Harcourt Gardens

Harcourt Road, Harrogate HG1 5NL
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9.4 60 Reviews
  • Harcourt Gardens, Harrogate
Harcourt Gardens is a luxury, purpose-built care home in Harrogate, offering high quality residential, dementia and nursing care on a permanent and respite basis.

Residents enjoy the highest standard of living with interiors inspired by the picturesque surroundings and luxury facilities including a welcoming cafe, cinema room and a hair and beauty salon.

Choose from a collection of beautifully appointed ensuite bedrooms, including some suitable for couples, or a suite from Kite View, Harcourt Gardens’ luxury sister home which offers a boutique collection of twenty-five elegantly furnished care suites.

The team at Harcourt Gardens have thought of everything to ensure that residents have everything they need for a fulfilling and enriched life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1780
  • Self-Funded Residential Dementia Care: from £1895
  • Self-Funded Nursing Care: from £2247

These prices are only a guideline, please contact Harcourt Gardens to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jillian Pollard (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 4

Room Information

  • Single Rooms (105)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (105)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Harcourt Gardens has specific visiting suites, both indoor and outdoor, for residents and visitors to enjoy.

Parking

  • Underground car park which is accessible for all staff and visitors.

Harcourt Gardens Reviews (60)

9.4

Harcourt Gardens has a Review Score of 9.4 (9.400) out of 10, based on 35 reviews in the last 2 years.
Over all time Harcourt Gardens has 60 reviews.

Overall Experience
  • 46
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Date Published
  • 60
  • 5
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Reviewer Connection to Harcourt Gardens
  • 25
  • 11
  • 6
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  • 2
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Total of 60, showing 41-60
Review from G S (Son of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The environment can be compared to a four-star hotel with helpful, considerate and professional staff. My mother could not be cared for better.
Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for your wonderful review, our teams will be delighted to hear your lovely words.
Best wishes.

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Review from J F (Husband of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. Care first class in every way.
Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for leaving us a review, we're glad that you're happy with the care and team at Harcourt Gardens.
Best wishes,
Springfield Healthcare

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Review from Patricia J (Wife of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home with dedicated staff. Facilities are extremely good and the food is excellent. The easiest way to describe Harcourt Gardens is that it is live living in a five star hotel. I wanted the best for my husband and I believe I have found it.
Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for your wonderful review. We're so pleased to hear that you are happy with our care services and facilities and we're delighted to hear that your husband is enjoying life at Harcourt Gardens.
Best wishes,
Springfield Healthcare

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Review from Jane K (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad and stepmother came to the home at the beginning of the month having transferred from another out-of-area home. From the moment they arrived, management and staff have been welcoming, professional and attentive to their needs. They have also been very welcoming to the family. We are incredibly
impressed after less than a month.
The home environment is absolutely lovely. We are enjoying popping in to see my dad and step mum and seeing how well they are being cared for.
Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for your wonderful review, we're delighted to hear that you're impressed with our care services and our home.
It is our pleasure to care for your dad and stepmother and we always love having you come visit.
Best wishes,
Springfield Healthcare

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Review from M R (Daughter of Resident) published on 1 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Mum was often unkempt and soiled. We doubted that she was showered regularly so we would bathe her ourselves. The safeguarding/crisis team was involved a few times due to concurrent urine infections (hygiene issues). Twice mum had been put to bed fully dressed and was found the following morning soaked
in urine. Staff was friendly and did their best but seemed out of their depth and some lacked the skill sets required to deal with dementia. High staff turnover and staff shortages. We saw mum every day to feed her and make sure she was clean. We chose Harcourt when were told categorically that this home would see her through her dementia journey, regardless of any changes in her needs. Surprisingly, after 7 months we were told that 'they could no longer cater for mum's care needs' and we were asked to source a new home. Mum is now in her new home which 'specializes' in dementia care only. The difference in her and her care is immeasurable.
Home is nice for residential care but query dementia care.
Reply from Rachael Dunseath, Head of Marketing at Harcourt Gardens

Thank you for taking the time to review Harcourt Gardens. We are sorry that your time with us was not as you would have wished. We always aim to do the very best for our residents and their families, so it's disappointing to hear you felt we could have done more. However, we welcome feedback as it helps us continue to improve our services. We are glad to hear that your Mum is now happily settled in her new home.

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Review from Helen G (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A beautiful care home, sensational facilities and dedicated staff. As a family we will always be grateful for the last year of her life spent at Harcourt Gardens Care Home. We are eternally grateful and would highly recommended.
Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for your wonderful review and personal recommendation. It was our pleasure to care for and support you and your family during such a difficult time.
Best wishes,
Springfield Healthcarre

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Review from H S (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm, caring, clean environment with friendly helpful staff. It has been a successful transition from independent living into 'care' for my father. He is well cared for and the facilities are second to none. As a family we could not be happier. An outstanding care setting.
Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you so much for such a lovely review. We're delighted to hear that your father has had a smooth transition and enjoying life with us at Harcourt Gardens.
Many thanks,
Springfield Healthcare.

