Harcourt Gardens

Harcourt Road, Harrogate HG1 5NL
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9.4 60 Reviews
  • Harcourt Gardens, Harrogate
Harcourt Gardens is a luxury, purpose-built care home in Harrogate, offering high quality residential, dementia and nursing care on a permanent and respite basis.

Residents enjoy the highest standard of living with interiors inspired by the picturesque surroundings and luxury facilities including a welcoming cafe, cinema room and a hair and beauty salon.

Choose from a collection of beautifully appointed ensuite bedrooms, including some suitable for couples, or a suite from Kite View, Harcourt Gardens’ luxury sister home which offers a boutique collection of twenty-five elegantly furnished care suites.

The team at Harcourt Gardens have thought of everything to ensure that residents have everything they need for a fulfilling and enriched life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1780
  • Self-Funded Residential Dementia Care: from £1895
  • Self-Funded Nursing Care: from £2247

These prices are only a guideline, please contact Harcourt Gardens to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jillian Pollard (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 4

Room Information

  • Single Rooms (105)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (105)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Harcourt Gardens has specific visiting suites, both indoor and outdoor, for residents and visitors to enjoy.

Parking

  • Underground car park which is accessible for all staff and visitors.

Harcourt Gardens Reviews (60)

9.4

Harcourt Gardens has a Review Score of 9.4 (9.400) out of 10, based on 35 reviews in the last 2 years.
Over all time Harcourt Gardens has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Harcourt Gardens
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Total of 60, showing 1-20
Review from K G (Respite Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A great week's respite after a major operation. Lovely welcome, airy room and beautiful gardens. All staff so friendly and helpful. Great food at all times. Nice to feel you could stay in your room or join in with many varying activities. Nothing was too much trouble for the staff. Coming here was the
best decision I made after a tough personal 18 months leading up to my operation.
Reply from Hannah Story, Reviews Team at Harcourt Gardens

Thank you very much for taking the time to leave us feedback about your experience.
We're so pleased you felt welcomed and comfortable during your respite stay, and that you enjoyed the gardens, food and activities. It's wonderful to hear that our team's care and support made such a difference. At Harcourt Gardens, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from Aaron B (Relative of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
A core of caring and dedicated staff, but more staff leaving and planning to leave under the new owner, Care UK. Food service staff taken away for residents on top floor. Not only has this negatively affected the reliability of food and drink service, it's affected the care, as carers have been left
to try to cover all the care and all the food service. There are some very vulnerable patients on the floor, some of whom can no longer get out of bed, so very, very sad to see what's happening.
Reply from Samantha Debenham, Reviews Team at Harcourt Gardens

Thank you for sharing your thoughts regarding Harcourt Gardens. We are sorry to hear that this has been your experience.

We acknowledge your concerns regarding staffing levels; we pride ourselves in having a strong and compassionate core team who provide high standards of care to all residents. In periods of high staff turnover, our team always do their best to ensure the impact to residents is minimised as much as possible. We also have agency staff who occasionally work in the home to provide support when necessary. All staff working in Harcourt Gardens are always willing to help and provide the best standard of care they possibly can.

We would like the opportunity to discuss your concerns further. If you feel comfortable, please reach out to the Home Manager directly in order for your concerns to be addressed promptly. Alternatively, you can contact us directly via complimentsandcomplaints@careuk.com if you wish to pursue a formal investigation into your concerns.

Once again, thank you for sharing your feedback for Harcourt Gardens. Your input is invaluable to us.

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Review from Pam G (Wife of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On 29th July, I received a telephone call to say that an ambulance had been called to attend to my husband and could I go to Harcourt Gardens. Another call followed immediately to say my husband was being blue-lighted to the stroke unit at the general hospital. Less than 1 hour later, my husband was
scanned and subsequently given clot-busting medication. The next day, he was moved back to Harcourt Gardens. Currently, his left hand is impaired but is improving each day. The team at Harcourt acted promptly and efficiently, and in my view, his life was saved by their prompt, caring action. We will always be indebted to them.
Reply from Hannah Story, Reviews Team at Harcourt Gardens

Thank you very much for taking the time to leave us feedback about your experience.
Your kind words about the team mean so much! Their priority is always the safety and wellbeing of residents, and it's wonderful to know their prompt actions made such a difference. At Harcourt Gardens, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from Sally H (Friend of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Harcourt Gardens was a lovely care home until Care UK took over in first quarter of 2025. My friend, who is a resident there, would have happily recommended it to anyone. But now (July 2025) staff are leaving, both nurses and carers, wellbeing staff and head chef. The care has gone downhill and lots
of Agency staff being used. Serious lack of staff. Residents, and some remaining carers, are unhappy. Nice small touches like the cool drinks and confectionery for visitors, were removed when Care UK took over. Lack of attempt made to integrate and improve the wellbeing of those who are immobile and who can't get out of bed for themselves. They need stimulation not just a TV blaring out in their room all day. It's a shame because Harcourt was a top class place before this year.
Reply from Samantha Debenham, Reviews Team at Harcourt Gardens

Thank you for sharing your thoughts regarding Harcourt Gardens. We are very sorry to hear that you feel unhappy with your friend’s experience in our home. We understand how important it is for residents and their families to feel confident and comfortable with the care provided.

