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Harcourt Road, Harrogate, HG1 5NL
View Full Details of Harcourt GardensLatest Reviews for Harcourt Gardens
28 August 2025
A great week's respite after a major operation. Lovely welcome, airy room and beautiful gardens. All staff so friendly and helpful. Great food at all times. Nice to feel you could stay in your room or join in with many varying activities. Nothing was too much trouble for the staff. Coming here was the best decision I made after a tough personal 18 months leading up to my operation.
27 August 2025
A core of caring and dedicated staff, but more staff leaving and planning to leave under the new owner, Care UK. Food service staff taken away for residents on top floor. Not only has this negatively affected the reliability of food and drink service, it's affected the care, as carers have been left to try to cover all the care and all the food service. There are some very vulnerable patients on the floor, some of whom can no longer get out of bed, so very, very sad to see what's happening.
22 August 2025
On 29th July, I received a telephone call to say that an ambulance had been called to attend to my husband and could I go to Harcourt Gardens. Another call followed immediately to say my husband was being blue-lighted to the stroke unit at the general hospital. Less than 1 hour later, my husband was scanned and subsequently given clot-busting medication. The next day, he was moved back to Harcourt Gardens. Currently, his left hand is impaired but is improving each day. The team at Harcourt acted promptly and efficiently, and in my view, his life was saved by their prompt, caring action. We will always be indebted to them.
15 July 2025
Harcourt Gardens was a lovely care home until Care UK took over in first quarter of 2025. My friend, who is a resident there, would have happily recommended it to anyone. But now (July 2025) staff are leaving, both nurses and carers, wellbeing staff and head chef. The care has gone downhill and lots of Agency staff being used. Serious lack of staff. Residents, and some remaining carers, are unhappy. Nice small touches like the cool drinks and confectionery for visitors, were removed when Care UK took over. Lack of attempt made to integrate and improve the wellbeing of those who are immobile and who can't get out of bed for themselves. They need stimulation not just a TV blaring out in their room all day. It's a shame because Harcourt was a top class place before this year.
14 April 2025
I have visited twice in the past 3 weeks and both times there were no guest passes to get to my friends bedroom, we had to wait for a member of staff to escort us rather like in prison when sent as a magistrate. The care provided does not seem to be at the same high standard as when she first went in under the Harcourt management team. I hope it improves.
30 January 2025
Mum quite happy and we are delighted with the place and the staff.
28 January 2025
Nursing home is well decorated and looks very inviting outside and in. Some lovely, cheery events for staff, residents and visitors. Good atmosphere throughout the day, uplifting. Food is excellent. Staff could not have worked harder. Great teamwork. Reception very welcoming, always enquiring about the wellbeing of your loved one. Mr and Mrs Claus visiting individuals on Christmas Day was lovely.
27 January 2025
My grandpa has been at Harcourt Gardens for nearly 6 months now. As a family, we have been so impressed and are so happy with his care. The staff are lovely, we always feel so welcome when we come to visit too (the lady on reception is just so lovely to my children who love visiting their great grandpa and now walk round the place like they own it!) The facilities are great, it is so warm and my grandpa raves about the food. We have just been so pleased with moving our grandpa here and cannot recommend it enough.
19 January 2025
My mother entered Harcourt Gardens in September 2024. We are very happy with the care she is receiving and the positive, happy environment she has joined. The staff are very enthusiastic and charming with my mother. They have gone out of their way to encourage her to take part in group activities. We feel assured she is in safe hands.
18 November 2024
From entering Harcourt Gardens, residents and visitors are met in a friendly, professional manner on a personal note, from reception onwards. The sense of life, activity and social interaction between visitors, staff and residents is beneficial and excellent promotion of Harcourt ethos.
14 November 2024
My Grandpa has been a resident for a few months and he has settled well and is very happy. He has significant physical difficulties (not cognitive) and enjoys the company of the staff and other residents. He has a lovely room that overlooks the garden and enjoys the meals in the dining room which is always set up like a restaurant. He has put on weight since he moved there, and the food is so good! The staff are attentive and have made an effort to get to know him. I think he notices a difference when they have agency staff, which I know in a care setting can be difficult to avoid. The front staff are welcoming (the children love visiting their great-grandpa as there are always treats and activities for them to do)! The Well-being coordinator is fab and organises some lovely events trying to involve all residents and families, even if they can't physically attend. I'd recommend Harcourt Gardens, it feels more like a small community than a Nursing or Residential Home!
05 November 2024
It ticks all the boxes - first class.
05 November 2024
Mum feels very much at home here and nothing is too much trouble for the staff.
24 October 2024
I was recommended Harcourt Gardens for respite care following a knee replacement. It is without a doubt fantastic. The residents are lovely, friendly, and welcoming, with every need catered for, there is so much to do, so many events/entertainments, equally there are many different areas to sit be peaceful or chat, the roof terrace is beautiful, as are the gardens. The staff certainly go that extra mile and are so very helpful and considerate. All the buildings including the bedrooms are very clean and personalisation of your room is encouraged. There are 3 full meals each day of the highest quality, served at dining tables, so everyone can have a chat. I wondered if I was doing the right thing, having respite care, but I'm so glad I came, and I will be so sorry to leave. Absolutely recommend.