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Review from H G (Daughter of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was one of the first residents at Harcourt, and my sisters and I have been thrilled with the care and kindness she has had since she moved there. All the staff, without exception, have been very caring and patient with Mum, and her quality of life has improved so much. I would highly recommend
Harcourt Gardens.
Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you for your lovely review and recommendation. We're delighted to hear that you're happy with the care and kindness that your mum is receiving at Harcourt Gardens.
Many thanks.

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Review from Andrew B (Son of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support at Harcourt Gardens are exemplary. We moved our father into the community in December. I have been really impressed with the friendliness and all staff responsiveness and professionalism.
Reply from Katie Wisniewski, Digital Marketing Specialist at Harcourt Gardens

Thank you for your lovely review, we're delighted that you and your father are happy with the care and support at Harcourt Gardens.
Many thanks,
Springfield Healthcare

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Review from Heather M (Daughter of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parent's arrival at Harcourt Gardens came at the end of an extremely traumatic few months when my mum's dementia had deteriorated rapidly, and my 93-year-old father was struggling. The staff here have welcomed and cared for my parents unconditionally. Their quality of life has improved hugely - we
genuinely were at breaking point, and Harcourt Gardens saved us.
Reply from Katie Wisniewski, Marketing Executive at Harcourt Gardens

Thank you for your review; we're really grateful to you for taking the time to write. We are so glad that we have been able to help and care for your parents. It means a great deal to us to know that we made such a difference to your family.
With best wishes, Springfield Healthcare.

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Review from L T (Niece of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aunt has been a resident since it opened in January and has settled in very well. There was an initial high turnover of staff, but this seems to have settled down recently.
Reply from Katie Wisniewski, Marketing Executive at Harcourt Gardens

Thank you for your lovely comments. We're really grateful to you for taking the time to leave a review, and we are so glad that your aunt has settled in well at Harcourt Gardens.
Best wishes, Springfield Healthcare.

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Review from I W (Son of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Earlier this year, we had some concerns regarding the care of our relative.
We are pleased to be able to update.
The issues we raised have been dealt with, and we feel confident moving forward that our relative is happy and cared for.
There is a new manager and new staff, who seem very dedicated
to providing an all-round good feel to Harcourt.
Reply from Katie Wisniewski, Marketing Executive at Harcourt Gardens

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with how we dealt with your concerns and that your relative enjoys living at Harcourt Gardens.
We appreciate that sometimes things can go wrong, and we always welcome feedback to help us make our services even better.
Thank you, Springfield Healthcare.

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Review from Steve T (Son of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
When mum was at home we made sure that she was clean and wore clean clothes every day. At Harcourt there were times when Mum looked unkempt and we were unsure if her clothes had been changed and she had been washed. We put a complaint into the CQC (GFC-234025) for neglect after a staff member admitted
that they didn't have time to read the care plan causing my mum to have severe infections in her ears. At times we witnessed residents refusing meals and when asked if they would get anything else, later on, we were told that no, that would be it until breakfast. We were always concerned with the staffing levels. It seemed that some staff had a preferred floor that they would want to be on. Some staff didn't have the level of experience to cope with dementia residents. Most of the time we had to come in to make sure that people were doing their jobs as we didn't trust the home and what they were telling us. Question everything they tell you.
Reply from Katie Wisniewski, Marketing Executive at Harcourt Gardens

Thank you for taking the time to review Harcourt Gardens. We understand that you felt it necessary to raise concerns and as you know, we did look into these and took the appropriate action. We are sorry that your time with us was not as you would have wished and appreciate sometimes we get it wrong. Our intention is always to do better and we strive to offer improving support for our residents and their families. Whilst it is disappointing to hear you felt we could have done more, we welcome all feedback as it helps us continue to improve our services. We do hope your Mum is now happily settled in her new home and wish you all well.

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Review from Sally-Anne T (Daughter of Resident) published on 20 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. My mother is happy and settled and is full of praise for every aspect of Harcourt Gardens. She loves her room, the food, the company, that staff. Everything is the quality of a 5 star hotel where residents are put first whatever their needs. We are so pleased and grateful to have found Harcourt
Gardens which has given my mum a new lease of life.
Reply from Katie Wisniewski, Digital Marketing Executive at Harcourt Gardens

Thank you for your review, we're really grateful to you for taking the time to do so. We are so glad that you are happy with everything at Harcourt Gardens and that your mother has settled in well.
Best wishes, Springfield Healthcare.