We acquired the wonderful Harcourt Gardens in October 2024. As with any transition, there are always changes to processes and systems while our team work hard to maintain and improve the high standards of care. We have greatly appreciated all residents’ and their loved one’s patience and understanding throughout the transitional period.

We would like to assure you that confectionary and drinks are provided in our Bistro alongside other refreshments for residents and their visitors to enjoy. Furthermore, in regard to activities, we have a rotating activity schedule which we are consistently updating and developing to ensure it is enriching and beneficial for all residents who wish to take part. This includes 1:1 activities for those residents who may be unable to attend group activities.

We appreciate your concerns regarding staff; we pride ourselves in having a strong and compassionate core team who provide high standards of care to all residents. Our head chef has remained in post and continues to provide an exemplary standard of food for all residents. We do have agency staff who work within our home occasionally, all staff are always willing to help and provide the best care they possibly can.

We politely encourage you to reach out to the Home Manager directly to discuss your concerns further, they are happy to address these efficiently and effectively. Alternatively, you can contact us directly via complimentsandcomplaints@careuk.com if you wish to pursue a formal investigation of your concerns.

Once again, thank you for sharing your feedback regarding Harcourt Gardens. Your input is invaluable to us and allows us the opportunity to develop and continue to improve the standard of care we provide.

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Review from M B (Friend of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I have visited twice in the past 3 weeks and both times there were no guest passes to get to my friends bedroom, we had to wait for a member of staff to escort us rather like in prison when sent as a magistrate.
The care provided does not seem to be at the same high standard as when she first went
in under the Harcourt management team. I hope it improves.
Reply from Samantha Debenham, Reviews Team at Harcourt Gardens

Thank you for taking the time to share your feedback regarding Harcourt Gardens. We're truly sorry to hear that this has been your experience and apologise for any inconvenience caused during your visits. We understand how important it is for friends and family to feel welcome and at ease when visiting their loved ones.

Your concerns about the lack of guest passes and the feeling of restricted access are taken seriously. This is certainly not the experience we want to provide at Harcourt Gardens. We also note your comments regarding the standard of care and the changes you’ve observed in the home. Please be assured that maintaining high quality care remains our top priority, and our team are dedicated to constantly developing and improving their skills to ensure they are providing the best care for all residents.

Thank you again for bringing this to our attention. If you would be open to discussing your concerns further, we would politely encourage you to contact the Home Manager directly, who would be happy to listen to and address your concerns efficiently and effectively.

We value your input and are committed to ensuring a positive experience for all residents and their visitors.

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Review from Michael H (Son of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum quite happy and we are delighted with the place and the staff.
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Review from R D (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nursing home is well decorated and looks very inviting outside and in. Some lovely, cheery events for staff, residents and visitors. Good atmosphere throughout the day, uplifting. Food is excellent. Staff could not have worked harder. Great teamwork. Reception very welcoming, always enquiring about
the wellbeing of your loved one. Mr and Mrs Claus visiting individuals on Christmas Day was lovely.
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Review from Sarah W (Granddaughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandpa has been at Harcourt Gardens for nearly 6 months now. As a family, we have been so impressed and are so happy with his care. The staff are lovely, we always feel so welcome when we come to visit too (the lady on reception is just so lovely to my children who love visiting their great grandpa
and now walk round the place like they own it!) The facilities are great, it is so warm and my grandpa raves about the food. We have just been so pleased with moving our grandpa here and cannot recommend it enough.
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Review from T E (Son of Resident) published on 19 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered Harcourt Gardens in September 2024. We are very happy with the care she is receiving and the positive, happy environment she has joined. The staff are very enthusiastic and charming with my mother. They have gone out of their way to encourage her to take part in group activities. We
feel assured she is in safe hands.
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Review from R B (Friend of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From entering Harcourt Gardens, residents and visitors are met in a friendly, professional manner on a personal note, from reception onwards. The sense of life, activity and social interaction between visitors, staff and residents is beneficial and excellent promotion of Harcourt ethos.
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Review from Helen R (Granddaughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandpa has been a resident for a few months and he has settled well and is very happy. He has significant physical difficulties (not cognitive) and enjoys the company of the staff and other residents. He has a lovely room that overlooks the garden and enjoys the meals in the dining room which is
always set up like a restaurant. He has put on weight since he moved there, and the food is so good! The staff are attentive and have made an effort to get to know him. I think he notices a difference when they have agency staff, which I know in a care setting can be difficult to avoid. The front staff are welcoming (the children love visiting their great-grandpa as there are always treats and activities for them to do)!


The Well-being coordinator is fab and organises some lovely events trying to involve all residents and families, even if they can't physically attend. I'd recommend Harcourt Gardens, it feels more like a small community than a Nursing or Residential Home!

