towards the resident's friends and family. I would not hesitate to recommend this care home!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 27 July 2026We currently have one vacancy for care. Please contact Willow Gardens directly for more details.
News (3) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Hampshire are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 23 Dec 2024
Residents from a Yateley care home have emerged victorious in a regional Christmas cake making competition! The residents living at Anchor’s Willow Gardens on Oakleigh Square won Anchor’s Christmas Cake...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Accreditations
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Meet the Team (0)
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