24 October 2024
Great expereince at Harcourt Gardens. Dad is well cared for and always clean and comfortable. All the staff are excellent, especially in reception, and the well-being team. Coffee and cake is always appreciated!
18 October 2024
Harcourt Gardens is a very positive environment and the atmosphere is a happy one. The staff are very professional and caring, nothing is too much trouble for them. My mother has been here for 9 months and has made friends with the staff, she is happy and that is everything to me!
18 October 2024
What a wonderful home. Very welcoming staff and a fantastic, friendly vibe in the coffee area. I feel my friend has settled well and always says the food is fantastic - varied and tasty. The staff are very helpful and the Wellbeing staff work hard to give enjoyable experiences. Beautiful surroundings, great staff and care - what more could you ask for.
08 October 2024
Whenever I visited Gran I have always been made to feel so welcome. The staff are so caring and all know her well. She is really happy and settled and well looked after. The facilities are beautiful. We couldn't ask for more.
04 October 2024
Harcourt Gardens in Harrogate has been deeply disappointing. Our experience was marked by serious concerns regarding medication management and an overall lack of attention to both the physical and emotional well-being of residents. This neglect significantly increased health risks for our mother, causing her unnecessary distress when she should have been cared for in a safe and supportive environment. The high turnover of staff has resulted in a lack of continuity and familiarity with residents' needs. Management has been unresponsive and unhelpful, leaving us feeling ignored and anxious about our mother's care. As a result, we had to move our mother to another care home in Harrogate. This caused her further distress and anxiety. We would not recommend Harcourt Gardens to anyone.
04 October 2024
Do not make the mistake of choosing this care home for dementia care. The biggest challenge was staffing and a lack of continuity, there was and continues to be a huge turnover in staff in every area from care staff to hospitality, well-being and even management, in just a 6 month period there have been 3 different home managers. Agency staff are used on a regular basis and there are frequent staff shortages. Person-centered dementia care is advertised but this really wasn't the case in our experience. The residents on the dementia floor are often left and rarely get to go outside or leave the floor as there are never enough staff to take them out anywhere. On admission, we were assured by the manager at the time that the home would cater for all of mum's future needs as nursing care was about to be introduced. Yet despite this mum was given notice to leave and told that her needs could not be met, with very poor communication about the reasons and no support offered from management.
Latest Reviews for Harcourt Gardens
28 August 2025
A great week's respite after a major operation. Lovely welcome, airy room and beautiful gardens. All staff so friendly and helpful. Great food at all times. Nice to feel you could stay in your room or join in with many varying activities. Nothing was too much trouble for the staff. Coming here was the best decision I made after a tough personal 18 months leading up to my operation.
27 August 2025
A core of caring and dedicated staff, but more staff leaving and planning to leave under the new owner, Care UK. Food service staff taken away for residents on top floor. Not only has this negatively affected the reliability of food and drink service, it's affected the care, as carers have been left to try to cover all the care and all the food service. There are some very vulnerable patients on the floor, some of whom can no longer get out of bed, so very, very sad to see what's happening.
22 August 2025
On 29th July, I received a telephone call to say that an ambulance had been called to attend to my husband and could I go to Harcourt Gardens. Another call followed immediately to say my husband was being blue-lighted to the stroke unit at the general hospital. Less than 1 hour later, my husband was scanned and subsequently given clot-busting medication. The next day, he was moved back to Harcourt Gardens. Currently, his left hand is impaired but is improving each day. The team at Harcourt acted promptly and efficiently, and in my view, his life was saved by their prompt, caring action. We will always be indebted to them.
15 July 2025
Harcourt Gardens was a lovely care home until Care UK took over in first quarter of 2025. My friend, who is a resident there, would have happily recommended it to anyone. But now (July 2025) staff are leaving, both nurses and carers, wellbeing staff and head chef. The care has gone downhill and lots of Agency staff being used. Serious lack of staff. Residents, and some remaining carers, are unhappy. Nice small touches like the cool drinks and confectionery for visitors, were removed when Care UK took over. Lack of attempt made to integrate and improve the wellbeing of those who are immobile and who can't get out of bed for themselves. They need stimulation not just a TV blaring out in their room all day. It's a shame because Harcourt was a top class place before this year.
14 April 2025
I have visited twice in the past 3 weeks and both times there were no guest passes to get to my friends bedroom, we had to wait for a member of staff to escort us rather like in prison when sent as a magistrate. The care provided does not seem to be at the same high standard as when she first went in under the Harcourt management team. I hope it improves.
30 January 2025
Mum quite happy and we are delighted with the place and the staff.