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Review from John H (Partner of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It ticks all the boxes - first class.
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Review from J W (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum feels very much at home here and nothing is too much trouble for the staff.
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Review from Debbie H (Respite Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended Harcourt Gardens for respite care following a knee replacement.
It is without a doubt fantastic.
The residents are lovely, friendly, and welcoming, with every need catered for, there is so much to do, so many events/entertainments, equally there are many different areas to sit be
peaceful or chat, the roof terrace is beautiful, as are the gardens.
The staff certainly go that extra mile and are so very helpful and considerate. All the buildings including the bedrooms are very clean and personalisation of your room is encouraged.
There are 3 full meals each day of the highest quality, served at dining tables, so everyone can have a chat.
I wondered if I was doing the right thing, having respite care, but I'm so glad I came, and I will be so sorry to leave.
Absolutely recommend.
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Review from Gordon S (Son of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great expereince at Harcourt Gardens. Dad is well cared for and always clean and comfortable. All the staff are excellent, especially in reception, and the well-being team. Coffee and cake is always appreciated!
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Review from S F (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harcourt Gardens is a very positive environment and the atmosphere is a happy one. The staff are very professional and caring, nothing is too much trouble for them. My mother has been here for 9 months and has made friends with the staff, she is happy and that is everything to me!
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Review from Julia F (Friend of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful home. Very welcoming staff and a fantastic, friendly vibe in the coffee area. I feel my friend has settled well and always says the food is fantastic - varied and tasty. The staff are very helpful and the Wellbeing staff work hard to give enjoyable experiences. Beautiful surroundings,
great staff and care - what more could you ask for.
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Review from C L (Granddaughter of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visited Gran I have always been made to feel so welcome. The staff are so caring and all know her well. She is really happy and settled and well looked after. The facilities are beautiful. We couldn't ask for more.
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Review from Adrian P (Son-in-law of Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Harcourt Gardens in Harrogate has been deeply disappointing. Our experience was marked by serious concerns regarding medication management and an overall lack of attention to both the physical and emotional well-being of residents. This neglect significantly increased health risks for our mother, causing
her unnecessary distress when she should have been cared for in a safe and supportive environment.
The high turnover of staff has resulted in a lack of continuity and familiarity with residents' needs. Management has been unresponsive and unhelpful, leaving us feeling ignored and anxious about our mother's care.
As a result, we had to move our mother to another care home in Harrogate. This caused her further distress and anxiety.
We would not recommend Harcourt Gardens to anyone.
Reply from Jill Pollard, Home Manger at Harcourt Gardens

Thank you for sharing your comments. We always strive to provide high-quality care and are disappointed to hear that you thought we fell short on this occasion. We apologise if our recent conversations and previous responses haven't fully addressed your concerns. Please let us know if you'd like to schedule a meeting to discuss this further. Best wishes, Jill

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Review from P P (Daughter of Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not make the mistake of choosing this care home for dementia care.
The biggest challenge was staffing and a lack of continuity, there was and continues to be a huge turnover in staff in every area from care staff to hospitality, well-being and even management, in just a 6 month period there have
been 3 different home managers. Agency staff are used on a regular basis and there are frequent staff shortages.
Person-centered dementia care is advertised but this really wasn't the case in our experience. The residents on the dementia floor are often left and rarely get to go outside or leave the floor as there are never enough staff to take them out anywhere.
On admission, we were assured by the manager at the time that the home would cater for all of mum's future needs as nursing care was about to be introduced. Yet despite this mum was given notice to leave and told that her needs could not be met, with very poor communication about the reasons and no support offered from management.
Reply from Jill Pollard, Home Manager at Harcourt Gardens

We appreciate you taking the time to review our Harcourt Gardens Care Home. We're sorry that your experience fell short of your expectations. We always aim to do the very best for our residents and their families, so it's disappointing to hear you felt we could have done more. However, we welcome feedback as it helps us continue to improve our services. Best wishes, Jill

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Harcourt Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.400 for Harcourt Gardens is calculated as follows: ( (266 Excellents x 5) + (79 Goods x 4) + (30 Satisfactorys x 3) + (23 Poors x 2) + (9 Very Poors x 1) ) ÷ 407 Ratings = 4.4
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harcourt Gardens is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Jill

Jill Pollard

Job Title: Home Manager

As a home manager, the most important part of my role is to make sure residents are well and feel safe.


It is a role that takes a lot of strength and a level head. It also needs you to be fair and impartial.


Being able to spend time with residents and their friends and relatives is one of my favourite parts of the day. It is wonderful to see residents smile. It also fills me with pride to know that families trust us to care for their loved ones.


I have a level five qualification in management and leadership, but I’ve also worked in care for 25 years. During that time, I was nominated by Plymouth City Council as a leader in care, which was a career highlight. I chose to join Care UK because it feels like an innovative organisation.


Outside of work, I really value my family time; it really is the best thing ever.

Frequently Asked Questions about Harcourt Gardens

What types of Care is Harcourt Gardens registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Harcourt Gardens have?

There are 105 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Harcourt Gardens?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harcourt Gardens to the centre of Harrogate?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harcourt Gardens to verify any information. View our terms and conditions. Harcourt Gardens has an Enhanced Service - more info.