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Review from V W (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At this very difficult time feel like a weight lifted from mine and my sister's shoulders. Lovely people. Don't think my mum thought places like this exist.
Reply from Katie Wisniewski, Marketing Executive at Harcourt Gardens

Thank you for your lovely review, it is wonderful to receive your positive comments. Most of all we are delighted that your mum is settling in well and that we have been able to offer support for you and your sister.
Best wishes,
Springfield Healthcare

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Review from Joanna P (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harcourt Gardens is efficiently run, with cleverly devised IT systems to ensure that residents are attended to as quickly as possible and medications carefully monitored and administered. The staff are friendly and helpful and make residents feel genuinely cared for. The facilities are not only fantastic
for the residents, but family and visitors can also enjoy some of the communal areas with their loved ones, such as the cinema and gin bar! The main consideration is, of course, that your relative is well cared for and is happy, and that is something that Harcourt Gardens definitely provides. We feel very lucky to have found this home, having searched extensively for suitable accommodation for my father upon his discharge from hospital.
Reply from Katie Wisniewski, Marketing Executive at Harcourt Gardens

Thank you so much for your wonderful review. We are delighted that your father is enjoying life at Harcourt Gardens and that you are happy with the care and accommodation provided.
Best wishes,
Springfield Healthcare.

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Review from Ann B (Daughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been living at Harcourt Gardens Care Home for six weeks, she has settled in so well, is so happy, really enjoying the food and the staff look after her so well.
Reply from Katie Wisniewski, Marketing Executive at Harcourt Gardens

Thank you for leaving such a wonderful review. We are delighted that your mum has settled in well and is enjoying herself.
Best wishes,
Springfield Healthcare

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Review from Jo P (Daughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved Mum into Harcourt Gardens Care Home at the beginning of February 2022. We found the care from the staff exceptional. Listening to our concerns about Mum's care and ensuring these were taken into account to make her transition as smooth as possible.
We had a few hiccups with Mum not accepting
the change but the staff were professional and caring and Mum is doing so much better now.
Reply from Katie Wisniewski, Marketing Executive at Harcourt Gardens

Thank you for taking the time to leave such a lovely review. I will pass your kind words on to the team.


It's wonderful to hear that your mum is starting to settle into life at Harcourt Gardens and that our care team are supporting you both through the process.


Best wishes,
Springfield Healthcare

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Review from N G (Daughter of Resident) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harcourt Gardens is a beautiful home with the facilities of a 5 star hotel. My father received first-class care here. He was treated with kindness and respect at all times and the staff worked hard to provide personalised care for him.
Reply from Katie Wisniewski, Marketing Executive at Harcourt Gardens

Thank you for leaving such a lovely review. We look forward to sharing this with our team.


The care and wellbeing of our residents is our top priority and we are delighted that you are pleased with the care that your father has received.


Best wishes,
Springfield Healthcare

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Review from Dave L (Nephew of Resident) published on 6 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having to make the decision to move my Aunt to a Care Home was a difficult one.
At the time I was researching Homes, Harcourt Gardens was reaching practical completion, but still under construction, that said a site visit and tour of the facilities was arranged and the vision for the Care Home was
put across extremely enthusiastically.
From the point of showing interest to the point where my Aunt moved into Harcourt Gardens (just in time for Christmas), the communication, thoughtfulness and care of the team at Harcourt Gardens was second to none.
Even though my Aunt was their first resident, you are left knowing that each and every resident will receive the same thoroughly professional and care centred service time and again.
The residents rooms, communal areas and outside spaces are exceptional, the facilities on offer are more akin to a 5 star hotel, the levels of care and understanding from the Care team are heartwarming.
Very highly recommended.
Reply from Katie Wisniewski, Marketing Executive at Harcourt Gardens

Thank you for your review and for your personal recommendation. We really appreciate you taking the time to complete this as it really helps other families who are looking for the right care setting.
With our best wishes,
Springfield Healthcare.

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Harcourt Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.400 for Harcourt Gardens is calculated as follows: ( (266 Excellents x 5) + (79 Goods x 4) + (30 Satisfactorys x 3) + (23 Poors x 2) + (9 Very Poors x 1) ) ÷ 407 Ratings = 4.4
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harcourt Gardens is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Jill

Jill Pollard

Job Title: Home Manager

As a home manager, the most important part of my role is to make sure residents are well and feel safe.


It is a role that takes a lot of strength and a level head. It also needs you to be fair and impartial.


Being able to spend time with residents and their friends and relatives is one of my favourite parts of the day. It is wonderful to see residents smile. It also fills me with pride to know that families trust us to care for their loved ones.


I have a level five qualification in management and leadership, but I’ve also worked in care for 25 years. During that time, I was nominated by Plymouth City Council as a leader in care, which was a career highlight. I chose to join Care UK because it feels like an innovative organisation.


Outside of work, I really value my family time; it really is the best thing ever.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harcourt Gardens to verify any information. View our terms and conditions. Harcourt Gardens has an Enhanced Service - more info.