Harcourt Gardens

Such a lovely friendly and welcoming atmosphere. My husbands stay for 2 weeks turned into 4 weeks and during this time we found the carers, maintenance, entertainment, housekeeping and front of house staff all willing to carry out their duties but also to respond to any requests. Loved the bistro and a great place to speak with other residents and to take your own guests. Our grandchildren loved being able to help themselves to crisps and chocolate bars. Security was top notch but also easy going. There was always a warm welcome on arrival plus plenty of parking on property and disc parking outside. Important to say that the two lifts were always working and quick to get. During our stay there were back-to-back heatwaves but the building was always cool and comfortable. On our departure we were offered post care advice from the Care Manager and others. This was appreciated as you don't know what you will need at home as well as being very anxious. Thank you, the Harcourt Gardens Family

I am grateful to whole team who support my mum on a daily basis.

The staff are brilliant and very caring and kind. Dad is safe and well looked after. The bistro cafe area is fantastic for relatives to visit, with a real buzz of chat and activities. The garden is a beautiful space also. It feels recently with the arrival of the new Manager and other roles being filled that there is positive momentum behind further enhancements that the team want to put in place. Thank you!

If anyone is looking for residential care for their relative or friend, take a look at Harcourt Gardens, you won't be disappointed.

Dad was a resident at Harcourt Gardens Care Home in Harrogate from December 2025 until May 2026. He was extremely happy there and only left due to his increasing care needs. The staff are lovely and very caring. Dad particularly liked the food which is always of a very high standard. Thanks to all the staff for all they did for him.

My Mum came to Harcourt after a fall and broken hip. The team of carers and the nurse have been excellent. They care about the residents, not just for them. They have taken time to get to know my mum and what she needs. I visit almost everyday and the care is consistent each time. I moved my dad in after 4 months and because he had visited and knew the care teams and they had made him welcome and were friendly and supportive he was happy to come here. It made a very difficult decision for me as a daughter much easier. The support teams are also fabulous and as my mum is bed bound, wellbeing and housekeeping teams popping in to chat is also appreciated. When the bistro is back to fully manned and you can eat there again with your family member and visitors the review will be 5 stars. Wendy

We moved mum and dad into Harcourt in early September 2025. Mum needed palliative nursing care and dad was showing early signs of cognitive decline. Harcourt was able to accommodate both their requirements which was important as they had been together for 70 years and separation was unthinkable. Mum, unfortunately passed away after only a few weeks in the home. However, the care and support she received during this period was exemplary - she was always treated with respect, compassion, tenderness and genuine affection. Absolutely nothing was too much for any of the members of staff to do - both for mum and for me and my family. The on-boarding process was complex but was managed very effectively and with great respect - several members of staff went above and beyond any reasonable expectations to accelerate the process so we could move mum and dad at very similar times.

My mother has been in Harcourt Gardens for just over 12 months.She is now 96 but is lucky to have most of her marbles and no severe physical ailments.Her only complaint is that the home is full of old people!

We are very happy with the care she is receiving,the social activities and proximity to the Bistro,which is the jewel in the crown for Harcourt.

Harcourt has a core group of long-standing carers and entertainment specialists , who are hugely appreciated by residents .

The home has a new manager who is now meeting relatives for one-on- one meetings.I came away from my meeting feeling optimistic.

There has been a small cabal of relatives and friends who have attacked the manager on social media even before she started.I think my family and probably many other relatives of residents find this outrageous bearing in mind this is a top class home with great support for the needs of residents.

Ignore the comments of these entitled/ ignorant folks.Harcourt is outstanding.

Jill has lived quite happily in the care of Harcourt Gardens now for 3 years. It is the staff who are the stars of the show, and this was exemplified this summer when we requested special assistance for two family events. Two lovely carers accompanied Jill for 2 nights to celebrate her granddaughter's wedding in Suffolk and then again to attend her husband's funeral in Norfolk. On both occasions, the staff were professional and discreet, always ensuring that Kill was comfortable and well cared for. All the family commented on how lovely they were to have at both events and how easy they made it for Jill.

All in all though, an excellent care home.

Thank you

The key selling points were the bistro which was like a quality Harrogate cafe - mum thought she had gone into town when we went there - now it isn't staffed and you have to help yourself to drinks and the quality of cakes and biscuits has declined. You used to be able to dine with residents and no restriction in the number of guests in the bistro - now you have to dine in the home on the residential floor so not pleasant on the dementia floor. So choose a care home that has not reduced its standards.

A great week's respite after a major operation. Lovely welcome, airy room and beautiful gardens. All staff so friendly and helpful. Great food at all times. Nice to feel you could stay in your room or join in with many varying activities. Nothing was too much trouble for the staff. Coming here was the best decision I made after a tough personal 18 months leading up to my operation.

A core of caring and dedicated staff, but more staff leaving and planning to leave under the new owner, Care UK. Food service staff taken away for residents on top floor. Not only has this negatively affected the reliability of food and drink service, it's affected the care, as carers have been left to try to cover all the care and all the food service. There are some very vulnerable patients on the floor, some of whom can no longer get out of bed, so very, very sad to see what's happening.

On 29th July, I received a telephone call to say that an ambulance had been called to attend to my husband and could I go to Harcourt Gardens. Another call followed immediately to say my husband was being blue-lighted to the stroke unit at the general hospital. Less than 1 hour later, my husband was scanned and subsequently given clot-busting medication. The next day, he was moved back to Harcourt Gardens. Currently, his left hand is impaired but is improving each day. The team at Harcourt acted promptly and efficiently, and in my view, his life was saved by their prompt, caring action. We will always be indebted to them.

Harcourt Gardens was a lovely care home until Care UK took over in first quarter of 2025. My friend, who is a resident there, would have happily recommended it to anyone. But now (July 2025) staff are leaving, both nurses and carers, wellbeing staff and head chef. The care has gone downhill and lots of Agency staff being used. Serious lack of staff. Residents, and some remaining carers, are unhappy. Nice small touches like the cool drinks and confectionery for visitors, were removed when Care UK took over. Lack of attempt made to integrate and improve the wellbeing of those who are immobile and who can't get out of bed for themselves. They need stimulation not just a TV blaring out in their room all day. It's a shame because Harcourt was a top class place before this year.

The care provided does not seem to be at the same high standard as when she first went in under the Harcourt management team. I hope it improves.

Mum quite happy and we are delighted with the place and the staff.

Nursing home is well decorated and looks very inviting outside and in. Some lovely, cheery events for staff, residents and visitors. Good atmosphere throughout the day, uplifting. Food is excellent. Staff could not have worked harder. Great teamwork. Reception very welcoming, always enquiring about the wellbeing of your loved one. Mr and Mrs Claus visiting individuals on Christmas Day was lovely.

My grandpa has been at Harcourt Gardens for nearly 6 months now. As a family, we have been so impressed and are so happy with his care. The staff are lovely, we always feel so welcome when we come to visit too (the lady on reception is just so lovely to my children who love visiting their great grandpa and now walk round the place like they own it!) The facilities are great, it is so warm and my grandpa raves about the food. We have just been so pleased with moving our grandpa here and cannot recommend it enough.