28 January 2025
Nursing home is well decorated and looks very inviting outside and in. Some lovely, cheery events for staff, residents and visitors. Good atmosphere throughout the day, uplifting. Food is excellent. Staff could not have worked harder. Great teamwork. Reception very welcoming, always enquiring about the wellbeing of your loved one. Mr and Mrs Claus visiting individuals on Christmas Day was lovely.
27 January 2025
My grandpa has been at Harcourt Gardens for nearly 6 months now. As a family, we have been so impressed and are so happy with his care. The staff are lovely, we always feel so welcome when we come to visit too (the lady on reception is just so lovely to my children who love visiting their great grandpa and now walk round the place like they own it!) The facilities are great, it is so warm and my grandpa raves about the food. We have just been so pleased with moving our grandpa here and cannot recommend it enough.
19 January 2025
My mother entered Harcourt Gardens in September 2024. We are very happy with the care she is receiving and the positive, happy environment she has joined. The staff are very enthusiastic and charming with my mother. They have gone out of their way to encourage her to take part in group activities. We feel assured she is in safe hands.
18 November 2024
From entering Harcourt Gardens, residents and visitors are met in a friendly, professional manner on a personal note, from reception onwards. The sense of life, activity and social interaction between visitors, staff and residents is beneficial and excellent promotion of Harcourt ethos.
14 November 2024
My Grandpa has been a resident for a few months and he has settled well and is very happy. He has significant physical difficulties (not cognitive) and enjoys the company of the staff and other residents. He has a lovely room that overlooks the garden and enjoys the meals in the dining room which is always set up like a restaurant. He has put on weight since he moved there, and the food is so good! The staff are attentive and have made an effort to get to know him. I think he notices a difference when they have agency staff, which I know in a care setting can be difficult to avoid. The front staff are welcoming (the children love visiting their great-grandpa as there are always treats and activities for them to do)! The Well-being coordinator is fab and organises some lovely events trying to involve all residents and families, even if they can't physically attend. I'd recommend Harcourt Gardens, it feels more like a small community than a Nursing or Residential Home!
05 November 2024
It ticks all the boxes - first class.
05 November 2024
Mum feels very much at home here and nothing is too much trouble for the staff.
24 October 2024
I was recommended Harcourt Gardens for respite care following a knee replacement. It is without a doubt fantastic. The residents are lovely, friendly, and welcoming, with every need catered for, there is so much to do, so many events/entertainments, equally there are many different areas to sit be peaceful or chat, the roof terrace is beautiful, as are the gardens. The staff certainly go that extra mile and are so very helpful and considerate. All the buildings including the bedrooms are very clean and personalisation of your room is encouraged. There are 3 full meals each day of the highest quality, served at dining tables, so everyone can have a chat. I wondered if I was doing the right thing, having respite care, but I'm so glad I came, and I will be so sorry to leave. Absolutely recommend.
24 October 2024
Great expereince at Harcourt Gardens. Dad is well cared for and always clean and comfortable. All the staff are excellent, especially in reception, and the well-being team. Coffee and cake is always appreciated!
18 October 2024
Harcourt Gardens is a very positive environment and the atmosphere is a happy one. The staff are very professional and caring, nothing is too much trouble for them. My mother has been here for 9 months and has made friends with the staff, she is happy and that is everything to me!
18 October 2024
What a wonderful home. Very welcoming staff and a fantastic, friendly vibe in the coffee area. I feel my friend has settled well and always says the food is fantastic - varied and tasty. The staff are very helpful and the Wellbeing staff work hard to give enjoyable experiences. Beautiful surroundings, great staff and care - what more could you ask for.
08 October 2024
Whenever I visited Gran I have always been made to feel so welcome. The staff are so caring and all know her well. She is really happy and settled and well looked after. The facilities are beautiful. We couldn't ask for more.
04 October 2024
Harcourt Gardens in Harrogate has been deeply disappointing. Our experience was marked by serious concerns regarding medication management and an overall lack of attention to both the physical and emotional well-being of residents. This neglect significantly increased health risks for our mother, causing her unnecessary distress when she should have been cared for in a safe and supportive environment. The high turnover of staff has resulted in a lack of continuity and familiarity with residents' needs. Management has been unresponsive and unhelpful, leaving us feeling ignored and anxious about our mother's care. As a result, we had to move our mother to another care home in Harrogate. This caused her further distress and anxiety. We would not recommend Harcourt Gardens to anyone.
04 October 2024
Do not make the mistake of choosing this care home for dementia care. The biggest challenge was staffing and a lack of continuity, there was and continues to be a huge turnover in staff in every area from care staff to hospitality, well-being and even management, in just a 6 month period there have been 3 different home managers. Agency staff are used on a regular basis and there are frequent staff shortages. Person-centered dementia care is advertised but this really wasn't the case in our experience. The residents on the dementia floor are often left and rarely get to go outside or leave the floor as there are never enough staff to take them out anywhere. On admission, we were assured by the manager at the time that the home would cater for all of mum's future needs as nursing care was about to be introduced. Yet despite this mum was given notice to leave and told that her needs could not be met, with very poor communication about the reasons and no support offered from management.