
Mum was overwhelmed by their kindness for making this special moment happenAlison J(Daughter of Resident/Service User)

Thank you all in providing such a lovely care home.G O(Wife of Resident/Service User)

I can't express enough how grateful our family is for the outstanding care and kindnessTaylor W(Granddaughter of Resident/Service User)

Mum was overwhelmed by their kindness for making this special moment happenAlison J(Daughter of Resident/Service User)

Thank you all in providing such a lovely care home.G O(Wife of Resident/Service User)

I can't express enough how grateful our family is for the outstanding care and kindnessTaylor W(Granddaughter of Resident/Service User)

Willow Gardens provides residents with first-class facilities and well-appointed en suite rooms, carefully designed with residents' comfort in mind to help them feel at home.
Customers can enjoy a range of stimulating activities each day. Willow Gardens continues to welcome new residents for residential and residential dementia care.
The home is situated in the heart of Anchor's Hampshire Lakes Retirement Village and gives residents the opportunity to relax and enjoy the...
Care Provided by Willow Gardens
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs, length of stay and other factors. Colleagues at Willow Gardens will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Willow Gardens for full pricing details and T&Cs.
Contact Willow Gardens to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Angela McCormack (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (36)
- Single Rooms with ensuite Wet Room (36)
Visiting
- Visitors are welcome at Willow Gardens.
Parking
- On site parking with some disabled parking spaces.
Willow Gardens Reviews (133)
Willow Gardens has a Review Score of 9.9 (9.911) out of 10, based on 32 reviews in the last 2 years.
Over all time Willow Gardens has 133 reviews.
Wonderful to leave Dad in a place with such good care, while his wife was suddenly taken ill. We could be sure that he was safe and well with the amazing friendly staff. Lovely touches like a welcome card, books that he was interested in left in his room when he arrived made all the difference at a difficult time. The facilities and food could also not be faulted.
During the last few weeks, Willow Gardens went above and beyond to help my father fulfil his final wish not to die in hospital. All palliative and end of life care were carried out in the comfort of his own room with dignity and respect.
Everyone was so kind and supportive, not only to my father but to all our family at this very sad time, thank you!
There are no words to express our gratitude to everyone..... my father always referred to Willow Gardens as “home”..... that says it all.
My time spent here has been a great experience. I have found help and understanding, throughout my stay.
Having viewed several care homes in the locality, before choosing Willow Gardens, in my vie3w, what is provided at Willow Gardens is unparalleled to the other visited. There is always a warm and friendly welcome and happy residents. It provides a safe environment, professionally managed by approachable staff. Most importantly knowing my mother is safe and well cared for eases my anxiety. The social interaction and care she now receives has improved her wellbeing far beyond my expectations.
From the first day that my mother arrived at Willow Gardens, I was impressed with the professionalism of each member of staff. They made my mother feel immediately at ease in her new home. The staff treat the residents as individuals and recognise that they all have their own special needs, likes and dislikes. They are also very supportive of residents families and help to alleviate any worries they may have regarding their loved ones. I was particularly impressed with the way the care staff looked after my mother when she became very ill. They arranged immediate medical assistance prior to her being in the hospital. When she was discharged from the hospital the care given was outstanding.
Unfortunately, my mother passed away in January 2018, however, I cannot praise the care staff highly enough for everything they did for her.
My step mum died recently after nearly 2 years at Willow Gardens. Her time there was far beyond our expectations, the care and support was incredible and we all felt part of the Willow Gardens community. Her care at the end of her life and the support for us was very special, genuine, respectful and so warm. Willow Gardens had been a big part of our lives and we will miss it.
I fractured my hip in October 2017 and after two weeks in the hospital was declared fit enough to go home as I could walk with the aid of crutches. As I live on my own this was a daunting prospect. Willow Gardens were able to offer respite care for up to six weeks. So I initially booked for two weeks. This turned out to be an excellent solution as I was able to concentrate on my recovery without having to worry about shopping, cooking or other household chores. The availability of physiotherapy on site and the use of long wide corridors enabled me to practice walking every day and the weekly session with the physiotherapist improved my technique each week. Plus, Willow Gardens staff were on hand 24/7 in case I got into difficulty and were particularly helpful in assisting with some general medical problems I had with my legs and my diabetes even arranging transport to the doctors. I stayed for six weeks and at the end, I was able to walk well without the aid of crutches and able to drive. The staff were all without exception excellent and enabled me to make a speedy recovery.
All of the staff are absolutely fabulous. They are a pleasure to speak with and are always cheerful and positive. My mum has benefitted enormously from their warmth and kindness and it is a pleasure to see her smiling and enjoying the company of the other residents. Living over 100 miles away, it has meant total peace of mind for me, knowing that she is being so well looked after.
Mum is clearly eating well and looks much healthier than before she moved in over six months ago. She takes part in so much of the entertainment on offer, doing things I wouldn't have dreamt she would. From the photos we see and reports from the staff she clearly takes delight in the regular visits from the local primary school children. I know she enjoys the surroundings the home is set in so she can take part in the daily walks, something she always loved to do.
We looked at several homes for my mum, and Willow Gardens outshone all the rest. The staff are so caring and really understand the needs of someone living with dementia. Nothing is too much trouble for them. My mum enjoys the many activities and is living life again. I have not seen her this happy in years, she is laughing again and there is a light back in her eyes. I no longer have to worry about my mum.
My 92-year-old mother has been a resident at Willow Gardens for almost a year and during that time have been extremely impressed with her physical care, understanding her escalating dementia problems and providing her with fun and stimulation, since Christmas she has required end of life palliative care which has been outstanding. I cannot thank them enough for their care and compassion both her and our family.
All the staff are welcoming and helpful and know all the residents and their various needs. The rooms and public areas are clean and bright and there are lots of activities for the residents to join in.
A truly wonderful experience with superb care.
Staff are very friendly. The rooms and the facilities are excellent. My sisters care is wonderful and I feel much happier knowing she is well taken care of. She is my only sister and we are very close as I am with my nephews and niece.
Thanks to everyone that has made my first month at Willow Gardens so enjoyable.
Always dreaded the idea of living in a care/residential home but I have never been so surprised how wrong you can be. I am so well looked after and cared for.
I have been looking for a while for somewhere for my mum who is totally against care homes, I think it's fantastic, it has everything you need and extra. I love the community spirit and the staff really are lovely. My mum is settling in nicely. I've been telling all my friends about Willow Gardens.
Mum says, "I cannot fault this home at all - everything is lovely, if there is something I don't like, I tell the staff and they sort it out".
The only thing I would question is the way the food is presented.
It lacks imagination - sometimes overcooked and tough.
This place is not cheap and the food should be better arranged and attractively presented.
Amazing care home. All the staff are really nice and friendly, there are great carers.
All of the care mum received and support from the team led by the manager was outstanding.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 03 September 2026We currently have two vacancies for care. Please contact Willow Gardens directly for more details.
News (3) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Hampshire are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 23 Dec 2024
Residents from a Yateley care home have emerged victorious in a regional Christmas cake making competition! The residents living at Anchor’s Willow Gardens on Oakleigh Square won Anchor’s Christmas Cake...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Accreditations
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Meet the Team (0)
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